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Bay Alarm Medical

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4.6

Overall Score

LAST UPDATED: September 30th, 2022

Founded in 1951, Bay Alarm Medical has over six decades of experience providing monitored security services to over 100,000 customers in the United States. Bay Alarm Medical is a subsidiary of a family-owned business. The company focuses on meeting the needs of a rapidly growing elderly population of people over age 75. Bay Alarm Medical alert systems are available in all 50 States.

The mobile GPS system is powered by AT&T network to offer 24/7 tracking and monitoring for those who prefer medical alert systems on the go. Mobile medical alert plans start as low as $19.95 per month and can create safer mobility for families, not just the elderly.

Keep reading our Bay Alarm Medical alert review to learn more about the pros and cons of choosing this provider or skip to the customer reviews.

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The Good

  • CSAA Five Diamond Certified
  • Services in 170 Languages
  • VOIP Compatibility
  • Simple to Install
  • Positive Bay Alarm Medical Reviews
  • 5-Year Battery Life
  • 30-Day Trial Period
  • Free Coverage for Spouses
  • In-Car Medical Alert Device
  • SOS Smartwatch
  • 1,000-Foot Range for In-Home System
  • Added Accessories Available

CSAA Five Diamond Certified

Every Bay Alarm monitoring center is CSAA Five Diamond Certified, committed to strong quality standards, and agrees to random UL certified inspections. This ensures that every Bay Alarm subscriber receives the most professional monitoring services possible from each monitoring center and every medical emergency responder.

Services in 170 Languages

If you don't speak English and still need personal emergency alarm services, Bay Alarm has a unique feature: the medical alert service offers its product and services in 170 languages. The company has two emergency response call centers to provide service continuity in case one center has a power outage.

Typically companies have one call center, but with two call centers, there is a backup in case of power failure or weather issue that renders one call center inoperable, a dangerous scenario for those needing emergency assistance. The company also owns and operates from its California headquarters for Bay Alarm customer service purposes.

VOIP Compatibility

Bay Alarm Medical's VOIP compatibility is also noteworthy. Few companies offer this benefit; they only offer landline phone coverage. The Bay Alarm Medical system is very versatile, compatible with POTS (Plain Old Telephone Service, i.e. landlines), DSL Phone Service (Comcast, Time Warner, Cox), and VOIP solutions (AT&T, Verizon). 

Bay Alarm Medical provides an extensive list on its website of Compatible Cable Service Providers. If customers use DSL, they will need to purchase a DSL filter at an additional cost, also available on the website.

Simple to Install

The Bay Alarm Medical's in-home medical alert device is designed to be easy to use and simple to install. Anyone can install their own service in only 5-10 minutes. Bay Alarm Medical offers complimentary Spouse Monitoring Services free of charge. Adding this family member will not raise the monthly bill, but there will be a charge to add an additional emergency panic button.

The landline system has a helpful preventative feature to protect users from falls that may occur when rushing to answer the phone. The system allows customers to answer the phone using the device-although you will need to follow up with Bay Alarm Medical to understand exactly how this works.

Bay Alarm Medical Reviews

Bay Alarm Medical complaints are limited with positive reviews highlighting an excellent monitoring center and emergency responders, quick response times, and a quality medical alert button as well as other equipment. Positive reviews demonstrate a satisfactory customer experience and can give consumers peace of mind that Bay Alarm Medical will effectively assist customers' health and well-being with quality service and equipment.

With the majority of Bay Alarm Medical reviews being positive, the company's average star rating is well above a four. Many customers note the company has an attentive staff that goes above and beyond to ensure customers are not only satisfied with the product, but that they are also safe and protected with their Bay Alarm Medical device.

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Customer Review: Duey from Rancho Cucamonga, California

"This company works with you and the prices are fair. They contacted my mom several times when they were concerned about her phone not working. She loved that! She feels secure with the service and luckily has not had to push the button since our setup trial!"

5-Year Battery Life

Bay Alarm Medical's alert pendants have a 5-year battery life. This gives peace of mind to customers worried about the alert device running out of battery during an emergency. The pendants are also lightweight and 100 percent waterproof, so you can take them with you anywhere, even in the shower or other wet areas.

30-Day Trial Period

Bay Alarm Medical offers a 30-day trial period from the date your system arrives. This gives customers time to test out Bay Alarm Medical's services and equipment to ensure it is the right medical alert service for you.

Free Coverage for Spouse

Bay Alarm Medical offers free coverage for your spouse, regardless of what medical alert package you purchase. This means you won't have to pay an extra monitoring fee if you want your spouse to have medical alert services as well. However, you do have to pay for the extra medical alert device equipment. Bay Alarm Medical does not say whether or not you will need to pay a second activation fee.

