BlueStar SeniorTech was founded in 2013 and is headquartered near Washington, DC. The company offers high-quality products and services backed by excellent customer service. The company's medical alerts keep customers safe in every state supported by its U.S.-based 24/7 professionally staffed monitoring centers. BlueStar SeniorTech doesn't require a signed contract, making it easy to discontinue service when circumstances no longer require the need for a medical alert.

The company has a free membership to all veterans and their families, with 100% of its clientele being former military. BlueStar SeniorTech is owned and run by veterans and gives 10 percent of its profits to veteran-related causes and charities. The company specifically offers assistance and aid to charities which serve those helping homeless veterans.

The Good

  • Comprehensive Suite of Products and Services
  • Free Membership Benefits
  • CSAA Certified

Comprehensive Suite of Products and Services

BlueStar SeniorTech offers a comprehensive suite of products and services for their members at competitive prices. They have a return and guarantee policy that is far more liberal than any other in the industry. Indeed, if at any time, a customer is unhappy with their equipment or service, they simply return the working equipment to the company and contact the company's president for a refund of past service fees.

Free Membership Benefits

  • For the first 10,000 members, free access and use of BlueStar SeniorTech's health-monitoring software. After reaching 10,000 members, the price will be $6.95/month
  • For the first 10,000 members, free use of Brain HQ Brain Exercise software. After reaching 10,000 members, the software will cost $14.00/month
  • Members receive discounts of 10% to 40% on over one hundred retailers
  • Free subscription to "News you can use," in newsletters covering senior issues, veteran issues, and health issues, and in BlueStar SeniorTech's enormous resource library
  • Access to discounted Blue Star services, which are available only to vets and to their families

CSAA Certified

All of BlueStar SeniorTech Center employees are certified members of the Central Station Alarm Association and have received extensive training. Additionally, BlueStar SeniorTech is a certified small business employer of veterans, with a long-term vision of employing a network of at-home wounded warriors as virtual agents. They also keep and maintain contact records of family or other contacts their customers would like to be alerted.

The Bad

  • Limitations
  • Medical Records

Limitations

While BlueStar SeniorTech offers a number of effective and easy-to-use medical alert devices, the company does have some drawbacks. For example, the maximum range of its base unit for the Sentry Plus package has a range of 600 feet. While this is fairly standard for the industry, top companies feature an extended range of up to 1,000 for the same price.

Medical Records

BlueStar SeniorTech provides additional protection to its customers by alerting emergency contacts or family members in the event of a fall or other accident; however, the company does not currently disclose whether it keeps its members' medical records on file, which could be particularly useful for emergency responders who need to make a house-call.

View Best Medical Alert Companies

The Bottom Line

BlueStar SeniorTech has competitive pricing and equipment and service which are cutting edge, allowing veterans and their families added security and peace of mind. Despite its focus on serving the veteran community, BlueStar SeniorTech can be a viable option for non-military personnel as well, but if you'd prefer a system with a wider range, you might want to consider top medical alert companies before considering BlueStar SeniorTech.

View Best Medical Alert Companies

User Reviews

Star Rating

4.4
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88 Reviews

Review Breakdown

5 star
72%
4 star
10%
3 star
8%
2 star
5%
1 star
6%

Sentiment Criteria

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Verified Customer

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Dorothy E DeCoste

December 16th, 2020 DETAILS arrow_drop_down
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Always friendly and helpful and polite!!

BlueStar SeniorTech Logo

Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you, Dorothy! Enjoy the holiday season!

Verified Customer

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Emma Howard

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Response time good and easy to hear. Device easy to use. Easy to test the device with the monitor

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Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you, Emma!

Verified Customer

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Anda Rosen

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the device falls down often and gets lost on the floor or in bed because of the loose plastic lock on the string

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Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you for the feedback, Anda! Someone from our customer service team will reach out to you and get this issue resolved.

Verified Customer

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Gail Gear

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Competent and friendly agents plus excellent medical device

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Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you very much, Gail!

Verified Customer

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Dan Heffernan

December 9th, 2020 DETAILS arrow_drop_down
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Great company to deal with. Very helpful when we had issues with misplacing a device. Thanks

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Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you for the kind feedback, Dan!

Verified Customer

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Gloria Brown

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I don't wear it its to heavy, I don't use it, I don't charge it needs charged to much

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Reply from BlueStar SeniorTech

Dec 18, 2020

Thank you for the feedback and info, Gloria! I understand our customer service team is working with you to make things right. If you need to reach them please call (800) 300-1724.

