With headquarters in Indianapolis, Best Medical Alert + has been providing medical alert services since 2007. Their website and blog are comprehensive and informational, with most questions answered by a few simple clicks. This company provides services to the US and Canada and offers round the clock protection from accidents in the home for seniors.
- Money-back guarantees
- Trained staff
Best Medical Alert + offers a straightforward pricing plan and is very transparent both on their website and when speaking to representatives of the company. They offer full money-back guarantees on their services and guarantee that their equipment will work properly as well. They offer preventative calls for those situations which are not a true emergency, but could develop into one, such as a stranger at the door, or when a frail person ascends or descends a staircase, etc.
When an alert is triggered, trained staff determines the nature of the emergency, alert authorities and family members and remain on the line with the person who is injured. To make entry into the home easier, with every paid plan, Best Medical Alert + sends a lockbox so that in the event of an emergency, proper professionals can access the interior of the home more quickly, saving valuable time.
Best Medical Alert offers free spouse monitoring as well for the small cost of an additional pendant.
Best Medical Alert + offers several plans designed to meet the needs of a variety of customers and their lifestyles. Each of their plans includes the following benefits:
- Absolutely no hidden fees
- Complete Medical Alert System
- Up to 800 Foot Range
- Works with Land or most Cable VoIP Phone Lines
- Emergency Backup Battery Up to 80 Hours
- 100% Waterproof Help Button
- Choice of Necklace or Wrist Pendant
- 24/7 Emergency Monitoring
- Free Spouse Monitoring
- Multilingual Services
- Back up Emergency Monitoring Center
- 45-Day Money Back Guarantee
- Fast, Free FedEx Shipping
- USA Call Center
- Free Lifetime Warranty
- Lifetime Price Guarantee
- Limited time frame for refunds
- Cost for mobile services
The range for protection is only 800 feet from the base, meaning that the transmitter needs to be within this distance from the base unit in order to function properly, is less than many of the competitors.
Customers are only offered 45 days to change their mind and received a pro-rated refund. Should a customer cancel or change their mind after this time frame, there is not refund offered by Best Medical Alert +.
While Best Medical Alert + offers mobile services with GPS capacity, the cost for this coverage is more than that for comparable plans by their competitors.
The Bottom Line
Several features and plans are available for customers using plans offered by Best Medical Alert + which are comparable or better to that of their competitors. They offer reasonable pricing and do not charge activation fees or have hidden fees. The service is straightforward and easy-to-understand. The added benefit of being able to have more than one person wearing a transmitter offers peace of mind for seniors and their families. Additionally, the response center employs individuals which can assist customers in multiple languages. The range of ideal coverage is designed for a smaller home, which may not be adequate for some families. Best Medical Alert + is a great choice for seniors living in a smaller home, who spend the majority of their time in the home and who may need monitoring services for a couple at an affordable price. Best Medical Alert + is recommended for their pricing, transparency and customer assistance.
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