BlueStar SeniorTech Logo

BlueStar SeniorTech

star star star star star_half

5.8

Overall Score

LAST UPDATED: June 27th, 2022

BlueStar SeniorTech was founded in 2013 and is headquartered near Washington, DC. The company offers high-quality products and services backed by excellent customer service. The company's medical alerts keep customers safe in every state, supported by its U.S.-based 24/7 professionally staffed monitoring centers. BlueStar SeniorTech doesn't require a signed contract, making it easy to discontinue service when circumstances no longer require the need for a medical alert.

BlueStar SeniorTech is owned and run by veterans and gives 10 percent of its profits to veteran-related causes and charities. The company specifically offers assistance and aid to charities that serve those helping homeless veterans. Veteran also receives 10 percent off of BlueStar SeniorTech services and products. 

The company offers in-home and on-the-go medical alert options, as well as additional health services and products, often partnering with other companies to do so. For example, BlueStar SeniorTech partners with Life 365 Kits to offer blood pressure management equipment. This is just one of many partnerships the company participates in to give customers a wider variety of services. 

Top Ranked Companies

thumb_up

The Good

  • 30-Day Money-Back Guarantee and Free Shipping
  • Additional Health Solutions
  • CSAA Certified Monitoring Centers and EMT Operators
  • Fashionable Medical Alert Watches
  • Fall Detection Available
  • Concierge Button
  • Variety of Payment Plans
  • Veteran Discount
  • Positive Reviews

30-Day Money-Back Guarantee and Free Shipping

BlueStar SeniorTech has a money-back guarantee for 30 days and offers free shipping on all products. If customers are unhappy with their equipment or service, they simply return the working equipment and contact the company for a refund of past service fees. Although this is standard within the medical alert industry, it's definitely a positive that BlueStar SeniorTech has similar offerings. 

Additional Health Solutions

In addition to medical alert services, BlueStar SeniorTech has a full suite of health solutions and products. Here are just a few of the company's many offerings:

  • Automated Medication Reminders — BlueStar SeniorTech has operators that can send you daily medicine reminders and will notify your selected list of family members if you don't respond to the reminders. This is a great additional precaution for customers and their loved ones. 
  • Hearing Aids — BlueStar SeniorTech has its own hearing aids with volume control and three adjustable settings on each. There are three hearing aids available. The two more advanced options are water resistant. 
  • AudioCardio™ — This is sound therapy BlueStar SeniorTech offers that's meant to strengthen your hearing. It includes hearing assessments and tracks your progress. You can also listen to music or audiobooks while you participate in the AudioCardio therapy. 
  • Voice-Activated lockbox — This is a lockbox you can purchase from BlueStar SeniorTech. You can place valuables in the lockbox and it will only open to your voice. It works with Amazon Alexa voice ID. 
  • Closed-Captioned Phone — This is a unique landline phone that includes a screen display that shows the words the caller on the other end is saying in real-time. If you have difficulty talking on the phone, maybe even with the help of hearing aids, this ensures you can still talk to your loved ones without difficulty.

CSAA Certified Monitoring Centers and EMT Operators

All of BlueStar SeniorTech Center employees are certified members of the Central Station Alarm Association and have received extensive training. All operators are also EMTs (Emergency Medical Technicians). It's comforting that the company takes its certifications seriously to ensure it can provide the most effective and efficient service to its customers. It's not a requirement for medical alert companies to have certified operators, so this is an extra step that BlueStar SeniorTech thought was worth investing in for its customers. 

Additionally, BlueStar SeniorTech is a certified small business employer of veterans, with a long-term vision of employing a network of at-home wounded warriors as virtual agents.

Fashionable Medical Alert Watches

A unique offering you don't see with most medical alert companies is a traditional watch that also functions as a medical alert device. Medical alert providers often have smartwatch medical alerts but not classic-looking watches like BlueStar SeniorTech offers. It looks like a sleek watch you would buy at the store, so it's a great option for customers wanting their medical alert device to be stylish and discreet. 

Fall Detection Available

BlueStar SeniorTech offers automatic fall detection as an additional add-on to its medical alert plans. It's $5 extra a month, which is half the price most competitors charge for fall detection. However, the fall alert pendant can only be added to the mobile medical alert plans. The in-home system isn't eligible for fall detection. 

Concierge Button

In addition to the regular emergency button that will contact BlueStar SeniorTech's monitoring center, there is also a separate concierge button located on the medical alert system that will contact any number of your choice. You can program it to notify your caretaker, a family member, a neighbor, etc. This is an additional feature most medical alert companies don't typically offer. 

Variety of Payment Plans

BlueStar SeniorTech allows you to pay monthly, quarterly, or annually. This way you can customize the payment to your needs. If you pay annually, you'll save around $70 when compared to paying monthly; If you pay quarterly, you'll save about $35. 

Veteran Discount

Being owned and operated by veterans, BlueStar SeniorTech is passionate about giving back and offers a 10% discount to veterans.

Positive Reviews

BlueStar SeniorTech reviews are mostly positive, noting the company and its customer service as being prompt and helpful. Looking through BlueStar SeniorTech reviews, the majority of customers enjoy the company's products and services. 

thumb_down

The Bad

  • Limited Range from Base Station
  • Medical Records
  • Bulky Medical Alert Pendants
  • No Built-In Battery in Wall-Mounted Button
  • Limited Battery Life

Limited Range from Base Station

While BlueStar SeniorTech offers a number of effective and easy-to-use medical alert devices, the company does have some drawbacks. For example, the maximum range of its base unit for the Sentry in-home medical alert package has a range of 600 feet. While this is fairly standard for the industry, top-rated companies feature an extended range upwards of 1,200 feet for the same price.

