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Mattress Firm

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6.0

Overall Score

LAST UPDATED: October 30th, 2022

Mattress Firm was founded in 1989 and is now based in Houston, Texas. With more than 2,500 company-operated and franchised mattress stores across 49 states, this company has the largest geographic footprint in the United States among multi-brand mattress retailers. Through its brands — Mattress Firm, Sleepy's, 1800 Mattress, and Sleep Train — this mattress giant offers a broad selection of both traditional and specialty mattresses, as well as bedding accessories, and other related products. Mattress Firm covers the basics, and much more. You can shop for a mattress set, adjustable bed, standard bed frame, box spring, mattress protector, and pillows, all in one place. 

Mattress Firm offers 100+ queen size options from a variety of mattress brands: 

12 Park

Beautyrest mattress

Chattam & Wells

Eclipse

INTELLIbed

Purple mattress

Serta mattress/Serta i Comfort series

Sleepy's mattresses

Tempur-Pedic

Tulo

To get an idea of the price range, 15+ queen size mattress models are offered under $500 and 45+ options are over $1,000. You can even buy a luxury mattress from INTELLIbed or Chattam & Wells. 

Keep reading for pros and cons, as well as Mattress Firm reviews from real customers. 

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The Good

  • Mattress Finder
  • APR Financing Options
  • Shipping and Delivery
  • 120 Night Sleep Trial
  • Price Guarantee
  • Large Variety of Products 
  • Contact Options
  • Nationwide Presence

Mattress Finder

When shopping at mattressfirm.com, the site offers a helpful Mattress Finder tool to help you evaluate what you find most important in a mattress, and which mattresses are the best fit, based on your size, nighttime aches and pains, preferences, and more. If you share a bed, you and a partner can even fill out the quiz together to help evaluate both sleepers' needs and wants, to find the perfect mattress. 

Whether looking for a soft, firm, or medium mattress, shoppers will be able to find a mattress for any and all sleeping positions soft, firm, or medium mattress, for all sleeping positions. There are even mattresses that cater to common sleeper complaints, like pain in the hips, lack of edge support. Hot sleepers will even be able to find a great night's sleep. In foam beds, ventilated memory foam or cooling gel-infused memory foam are often added as a foam layer on top of a base foam layer made of supportive high-density foam. This special cooling foam is also offered as an added comfort layer on hybrid and innerspring mattresses, often along with a specially-designed cooling mattress cover. 

APR Financing Options

Mattress Firm offers*  a couple of financing options to its customers: 

Mattress Firm Credit Card

Shoppers can apply for a Mattress Firm Credit Card online or in stores. It is offered by Synchrony Bank and has everyday promotional offers*, including 6-12 months interest-free financing. After the promo period, interest will be applied to your account, from the date of purchase. But, if you pay it off prior to the deadline, you can save a lot of money. 

In addition to this promotional offer, Mattress Firm offers special financing promotions throughout the year to qualified card holders. 

No Credit Needed Option

Shoppers can also buy a new mattress with assistance from Progressive Leasing. This is a rent-to-own, leas-purchase agreement. No credit is required. 

Basic application requirements include: 

  • At least 18 years old
  • A social security number or ITIN
  • A credit or debit card
  • Your checking account and routing number
  • Your government-issued photo ID
  • Your employer phone number and zipcode

While this is one of the few ways to get a mattress with less than $100 down, it can add up to be really expensive if you aren't able to pay the full amount, plus service fee in the first 90 days. 

This option is not available to people in Minnesota, New Jersey, Vermont, Wisconsin, or Wyoming. 

*Offer applies to single-receipt qualifying purchases. No interest will be charged on the promo purchase including taxes and delivery if you pay the promo purchase amount in full within 6 or 12 months. If you do not pay within that time, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

Shipping and Delivery

Mattress Firm delivers within the continental United States and offers free delivery on online orders over $499. 

When buying a mattress online, shipping options include: 

  • Curbside delivery
  • White glove delivery (including setup)
  • Red carpet delivery (includes setup and a time window)

Available options often depend on the mattress you choose. Once you enter your zip code, the Mattress Firm website can even show you which mattresses are available for same day or next day delivery. 

If your order doesn't qualify for free shipping, the charge is $79. This applies to online mattress purchases only. Each mattress store has its own shipping policies. 

120 Night Sleep Trial

To help relieve some of the mattress buying pressure, this mattress retailer offers a 120-night sleep trial, with a return or exchange to help make sure you get a comfortable mattress. You must give the mattress some time to break-in, so you need to sleep on it for 30 nights before contacting customer service. 

If you are still tossing and turning after 30 nights, you can do a one-time exchange for $79.99-$99.99. 

If you aren’t comfortable on your new mattress, you can return it for a refund less an additional return delivery fee of $79.99-$99.99 plus a restocking fee of 10% of your original purchase price or $250, whichever is less. 

