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Mattress Firm

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232 User Reviews

7.6

Overall Score

LAST UPDATED: January 17th, 2022

Mattress Firm was founded in 1989 and is now based in Houston, Texas. With more than 2,500 company-operated and franchised mattress stores across 49 states, this company has the largest geographic footprint in the United States among multi-brand mattress retailers. Through its brands — Mattress Firm, Sleepy's, 1800 Mattress, and Sleep Train — this mattress giant offers a broad selection of both traditional and specialty mattresses, as well as bedding accessories, and other related products. Mattress Firm covers the basics, and much more. You can shop for a mattress set, adjustable bed, standard bed frame, box spring, mattress protector, and pillows, all in one place. 

Mattress Firm offers 100+ queen size options from a variety of mattress brands: 

12 Park

Beautyrest mattress

Chattam & Wells

Eclipse

INTELLIbed

Purple mattress

Serta mattress/Serta i Comfort series

Sleepy's mattresses

Tempur-Pedic

Tulo

To get an idea of the price range, 15+ queen size mattress models are offered under $500 and 45+ options are over $1,000. You can even buy a luxury mattress from INTELLIbed or Chattam & Wells. 

Keep reading for pros and cons, as well as Mattress Firm reviews from real customers. 

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The Good

  • Mattress Finder
  • APR Financing Options
  • Shipping and Delivery
  • 120 Night Sleep Trial
  • Price Guarantee
  • Large Variety of Products 
  • Contact Options
  • Nationwide Presence

Mattress Finder

When shopping at mattressfirm.com, the site offers a helpful Mattress Finder tool to help you evaluate what you find most important in a mattress, and which mattresses are the best fit, based on your size, nighttime aches and pains, preferences, and more. If you share a bed, you and a partner can even fill out the quiz together to help evaluate both sleepers' needs and wants, to find the perfect mattress. 

Whether looking for a soft, firm, or medium mattress, shoppers will be able to find a mattress for any and all sleeping positions soft, firm, or medium mattress, for all sleeping positions. There are even mattresses that cater to common sleeper complaints, like pain in the hips, lack of edge support. Hot sleepers will even be able to find a great night's sleep. In foam beds, ventilated memory foam or cooling gel-infused memory foam are often added as a foam layer on top of a base foam layer made of supportive high-density foam. This special cooling foam is also offered as an added comfort layer on hybrid and innerspring mattresses, often along with a specially-designed cooling mattress cover. 

APR Financing Options

Mattress Firm offers*  a couple of financing options to its customers: 

Mattress Firm Credit Card

Shoppers can apply for a Mattress Firm Credit Card online or in stores. It is offered by Synchrony Bank and has everyday promotional offers*, including 6-12 months interest-free financing. After the promo period, interest will be applied to your account, from the date of purchase. But, if you pay it off prior to the deadline, you can save a lot of money. 

In addition to this promotional offer, Mattress Firm offers special financing promotions throughout the year to qualified card holders. 

No Credit Needed Option

Shoppers can also buy a new mattress with assistance from Progressive Leasing. This is a rent-to-own, leas-purchase agreement. No credit is required. 

Basic application requirements include: 

  • At least 18 years old
  • A social security number or ITIN
  • A credit or debit card
  • Your checking account and routing number
  • Your government-issued photo ID
  • Your employer phone number and zipcode

While this is one of the few ways to get a mattress with less than $100 down, it can add up to be really expensive if you aren't able to pay the full amount, plus service fee in the first 90 days. 

This option is not available to people in Minnesota, New Jersey, Vermont, Wisconsin, or Wyoming. 

*Offer applies to single-receipt qualifying purchases. No interest will be charged on the promo purchase including taxes and delivery if you pay the promo purchase amount in full within 6 or 12 months. If you do not pay within that time, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

Shipping and Delivery

Mattress Firm delivers within the continental United States and offers free delivery on online orders over $499. 

When buying a mattress online, shipping options include: 

  • Curbside delivery
  • White glove delivery (including setup)
  • Red carpet delivery (includes setup and a time window)

Available options often depend on the mattress you choose. Once you enter your zip code, the Mattress Firm website can even show you which mattresses are available for same day or next day delivery. 

If your order doesn't qualify for free shipping, the charge is $79. This applies to online mattress purchases only. Each mattress store has its own shipping policies. 

120 Night Sleep Trial

To help relieve some of the mattress buying pressure, this mattress retailer offers a 120-night sleep trial, with a return or exchange to help make sure you get a comfortable mattress. You must give the mattress some time to break-in, so you need to sleep on it for 30 nights before contacting customer service. 

