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BlueStar SeniorTech

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5.8

Overall Score

LAST UPDATED: June 27th, 2022

BlueStar SeniorTech was founded in 2013 and is headquartered near Washington, DC. The company offers high-quality products and services backed by excellent customer service. The company's medical alerts keep customers safe in every state, supported by its U.S.-based 24/7 professionally staffed monitoring centers. BlueStar SeniorTech doesn't require a signed contract, making it easy to discontinue service when circumstances no longer require the need for a medical alert.

BlueStar SeniorTech is owned and run by veterans and gives 10 percent of its profits to veteran-related causes and charities. The company specifically offers assistance and aid to charities that serve those helping homeless veterans. Veteran also receives 10 percent off of BlueStar SeniorTech services and products. 

The company offers in-home and on-the-go medical alert options, as well as additional health services and products, often partnering with other companies to do so. For example, BlueStar SeniorTech partners with Life 365 Kits to offer blood pressure management equipment. This is just one of many partnerships the company participates in to give customers a wider variety of services. 

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The Good

  • 30-Day Money-Back Guarantee and Free Shipping
  • Additional Health Solutions
  • CSAA Certified Monitoring Centers and EMT Operators
  • Fashionable Medical Alert Watches
  • Fall Detection Available
  • Concierge Button
  • Variety of Payment Plans
  • Veteran Discount
  • Positive Reviews

30-Day Money-Back Guarantee and Free Shipping

BlueStar SeniorTech has a money-back guarantee for 30 days and offers free shipping on all products. If customers are unhappy with their equipment or service, they simply return the working equipment and contact the company for a refund of past service fees. Although this is standard within the medical alert industry, it's definitely a positive that BlueStar SeniorTech has similar offerings. 

Additional Health Solutions

In addition to medical alert services, BlueStar SeniorTech has a full suite of health solutions and products. Here are just a few of the company's many offerings:

  • Automated Medication Reminders — BlueStar SeniorTech has operators that can send you daily medicine reminders and will notify your selected list of family members if you don't respond to the reminders. This is a great additional precaution for customers and their loved ones. 
  • Hearing Aids — BlueStar SeniorTech has its own hearing aids with volume control and three adjustable settings on each. There are three hearing aids available. The two more advanced options are water resistant. 
  • AudioCardio™ — This is sound therapy BlueStar SeniorTech offers that's meant to strengthen your hearing. It includes hearing assessments and tracks your progress. You can also listen to music or audiobooks while you participate in the AudioCardio therapy. 
  • Voice-Activated lockbox — This is a lockbox you can purchase from BlueStar SeniorTech. You can place valuables in the lockbox and it will only open to your voice. It works with Amazon Alexa voice ID. 
  • Closed-Captioned Phone — This is a unique landline phone that includes a screen display that shows the words the caller on the other end is saying in real-time. If you have difficulty talking on the phone, maybe even with the help of hearing aids, this ensures you can still talk to your loved ones without difficulty.

CSAA Certified Monitoring Centers and EMT Operators

All of BlueStar SeniorTech Center employees are certified members of the Central Station Alarm Association and have received extensive training. All operators are also EMTs (Emergency Medical Technicians). It's comforting that the company takes its certifications seriously to ensure it can provide the most effective and efficient service to its customers. It's not a requirement for medical alert companies to have certified operators, so this is an extra step that BlueStar SeniorTech thought was worth investing in for its customers. 

Additionally, BlueStar SeniorTech is a certified small business employer of veterans, with a long-term vision of employing a network of at-home wounded warriors as virtual agents.

Fashionable Medical Alert Watches

A unique offering you don't see with most medical alert companies is a traditional watch that also functions as a medical alert device. Medical alert providers often have smartwatch medical alerts but not classic-looking watches like BlueStar SeniorTech offers. It looks like a sleek watch you would buy at the store, so it's a great option for customers wanting their medical alert device to be stylish and discreet. 

Fall Detection Available

BlueStar SeniorTech offers automatic fall detection as an additional add-on to its medical alert plans. It's $5 extra a month, which is half the price most competitors charge for fall detection. However, the fall alert pendant can only be added to the mobile medical alert plans. The in-home system isn't eligible for fall detection. 

Concierge Button

In addition to the regular emergency button that will contact BlueStar SeniorTech's monitoring center, there is also a separate concierge button located on the medical alert system that will contact any number of your choice. You can program it to notify your caretaker, a family member, a neighbor, etc. This is an additional feature most medical alert companies don't typically offer. 

Variety of Payment Plans

BlueStar SeniorTech allows you to pay monthly, quarterly, or annually. This way you can customize the payment to your needs. If you pay annually, you'll save around $70 when compared to paying monthly; If you pay quarterly, you'll save about $35. 

