Alert Sentry offers a complete line of personal emergency response systems allowing safety at home and when on the go. The company's systems have earned a national reputation for quality, service and performance, and pricing is extremely competitive. Alert Sentry is not the biggest so they are determined to provide the best. The company offers necklaces & wrist bands, with or without fall detectors, and Lockboxes. Each system provides direct GPS Location, 3G wireless network , battery life up to 72 hours & fall detection.
Alert Sentry has been in business for twenty-five years and has maintained the highest level of customer service during that timeframe. Their product line, while not as extensive as other companies, is solid and will provide the basic medical monitoring for their clients.
Each of the operators in the medical response call center is fully certified with the Central Station Alarm Association (CSAA) and undergo 6 full weeks of training before ever taking a call. The console performs weekly self tests and sends results to the monitoring center. Alert Sentry recommends weekly tests in which users press their help button and simply alert the agent that they are testing their unit.
Subscribers create a list of emergency contacts and agents telephone these individuals in whatever order that the subscriber wants. If a medical monitoring operator is not able to establish contact with the subscriber, then emergency personnel is immediately summoned.
Alert Sentry does not currently offer fall detection service. This service is an add-on in most companies, but provides added peace of mind in that the pendant includes highly specialized sensors which detect sudden movement and automatically summons the base unit and monitoring center. When asked about fall detection, the customer service representatives indicated that it is something which may be available in the future.
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