If you are still tossing and turning after 30 nights, you can do a one-time exchange for $79.99-$99.99. 

If you aren’t comfortable on your new mattress, you can return it for a refund less an additional return delivery fee of $79.99-$99.99 plus a restocking fee of 10% of your original purchase price or $250, whichever is less. 

In the mattress industry, an in-home trial is becoming more of the norm, but the charge for this service ranges from free to several hundred dollars. Policies vary according to each of the different mattress companies. 

Price Guarantee

When mattress shopping, you want to make sure that you get a good mattress at the best price possible, whether you are shopping in-store or online. Mattress Firm helps you sleep easy with a 120-night low price guarantee. The retailer will beat any advertised price by 10% or your purchase is free within that time frame. 

There are a few standard terms and conditions, but this is still a great benefit. You can get popular mattresses like Serta iComfort or Beautyrest, knowing that you will be covered if you see a better price advertised elsewhere. Just contact customer service for assistance.

Large Variety of Products 

Mattress Firm offers a large variety of mattress options to help the majority of shoppers find a good night’s sleep. You will be able to find the mattress you are looking for by using filters on their corporate website. As with most online retailers, you can filter by several parameters: 

  • Mattress size  — Crib, Twin, Twin XL, Full, Queen, King, and California King
  • Comfort (firmness) — Extra Firm, Firm, Medium, Plush, and Ultra Plush
  • Budget — Under $300, $300–$599, $600–$999, $1,000–$1,599, $1,600+
  • Mattress type — Innerspring mattress, memory foam mattress, hybrid mattress, encased coil mattress, pillow top mattress, gel memory foam mattress, bed-in-a-box
  • Mattress brand
  • Top-rated mattresses

Contact Options

Because this is a large company, you can get help from customer service online via live chat, or over the phone. Customer service is available Monday–Saturday 8 AM to 9 PM Central and Sunday from 8 AM to 7 PM Central. 

Nationwide Presence

With a physical presence in 49 states, Mattress Firm is a well-known brand. When shopping with most online mattress companies, you don't even have an option to test out a bed. For shoppers that know what they want and how to find it, this isn't an issue. However, for first-time mattress shoppers, finding the perfect mattress without even touching one can be hard, because you might not know the describing words for features that you have grown to expect in a good mattress. 

This is where the huge Mattress Firm store network comes in handy. 

Online, shoppers can see which mattresses are available at local Mattress Firm stores, then go to get a better look. While you often won't be able to tell which model is the perfect mattress for you lying on it in a showroom for a few minutes, you can get a better idea of the firmness level, comfort features, type of mattress, type of pressure relief, and even mattress depth that you like best. 

Being able to easily and locally drop by to shop mattresses in-person is a great resource, especially when buying a mattress for the first time on your own. This also goes for couples trying to find a mattress that both will be happy with, especially if each individual has a different sleeping position. 

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The Bad

  • Chapter 11 Bankruptcy

Chapter 11 Bankruptcy

Mattress Firm filed for Chapter 11 bankruptcy on October 5th, 2018, which will result in the possible closing of up to 700 retail store locations. This will soon make trying out a mattress a little harder for those living near closing locations. Currently, you can easily browse your options online and see where the nearest storeroom model is available to test out.

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The Bottom Line

Mattress Firm has been offering its products and services for almost 30 years. You can find a good option whether you are looking for budget, mid-range, or luxury innerspring, hybrid, memory foam, latex, or gel foam mattresses. Over the years this mattress company has gained customers' trust by offering multiple financing options at reasonable APRs, a desirable 120-night return policy to make sure you get a comfortable mattress and a 120-night price match policy to make sure that you get a good price, and a large variety of products from popular and lesser-known mattress brands.

Whether you shop for a mattress online or at Mattress Firm locations nationwide, you will benefit from various customer-friendly policies.

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Star Rating

3.0

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232 Reviews

Review Breakdown

5 grade

32%

4 grade

16%

3 grade

6%

2 grade

6%

1 grade

39%

Sentiment Criteria

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Brett Schiftner Weatherford, TX

People friendly, knowledgeable and easy to work with. Great buys and good products. I purchased a memory foam mattress and adjustable base with the help of the sales person and she was very helpful in helping me choose. They also honored the coupons I had found on line as well as their advertised prices. I was able to try several different beds before making my decision. Excellent experience.