Veteran Discount

Being owned and operated by veterans, BlueStar SeniorTech is passionate about giving back and offers a 10% discount to veterans.

Positive Reviews

BlueStar SeniorTech reviews are mostly positive, noting the company and its customer service as being prompt and helpful. Looking through BlueStar SeniorTech reviews, the majority of customers enjoy the company's products and services. 

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The Bad

  • Limited Range from Base Station
  • Medical Records
  • Bulky Medical Alert Pendants
  • No Built-In Battery in Wall-Mounted Button
  • Limited Battery Life

Limited Range from Base Station

While BlueStar SeniorTech offers a number of effective and easy-to-use medical alert devices, the company does have some drawbacks. For example, the maximum range of its base unit for the Sentry in-home medical alert package has a range of 600 feet. While this is fairly standard for the industry, top-rated companies feature an extended range upwards of 1,200 feet for the same price.

In addition, BlueStar SeniorTech doesn't have this information readily available on its website. The range of a medical alert system tells customers how much flexibility they have in their home while still being protected. For example, 600 feet is going to be much different than 1,500 feet.

If you're looking for protection all around your home and maybe even into the yard or garage, the available range from the base station is extremely important. It's disappointing the company doesn't disclose this information on its website and make it easier for customers who are looking to quickly compare medical alert offerings. 

Medical Records

BlueStar SeniorTech provides additional protection to its customers by alerting emergency contacts or family members in the event of a fall or other accident; however, the company does not currently disclose whether it keeps its members' medical records on file, which could be particularly useful for emergency responders who need to make a house call.

Bulky Medical Alert Pendants

BlueStar SeniorTech's wearable medical alert devices are quite large and bulky. Some medical alert companies address that issue by making miniature medical alert devices that are more functional and easier to conceal. BlueStar SeniorTech's devices are bulky enough that they'd be difficult to hide, even if wore as a necklace and tucked underneath a shirt. 

However, the company does offer a medical alert watch that looks like a regular watch but has medical alert capabilities. It's convenient this is an option if you want a more discreet option that looks fashionable to wear, but it would still be helpful for the customer if the company had other options like this in necklace form for the customers who don't want to wear a watch. 

The majority of BlueStar SeniorTech reviews are positive, but the limited concerns there are mention the equipment being a bit big and difficult to wear. 

No Built-In Battery in Wall-Mounted Button

BlueStar SeniorTech has a wall-mounted emergency button included in its in-home medical alert package. Unfortunately, the alert button doesn't have a built-in battery. Instead, it has a compartment for four AA batteries. It's disappointing the equipment isn't more high-tech with a more convenient battery that will last longer, as most other medical alert companies make this a priority. 

Limited Battery Life

Leading medical alert companies have mobile medical alert buttons that have a battery life of up to five days. BlueStar SeniorTech's battery life for it's mobile buttons are only good for 40–48 hours. This means you'll need to charge your device at least every other day, whereas other medical alert companies only require you to charge your pendant once a week or so. 

View Best Medical Alert Companies

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The Bottom Line

BlueStar SeniorTech has competitive pricing and innovative equipment, such as its medical alert watch. Despite its focus on serving the veteran community, BlueStar SeniorTech can be a viable option for non-military personnel as well.

In regards to BlueStar SeniorTech's general offerings, it is a decent medical alert provider. What sets it above its competition is its traditional-looking watch that functions as a medical alert device and its additional health services and products available for purchase through its website.

BlueStar SeniorTech isn't the most technologically advanced company and definitely has some shortcomings. The company has a limited range on its in-home medical alert system, as well the other cons, such as limited battery life for the mobile alert pendants. If you want a longer battery life or a wider range from your medical alert base station, we recommend looking into other top-rated medical alert companies that have more competitive offerings. 

View Best Medical Alert Companies

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Star Rating

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4.4

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89 Reviews

Review Breakdown

5 grade

71%

4 grade

10%

3 grade

8%

2 grade

6%

1 grade

6%

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Dolores

With the exception I having to charge it frequently, I like it. The people are always polite when I test it, which I do every month or two. They answer my calls within minutes. They always call my daughter first and then the next one to see if I am okay. It is something that makes you feel better when you are alone all the time. The price is a little bit high when you’re on a limited budget. There are cheaper companied but I feel secure and I would definitely recommend Blue Star.

3 years ago

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Dorothie

Obviously it is a good piece of equipment. It functions very well other than the couple of times the battery ran low and they weren’t able to get me on the phone so I got a call from my best friend telling me they called. The back up system works fine. I like the size of it though it can get in the way because I wear it around my neck, that is my only criticism.