In-Car Medical Alert Device

Unique from other medical alert providers, Bay Alarm Medical offers a medical alert device made specifically for the car. For $29.95 per month, you can have protection in your car at all times. The device includes automatic crash detection and response, 24/7 emergency response monitoring, and real-time vehicle monitoring and trip history.

It has additional convenience with a web dashboard and a mobile app that is available for iOS and Android devices. The in-car medical device is functional in any car and includes a built-in backup battery and location-based boundary alerts.

When Bay Alarm Medical did a crash test with its in-car medical alert device, data was sent to emergency services in 0.46 seconds and two-way voice was activated with the car's driver in 7 seconds. This is an impressive demonstration showing you can rely on the company's in-car device to transmit emergency signals and contact quickly.

SOS Smartwatch

Bay Medical Alert provides an SOS smartwatch for those who want a sleek device for everday use. The watch comes with a few key features including a steps tracker, an SOS emergency button, two-way communication, a network connection stregnth signal, mobile GPS tracking, 6–18 hours of battery life, and a simple touchscreen display. Battery life varies based on display brightness, connectivity, and cellular signal strength.

The SOS smartwatch connects to a 4G LTE network to provide location tracking and call reception. A smartphone is not required to set up or use this smartwatch.

1,000-Foot Range for In-Home System

Bay Alarm Medical's in-home system has a 1,000-foot range. This is impressive as many medical alert companies only offer ranges around 600-800 feet. A longer range means more protection and less worry about reaching the range limit even in a large home. The in-home system has a five-year battery life which is competitive within the industry.

Added Accessories Available

Bay Alarm Medical has a variety of accessories and equipment you can purchase a la carte. We'll list the options below:

Lockbox

Bay Alarm Medical sells lockboxes for $39.95. You can select a four-digit code for the lockbox, and the company will pre-program the lockbox so it is ready for use when it arrives at your home. Bay Alarm Medical's operators also store the code in their system, so you don't have to worry about losing the code. The lockbox is durable and is made to withstand year-round weather, and it can hold up to five sets of keys. 

Extra Medical Alert Buttons

You can purchase extra medical alert buttons for $34.95 each. Each button includes a 1,000-foot range, lightweight and waterproof equipment, and a five-year battery life.

Bella Charms

Bella Charms are Bay Alarm Medical's personalized necklaces that clip to your Bay Alarm Medical device and cover the button with a fashionable design. There are four different charms to choose from. This is great for users who don't want to showcase the alert device and would prefer to disguise it as a nice necklace.

Extra Wall Buttons

You can purchase as many extra wall buttons as you'd like. Each wall button costs $3 extra per month. If you purchase a four pack, you save money and will pay $10 per month.

Protection Plan

This isn't an accessory or extra equipment, but Bay Alarm Medical offers a Protection Plan for $5 extra per month. This protects your medical alert equipment from power surges, voltage spikes, as well as water and flood damage. The plan includes a surge protector, one replacement of the medical alert base station or device per year, and 50 percent coverage to replace damaged accessories. Shipping fees are not included in the plan.

Vial of Life

Free with new subscriptions but $8.95 for additional kits, Bay Alarm Medical offers Vial of Life kits. These are kits that include all of your vital medical information so if there is an emergency, emergency responders will have immediate access to your medical information. The kit includes an emergency medical information kit, a plastic sleeve, and a magnetic strip. Bay Alarm Medical notes that you can purchase multiple kits so you can place them in different places around the home or in other locations. 

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The Bad

  • Bay Alarm Medical Pricing and Fees
  • One-Time Fee for the Mobile and Smartwatch

Bay Alarm Medical Cost

While other industry competitors offer no-cost deliveries and free equipment, Bay Alarm Medical charges for delivery and its equipment add-ons. Bay Alarm prices include a monthly fee ranging from $19.95- $34.95. The emergency button also has only a five-year warranty, so if anything goes wrong after that five years, it can get pricey. The company promises a monthly rate guarantee for continuing customers.

Despite these downsides, the company doesn't require any long-term contracts. Note that the mobile GPS button has some limitations as well but does include two-way communication and fall detection. Bay Alarm Medical plan options are below:

In-Home Medical Alert — $19.95 per month

  • 24/7 U.S.-based monitoring
  • Two-way communication
  • In-home base unit
  • Personal help button
  • 32-Hour backup battery
  • Landline required

On the go Help Button — $29.95 per month + $99 upfront

  • 4G LTE connectivity
  • IPX7 water resistant
  • Optional automatic fall detection
  • Medical button available in white or black
  • A two pack of wall buttons that are lightweight, waterproof, include a five-year battery life and double-sided tape
  • Caregiver tracking app (*Included in Preferred and Premium Protection Plans)

SOS Smartwatch - $29.95 per month + $179 upfront

  • 4G LTE coverage
  • 6–18 hours of battery life
  • GPS tracking
  • 2-way communication

In-Car Medical Alert — $29.95 per month

  • Automatic Crash Detection and Response
  • AT&T 4G LTE with nationwide coverage
  • Under 12 second response times
  • Two-way communication
  • Accurate location tracking
  • Free ground shipping

One-Time Fee for the Mobile and Smartwatch

Bay Alarm Medical overall is a bit more expensive than its competitors. The company charges a one-time fee for the mobile device ($99) and SOS Smartwatch ($179). Some other companies in the industry have lower fee options or do not charge this fee at all. Something to keep in mind with some other companies, is you do not own the device. Be sure to ask about this when deciding which company to do business with.