Verified Customer

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Grumpy

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Faulty batteries faulty recharging holder, 2 batteries per usage, but 3 batteries per charger capacity

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Reply from BlueStar SeniorTech

Dec 10, 2020

Dear Gr, please contact our customer service department at (800) 300-1724 ext 2 to resolve the issues described. Thank you for speaking up! - David

Verified Customer

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Jones

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It takes too long for help to arrive ........

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Reply from BlueStar SeniorTech

Dec 18, 2020

If you get a chance please contact our customer service team at (800) 300-1724 so they can determine if the issue is the device or the distance from the first responders. Thank you.

Verified Customer

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Vicky

December 2nd, 2020 DETAILS arrow_drop_down
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My experience with BlueStar Senior Tech has been good. The time I used it was good.

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Dolores

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Customer service has always been prompt and clear. When I need it, it is very helpful. The instrument seems to be very good. It does the job so I have no complaints. I test it every night when I recharge it. It always tells me when it is connected when it charging which is important. If anything happens, I have confidence that I will have help.

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Reply from BlueStar SeniorTech

Dec 18, 2020

Thank you for the nice feedback, Dolores!

Verified Customer

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Debby

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It's just what I needed. When I tested it, they were very pleasant.

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Dorothie

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Obviously it is a good piece of equipment. It functions very well other than the couple of times the battery ran low and they weren’t able to get me on the phone so I got a call from my best friend telling me they called. The back up system works fine. I like the size of it though it can get in the way because I wear it around my neck, that is my only criticism.

Verified Customer

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Beth

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Go with blue star because it is a superior product. It is convenient. I can take it anywhere, it doesn’t matter where, and I can still access 911. I’ve used it many times because I have anaphylactic reactions and I have had no problems with it. I think it is a great company.

Verified Customer

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Anonymous

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I love the device. It is very good. It gives me peace of mind. I am very active and I feel safer having it. They are always responsive to my needs.

Verified Customer

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Brenda

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This is a good company. They always have answers when I call them and they take the time to tell me when I have not paid. I did like the old one better because I did not have to charge it every other night but I still like the new one. I pushed the button once and they took me the hospital.

Verified Customer

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Linda

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It’s very helpful when I am on a trip that I can take it with me in case I need it. I like the GPS in it. I would like it more if it was a wrist button instead of a necklace because the necklace keeps popping open but I would still recommend it.

Verified Customer

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Anonymous

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They’re just awesome. My husband fell in the kitchen and could not get up and they sent emergency equipment. It is the most awesome thing we’ve ever purchased.

Verified Customer

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Craig

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Customer support is all really good people. I like them and I like the device very well. It is doing a great job.

Verified Customer

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Cara

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I like the way the watch looks and I like that it is easy to use.

BlueStar SeniorTech Logo

Reply from BlueStar SeniorTech

Dec 17, 2020

Thank you for the feedback, Cara!

Verified Customer

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Denise

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Other than the time the chain broke in the shower, it has been good and I’ve been having food service.

Verified Customer

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Glenn

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I’ve had it over twelve months now and I’ve never had any problems with it. If I have any issues, they’ve always been there to resolve it. I like pretty much everything about it except that I have to wear the fall protection inside my shirt.

Verified Customer

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Dolores

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With the exception I having to charge it frequently, I like it. The people are always polite when I test it, which I do every month or two. They answer my calls within minutes. They always call my daughter first and then the next one to see if I am okay. It is something that makes you feel better when you are alone all the time. The price is a little bit high when you’re on a limited budget. There are cheaper companied but I feel secure and I would definitely recommend Blue Star.

Verified Customer

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Belinda

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I would like it if it was possible to have a wrist alert instead of having it around my neck but other than that I really like my alert button. I like that I am able to push a button when I need somebody like medial people or the police. The people are very courteous and very understanding about what you need.

Verified Customer

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Leslie

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Their alert device is easy to use and handy and it works.

Verified Customer

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Anonymous

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The device is fine. It seems to work pretty good. It took a couple of times to get the test right but it has been fine ever since. I like that I feel safe when they leave the house.

Verified Customer

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Cindy Linser

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Any time we needed assistance, Bluestar was there

Verified Customer

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Celia Carter-Smith

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Answer my questions quickly, and was easy to understand.

Verified Customer

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Mary Davidson

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its been working good it charging good & great monthly price

Verified Customer

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Yvonne

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Personnel are nice to work with, knowledgable, responsive. Price is right, I checked companies,Blue Star best.

Verified Customer

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Douglas Bond

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Whenever I need advice pertaining to my mom's fall protection pendant your representative are always Frendly and extremely knowledgeable. It's a pleasures to deal with people who truly care.

Verified Customer

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Gilbert J. Jones

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The equipment hasn't given me any problems, and customer service is great. They always contact me when my equip needs charging.