In the mattress industry, an in-home trial is becoming more of the norm, but the charge for this service ranges from free to several hundred dollars. Policies vary according to each of the different mattress companies. 

Price Guarantee

When mattress shopping, you want to make sure that you get a good mattress at the best price possible, whether you are shopping in-store or online. Mattress Firm helps you sleep easy with a 120-night low price guarantee. The retailer will beat any advertised price by 10% or your purchase is free within that time frame. 

There are a few standard terms and conditions, but this is still a great benefit. You can get popular mattresses like Serta iComfort or Beautyrest, knowing that you will be covered if you see a better price advertised elsewhere. Just contact customer service for assistance.

Large Variety of Products 

Mattress Firm offers a large variety of mattress options to help the majority of shoppers find a good night’s sleep. You will be able to find the mattress you are looking for by using filters on their corporate website. As with most online retailers, you can filter by several parameters: 

  • Mattress size  — Crib, Twin, Twin XL, Full, Queen, King, and California King
  • Comfort (firmness) — Extra Firm, Firm, Medium, Plush, and Ultra Plush
  • Budget — Under $300, $300–$599, $600–$999, $1,000–$1,599, $1,600+
  • Mattress type — Innerspring mattress, memory foam mattress, hybrid mattress, encased coil mattress, pillow top mattress, gel memory foam mattress, bed-in-a-box
  • Mattress brand
  • Top-rated mattresses

Contact Options

Because this is a large company, you can get help from customer service online via live chat, or over the phone. Customer service is available Monday–Saturday 8 AM to 9 PM Central and Sunday from 8 AM to 7 PM Central. 

Nationwide Presence

With a physical presence in 49 states, Mattress Firm is a well-known brand. When shopping with most online mattress companies, you don't even have an option to test out a bed. For shoppers that know what they want and how to find it, this isn't an issue. However, for first-time mattress shoppers, finding the perfect mattress without even touching one can be hard, because you might not know the describing words for features that you have grown to expect in a good mattress. 

This is where the huge Mattress Firm store network comes in handy. 

Online, shoppers can see which mattresses are available at local Mattress Firm stores, then go to get a better look. While you often won't be able to tell which model is the perfect mattress for you lying on it in a showroom for a few minutes, you can get a better idea of the firmness level, comfort features, type of mattress, type of pressure relief, and even mattress depth that you like best. 

Being able to easily and locally drop by to shop mattresses in-person is a great resource, especially when buying a mattress for the first time on your own. This also goes for couples trying to find a mattress that both will be happy with, especially if each individual has a different sleeping position. 

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The Bad

  • Chapter 11 Bankruptcy

Chapter 11 Bankruptcy

Mattress Firm filed for Chapter 11 bankruptcy on October 5th, 2018, which will result in the possible closing of up to 700 retail store locations. This will soon make trying out a mattress a little harder for those living near closing locations. Currently, you can easily browse your options online and see where the nearest storeroom model is available to test out.

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The Bottom Line

Mattress Firm has been offering its products and services for almost 30 years. You can find a good option whether you are looking for budget, mid-range, or luxury innerspring, hybrid, memory foam, latex, or gel foam mattresses. Over the years this mattress company has gained customers' trust by offering multiple financing options at reasonable APRs, a desirable 120-night return policy to make sure you get a comfortable mattress and a 120-night price match policy to make sure that you get a good price, and a large variety of products from popular and lesser-known mattress brands.

Whether you shop for a mattress online or at Mattress Firm locations nationwide, you will benefit from various customer-friendly policies.

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Star Rating

2.9

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258 Reviews

Review Breakdown

5 grade

31%

4 grade

16%

3 grade

5%

2 grade

7%

1 grade

41%

Sentiment Criteria

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Quality

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Michele Muir Bloomington, IN

I have a bought three adjustable beds for my house from this company within the last three years, very pleased with the quality. The only complaint I have is about the last bed that I just bought. When the delivery people came to set it up, it seemed to be fine. However, when I went to bed that night, I realized it was sitting very low to the floor! I know the legs are adjustable but I am an older woman with arthritis, and I am unable to make the adjustments. I live alone, so I called Mattress firm to see if the guys could stop by and just adjust the legs on the bed. Someone said they would get back with me but haven’t done so yet. I’m still waiting! I need the bed to be higher because I have problems getting up and down, and also because I want the storage space underneath the bed. As I mentioned, I live alone and have no one to help me! The adjustment on the other beds was fine but on my last delivery, the legs were not adjusted right. It’s very frustrating!

5 months ago

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Elizabeth Crouse Bluefield, WV

I purchased a rather expensive sheet set from this company in December 2021. With regular wear and wash, the sheets started separating from the elastic on the corner which makes the fitted sheet practically useless. I contacted the customer service chat feature (there isn’t an option for phone calls) and was told that there is only a warranty for replacement for 120 days and did not offer any other options. Poor quality and poor customer service!