5 days ago

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Erinmarie Xian Brandon, FL

The mattress we purchased from mattress firm came with a pillow top on it that we absolutely love it. It’s like laying in a cloud. It also has a memory foam underneath the pillow top. I’m not sure which one makes it perfectly ideal for us but we’re very pleased with this mattress. We’re both athletic and sometimes have back pain From overuse and this mattress tends to alleviate it for us and allows us to rest.

6 days ago

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James Goodman Port Orchard, WA

Mattress Firm was amazing the sales floor employee was so helpful and asked us questions about our sleeping habits to best help us find a bed to match our needs. He wasn’t pushy or try to upswell use in fact he recommended a mid priced mattress because it would benefit our sleeping styles better than a much higher priced bed. Plus the deals were great!

6 days ago

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Katharine Hughen Memphis, TN

We needed a new, affordable mattress quickly and the salesperson at the store in our neighborhood was incredibly helpful from my initial call through our visit to the store. They helped us find an affordable option available within 48 hours of purchase and partner with a reasonable finance company that offers pretty good terms. Our budget and timeline was respected and while it took a while to find the right option we’re really happy with our purchase 6 months later!

6 days ago

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carole abel Palm Coast, FL

bought 2 mattresses from mattress firm, a year apart and with the same salesman, how pleasant to see employees happy with their job! we bought an adjustable bed frame for the guest room and now want one for our room. I know just where to go, deliveries are prompt and on time , too

5 days ago

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Michelle Crane Phoenix, AZ

Mattress firm was one of the first stores we went to when picking out our mattress. They were very kind and let us lay on all of the different types. We found the nectar mattress here and fell in love. We were so grateful for this store to help us to find the perfect mattress!

5 days ago

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Becca Jones Bel Air, MD

Mattress Firm was a nice company to purchase a mattress from. We wanted something for our guest bedroom that would be comfortable for anyone to sleep on regardless of their preferences. The sales representative recommended a bamboo mattress with a medium firm comfort. This mattress has held up great over time and each time a guest stays over, they enjoy sleeping on the mattress. Mattress firm made it easy to choose something within our budget and our comfort needs! They offer items at a great rate compared to other companies.

5 days ago

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Jlbfla New Braunfels, TX

Good firm king size mattress . Very comfortable. Top had 2 inch memory foam so we added a mattress pad to off set the heat. Well made and easy to move around in bed. Felt less hip and back pain. Had this moved to our guest bedroom and everyone said they had best sleep. Amazing

6 days ago

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David Wilhelm Escondido, CA

The company is very knowledgable about their products and can make recommendations based upon the customer preference for a very firm or softer mattress type. I also think the price is reasonable and there is enough variety to choose a mattress that best meets the needs of the customer for quality, comfort and cost.

6 days ago

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Chrissi Parrish Dallas, TX

I have had my mattress thats a queen for awhile for about 6 years now its time for a new on. I always get mines from here without a problem. Love the customer service that I get from them.

5 days ago

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tommy melvin Richmond, VA

We bought our most recent bed from here. Service was perfect. Delivery was great. We even changed our mind about what we wanted and that was easily changed.

5 days ago

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Brittany Clark Meridian, ID

I did not enjoy my experience at Mattress Firm. All the mattresses seemed cheaply made and way over priced. The sales people were less than helpful. The delivery date would have been outrageously extended. Their prices were almost double on some items from another store. Many of their brands we had never even heard of. I definitely would not recommend.

5 days ago

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Kristen Parsons Sandy, UT

I have purchased two mattresses through Mattress Firm and always had a good experience. Prices are fair but we had some issues with delivery. The customer service has always been superior!

6 days ago

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Alex John

I didn't like the customer service and the delivery time. It took about a month to wait for the delivery that was prolonged to infinite time after a month. I understand that there supply chain crisis but I just simply bought on the other online retailer. Didn't work for me

6 days ago

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Monica The Bronx, NY

I would give a zero if possible. The only time they have a live operator is when you shop and try to buy a mattress. God forbid you have a problem afterwards they direct you to chat and you can NEVER reach customer service to explain your problem. Also the so called "chat" has prewritten questions and even those go unanswered. Despicable and unacceptable. Worst mattress and service. No CUSTOMER CARE. ONLY MONEY HUNGRY!!! Don't walk away but run!!!!!

1 week ago

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Stacy Carter Red Cliff, CO

We bought a bed from Mattress Firm and it was great. It was during a holiday sale and it was marked down. We felt like we got a good deal.

