DirectAlert is a company located in Canada dedicated to helping loved ones live an independent and free life. With the choice of six different alert systems, DirectAlert provides affordable 24/7 medical alert technology for less than $1 a day. Though you are able to purchase any of their systems, you are also able to rent them.
- GPS service and more
- 30-day money-back guarantee
GPS Service and More
DirectAlert has many different options for services, making it easy to choose which service is best for you or your loved ones. From a simple cellular based service, to a fall detection service, a two-way voice service, a medication dispenser service and a GPS service, you can choose whatever service is best for you and your lifestyle. With the option for monthly or yearly purchases, you can also choose whatever payment plan works for you. Each system comes with the ability for two-way communication, which is best to determine what has happened and the type of help to send.
30-Day Money-Back Guarantee
DirectAlert also offers a 30-day guarantee, or your money back, so you can rest assured that the system will work or you before purchasing it.
- Limited warranty
- High equipment fees
- Additional fees
Unfortunately, there are some downsides to this company. For the warranty, though they state all over their website that there is a lifetime warranty, in their terms they basically say they only cover wear and tear.
High Equipment Fees
In all of their services, you have to purchase the equipment, which ranges from $199.95 to $399.95, which is pretty steep if you also choose to pay for the yearly subscription. There's also no mention of any medically trained responders of their staff and limited mention of their monitoring service, which makes the decision to go with this company a little harder.
Additionally, there are lots of add on fees, including a $40 fee if you cancel after the 3-month period, and a couple of services require a fee to install.
The Bottom Line
In the end, DirectAlert is a great option for those living in Canada. DirectAlert covers all of Canada with free shipping, a 30-day money-back guarantee, and six different services to choose from. Though all are a little more expensive (including the purchase of equipment), they seem to provide a good service. But, they don't have medically trained responders on their 24/7 staff, which makes it hard to determine if this would be a good option for seniors needing medical attention. Though we would recommend this company, we would also recommend shopping around for a better price from another company.
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