Alert Sentry
Author: Kaitlyn Short
Alert Sentry offers a complete line of personal emergency response systems allowing safety at home and when on the go. The company's systems have earned a national reputation for quality, service and performance, and pricing is extremely competitive. Alert Sentry is not the biggest so they are determined to provide the best. The company offers necklaces & wrist bands, with or without fall detectors, and Lockboxes. Each system provides direct GPS Location, 3G wireless network , battery life up to 72 hours & fall detection.
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The Good
- Time in Business
- Certified Operators
- Emergency Contacts
Time in Business
Alert Sentry has been in business for twenty-five years and has maintained the highest level of customer service during that timeframe. Their product line, while not as extensive as other companies, is solid and will provide the basic medical monitoring for their clients.
Certified Operators
Each of the operators in the medical response call center is fully certified with the Central Station Alarm Association (CSAA) and undergo 6 full weeks of training before ever taking a call. The console performs weekly self tests and sends results to the monitoring center. Alert Sentry recommends weekly tests in which users press their help button and simply alert the agent that they are testing their unit.
Emergency Contacts
Subscribers create a list of emergency contacts and agents telephone these individuals in whatever order that the subscriber wants. If a medical monitoring operator is not able to establish contact with the subscriber, then emergency personnel is immediately summoned.
The Bad
- Fall Detection Service
Fall Detection Service
Alert Sentry does not currently offer fall detection service. This service is an add-on in most companies, but provides added peace of mind in that the pendant includes highly specialized sensors which detect sudden movement and automatically summons the base unit and monitoring center. When asked about fall detection, the customer service representatives indicated that it is something which may be available in the future.
The Bottom Line
For someone wanting basic medical monitoring and alerts, Alert Sentry is a solid option. Their customer service quality and availability is outstanding in the industry. All of Alert Sentry's equipment is easy to install and to use, which might be daunting for some seniors. Coverage with the T-Mobile Network is extensive so individuals opting for the iSAFE Mobile Responder are covered nearly anywhere that they may be, whether at home or while they are out and about. Compared to many of the other medical alert companies, Alert Sentry's plans seem limited. They offer the basic needs and work hard to provide the best quality of service to support these products. Read Alert Sentry reviews below to see what current and past customers have to say.
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Gayle Davis Rohnert Park, CA
6 years ago
Mark Jeanmaire Lakeville, MA
8 years ago
jackie sexton Owosso, MI
3 years ago
Bonnie Hastings, PA
5 years ago