2 days ago

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Steve Colella Coraopolis, PA

I really liked the mattress when I first bought it. However, I am not impressed with how it has worn over the years. Even with rotating and flipping the mattress it is not nearly as supportive as it once was.

4 days ago

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N Goshagi Ellicott City, MD

My husband have backaches a d we bought this brand based on our friends recommendation! It is the best mattress we bought ever! Highly recommend.

6 days ago

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Luke Swierczynski Columbus, OH

Great mattress buying experience, I’ve found the people to be well versed in the different products and help you find a mattress that works for you. Ended up trialing a few mattresses before we finalized the one we have. Love our bed, best nights sleep possible.

2 months ago

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Sedalia Girl Summerville, SC

Great product and sales team...worked with me easily on a problem so customer service after sale is great!

5 days ago

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Terry Irlmeier Fort Myers, FL

Made a $6,000 online purchase with delivery shown in 3 days. The night before the delivery we received an email saying it would be delayed a week. The next week we received another week delay and then another. Then they sent the setup people to install the adjustable bases we purchased even though they hadn’t been delivered. I finally had had enough and went online to cancel the purchase. They asked if they could offer substitutes that were in stock. They sent 3 alternatives that were all plush mattresses even though we had purchased a medium firm mattress. If we wanted the medium mattress we had to pay more. I said no, give me a refund. Then they said it would take 10 days to issue the refund even though they were able to charge my card for the purchase in 10 seconds. Take my advice and go somewhere else to purchase a mattress.

1 month ago

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Karen Torino Tallahassee, FL

Mattress firm has a great selection of mattresses at different prices. There are many options to choose from so choosing the perfect one is no issue. They have great customer service and will help you pick what is right for you.

2 months ago

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Michael Leslie Flint, MI

Quality mattress at a reasonable price. We purchased a bamboo mattress years ago and it continues to keep it's shape.

6 days ago

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Uncomfortable Clearwater, FL

I purchased a king size mattress with an adjustable base. It arrived damaged, they damaged the area over my exterior door and broke a rod off my canopy bed. In 2 months the mattress had a huge hole where the mattress folds. I returned that bed and got another king size pillow top with more firmness and low profile box spring. Fast forward, 3 months, and the bed is sagging on the sides. I’ve never had an innerspring mattress do this. I think I must not have got the correct mattress. Sleeping uncomfortably in Palm Harbor

1 month ago

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carli rancilio Kansas City, KS

customer service is always helpful but i think prices are a bit inflated compared to specialty mattress companies

5 days ago

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Robin Goodfellow Sunnyvale, CA

I am rating this store a LOW as possible. After placing an order over a week ago and paying $200 for a specific 2 hour delivery window, got a call 10 minutes before the delivery window saying there wasn't going to be a delivery. Part of the order is not in stock and instead of asking if a partial delivery is acceptable, the warehouse decided to do no delivery.

2 months ago

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Kendall Seifert Denver, CO

The sales process was quick and easy. After that, it all goes to crap. I own several homes in the Denver area and have purchased 7 or so beds from these guys in the past three years. This time was two queen sets and a king foundation. Was told I would have it delivered 10/15/21 between 8:00 AM to 10:00 AM. Took the morning off work. At 8:20 AM I was called by the delivery driver saying they had changed things and "maybe" they could deliver it around 4 or 5 PM. Maybe. Since they have no phone contact available, that is all you get. These guys truly suck at customer service. Probably should just folded up shop during bankruptcy a few years back.

3 months ago

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Aron Jason Wilms Virginia Beach, VA

Like many of the reviews, I am not happy with the failed guarantees and promise made by Mattress Firm. Sale Representative (James) and Store Manager and also self proclaimed Regional Manager offered a guaranteed delivery day option which we took. I was ok waiting longer to get what we wanted. After 6 week on a Friday at 6pm I was told that the order came in incomplete and it would be an additional 4 weeks. I requested a refund and he got upset with me telling me that process would be 10 days. I was okay with an upgrade Tempur mattress that was in stock and he said I would have to pay more. I explained that the Mattress Firm policy was a mattress with the same value or more on claims which you can review when you in a consumer complaint. He absolutely told me he was the highest on the chain that I could speak with. My thoughts right now are that this might be a Manager problem and a guy that thinks he knows everything, but the longer the company ignores me I am thinking this is a company problem. All I am asking is for the company to reach out to me and work with me. Or give me back my money on a product that I did not receive!!!