View Best Medical Alert Companies

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The Bottom Line

Bay Alarm Medical has been around for decades, offering valuable products and a medical alert service that will cover all bases for in-home medical and beyond. One thing we noticed is that you get whatever you pay for. Their products are priced separately and according to each specific feature. The monthly fee starts at $19.95 with a $49.95 activation fee.

With the exception of Bay Alarm Medical's VOIP compatibility, the medical alert system's extra features and benefits can be found at other companies for less cost, i.e. no activation fees or shipping fees. But keep in mind that the company provides award-winning quality and customer service with every medical alert system it sells. A Bay Alarm medical alert device is recommended for people for whom English is not their first language and need a system in their native language.

Finding the right medical alert company for you will give you and your loved ones peace of mind. Read Bay Alarm Medical reviews below to see what current and past customers have to say and to see if Bay Alarm Medical Alert service is right for you.

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Star Rating

4.1

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169 Reviews

Review Breakdown

5 grade

57%

4 grade

22%

3 grade

3%

2 grade

3%

1 grade

14%

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color me unhappy Detroit, MI

Purchased unit April 4, 2022, was not compatible with cell service in this area. REturned unit, still in box, 4.22.2022 via UPS/ Received in Concord, Ca. on 4.28.22. I have no refund and customer service message via Gmail on 5.24.22 brought no response. I WANT MY MONEY!!!! Update: My issue was resolved after several email exchanges and 5 weeks waiting for a credit to my credit card. This should not be happening but it seems to be common for this company. Only after sharing links to the BBB's sites did they pay attention to my concerns.

6 months ago

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Ed Ladendorf Griffith, IN

We received our Bay Alarm Medical equipment today. I hooked it up, and following the directions, I wanted to test it. It connected with no problem, but when the gentleman answered, the voice was so broken up that I could not understand anything he said at all. It was as if he was using a cell phone with poor service. I told him I wanted to test the equipment, and we were OK. He finally hung up, then the police and ambulance showed up at our door. This was happening while I was on the phone with a lady from Bay Alarm customer service, who was very apologetic and personable. But I had to wait for almost 5 minutes to talk to her because all personnel were busy with other customers. Again I tried to verify that the equipment was working correctly, but when I hit the "HELP" button, nobody answered for 3 minutes before I finally ended the call. Without speaking to anyone, the ambulance showed up again. Again I explained to the EMT what was happening, and that the equipment had not been properly tested yet. So as she was leaving, she said "We'll see you in about 10 minutes". At least she had a sense of humor. I tried to call customer service for help again, this time after waiting 10 minutes, I hung up. My wife is ill, and I cannot be away from her for long. So my impression so far has not been good, but I'll try again tomorrow. If I have the same problem, the equipment will go back, and I will cancel. Our daughter was thinking of getting a medical alarm system, but I will wait to see what happens with our experience before recommending this for her.

2 years ago

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Elizabeth McConnell

my review of the service is good but I have recently moved out of my house for a period of time and cut out my telephone service. I have chosen at this time to stop using the bay alarm system but have paid for it for a year. I may need it in a month or 2 months but not now. I have called the office spoken to a person and done everything I have been told to do but every two weeks I get a call saying I need to check my system they have evencalled one of the list of people to call. I have no way of checking and Ive told them that but they say I can only cancel service for two weeks at a time. This is definitely a pain and a nuisance and every time they call , which is automated I'm afraid they'll call rescue. Getting close to sending the whole thing back and when I need another Ill go somewhere else. Its a shame because when I was using it it was fine.

5 years ago

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ATSAP REVOL Beaverton, OR

I no longer subscribe to Bay Alarm Medical because I am now in an Assisted Living Facility. My experience with Bay Alarm was generally favorable. Representatives were always courteous and helpful. The only problem I experienced was occasional false alarms. This could be easily corrected by recessing the push button slightly...just an eighth of an inch would suffice. As designed, the push button is flush with the surface of the pendant. This results in sending a false signal when the button brushes the edge of a table or is pressed inadvertently while sleeping. I eventually made a cover that protected the button yet allowed it to be pressed easily. The Company virtually ignored my comments about this matter.

5 years ago

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tony Secaucus, NJ

response time for a system check was a little slow last time, friendly staff.

5 years ago