3 years ago

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Glenn

I’ve had it over twelve months now and I’ve never had any problems with it. If I have any issues, they’ve always been there to resolve it. I like pretty much everything about it except that I have to wear the fall protection inside my shirt.

3 years ago

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Belinda

I would like it if it was possible to have a wrist alert instead of having it around my neck but other than that I really like my alert button. I like that I am able to push a button when I need somebody like medial people or the police. The people are very courteous and very understanding about what you need.

3 years ago

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Linda

It’s very helpful when I am on a trip that I can take it with me in case I need it. I like the GPS in it. I would like it more if it was a wrist button instead of a necklace because the necklace keeps popping open but I would still recommend it.

3 years ago

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Brenda

This is a good company. They always have answers when I call them and they take the time to tell me when I have not paid. I did like the old one better because I did not have to charge it every other night but I still like the new one. I pushed the button once and they took me the hospital.

3 years ago

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Beth

Go with blue star because it is a superior product. It is convenient. I can take it anywhere, it doesn’t matter where, and I can still access 911. I’ve used it many times because I have anaphylactic reactions and I have had no problems with it. I think it is a great company.

3 years ago

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Eva Butler

The interactions I’ve had with them I’ve been happy with. I’ve tested the unit a number of times and the reaction has been good and quick. The technicians are always friendly and helpful. It needs to be charged consistently every two days.

3 years ago Edited January 10, 2024

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Anonymous

It makes me feel more secure because they keep in touch with me. When they thought I fell when I dropped it, they called me immediately. Anytime I have a question, they answer me right away. That is always nice. It is a little big sometimes but I like that I have it.

3 years ago

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Sandra

It's awesome. I have friends that are paying a lot more than I pay. I have told them a lot of times about BlueStar and I will keep telling them about it. They are always kind when I call. I know I am protected when I am alone. I am happy I have it.

3 years ago

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Laura

It is expensive for me but I think it is worth it. I feel confident when I am wearing it. I have had several friends fall down and they don’t have anything and it is disastrous. When mine was running on low battery all the time, they sent me a new one free of charge. I know it works. I feel all set.

3 years ago

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Anonymous

Anytime I need help, they are there if I punch my button. Once I was riding my scooter and I took a corner too sharp and my scooter landed on top of me. I punched the button and they were able to get me the help I needed. It’s wonderful.

3 years ago

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Anonymous

The device is fine. It seems to work pretty good. It took a couple of times to get the test right but it has been fine ever since. I like that I feel safe when they leave the house.

3 years ago

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Douglas Bond

Whenever I need advice pertaining to my mom's fall protection pendant your representative are always Frendly and extremely knowledgeable. It's a pleasures to deal with people who truly care.

3 years ago

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Elizabeth Montstream

I’ve already recommended bluestar to several people. Everybody was helpful and knowledgeable. They are eager to help. It was easy to test. I was surprised when there was a tornado alert that came over my medical alert.

3 years ago Edited January 10, 2024

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Julianna

It's a great company. I appreciate that they call me and let me know to charge it. They are always there when I call them. They keep me on track. I wish it were a little smaller but it works good. Nobody can beat the price.

3 years ago

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Anonymous

Glad it is there for me. When we had a flood in our home, I was able to use it for the fire department to come and rescue us. I know it is there for me. I have been very pleased with it.

3 years ago

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Charlene

BlueStar SeniorTech is a good company. I have confidence in them. I think the price is great. I had to use it when I fell down my stairs. It helps me when I need help. All I have to do is press the button and help is there.

3 years ago

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Frank

Thank god I haven’t had any emergencies but when I check on it every month, they always answer with ten to fifteen seconds. They are very polite. Everything is good. It is a good service.

3 years ago

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Susan

The company has been very helpful answering my questions. I like the convenience of having it with my husband since he is legally blind and sometimes I am not there to help him, it is comfort for me.

3 years ago

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Carolee

They have been upfront with me about everything. I like that it is sensitive but sometimes I am afraid to wear it because it goes off so I wear the bracelet. I feel safe with it. The tech is very nice.

3 years ago

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Edward J. Minor Waynesville, NC

I tried two of the top rated services and was totally disgusted with their inability to give me a system that was even remotely close to what I needed at a price I could afford (living on a fixed income) so I talked to my Doctor and he recommended "Blue Star Honor" because they are completely owned and run by Veterans. The CEO of the company is a four-star Admiral and all of the employees are Disabled Vets so they know exactly what we are going through. They offered their services at a reasonable price that I could live with and their service has been exemplary. Also, I received my Alert unit over the weekend

6 years ago

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Reply from BlueStar SeniorTech

Thank you very much for the nice review, Edward.

May. 21st, 2019

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Anonymous

They’re just awesome. My husband fell in the kitchen and could not get up and they sent emergency equipment. It is the most awesome thing we’ve ever purchased.