3 months ago

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Jean Vaca Queens, NY

Steinway store Rep Khalid great 👍 Delivery men Excellent👍 I recommend Mattress Firm to all ! So pleased with everyone 🥰 and a GREAT mattress. Thank You Jean Vaca Astoria, New York

5 months ago

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Steve Pisgah Forest, NC

Very fast update: Mattress Firm contacted me after my review and provided a full refund. I think the online description was incorrect which motivated my purchase, but their response with a refund is excellent business. I online ordered a mattress that was not available in showrooms. The website described it as firm. The bed sure didn't sleep like it was described. It was not firm and the topper already had a low spot in the middle. Also a heat trapping top. And, best of all, the next morning I woke up with a very sore back. I immediately returned it. Now the real fun. I'll lose half the cost of the bed to restocking and delivery fees. It's my fault. I didn't carefully read the return policy. I've since found two sellers online who offer 120 day trial period with full refund and free pickup if you are not satisfied (Layla and Amerisleep) and a third (Saatva) which charges for pickup but gives a full refund. Mattress Firm did not correctly represent their product. But they made money on me. Think about it. They sold something you could only test after you bought it. The other three online companies, Layla, Amerisleep, and Saatva, do the same thing but with no financial risk. Mattress Firm makes you pay a considerable fee for taking a chance.

2 years ago

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tkelly

We went to this store at Hammock Landing store #053095 in West Melbourne, FL 32904 on 8/5/2019. the sales associate James S (JT) was very professional, curteous and very knowledgeable. He took the time to explain the different matteresses and we experienced laying on numerous mattresses. We decided on a SLEEPYS HUSH PILLOWTOP QUEEN PRIME. We also purchased the firm 300 adjustable base.Delivery was the next day and they notified me when they were 45 minutes to my house. The techs who delivered and set up my bed were very professional. Thank you for a wonderful experience. From store to warehouse to delivery to set up. I would recommend your company to anyone.

2 years ago

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Jennifer Mooresville, IN

My husband and I bought a new mattress in September after having the same mattress for 21 years. I was not looking forward to the process, but Kevin the Sales Associate at the Brownsburg Indiana Store was professional, knowledgable, and extremely helpful. We were not completely satisfied with our first purchase, we did not find it very comfortable. I stopped in the store on several occasion, where Kevin was working. He was quick to remind us that we should not have to work to get use to a mattress. He encouraged us to take advantage of the 120 night return policy if we were not completely satisfied with our purchase. On the 118th night we returned to the store where Kevin helped us find something that would meet our requirements and we would find more comfortable. He went out of his was to accommodate to us. Our 2nd mattress was delivered a few days later and we have been completely satisfied with our new mattress.

2 years ago

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Ali Seattle, WA

Purchased a new bed in December 2018 at the Seattle downtown location. I had done some research and MF was the only location to try out 3 brands that we were interested in. The manager helped up, (Kayla, though I know I'm spelling it wrong- my apologies lost the business card). She was thorough, relaxed, and didn't rush us. I told her right away that we were going to look around and take a break and come back if we were interested and she was totally respectful. We ended up coming back, partially because my husband fell in love with some insane 'space mattress' (honestly I don't even know what we got, but it is AMAZING). I was there to make sure we didn't get screwed on pricing, financing, delivery/old bed removal, etc. Kayla made MORE than sure we were taken care of, arranged next day delivery, and even threw in a great mattress cover since the one that we were supposed to receive in some promotion wouldn't arrive for 2-3 days. Financing was great, 0% great actually. And the delivery team was prompt (excellent tracking system they offered to see where our bed was on delivery day), they were friendly, efficient, and set up was perfect. I hate spending money-- like real money, on things. It's always a bummer. Kayla respected my sarcastic comments (with my apologies of course) and we had the best possible experience buying a new bed. I hate how much I love this space bed. I'm literally in it now working from home on my laptop because it's so comfortable. I can't speak for everyone, but the Seattle location had a wide range of beds, a really friendly staff (we ended up chatting with a couple other folks during the process), and another family was purchasing their bed the same day and left happy as well.