Verified Customer

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Elizabeth Montstream

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I’ve already recommended bluestar to several people. Everybody was helpful and knowledgeable. They are eager to help. It was easy to test. I was surprised when there was a tornado alert that came over my medical alert.

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Eugene Ormsby

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There are on the job at all hours had to you them at 2 am here in 30min

Verified Customer

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Ed Cate

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Can reach any time,friendly,always there for help and affordable

Verified Customer

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Robert E. Perkins Jr.

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Very disappointed. I am frustrated and leaning towards another thing. I thought it was all veteran operated but I am now beginning to wonder if it is not. I am not happy with the service I’ve received. I travel and when I test it out of town all they do is notify local people that ia m two or three hundred miles away.

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Reply from BlueStar SeniorTech

Dec 10, 2020

Thank you for your feedback, Mr. Perkins. My boss, retired Admiral Rob Wray wants me to assure you that we are veteran-owned. That said, we want to deliver the service that one would expect from a veteran-owned business. We're sorry that hasn't been the case for you. We truly appreciate you speaking up! I will send a follow on message that is private. - David Coakley SVP

history

Verified Customer

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Eva Butler

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The interactions I’ve had with them I’ve been happy with. I’ve tested the unit a number of times and the reaction has been good and quick. The technicians are always friendly and helpful. It needs to be charged consistently every two days.

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Verified Customer

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Gail Hencken

October 19th, 2020 DETAILS arrow_drop_down
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Quick response. Courteous. Good newsletter and information resources.

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Reply from BlueStar SeniorTech

Nov 09, 2020

Thank you for the feedback and 5-star review, Ms. Hencken!

Verified Customer

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Ken Pilecek

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Good Client follow-up. Unfortunately, due to some cognitive challenges, the patient {Wife = Beth} doesn't use the device in any consistent manner. This is not good as she has fallen twice in the last year, once hurting hwer head and the other when I was away from home for an hour. We are seeing additional Specialists for the cognitive challenges. Wish us Luck.. Ken

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Reply from BlueStar SeniorTech

Nov 09, 2020

Hi Ken, would it be worth trying a watch with fall detection built-in? Email me at [email protected] and we can arrange a time to discuss.

Verified Customer

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Ruth Wilkinson, Daughter in law of Pat Wilkinson

October 19th, 2020 DETAILS arrow_drop_down
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They call right away when needed. My Mother in law says that they are very quick to respond even if it is set off on accident.

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Reply from BlueStar SeniorTech

Nov 09, 2020

Thank you for the feedback and 5-star review, Ms. Wilkinson!

Verified Customer

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betty letsinger

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i only had to use them once in 2 years. they got the help on he way

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Reply from BlueStar SeniorTech

Nov 09, 2020

Thank you for the feedback and 5-star review, Ms. Letsinger!

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Emma SwinneyPrice

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The neck band irritates my neck, i wish there was one for the wrist lika a bracelet

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Mary Sears

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Because it to big to wear around my neck and it to Easy to go off.my when off when I were not home and the fire department took my door down.

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Carol Goyena, his wife

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I receive a call whenever I accidentally drop my med-alert on the table, even though I'm fine. They follow-up all of the time.

Verified Customer

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carolyn Killebrew.

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Thdey are quick to respond to my alerts. Saved my lifee when i was una le to hd.p myself. up and in ab,e

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Jackie Stumpf

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Sometimes my device picks up different telephone signals. It's like people are calling me through by alert system. They have nothing to do with my blue star

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Mrs. Ruth Henderson

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I think that their service staff needs more training, e.g.,although tech that answered did not have info I needed, she offered to get an 800 # to call. Then she hung up. I do not call that customer service.

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Reply from BlueStar SeniorTech

Nov 09, 2020

Thank you for the feedback, Mrs. Henderson!

Verified Customer

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Violet mies

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Whatever problem i have they solve it soon after in very friendly manner

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Reply from BlueStar SeniorTech

Nov 09, 2020

Thank you for the feedback and 5-star review, Ms. Mies!

Verified Customer

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Julianna

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It's a great company. I appreciate that they call me and let me know to charge it. They are always there when I call them. They keep me on track. I wish it were a little smaller but it works good. Nobody can beat the price.

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James

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I don’t like that I have to charge it every day and they called me back about it. When it touches I ended up with a whole bunch of people at my front door. They have some improving to do.

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Anita

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Had to cancel the service because it was not working. They need to stop charging me for it.

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Reply from BlueStar SeniorTech

Dec 10, 2020

Hi Anita - If you haven't already done so please call our customer service team at (800) 300-1724 ext 2 so they can get your subscription canceled. Thank you for speaking up!