1 month ago

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Marilyn Rizzo Pittsburgh, PA

After spending over $2000 on a new adjustable base, the delivery man told me that they don't haul away adjustable bases sold by other stores. I'd already paid $150 extra for this service. I canceled the sale, but Mattress Firm is refusing to refund. It's a lot like getting robbed. Absolutely not a reputable company!!!

1 month ago

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adam geda Saint Augustine, FL

Not very helpful with their so called warranty on the Purple Mattress they sold me. This bed is giving my wife and I constant back and neck pain. We still owe on it as well. Not feeling very comfortable with this purchase. Lack of customer support by far. Supposed to have a great 10 year warranty? Not so much. Not impressed with #mattressfirm and this product. Two thumbs down.

2 months ago

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R Waddell Milton, FL

Ordered and paid for a mattress on 6/22 from the Pace FL location and it was delivered a few days later. Then they showed up the following week to deliver the exact same order in which I refused as we already had my order. Now they have turned it over to a collection agency saying I still owe them the same amount. Called the morning of 8/22 and spoke with the branch manager who was totally clueless. He stated he could see in their system where I had already paid for it and said he could get me in contact with someone in their finance department. I informed him this isn't my responsibility and it was theirs. The manager couldn't care a less. No apologies, nothing. Just there to collect a paycheck. He couldn't manage his was out of a wet paper bag. Long and short, don't purchase from Mattress Firm

3 months ago

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Emilie Florene Ortega Sahuarita, AZ

The customer service at this company is terrible. I paid cash for a bed 3 weeks ago and have been rescheduled 3 times for delivery. They have my money and I have no bed. I am supposed to get it tomorrow, but I won't hold my breath. I had to follow up on delivery dates myself. No one called me. I would cancel my order, but I need the refund first to go elsewhere to buy a bed. They have me over a barrel. Save yourself a lot of grief, buy your bed somewhere else.

3 months ago

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Steve Pisgah Forest, NC

Very fast update: Mattress Firm contacted me after my review and provided a full refund. I think the online description was incorrect which motivated my purchase, but their response with a refund is excellent business. I online ordered a mattress that was not available in showrooms. The website described it as firm. The bed sure didn't sleep like it was described. It was not firm and the topper already had a low spot in the middle. Also a heat trapping top. And, best of all, the next morning I woke up with a very sore back. I immediately returned it. Now the real fun. I'll lose half the cost of the bed to restocking and delivery fees. It's my fault. I didn't carefully read the return policy. I've since found two sellers online who offer 120 day trial period with full refund and free pickup if you are not satisfied (Layla and Amerisleep) and a third (Saatva) which charges for pickup but gives a full refund. Mattress Firm did not correctly represent their product. But they made money on me. Think about it. They sold something you could only test after you bought it. The other three online companies, Layla, Amerisleep, and Saatva, do the same thing but with no financial risk. Mattress Firm makes you pay a considerable fee for taking a chance.

3 years ago

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tkelly

We went to this store at Hammock Landing store #053095 in West Melbourne, FL 32904 on 8/5/2019. the sales associate James S (JT) was very professional, curteous and very knowledgeable. He took the time to explain the different matteresses and we experienced laying on numerous mattresses. We decided on a SLEEPYS HUSH PILLOWTOP QUEEN PRIME. We also purchased the firm 300 adjustable base.Delivery was the next day and they notified me when they were 45 minutes to my house. The techs who delivered and set up my bed were very professional. Thank you for a wonderful experience. From store to warehouse to delivery to set up. I would recommend your company to anyone.

3 years ago

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Jennifer Mooresville, IN

My husband and I bought a new mattress in September after having the same mattress for 21 years. I was not looking forward to the process, but Kevin the Sales Associate at the Brownsburg Indiana Store was professional, knowledgable, and extremely helpful. We were not completely satisfied with our first purchase, we did not find it very comfortable. I stopped in the store on several occasion, where Kevin was working. He was quick to remind us that we should not have to work to get use to a mattress. He encouraged us to take advantage of the 120 night return policy if we were not completely satisfied with our purchase. On the 118th night we returned to the store where Kevin helped us find something that would meet our requirements and we would find more comfortable. He went out of his was to accommodate to us. Our 2nd mattress was delivered a few days later and we have been completely satisfied with our new mattress.

3 years ago

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Ali Seattle, WA

Purchased a new bed in December 2018 at the Seattle downtown location. I had done some research and MF was the only location to try out 3 brands that we were interested in. The manager helped up, (Kayla, though I know I'm spelling it wrong- my apologies lost the business card). She was thorough, relaxed, and didn't rush us. I told her right away that we were going to look around and take a break and come back if we were interested and she was totally respectful. We ended up coming back, partially because my husband fell in love with some insane 'space mattress' (honestly I don't even know what we got, but it is AMAZING). I was there to make sure we didn't get screwed on pricing, financing, delivery/old bed removal, etc. Kayla made MORE than sure we were taken care of, arranged next day delivery, and even threw in a great mattress cover since the one that we were supposed to receive in some promotion wouldn't arrive for 2-3 days. Financing was great, 0% great actually. And the delivery team was prompt (excellent tracking system they offered to see where our bed was on delivery day), they were friendly, efficient, and set up was perfect. I hate spending money-- like real money, on things. It's always a bummer. Kayla respected my sarcastic comments (with my apologies of course) and we had the best possible experience buying a new bed. I hate how much I love this space bed. I'm literally in it now working from home on my laptop because it's so comfortable. I can't speak for everyone, but the Seattle location had a wide range of beds, a really friendly staff (we ended up chatting with a couple other folks during the process), and another family was purchasing their bed the same day and left happy as well.

