1-800-Med-Alert Logo

1-800-Med-Alert

Is This Your Business?
star star star star star_half
6 User Reviews

1-800-Med-Alert values simplicity and has an easy to use system with 24/7 monitoring. Their website mentions that they have been in the business of protecting seniors for over 25 years.

Top Ranked Companies

thumb_up

The Good

  • Emergency Contact Options
  • Help Button Range
  • Base Unit Purchase Options

Emergency Contact Options

1-800-Med-Alert has one of the best emergency contact options in the industry. A client can select up to 8 contacts, indicate which one has a key to the house, and choose the hospital where they wish to stay. In order to reduce the cost of an ambulance, a client can choose to select contacting family members before summoning an ambulance.

Help Button Range

1-800-Med-Alert offers a great range with the help button. Even though the help button doesn't have the best range on the market, 400 feet is more than enough for a person who wants to move in and about their home. The button is also waterproof, meaning that the client can use it in the shower or outside the home.

Another thing great about 1-800-Med-Alert is the affordable extra help button for couples and families. The help button is affordable and only costs an extra $3.49/month.

Base Unit Purchase Options

The customer has the option to purchase the base unit outright, which can lower monthly fees. Not quite sure how this affects the warranty on the product, but for a user who plans on having their system for a while- it provides cost savings.

thumb_down

The Bad

  • Additional Fees
  • Website
  • Lack of Mobility

Additional Fees

The automatic monitoring service adds an additional cost of $8.99 per month. Many of the products and services reviewed for personal alert systems involved free automatic updates. If a person chooses not to purchase the monitoring service for the base unit, they might not notice something wrong with the system. Therefore, if a system failed, the system might not work in an emergency.

Website

The website for 1-800-Med-Alert has not been updated since 2012. Terms of services might have changed since then, as well as other warranty stipulations. Terms of services are not included on the website.

Lack of Mobility

Another concern about this company was the lack of mobility. Even though the help button can travel 400 feet away from the base unit, there are not many options for leaving the house, taking an extended vacation, or getting away for a weekend. Cellular and GPS services would make 1-800-Med-Alert's product more viable.

View Best Medical Alert Companies

gavel

The Bottom Line

It is difficult to recommend 1-800-Med-Alert, due to the lack of information on their service. It was even difficult to find the information about their UI licensure for their monitoring center. There also is no way of knowing about complaints or pending government actions against 1-800-Med-Alert. In the end, 1-800-Med-Alert comes highly recommended because they have one of the best customer support platforms for reaching emergency contacts. Also, clients have the ability to pick which hospital they would like to go to in case of an emergency.

View Best Medical Alert Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.5

star star star star star_half

6 Reviews

Review Breakdown

5 grade

50%

4 grade

50%

3 grade

0%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

star_border star_border star_border star_border star_border

Quality

star_border star_border star_border star_border star_border

Service

star_border star_border star_border star_border star_border

Trustworthiness

star_border star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

star star star star star

Dennis Rogers Las Vegas, NV

It's fabulous! I thought it was time to wear something like this after falling a couple of months ago. If I wouldn't have had friends around here I would've been in trouble. It was very easy to deal with their sales team, and so far they've been very helpful with me. I have no complaints.

4 years ago

check_circle

Verified Customer

star star star star star_border

TD Allentown, PA

My daughter got the service for me after I ended up in the hospital for falling. I've had it for 3 or 4 years now and everything is okay; the people are nice. I would rather have the other one that goes off when you fall but it's too much money and I can't afford it.

4 years ago

check_circle

Verified Customer

star star star star star

Jack Adams San Antonio, TX

Other than signing up to the service, I haven't really dealt with Medical Guardian. However, they did make that process very simple for me, and I think they did a good job.

3 years ago

check_circle

Verified Customer

star star star star star_border

L.B. Lincoln, CA

The representatives are very friendly, and they're willing to help you with whatever concern you have. They're there to help you immediately; they're just friendly and caring.

3 years ago

check_circle

Verified Customer

star star star star star_border

Diana Baseman Amonate, VA

The system seems to work fine. I haven't had it for too long to be honest with you. I needed some help getting it out of the box and setting it up, but its nice to know how it works and how to use it.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Parma Stoughton, MA

I think they offer an excellent customer service. They've been here every time I've pressed the button. It's a very good thing to have; I love it.

3 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information