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BlueStar SeniorTech

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LAST UPDATED: June 27th, 2022

BlueStar SeniorTech was founded in 2013 and is headquartered near Washington, DC. The company offers high-quality products and services backed by excellent customer service. The company's medical alerts keep customers safe in every state, supported by its U.S.-based 24/7 professionally staffed monitoring centers. BlueStar SeniorTech doesn't require a signed contract, making it easy to discontinue service when circumstances no longer require the need for a medical alert.

BlueStar SeniorTech is owned and run by veterans and gives 10 percent of its profits to veteran-related causes and charities. The company specifically offers assistance and aid to charities that serve those helping homeless veterans. Veteran also receives 10 percent off of BlueStar SeniorTech services and products. 

The company offers in-home and on-the-go medical alert options, as well as additional health services and products, often partnering with other companies to do so. For example, BlueStar SeniorTech partners with Life 365 Kits to offer blood pressure management equipment. This is just one of many partnerships the company participates in to give customers a wider variety of services. 

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The Good

  • 30-Day Money-Back Guarantee and Free Shipping
  • Additional Health Solutions
  • CSAA Certified Monitoring Centers and EMT Operators
  • Fashionable Medical Alert Watches
  • Fall Detection Available
  • Concierge Button
  • Variety of Payment Plans
  • Veteran Discount
  • Positive Reviews

30-Day Money-Back Guarantee and Free Shipping

BlueStar SeniorTech has a money-back guarantee for 30 days and offers free shipping on all products. If customers are unhappy with their equipment or service, they simply return the working equipment and contact the company for a refund of past service fees. Although this is standard within the medical alert industry, it's definitely a positive that BlueStar SeniorTech has similar offerings. 

Additional Health Solutions

In addition to medical alert services, BlueStar SeniorTech has a full suite of health solutions and products. Here are just a few of the company's many offerings:

  • Automated Medication Reminders — BlueStar SeniorTech has operators that can send you daily medicine reminders and will notify your selected list of family members if you don't respond to the reminders. This is a great additional precaution for customers and their loved ones. 
  • Hearing Aids — BlueStar SeniorTech has its own hearing aids with volume control and three adjustable settings on each. There are three hearing aids available. The two more advanced options are water resistant. 
  • AudioCardio™ — This is sound therapy BlueStar SeniorTech offers that's meant to strengthen your hearing. It includes hearing assessments and tracks your progress. You can also listen to music or audiobooks while you participate in the AudioCardio therapy. 
  • Voice-Activated lockbox — This is a lockbox you can purchase from BlueStar SeniorTech. You can place valuables in the lockbox and it will only open to your voice. It works with Amazon Alexa voice ID. 
  • Closed-Captioned Phone — This is a unique landline phone that includes a screen display that shows the words the caller on the other end is saying in real-time. If you have difficulty talking on the phone, maybe even with the help of hearing aids, this ensures you can still talk to your loved ones without difficulty.

CSAA Certified Monitoring Centers and EMT Operators

All of BlueStar SeniorTech Center employees are certified members of the Central Station Alarm Association and have received extensive training. All operators are also EMTs (Emergency Medical Technicians). It's comforting that the company takes its certifications seriously to ensure it can provide the most effective and efficient service to its customers. It's not a requirement for medical alert companies to have certified operators, so this is an extra step that BlueStar SeniorTech thought was worth investing in for its customers. 

Additionally, BlueStar SeniorTech is a certified small business employer of veterans, with a long-term vision of employing a network of at-home wounded warriors as virtual agents.

Fashionable Medical Alert Watches

A unique offering you don't see with most medical alert companies is a traditional watch that also functions as a medical alert device. Medical alert providers often have smartwatch medical alerts but not classic-looking watches like BlueStar SeniorTech offers. It looks like a sleek watch you would buy at the store, so it's a great option for customers wanting their medical alert device to be stylish and discreet. 

Fall Detection Available

BlueStar SeniorTech offers automatic fall detection as an additional add-on to its medical alert plans. It's $5 extra a month, which is half the price most competitors charge for fall detection. However, the fall alert pendant can only be added to the mobile medical alert plans. The in-home system isn't eligible for fall detection. 

Concierge Button

In addition to the regular emergency button that will contact BlueStar SeniorTech's monitoring center, there is also a separate concierge button located on the medical alert system that will contact any number of your choice. You can program it to notify your caretaker, a family member, a neighbor, etc. This is an additional feature most medical alert companies don't typically offer. 

Variety of Payment Plans

BlueStar SeniorTech allows you to pay monthly, quarterly, or annually. This way you can customize the payment to your needs. If you pay annually, you'll save around $70 when compared to paying monthly; If you pay quarterly, you'll save about $35. 

Veteran Discount

Being owned and operated by veterans, BlueStar SeniorTech is passionate about giving back and offers a 10% discount to veterans.

Positive Reviews

BlueStar SeniorTech reviews are mostly positive, noting the company and its customer service as being prompt and helpful. Looking through BlueStar SeniorTech reviews, the majority of customers enjoy the company's products and services. 