3 years ago

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Elizabeth Colombo Sarasota, FL

I cannot thank Bill H at the 5201 S. Tamiami Trail store in Sarasota, Florida, enough for what he did for my mother and me. We moved here and our belongings were delayed, so we needed to buy beds unexpectedly and Bill was a Godsend. Everything he represented to us about what he sold to us has proven to be true and we are so thankful. We knew what we had prior to our move and we loved our mattresses, so we knew what we wanted and Bill knew how to guide us. He was knowledgeable and accommodating. Lately, I've been feeling like I get less respect as a female consumer, but I did NOT feel that way AT ALL with Bill. He was so respectful to my mother and me and he was kind in listening and understanding our needs in a mattress. Additionally, he helped us get everything quicker given we had nothing to sleep on. My mother has been a Registered Nurse for 42 years and I wanted her to be able to rest her hardworking bones on a good mattress, so Bill's efforts were more appreciated than I can express in words. Bill also steered us toward an adjustable base when we walked in intending to buy box springs. He was not pushy about it, which we appreciated, but he educated us about the bases given we did not know about them. Bill, knowing that we did not expect to have to spend money on beds, also told us that Mattress Firm was offering those bases for free. Thank God he did because my mom's back went out a few days ago and that adjustable base was a HUGE help in getting her on her feet and on the road to feeling better! Bill clearly understands how to provide excellent customer service in a time when I often do not feel that way as a consumer, so I am extremely grateful that Bill was working the night we found ourselves at your store. We took so much time that we ended up in the store after closing and we rushed ourselves out toward the end because Bill never once made us feel rushed or like a bother. He just helped us because I think, based on everything he did for us, he's a good man. We called Bill to ask him a question a few days after our purchase and he was just as nice as he had been in the store and he seemed happy to speak to us and help answer our question! This was our first experience with Mattress Firm, but we'll be back and recommend you to everyone we know who's in the market for a bed! I cannot thank you and Bill enough. Please reward him for not just a job well done, but for those little something extras that make customers feel valued and happy with their purchases. You are very lucky to have Bill representing your company.

4 years ago

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Nathalie I. Mount Vernon, WA

I had been shopping around for a new mattress most of the day, and it was pretty late when I finally showed up at Mattress Firm. But the sales associate was very friendly and helpful despite the time. After asking about warranties, prices, packages, and trade options Mattress Firm seemed like the most reasonable price for what I wanted. The ordering/ checking out process was very fast, and the associate was incredibly good at answering all the questions I had. The delivery date was set much, much sooner than the other companies I had talked to. I ordered on a Saturday night and got it Monday afternoon. The delivery company has a process where they send updates via automated phone messages, so I knew exactly when they were going to show up. And once they did, they were in and out in less than ten minutes. Which is very impressive considering that they set up the entire mattress and frame to go along with it. The delivery men that showed up were polite and even put down a little mat outside the door before they walked in (they had those funny little booties that are common nowadays as well). Overall I am very pleased with the service, and from what I hear, they may be getting more business from my family within the next year.

4 years ago

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Oleksandr Ilin Houston, TX

Before buying a mattress, I strongly recommend that you study the rules for returning or replacing, with a mattress cost of $ 300, a replacement for another size of $ 130, a return of $ 160, I think this was done on purpose so that the client does not want to change or return.

2 months ago

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Glenda Galloso Mission, TX

I will never buy from this company again. After one week of purchasing our Stearns and Foster King Mattress, the mattress started sagging on each side of where we sleep. We called Mattress Firm and they mentioned that it had to be at least 1 1/2". Well ours was 1" in one week. It is the most uncomfortable sleep with this mattress. We called Stearns and Foster and they said we had to deal with the problem with Mattress Firm. When we called Mattress Firm back, they said that we would have to pay $100 just for someone to come out and look at it. If it did not meet their standard , then we would loose the $100. Now I am stuck with a mattress that I spent a lot of money on and have an uncomfortable sleep every night. It is so hard to get out of bed with the sagging. I will NEVER buy from them again!!