3 years ago

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Elizabeth Colombo Sarasota, FL

I cannot thank Bill H at the 5201 S. Tamiami Trail store in Sarasota, Florida, enough for what he did for my mother and me. We moved here and our belongings were delayed, so we needed to buy beds unexpectedly and Bill was a Godsend. Everything he represented to us about what he sold to us has proven to be true and we are so thankful. We knew what we had prior to our move and we loved our mattresses, so we knew what we wanted and Bill knew how to guide us. He was knowledgeable and accommodating. Lately, I've been feeling like I get less respect as a female consumer, but I did NOT feel that way AT ALL with Bill. He was so respectful to my mother and me and he was kind in listening and understanding our needs in a mattress. Additionally, he helped us get everything quicker given we had nothing to sleep on. My mother has been a Registered Nurse for 42 years and I wanted her to be able to rest her hardworking bones on a good mattress, so Bill's efforts were more appreciated than I can express in words. Bill also steered us toward an adjustable base when we walked in intending to buy box springs. He was not pushy about it, which we appreciated, but he educated us about the bases given we did not know about them. Bill, knowing that we did not expect to have to spend money on beds, also told us that Mattress Firm was offering those bases for free. Thank God he did because my mom's back went out a few days ago and that adjustable base was a HUGE help in getting her on her feet and on the road to feeling better! Bill clearly understands how to provide excellent customer service in a time when I often do not feel that way as a consumer, so I am extremely grateful that Bill was working the night we found ourselves at your store. We took so much time that we ended up in the store after closing and we rushed ourselves out toward the end because Bill never once made us feel rushed or like a bother. He just helped us because I think, based on everything he did for us, he's a good man. We called Bill to ask him a question a few days after our purchase and he was just as nice as he had been in the store and he seemed happy to speak to us and help answer our question! This was our first experience with Mattress Firm, but we'll be back and recommend you to everyone we know who's in the market for a bed! I cannot thank you and Bill enough. Please reward him for not just a job well done, but for those little something extras that make customers feel valued and happy with their purchases. You are very lucky to have Bill representing your company.

3 years ago

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Nathalie I. Mount Vernon, WA

I had been shopping around for a new mattress most of the day, and it was pretty late when I finally showed up at Mattress Firm. But the sales associate was very friendly and helpful despite the time. After asking about warranties, prices, packages, and trade options Mattress Firm seemed like the most reasonable price for what I wanted. The ordering/ checking out process was very fast, and the associate was incredibly good at answering all the questions I had. The delivery date was set much, much sooner than the other companies I had talked to. I ordered on a Saturday night and got it Monday afternoon. The delivery company has a process where they send updates via automated phone messages, so I knew exactly when they were going to show up. And once they did, they were in and out in less than ten minutes. Which is very impressive considering that they set up the entire mattress and frame to go along with it. The delivery men that showed up were polite and even put down a little mat outside the door before they walked in (they had those funny little booties that are common nowadays as well). Overall I am very pleased with the service, and from what I hear, they may be getting more business from my family within the next year.

4 years ago

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Zakiyyah Rasul Springdale, AR

These mattresses are by far the worst. I wake up in pain. The mattresses feel like springs are poking me in the back. The bottom portion was poorly constructed and just horrible. I will absolutely never buy another mattress from them again. It is so bad that I do not even look forward to lying down.

2 months ago

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Nashali Vescovacci Gainesville, FL

Mattress Firm offers great quality mattresses at very affordable prices. Their customer service is great and they are a very trustworthy company.

2 months ago

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AW Kansas City, MO

My husband and I recently went to Mattress Firm planning on purchasing a queen size foam mattress for our son and a king size Purple mattress for ourselves. However, the very convincing sales person showed us a floor model Intellibed mattress that was being clearanced out. In the store the king mattress was fine but after a week and a half of sleepless nights and the mattress not living up to the hype I called the store to see what my options were. It turns out that I have no options, I am stuck with the bed since it was a floor model. We were told that there would be no 120 day sleep trial but were left with the impression that we’d have 30 days. No one ever said this would be a final sale or that no returns or exchanges would be available. We do not buy mattresses often, once every 15 years, but when we spend over $2000 on one we expect it to be comfortable. Also, regarding Mattress Firm’s sleep trial. The fine print says if you decide you don’t like the bed you’ll have to pay a 20% restocking fee plus $99 shipping to send it back to the store. Learn from my mistakes. Don’t buy an Intellibed, they’re far to firm, shake every time your partner rolls over and the mattress is so thick that it severely limits your sheet buying options. Go with an online mattress store. They offer up to 365 days for their sleep trial and not only will refund your money if you don’t like it but help you find a place to donate the mattress you don’t want, they don’t want it back for sanitary reasons!