The Bad

  • Limited Range from Base Station
  • Medical Records
  • Bulky Medical Alert Pendants
  • No Built-In Battery in Wall-Mounted Button
  • Limited Battery Life

Limited Range from Base Station

While BlueStar SeniorTech offers a number of effective and easy-to-use medical alert devices, the company does have some drawbacks. For example, the maximum range of its base unit for the Sentry in-home medical alert package has a range of 600 feet. While this is fairly standard for the industry, top-rated companies feature an extended range upwards of 1,200 feet for the same price.

In addition, BlueStar SeniorTech doesn't have this information readily available on its website. The range of a medical alert system tells customers how much flexibility they have in their home while still being protected. For example, 600 feet is going to be much different than 1,500 feet.

If you're looking for protection all around your home and maybe even into the yard or garage, the available range from the base station is extremely important. It's disappointing the company doesn't disclose this information on its website and make it easier for customers who are looking to quickly compare medical alert offerings. 

Medical Records

BlueStar SeniorTech provides additional protection to its customers by alerting emergency contacts or family members in the event of a fall or other accident; however, the company does not currently disclose whether it keeps its members' medical records on file, which could be particularly useful for emergency responders who need to make a house call.

Bulky Medical Alert Pendants

BlueStar SeniorTech's wearable medical alert devices are quite large and bulky. Some medical alert companies address that issue by making miniature medical alert devices that are more functional and easier to conceal. BlueStar SeniorTech's devices are bulky enough that they'd be difficult to hide, even if wore as a necklace and tucked underneath a shirt. 

However, the company does offer a medical alert watch that looks like a regular watch but has medical alert capabilities. It's convenient this is an option if you want a more discreet option that looks fashionable to wear, but it would still be helpful for the customer if the company had other options like this in necklace form for the customers who don't want to wear a watch. 

The majority of BlueStar SeniorTech reviews are positive, but the limited concerns there are mention the equipment being a bit big and difficult to wear. 

No Built-In Battery in Wall-Mounted Button

BlueStar SeniorTech has a wall-mounted emergency button included in its in-home medical alert package. Unfortunately, the alert button doesn't have a built-in battery. Instead, it has a compartment for four AA batteries. It's disappointing the equipment isn't more high-tech with a more convenient battery that will last longer, as most other medical alert companies make this a priority. 

Limited Battery Life

Leading medical alert companies have mobile medical alert buttons that have a battery life of up to five days. BlueStar SeniorTech's battery life for it's mobile buttons are only good for 40–48 hours. This means you'll need to charge your device at least every other day, whereas other medical alert companies only require you to charge your pendant once a week or so. 

View Best Medical Alert Companies


The Bottom Line

BlueStar SeniorTech has competitive pricing and innovative equipment, such as its medical alert watch. Despite its focus on serving the veteran community, BlueStar SeniorTech can be a viable option for non-military personnel as well.

In regards to BlueStar SeniorTech's general offerings, it is a decent medical alert provider. What sets it above its competition is its traditional-looking watch that functions as a medical alert device and its additional health services and products available for purchase through its website.

BlueStar SeniorTech isn't the most technologically advanced company and definitely has some shortcomings. The company has a limited range on its in-home medical alert system, as well the other cons, such as limited battery life for the mobile alert pendants. If you want a longer battery life or a wider range from your medical alert base station, we recommend looking into other top-rated medical alert companies that have more competitive offerings. 

View Best Medical Alert Companies

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Robert E. Perkins Jr.

Very disappointed. I am frustrated and leaning towards another thing. I thought it was all veteran operated but I am now beginning to wonder if it is not. I am not happy with the service I’ve received. I travel and when I test it out of town all they do is notify local people that ia m two or three hundred miles away.

2 years ago Edited September 14, 2021

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Reply from BlueStar SeniorTech

Thank you for your feedback, Mr. Perkins. My boss, retired Admiral Rob Wray wants me to assure you that we are veteran-owned. That said, we want to deliver the service that one would expect from a veteran-owned business. We're sorry that hasn't been the case for you. We truly appreciate you speaking up! I will send a follow on message that is private. - David Coakley SVP

Dec. 10th, 2020

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John B. Hirsch Chicago, IL

I was a customer of Blue Star’s basic medical alert system for over two years. I left the company four months ago because of countless frustrations with malfunctioning equipment, understaffing resulting in poor customer service, numerous mistaken contacts “responding” to medical alerts that I had not initiated, etc..I had several phone conversations with Gordon R, their COO, but despite his genuine interest and efforts to address my concerns, I finally concluded that this company was poorly run and that I should avoid further aggravation by going elsewhere. The difference since then has been like light and day!

1 year ago

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Myron Slater Woodstock, GA

The company takes too long to call on my mobile devise, I've had an issue with false alarms. The GPS doesn't work anymore, and their response to my call , sending EMS to my home when I wasn't at home . They didn't know where I was! I called the company to fix the problem, she said the manager would get back to me, no such call, so I called and cancelled and am checking other companies more carefully.

5 years ago


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Mary Sears

Because it to big to wear around my neck and it to Easy to go when off when I were not home and the fire department took my door down.

2 years ago


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Faulty batteries faulty recharging holder, 2 batteries per usage, but 3 batteries per charger capacity

2 years ago

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Reply from BlueStar SeniorTech

Dear Gr, please contact our customer service department at (800) 300-1724 ext 2 to resolve the issues described. Thank you for speaking up! - David

Dec. 10th, 2020