In addition, BlueStar SeniorTech doesn't have this information readily available on its website. The range of a medical alert system tells customers how much flexibility they have in their home while still being protected. For example, 600 feet is going to be much different than 1,500 feet.

If you're looking for protection all around your home and maybe even into the yard or garage, the available range from the base station is extremely important. It's disappointing the company doesn't disclose this information on its website and make it easier for customers who are looking to quickly compare medical alert offerings. 

Medical Records

BlueStar SeniorTech provides additional protection to its customers by alerting emergency contacts or family members in the event of a fall or other accident; however, the company does not currently disclose whether it keeps its members' medical records on file, which could be particularly useful for emergency responders who need to make a house call.

Bulky Medical Alert Pendants

BlueStar SeniorTech's wearable medical alert devices are quite large and bulky. Some medical alert companies address that issue by making miniature medical alert devices that are more functional and easier to conceal. BlueStar SeniorTech's devices are bulky enough that they'd be difficult to hide, even if wore as a necklace and tucked underneath a shirt. 

However, the company does offer a medical alert watch that looks like a regular watch but has medical alert capabilities. It's convenient this is an option if you want a more discreet option that looks fashionable to wear, but it would still be helpful for the customer if the company had other options like this in necklace form for the customers who don't want to wear a watch. 

The majority of BlueStar SeniorTech reviews are positive, but the limited concerns there are mention the equipment being a bit big and difficult to wear. 

No Built-In Battery in Wall-Mounted Button

BlueStar SeniorTech has a wall-mounted emergency button included in its in-home medical alert package. Unfortunately, the alert button doesn't have a built-in battery. Instead, it has a compartment for four AA batteries. It's disappointing the equipment isn't more high-tech with a more convenient battery that will last longer, as most other medical alert companies make this a priority. 

Limited Battery Life

Leading medical alert companies have mobile medical alert buttons that have a battery life of up to five days. BlueStar SeniorTech's battery life for it's mobile buttons are only good for 40–48 hours. This means you'll need to charge your device at least every other day, whereas other medical alert companies only require you to charge your pendant once a week or so. 

View Best Medical Alert Companies

gavel

The Bottom Line

BlueStar SeniorTech has competitive pricing and innovative equipment, such as its medical alert watch. Despite its focus on serving the veteran community, BlueStar SeniorTech can be a viable option for non-military personnel as well.

In regards to BlueStar SeniorTech's general offerings, it is a decent medical alert provider. What sets it above its competition is its traditional-looking watch that functions as a medical alert device and its additional health services and products available for purchase through its website.

BlueStar SeniorTech isn't the most technologically advanced company and definitely has some shortcomings. The company has a limited range on its in-home medical alert system, as well the other cons, such as limited battery life for the mobile alert pendants. If you want a longer battery life or a wider range from your medical alert base station, we recommend looking into other top-rated medical alert companies that have more competitive offerings. 

View Best Medical Alert Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.4

star star star star star_half

89 Reviews

Review Breakdown

5 grade

71%

4 grade

10%

3 grade

8%

2 grade

6%

1 grade

6%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ken Pilecek

Good Client follow-up. Unfortunately, due to some cognitive challenges, the patient {Wife = Beth} doesn't use the device in any consistent manner. This is not good as she has fallen twice in the last year, once hurting hwer head and the other when I was away from home for an hour. We are seeing additional Specialists for the cognitive challenges. Wish us Luck.. Ken

2 years ago

BlueStar SeniorTech Logo

Reply from BlueStar SeniorTech

Hi Ken, would it be worth trying a watch with fall detection built-in? Email me at [email protected] and we can arrange a time to discuss.

Nov. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dolores

Customer service has always been prompt and clear. When I need it, it is very helpful. The instrument seems to be very good. It does the job so I have no complaints. I test it every night when I recharge it. It always tells me when it is connected when it charging which is important. If anything happens, I have confidence that I will have help.

2 years ago

BlueStar SeniorTech Logo

Reply from BlueStar SeniorTech

Thank you for the nice feedback, Dolores!

Dec. 18th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Reba

I like it. They employ a lot of veterans. We did have to replace the cord because it was kind of uncomfortable. I would like for them to follow up to make sure the device is working and customer service, the couple of times I have called, does not seem to be interested in solving problems.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marjorie

The string was way too long. We shortened it to fit her. It works good. They were kind on the other end. I feel comfortable knowing my mom has it because she lives by herself and is ninety four.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jackie Stumpf

Sometimes my device picks up different telephone signals. It's like people are calling me through by alert system. They have nothing to do with my blue star

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

James

Blue Star is trustworthy. It always seems to work. They sent someone out to check on me when it rang. I like that it tells me when I need to charge it.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

It is nice to have just in case. I have used it three times and it had worked out perfectly. I’d rather have a smaller button but that is okay.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ed Cate

Can reach any time,friendly,always there for help and affordable

2 years ago

star star star star star_border

Dalene Nalley Bonney Lake, WA

Great service in replacing one I laundered!

5 years ago

BlueStar SeniorTech Logo

Reply from BlueStar SeniorTech

Thank you for the nice feedback Dalene!

May. 21st, 2019