3 months ago

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Ryan Porzel Oak Brook, IL

I was supposed to have a delivery on Thursday. I took the day off work to accept the delivery and received a call the night before at 4 oclock that the delivery was delayed to Saturday. Too late now to cancel my day off Then, I said it must be delivered in the morning on Saturday for the redelivery. It was scheduled for 1:30-3:30, not the morning. Then it was rescheduled for Monday with Diamond server so that it would arrive between 10-12. I received a call about delivery between 11:30-1:30 and it was Silver service, meaning they would not offer the level of delivery I even paid for originally (Gold Service). I received a call from a corporate representative in response to a bad review and they apologized and offered a credit on the order. Now 15 days later and no credit and no one is even aware of such credit to be issued.

4 months ago

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Victor Davis Basking Ridge, NJ

I bought a mattress and box springs for my invalid sister, expecting that, as advertised, The Mattress Firm would set up the new bed and haul the old one away. First of all, removing the bed involved disassembling a wooden frame which the "white glove" installers refused to do, or to haul away the wooden pieces. The Mattress Firm installers left the new mattress and box springs sitting, unusable, in my sisters's bedroom, then, for reasons passing understanding, left the old mattresses sitting in the main hallway of her apartment complex. I've had to hire a trash removal service --twice--to remove the wood pieces and now to haul the old mattresses out of the hallway. Far from "bending over backwards" to accommodate a customer with physical disability, The Mattress Firm has refused to exhibit even the minimum of customer accommodation. Never again!

4 months ago

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Cj Hammers Wheeling, IL

Hello my name is Christopher ,I am a disabled veteran and was having trouble with my product and I had called a few stores related with mattress firm and recieved zero help tell I was able to talk with Bruce M at the DeKalb store he stepped in right away and mad sure I was treated correctly and with swift action I will be back to sleeping in no time .Thank you to bruce m and his team.

1 year ago

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AlKan New York, NY

I went to Mattress Firm 33 and Lexington location. Sales man was Andrew. He quickly asked me several questions and showed me a mattress which was out of thirty mattress I found the best one suits for my budget and comfort. It’s like Vini vidi vici. In buy it and out 15 minutes. Thanks Andrew, you really surprisingly best sales person I ever see and thanks to mattress firm they are out there so we can try and purchase our mattresses before buy.

1 year ago

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Penny Holder Alma, GA

Being able to lay on the beds were great. Most favorite was the pillow. I want to shout out to the wonderful sales person. Her name was Angel. She normally works in Brunswick but was in Waycross on the day we visited. It was a great experience and we left with mattress purchase and the extra set of sheets. We should receive it Tuesday. Can not wait!!

1 year ago

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thomas Pinellas Park, FL

We purchased our mattress on 12/7/19 and had many questions. Nathan G and Joseph R at the Pinellas Park #0252024 were very patient with us and answered every question. We purchased the mattress and they were able to fit us in for delivery the next day, Sunday. The delivery should have been in the afternoon, but the driver was able to fit us in first thing in the morning. Very good service all around. 2nd purchase from Mattress Firm. Thank you!!

2 years ago

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Marge Shetler New Florence, PA

My husband and I ordered a split king adjustable bed from Mattress Firm in Johnstown, PA, on April 2. Our salesman was William (Ron) A. Ron was wonderful. He was very knowledgeable about the products, listened to our needs, and spent a considerable amount of time with us to help us select the best bed. He also worked hard to put a good deal together for us. The only down side to the deal was that the twin xl mattresses that we ordered were not available for delivery until Friday, April 19. Although one of the reasons we shopped Mattress Firm was their online claim of same day delivery, we agreed to wait to get just the right bed. Delivery time on the 19th was scheduled between 3:45 and 5:45 pm. Our grandson wanted our old bed, so he moved it out prior to that time, leaving nothing of the bed but the headboard in our room. Around 3 pm I checked online to see where the truck was. It showed the truck about an hour away at the 11th stop (ours was the 12th), and delivery time was changed. The next couple times I checked, it was later. The last time was between 7 something and 8 something. I did not receive a phone call until 6:45 from the driver, who told me that the truck had broken down and my bed would not be delivered. He said that his office was supposed to make that call, but I never heard from them. I called our salesman at Mattress Firm. Ron explained that Mattress Firm sources out their delivery service, and that he had not heard that the delivery was delayed. So much for “Red Carpet Delivery”! Ron made phone calls, and tried to get a delivery for Saturday. Being Easter weekend, that didn’t happen. When I was told that the it would come “Monday or Tuesday”, I was livid. I told him if it wasn’t delivered Monday, I was cancelling the order. It’s scheduled for Monday morning. The delivery service’s lack of communication with us and with Ron was inexcusable. We relied on the on-time delivery and planned our day around it. We were left hanging in limbo waiting at a very busy time for us. Not only was the delivery service unprofessional, but the customer services phone system is useless. Navigating their automated menu is infuriating. There is no way to talk to a live person, and no way to leave a message. We have had no bed to sleep in for 3 nights! No delivery yet, so I can’t speak to product quality, comfort, etc. yet. Overall, I was extremely satisfied with the salesman and the buying experience, but beyond dissatisfied with the customer service department and delivery service. UPDATE: Bed was delivered on Monday, and we really like it. Only regret is the height. We put all three leg pegs under it, and almost need a stepladder to climb into it. We should have only put two pegs under it. Totally our fault. Mattress Firm refunded our delivery price and also a discount for the inconvenience.

