Based in Cape Girardeau, Missouri, Around the Clock Medical Alarms has a simple way of helping protect the well-being of senior customers whose medical conditions make it difficult for them to get to the phone and call for help. Founded in 2000, the company provides customers with a panic button, master unit and access to trained responders who will assess need and provide help for the situation. Around the Clock Medical Alarms has three package options, and customers can pay for their item in one of three ways: monthly, quarterly or annually. If you choose to do business with Around the Clock Medical Alarms, you’ll love the benefits and peace of mind you’ll receive.
- No contracts or hidden fees
- Budget-friendly options
- No cancellation penalty
No Contracts or Hidden Fees
When you purchase a good or service, no matter what it is, you want to know how much you’ll be paying and how long you’ll have to pay for it. This is also the case with medical alarm products. The great news is Around the Clock Medical Alarms does not require contracts. This means you can use the products for as long as you feel it’s working for you. Plus, you never have to worry about paying extra fees or getting surprise bills for your service.
Not only will you not have the stress of being locked into a contract of having unexpected bills pop up, but Around the Clock Medical Alarms also allows you to choose payment plans that work best for you. When you purchase a system, you can pay per month, every three months or once a year.
No Cancellation Penalty
As long as you keep the system for one month, you don’t have to worry about paying any penalties if you wish to cancel your service. If you don’t think Around the Clock Medical Alarms is meeting your needs, don’t worry. You can stop using it anytime.
- Time in business
- No warranty information
- No live chat
Time in Business
Around the Clock Medical Alarms began its business in 2000. Though there are certainly medical alert companies with less experience in the industry, Around the Clock Medical Alarms lags behind many competitors in terms of proven years of serving customer needs. This should cause a little concern. If you are choosing between two companies, and all other features are equal, you’d usually go with the company that has been around longer.
No Warranty Information
When you’re using equipment as important as medical alert devices, it’s nice to know what happens in the event the product breaks or experiences difficulties. However, the website does not mention if there are warranties on the devices.
No Live Chat
Around the Clock Medical Alarms has excellent customer service. One area in which is should improve is by offering a live chat option on its website. This would ease customers’ ability to get in touch with company representatives and find answers to questions and concerns.
Frequently Asked Questions
How does a medical alert service work?
A medical alert service works in a simple and straightforward manner. The user has a wearable pendant with an alert button on it. When a medical emergency arises, the user pushes the panic button. Without delay, a receiver in the home receives the messages and communicates to a central monitoring center. A trained responder then communicates with the person in need through the receiver and assesses what help is needed.
Where does Around the Clock Medical Alarms offer services?
Around the Clock Medical Alarms offers its services to customers all over the U.S.
Are there any staff members who are medically trained with Around the Clock Medical Alarms?
Yes, Around the Clock Medical Alarms staff members are highly trained and are EMD certified.
Does the device include two-way communication?
Yes, Around the Clock Medical Alarms offers monitoring services that include two-way communication between the user and the central monitoring center.
Can two or more people be included at the same location?
Yes, multiple users may reside in the same home.
Does the device need to be plugged into a phone jack?
Around the Clock Medical Alarms has products that use both traditional landlines and cellular phones.
One of the benefits of being an Around the Clock Medical Alarms customer is that you’ll never be obligated to use the product long term. If you are not satisfied, you may stop using the product at any time, provided you have had the service at least a month.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
It is unknown whether Around the Clock Medical Alarms has warranties with its equipment. Interested users should call Around the Clock Medical Alarms customer service to find more information.
Around the Clock Medical Alarms has three packages customers can select from. The company believes in offering a variety of services so that customers have options and the ability to use what makes the most sense to them. All packages have a lifetime price guarantee and don’t require contracts.
The Basic System uses a traditional landline telephone to signal help to the monitoring center. It costs $25 a month, $69 quarterly or $240 a year.
The Advanced System works very similarly to the Basic System, but it also allows for VOIP technology to be used instead of a landline phone. The costs are as follows: $36 a month, $99 quarterly or $360 a year.
No landline is necessary with this system. It communicates with the central monitoring center by using AT&T cell phone technology. Customers will pay $50 a month, $141 quarterly or $528 a year.