4 months ago

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Laura Nicholson Phoenix, AZ

Would never buy from this company again . purchasing the mattress was very easy. We had a problem in the customer service we received from the Bell Towne center was the worst experience I've ever had. We were very pleased with the sales associate Carrie and her then manager Matthew. They were both knowledgeable and made purchasing easy. several months after our purchase the mattress started sinking in the center. when we contacted The store we were advised to contact the manufacture NECTAR. we reached out to the manufacture and we're told that they would be more than happy to replace a mattress with their forever warranty. They did say the claim had to start with mattress firm. I contacted the store and spoke with the new manager Thomas D. he advised me he was new and did not know how to handle this and he would get back with me. It is now been three months since our first conversation. Thomas never got back to me. I have gone into the store several times. I've asked him why he is not keeping communication open with me as to what the status of my claim is. He continues to tell me he will get back with me once he gets direction from the district manager. As I said this is been going on now for three months. Nectar is more than willing to replace the mattress and I have an email to back that up. i'm just blown away that this is a store manager and he has not gotten back to me to follow up anytime during the last three months. I have finally escalated this to mattress firm's corporate office. Worst experience ever

4 months ago

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Sarah Burres Daytona Beach, FL

Dealt with rude sales people at the store. Went online and bought the mattress. It was set to be delivered. Took off work to be able to accept the delivery and the day came and no delivery. Went online and it showed it was delivered. We called the customer service who told us the mattress was on backorder and would not be there for another month. Set up the delivery window for 3-5 pm. Get a call at 11 that they are 20 minutes away. We rush to get home. An hour and a half they arrive. We are now trying to exchange for a more expensive mattress after getting a horrible deal on our current one.. we are told it I’ll cost 350 charge.

4 months ago

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L Silver Spring, MD

TERRIBLE POLICIES, NO HUMAN CUSTOMER SERVICE CONTACT Two months after a forced $1,600 online purchase, I still have not received my refund or talked to a human!! While the purchase was initiated on March 9th, I first contacted Mattress Firm to cancel the order the following day on March 10, 2022; on March 12th after receiving an e-mail asking about my Mattress Firm experience, and on March 14, 2022, when I contacted my bank to officially file a dispute claim. It was not until after filing my claim with my bank on March 14th, that I received a tracking number email on March 16th from Mattress Firm with a tracking number from Fed Ex saying that my mattress was shipped and on its way. I filed for a return on March 17, 2022, before even receiving the mattress. After leaving a negative review, I was contacted by Mattress Firm Corporate the same day and was told that I could return the mattress for a fee of $99.99 and was offered a credit to keep the mattress. I decided to give the mattress a try, and the mattress was a complete piece of junk. I tried multiple times to coordinate an exchange of the mattress and was told that I could not be given a credit to use in-store, and that I had to purchase the replacement mattress online with website prices, which was a direct contradiction of what I was told by physical store employees. So, it was either pay the online price for a replacement or return the mattress with a higher restocking fee of 20%, as opposed to a 10% restocking fee for an exchange. The mattress was finally picked up by Mattress Firm on May 13, 2022.The refund policy says that refunds will be credited in 5-10 business days. In my first contact post return, I was told by Mattress Firm that a credit would be placed on my CREDIT CARD by 5/27/22. I gave Mattress Firm more time due to the holiday and contacted them again on 5/31/22 and was then told that a CHECK had been mailed out to me, to be received by 6/1/22. HUH? Still no refund!

5 months ago

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kandirmcg Semmes, AL

James handled all problems associated with my box spring. He was fantastic and we love our mattresses... I bought 1 queen size set, 1 full size set, and one full mattress for a bunk bed. I will return to Mattress Firm for all our bedding needs.

9 months ago

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Cj Hammers Wheeling, IL

Hello my name is Christopher ,I am a disabled veteran and was having trouble with my product and I had called a few stores related with mattress firm and recieved zero help tell I was able to talk with Bruce M at the DeKalb store he stepped in right away and mad sure I was treated correctly and with swift action I will be back to sleeping in no time .Thank you to bruce m and his team.

2 years ago

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AlKan New York, NY

I went to Mattress Firm 33 and Lexington location. Sales man was Andrew. He quickly asked me several questions and showed me a mattress which was out of thirty mattress I found the best one suits for my budget and comfort. It’s like Vini vidi vici. In buy it and out 15 minutes. Thanks Andrew, you really surprisingly best sales person I ever see and thanks to mattress firm they are out there so we can try and purchase our mattresses before buy.

2 years ago

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Penny Holder Alma, GA

Being able to lay on the beds were great. Most favorite was the pillow. I want to shout out to the wonderful sales person. Her name was Angel. She normally works in Brunswick but was in Waycross on the day we visited. It was a great experience and we left with mattress purchase and the extra set of sheets. We should receive it Tuesday. Can not wait!!

2 years ago

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thomas Pinellas Park, FL

We purchased our mattress on 12/7/19 and had many questions. Nathan G and Joseph R at the Pinellas Park #0252024 were very patient with us and answered every question. We purchased the mattress and they were able to fit us in for delivery the next day, Sunday. The delivery should have been in the afternoon, but the driver was able to fit us in first thing in the morning. Very good service all around. 2nd purchase from Mattress Firm. Thank you!!