2 years ago

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Dan McDonough, GA

Recently we had a mattress failure which required the purchase of a new mattress. The previous mattress was under warranty. After completing the warranty requirements, we drove to the McDonough, Ga location on Hwy 20/81. There we met a charming young lady named Nicole who manages that location. She walked us through several options without a hint of pressure towards one set or the other. She was an absolute jewel to work with that day. If you are in need of a new mattress or new set, I would highly recommend Nicole and Mattress Firm of Mcdonough. You will be glad you went to that location.

2 years ago

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Linda l Hitchings Bloomington, IN

I had been thinking of buying a new bed for over a year and began actively searching around a month ago. I looked on-line and also went to 4 stores in our area. For those of you mattress shopping, you know that the choice is ... overwhelming. At Mattress Firm, their mattress choices were easily identifiable as far as firmness, price, and brand and their staff was attentive and well-informed. They worked within our budget while allowing us to try out different beds and discuss possibilities that were both more and less expensive than our choices. Their guidance was reassuring, focusing on our needs. Additionally, they offered the best price, buy back policy, financing, and other perks than any other store in town and than on-line! Alina at the Bloomington Indiana store was particularly patient with our questions and concern. THANK YOU!

3 years ago

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Ahmad Milstead Aurora, CO

I.never got what I paid for it took a full year and I never got my bed just a ton of excuses no bed never talked to a human just chat and online bs never got my mattress never got the situation handled this place needs to be shut down I hate them they gave me ptsd I needed my bed because I'm a stroke survivor and they caused me so much more stress I finally gave up and got a $30 refund I didn't even get my bed I paid for!!!!!

5 months ago

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Jody Harrison Sharpsburg, GA

If I could give a negative amount of stars, it would be -5. This is the worst experience I've ever had trying to make a purchase. The initial purchase visit was fine, but after that we encountered rude people who didn't really care if we ever got our beds. We purchased two beds on May 29th. We've been through three rescheduled deliveries, all on their end. The fourth scheduled delivery was for yesterday. They showed up but never rang the doorbell, just took a picture of the front of the house and left. I have security cameras that would have recorded them at the front door and they're claiming we weren't here. They have been rude every time I've spoken with them and they have even put the blame on us. They have cost me time and money (time taken off from work) and caused me stress and aggravation and they haven't offered to do anything to rectify the situation except to "reschedule" us again. If they had been remotely honest about how long it was going to take and what the REAL reason is behind the delays, we might have been more patient or maybe waited a while longer before buying new beds. I will never purchase from them ever, ever again!!!!!!!!!! I'd rather sleep on the floor.

6 months ago

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Douglas Silber Orlando, FL

I ordered a mattress through Mattress Firm's website on June 25, 2021. Both the website and the email I received about my order stated that the mattress will be delivered between June 28, 2021 and June 30, 2021. I have guests coming so the dates fit well. I hit the button in the confirmation email to track the order and it says that the estimated delivery date is 7-10 business days... That potentially brings us out to July 9th... way farther out than June 30th. I spoke with a rep online and he said there is nothing he can do. I asked for a manager and he said a manager will call me within 2 days. I received a call from Henrietta at Mattress Firm today (day 2) and she just kept on saying that once they get the tracking number, which is usually within 5 business days, they will be able to give me a delivery date. That is not what I asked for. Why does the website and the confirmation email state delivery dates of 3-5 days if it is ALWAYS 7-10 business days? Henrietta could not answer me. I cancelled my order and will not be dealing with Mattress Firm again.

6 months ago