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Alert Sentry

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4 User Reviews

Alert Sentry offers a complete line of personal emergency response systems allowing safety at home and when on the go. The company's systems have earned a national reputation for quality, service and performance, and pricing is extremely competitive. Alert Sentry is not the biggest so they are determined to provide the best. The company offers necklaces & wrist bands, with or without fall detectors, and Lockboxes. Each system provides direct GPS Location, 3G wireless network , battery life up to 72 hours & fall detection.

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The Good

  • Time in Business
  • Certified Operators
  • Emergency Contacts

Time in Business

Alert Sentry has been in business for twenty-five years and has maintained the highest level of customer service during that timeframe. Their product line, while not as extensive as other companies, is solid and will provide the basic medical monitoring for their clients.

Certified Operators

Each of the operators in the medical response call center is fully certified with the Central Station Alarm Association (CSAA) and undergo 6 full weeks of training before ever taking a call. The console performs weekly self tests and sends results to the monitoring center. Alert Sentry recommends weekly tests in which users press their help button and simply alert the agent that they are testing their unit.

Emergency Contacts

Subscribers create a list of emergency contacts and agents telephone these individuals in whatever order that the subscriber wants. If a medical monitoring operator is not able to establish contact with the subscriber, then emergency personnel is immediately summoned.

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The Bad

  • Fall Detection Service

Fall Detection Service

Alert Sentry does not currently offer fall detection service. This service is an add-on in most companies, but provides added peace of mind in that the pendant includes highly specialized sensors which detect sudden movement and automatically summons the base unit and monitoring center. When asked about fall detection, the customer service representatives indicated that it is something which may be available in the future.

View Best Medical Alert Companies

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The Bottom Line

For someone wanting basic medical monitoring and alerts, Alert Sentry is a solid option. Their customer service quality and availability is outstanding in the industry. All of Alert Sentry's equipment is easy to install and to use, which might be daunting for some seniors. Coverage with the T-Mobile Network is extensive so individuals opting for the iSAFE Mobile Responder are covered nearly anywhere that they may be, whether at home or while they are out and about. Compared to many of the other medical alert companies, Alert Sentry's plans seem limited. They offer the basic needs and work hard to provide the best quality of service to support these products. Read Alert Sentry reviews below to see what current and past customers have to say.

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Star Rating

2.3

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4 Reviews

Review Breakdown

5 grade

25%

4 grade

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3 grade

0%

2 grade

25%

1 grade

50%

Sentiment Criteria

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Quality

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jackie sexton Owosso, MI

system would not hold a charge, within 2 days the system was dead, i live 20 miles away from my dads and wanted something in case of emergency, everytime i went over to the house it was dead, and I had to buy a replacement charger cause it did not work. now after a month that I cancelled the service I see charges from them and they are not returning my calls. I would not recommend this product if you want something safe.

5 months ago

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Gayle Davis Rohnert Park, CA

I have had their system for several years. I did not require much. Just wanted a system just in case. The problems I had with them, was the system kept going off without being pushed. The last time, I contacted them, talked with technical support, he instructed how to properly turn off the system so it would not send a signal. On Monday, it started automated calling all the people on my list. I called them, they said it should not be doing that, well it was. I cancelled their service. It continued to call my contact list for four days. Automated, not live person. When ever I would call the office, I had to go through push this, push that, etc. I expected when I called to immediately have a live person answer the phone. I don't like automation especially with a medical alert system.

3 years ago

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Mark Jeanmaire Lakeville, MA

I had the most wonderful experience with Alert Sentry, I highly recommend this company for family and friends. Very best pricing, services, and product selection available in the market.

4 years ago

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Bonnie Hastings, PA

This system does not work with Verizon. I keep telling them we do not have T-Mobile or AT& T. Have tried 3 devices. They told me the last time they are sending one that works on all Cell networks. When reading the new information it states works off T-Mobile. Another device that doesn’t work.

1 year ago

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