2 years ago

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Marge Shetler New Florence, PA

My husband and I ordered a split king adjustable bed from Mattress Firm in Johnstown, PA, on April 2. Our salesman was William (Ron) A. Ron was wonderful. He was very knowledgeable about the products, listened to our needs, and spent a considerable amount of time with us to help us select the best bed. He also worked hard to put a good deal together for us. The only down side to the deal was that the twin xl mattresses that we ordered were not available for delivery until Friday, April 19. Although one of the reasons we shopped Mattress Firm was their online claim of same day delivery, we agreed to wait to get just the right bed. Delivery time on the 19th was scheduled between 3:45 and 5:45 pm. Our grandson wanted our old bed, so he moved it out prior to that time, leaving nothing of the bed but the headboard in our room. Around 3 pm I checked online to see where the truck was. It showed the truck about an hour away at the 11th stop (ours was the 12th), and delivery time was changed. The next couple times I checked, it was later. The last time was between 7 something and 8 something. I did not receive a phone call until 6:45 from the driver, who told me that the truck had broken down and my bed would not be delivered. He said that his office was supposed to make that call, but I never heard from them. I called our salesman at Mattress Firm. Ron explained that Mattress Firm sources out their delivery service, and that he had not heard that the delivery was delayed. So much for “Red Carpet Delivery”! Ron made phone calls, and tried to get a delivery for Saturday. Being Easter weekend, that didn’t happen. When I was told that the it would come “Monday or Tuesday”, I was livid. I told him if it wasn’t delivered Monday, I was cancelling the order. It’s scheduled for Monday morning. The delivery service’s lack of communication with us and with Ron was inexcusable. We relied on the on-time delivery and planned our day around it. We were left hanging in limbo waiting at a very busy time for us. Not only was the delivery service unprofessional, but the customer services phone system is useless. Navigating their automated menu is infuriating. There is no way to talk to a live person, and no way to leave a message. We have had no bed to sleep in for 3 nights! No delivery yet, so I can’t speak to product quality, comfort, etc. yet. Overall, I was extremely satisfied with the salesman and the buying experience, but beyond dissatisfied with the customer service department and delivery service. UPDATE: Bed was delivered on Monday, and we really like it. Only regret is the height. We put all three leg pegs under it, and almost need a stepladder to climb into it. We should have only put two pegs under it. Totally our fault. Mattress Firm refunded our delivery price and also a discount for the inconvenience.

3 years ago

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Dan McDonough, GA

Recently we had a mattress failure which required the purchase of a new mattress. The previous mattress was under warranty. After completing the warranty requirements, we drove to the McDonough, Ga location on Hwy 20/81. There we met a charming young lady named Nicole who manages that location. She walked us through several options without a hint of pressure towards one set or the other. She was an absolute jewel to work with that day. If you are in need of a new mattress or new set, I would highly recommend Nicole and Mattress Firm of Mcdonough. You will be glad you went to that location.

3 years ago

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Linda l Hitchings Bloomington, IN

I had been thinking of buying a new bed for over a year and began actively searching around a month ago. I looked on-line and also went to 4 stores in our area. For those of you mattress shopping, you know that the choice is ... overwhelming. At Mattress Firm, their mattress choices were easily identifiable as far as firmness, price, and brand and their staff was attentive and well-informed. They worked within our budget while allowing us to try out different beds and discuss possibilities that were both more and less expensive than our choices. Their guidance was reassuring, focusing on our needs. Additionally, they offered the best price, buy back policy, financing, and other perks than any other store in town and than on-line! Alina at the Bloomington Indiana store was particularly patient with our questions and concern. THANK YOU!

4 years ago

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Steven Whites Salt Lake City, UT

I purchased a RENUE mattress from Mattress Firm. The best part is that it was on 0% financing for 6 months over $499, it was $599 on sale from previous $899. So it was a great deal! Then I got it home and slept on it, it was so soft, comfortable, etc. for myself, but when I had my gf sleep over on it with me(more weight), it started to squish down too much. It consists of: polyurethane foam pad 77%, blended fiber batter 23%. (70% Rayon, 30% polyester). I enjoy my beds super soft so I was in heaven, but when my girlfriend moved in and we both slept on it together for months it started to sag in the middle. We added a piece of wood along the bottom bed frame of it(because ours was just bars across, but then later changed the bottom support to a thin camper trailer queen mattress(made for campers) underneath it and it is amazing once again! The manufacturer is Corsicana Bedding. Long story short, super soft for me, my gf needs slightly firmer. So eventually we will buy a new mattress that is in-between. I loved this mattress being solo. Last suggesting is if you are over 250lb's you'll want the board or extra mattress pad underneath to hold it from sinking you in. I love it! The gf thinks its pretty good, but wants slightly more firm.