3 years ago

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Edith

Very satisfied with BlueStar SeniorTech. They have always been there for me. They come right on. The only thing that bugs me is every time I dock it, it gets set off.

3 years ago

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Anonymous

I love the device. It is very good. It gives me peace of mind. I am very active and I feel safer having it. They are always responsive to my needs.

3 years ago

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Gilbert J. Jones

The equipment hasn't given me any problems, and customer service is great. They always contact me when my equip needs charging.

3 years ago

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Ruth Wilkinson, Daughter in law of Pat Wilkinson

They call right away when needed. My Mother in law says that they are very quick to respond even if it is set off on accident.

3 years ago

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Reply from BlueStar SeniorTech

Thank you for the feedback and 5-star review, Ms. Wilkinson!

Nov. 9th, 2020

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Carol Goyena, his wife

I receive a call whenever I accidentally drop my med-alert on the table, even though I'm fine. They follow-up all of the time.

3 years ago

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Ivona

When my battery goes low, they always notify me. I fell once and pushed the button and rescue came. I like the white one.

3 years ago

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Delores

As long as I keep it charged, it is there for me to contact someone if I need help. I feel very safe. It is very affordable.

3 years ago

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Barbara

You guys called me and stayed on the phone with me until I was able to get up when I fell on my back. Makes me feel safe.

3 years ago

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William

I love it. It does a really good job. They have been very helpful. I wish the battery would last longer and it was waterproof but it works fine.

3 years ago

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Pamela Vehrs

Salesman showed me everything on my ALERT button. I was very pleased with the price also. I have NOT had any problems with Bluestar! I am younger than 65, but I am disabled, but with Bluestar I feel very safe! I have used my ALERT button once and it did what it was supposed to do. Very pleased. Thanks Bluestar. P.V.

5 years ago

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Reply from BlueStar SeniorTech

Thank you very much Pamela. We appreciate you taking the time to leave a review.

May. 21st, 2019

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Craig Gordon Wentzville, MO

Have had this service for almost a year. Device works well and very quick response time. The system works at home or when traveling. Also has fall detection and can take a shower with it. Customer Service is always helpful whenever I have a question.

6 years ago

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Reply from BlueStar SeniorTech

Thank you kindly, Craig.

May. 21st, 2019

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Craig

Customer support is all really good people. I like them and I like the device very well. It is doing a great job.

3 years ago

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Denise

Other than the time the chain broke in the shower, it has been good and I’ve been having food service.

3 years ago

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Yvonne

Personnel are nice to work with, knowledgable, responsive. Price is right, I checked companies,Blue Star best.

3 years ago

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carolyn Killebrew.

Thdey are quick to respond to my alerts. Saved my lifee when i was una le to hd.p myself. up and in ab,e

3 years ago

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Irene

So far, I am satisfied with bluestar. It has worked out really well. I never have problems with them.

3 years ago

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Emma Howard

Response time good and easy to hear. Device easy to use. Easy to test the device with the monitor

3 years ago

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Reply from BlueStar SeniorTech

Thank you, Emma!

Dec. 17th, 2020

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Dan Heffernan

Great company to deal with. Very helpful when we had issues with misplacing a device. Thanks

3 years ago

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Reply from BlueStar SeniorTech

Thank you for the kind feedback, Dan!

Dec. 17th, 2020

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Vicky

My experience with BlueStar Senior Tech has been good. The time I used it was good.

3 years ago

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Philip

Many times I have tested it by accident, and they answer very quickly when I touch it.

3 years ago

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Lenora

Good communication skills. I like everything about the service. I can live by myself with it.

3 years ago

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John

It is convenient. If it ever goes off, they always call and check on me. I feel safe with it.

3 years ago

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Carol

When I have to plug it, in they remind me to recharge it. It trigger very fast. It is good.

3 years ago

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Anonymous

A couple of times I have accidentally called them, and they responded very well, very quickly.

3 years ago

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Darlene Carvin Little Rock, AR

I purchased Blue Star Alert for my 90-year-old Mom. We used it several times and are very Happy we had the device! Darlene Carvin, Hot Springs, Arkansas.

4 years ago

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Reply from BlueStar SeniorTech

Thank you for the nice review, Ms. Carvin! I am sorry your mom has had to set off an alarm but thrilled that she received the help she needed. We hope all is well with you and your loved ones.

Feb. 3rd, 2020

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Debby

It's just what I needed. When I tested it, they were very pleasant.

3 years ago

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Cara

I like the way the watch looks and I like that it is easy to use.

3 years ago

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Reply from BlueStar SeniorTech

Thank you for the feedback, Cara!

Dec. 17th, 2020