10 months ago

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Brett Schiftner Weatherford, TX

People friendly, knowledgeable and easy to work with. Great buys and good products. I purchased a memory foam mattress and adjustable base with the help of the sales person and she was very helpful in helping me choose. They also honored the coupons I had found on line as well as their advertised prices. I was able to try several different beds before making my decision. Excellent experience.

10 months ago

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Erinmarie Xian Brandon, FL

The mattress we purchased from mattress firm came with a pillow top on it that we absolutely love it. It’s like laying in a cloud. It also has a memory foam underneath the pillow top. I’m not sure which one makes it perfectly ideal for us but we’re very pleased with this mattress. We’re both athletic and sometimes have back pain From overuse and this mattress tends to alleviate it for us and allows us to rest.

10 months ago

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James Goodman Port Orchard, WA

Mattress Firm was amazing the sales floor employee was so helpful and asked us questions about our sleeping habits to best help us find a bed to match our needs. He wasn’t pushy or try to upswell use in fact he recommended a mid priced mattress because it would benefit our sleeping styles better than a much higher priced bed. Plus the deals were great!

10 months ago

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Katharine Hughen Memphis, TN

We needed a new, affordable mattress quickly and the salesperson at the store in our neighborhood was incredibly helpful from my initial call through our visit to the store. They helped us find an affordable option available within 48 hours of purchase and partner with a reasonable finance company that offers pretty good terms. Our budget and timeline was respected and while it took a while to find the right option we’re really happy with our purchase 6 months later!

10 months ago

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Monty Poston Leesburg, FL

Before buying a new bed, I researched several brands and companies. I decided to purchase a hybrid memory foam over coil Simmons from Mattress Firm because of the "sleep guarantee" for 3 months. Plus they had a decent deal on the bed and 0% financing. However after only 1 yr, the center of the bed has a depression in the middle, so bad that you feel like you are rolling towards the center all the time. I contacted the sales people who suggested I file a warranty claim on the Mattress Firm website. They also told me it was unlikely I would get anything for the warranty....well they were right! Nothing! I submitted the pictures requested in exactly the manner they requested on the website. After a few days, they told me that the bed had "normal wear". Im not sure how they can tell that when the top of the bed has memory foam and looks brand new?!? Its the coil structure that feels like it failed. I even said that in the original request. So buyer beware they DO NOT stand behind their product. After 90 days you are stuck.

8 months ago

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Nancy Azizi Napa, CA

We bought four mattresses (2 twins, one queen, one king) last year from the Napa location from a very helpful sale person Ed. Service was good. Our mattresses were different brands at different price range, one over $3k. We all weigh under 150 lbs. In leas than a year all 4 were noticeably defected, we would sink into our mattress and sleeping on the 20 year old mattress in the guest room felt better than our own bed! To their credit, after going through a extensive and expensive warranty process, they honored us new mattresses. I’m not sure if anything new is going to last longer than what I had. How can all of their mattresses be junk in such a short time???? What should I get now? Paying for a more expensive mattress doesn’t make a difference.

9 months ago

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Luke Swierczynski Columbus, OH

Great mattress buying experience, I’ve found the people to be well versed in the different products and help you find a mattress that works for you. Ended up trialing a few mattresses before we finalized the one we have. Love our bed, best nights sleep possible.

1 year ago

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Paul Wright Boca Raton, FL

We were helped by Rachel Olivo S. She should give lessons on the right way to treat customers. She was so attentive never make us feel that we were taking too much time. Answered all our questions, very knowledgeable about her products. I was all my shopping experience was even close to this one. Thank YOU

3 years ago

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Sarah Dusza Phoenix, AZ

The Mattress Firm in Tucson off of Broadway Blvd has incredible customer service! Tom K was very helpful in selecting a mattress and offered a lot of promotional discounts. He was friendly and aided with all of our selections

4 years ago

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Kara Sircy Knoxville, TN

Worked with Susan E at the Broadway store in Knoxville - wonderful experience! Shopping for my son's mattress - she was sweet and kind with him, and very knowledgeable about the products while evaluating his personal mattress preferences and my desired price point. I fully recommend Mattress Firm - looking forward to delivery tomorrow!

4 years ago

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Michelle Miami, FL

This is the best mattress store ever, Our salesmen was Efrain G. at Midtown in Miami, He was extremely patient, professional, and help us get a great mattress for our budget. Will be definitely be coming back and I highly recommend this company

4 years ago

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Vince McElhose Severn, MD

Salesperson was unbelievably helpful and knowledgeable. He went out of his way to make sure we were happy, comfortable and sleeping well. He even checked back with us after we received our mattress to make sure we were still happy and enjoying our purchase.

5 years ago

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Abi Dallas, TX

I purchased a mattress from Mattress Firm years ago, and it was one of my best investments. Due to my bad back, I needed a mattress to help comfort me. I was able to find the perfect mattress at Mattress Firm. I will definitely be purchasing with them again.

10 months ago

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AMOS Hodge San Antonio, TX

I like the different options that you could chose from and the salesperson was knowledgeable about the mattresses The staff asked questions about what type of or size matters that I wanted, and if it was for personal use or a spare bedroom, I think it very helpful

10 months ago

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carole abel Palm Coast, FL

bought 2 mattresses from mattress firm, a year apart and with the same salesman, how pleasant to see employees happy with their job! we bought an adjustable bed frame for the guest room and now want one for our room. I know just where to go, deliveries are prompt and on time , too

10 months ago

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Michelle Crane Phoenix, AZ

Mattress firm was one of the first stores we went to when picking out our mattress. They were very kind and let us lay on all of the different types. We found the nectar mattress here and fell in love. We were so grateful for this store to help us to find the perfect mattress!

10 months ago

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Becca Jones Bel Air, MD

Mattress Firm was a nice company to purchase a mattress from. We wanted something for our guest bedroom that would be comfortable for anyone to sleep on regardless of their preferences. The sales representative recommended a bamboo mattress with a medium firm comfort. This mattress has held up great over time and each time a guest stays over, they enjoy sleeping on the mattress. Mattress firm made it easy to choose something within our budget and our comfort needs! They offer items at a great rate compared to other companies.

10 months ago

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Jlbflatx New Braunfels, TX

Good firm king size mattress . Very comfortable. Top had 2 inch memory foam so we added a mattress pad to off set the heat. Well made and easy to move around in bed. Felt less hip and back pain. Had this moved to our guest bedroom and everyone said they had best sleep. Amazing

10 months ago

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David Wilhelm Escondido, CA

The company is very knowledgable about their products and can make recommendations based upon the customer preference for a very firm or softer mattress type. I also think the price is reasonable and there is enough variety to choose a mattress that best meets the needs of the customer for quality, comfort and cost.

10 months ago

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Edward Alexander Macon, GA

Never had a problem except for my last order which was for a Tuft & Needle original foam pillow through their web store. Problem was that the package was crushed during shipping resulting in damage to the pillow. Was told that there was a policy for no returns. I wasn't asking for a refund - just a replacement. They wouldn't agree and now I'm stuck with a damaged $73 pillow - Shame on you Mattress Firm!!!

8 months ago

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Jean Vaca Queens, NY

Steinway store Rep Khalid great 👍 Delivery men Excellent👍 I recommend Mattress Firm to all ! So pleased with everyone 🥰 and a GREAT mattress. Thank You Jean Vaca Astoria, New York

1 year ago

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Shannon Rogers Marion, IN

I appreciated the customer service we received when we went to the store, it was great. HOWEVER, they were sure to point out the 120 night guarantee, but not all of the loopholes nor fine print, should our mattress not be right for us. I feel like they stole over $200 from us, by claiming a "restocking fee" and charging us a percentage for the return. It could have been worse, he was kind enough to drop the percentage to 10% rather than 20%, but nevertheless the grief we got (the mattress turned out to be way too firm and my husband's back hurt so bad he couldn't walk) was not worth the "kindness" of dropping 10% off what they normally charge for a return. What happened to transparency and honesty in business? DO NOT RECOMMEND---or at least buyer beware!!!

1 year ago

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Eric Lauwagie ,

Moral of the story: Brick and mortar mattress stores are becoming obsolete and charge a hefty markup. Do your research and purchase a quality mattress online. It will save you time and money and online sellers are much more flexible with returns. I have no issues with Mattress firm employees. Their policies are what created the headaches. This was my wife and my first time buying a mattress. We thought that going to a brick and mortar store to test out the mattresses ourselves would be our best bet. Unfortunately, we got tangled up with all the nonsense that is embedded in the traditional mattress buying process. We started at Mattress Firm and were shown the Beautyrest hybrid which we liked. The sales manager, Craig, gave us what he said was a "good deal", but we would have to pay and sign for it that day as he "may not be in the same store tomorrow" (he turned out to be in the same store for weeks to come). I found out later that day that the price he gave us for the mattress was the exact same price as their website. We had the option of canceling the order at no cost anytime before the delivery one week out. We ended up signing the papers with the intent on shopping around some more. We then went to Ashley Homestore and found a Sterns and Fosters mattress that we liked even better. I called Craig in the store and he said that he would beat their quoted price for the same mattress. We went back to Mattress Firm to find that they did not carry the same Sterns and Fosters model. I found out manufacturers sell the same mattress to different sellers just with different names to confuse buyers even more. Craig then had us try out a few comparable mattresses and we then settled on a Serta iSeries 300 hybrid (plush). We also were purchasing an adjustable frame as my wife has sleep apnea, so having the adjustable frame improves sleep quality. Craig threw in free setup of the adjustable frame and a purple pillow, so kudos to him on that. The mattress arrived a week later and they set it up no problems. After they left, I discovered that a few of the button tufts were unseamed (see photo). I called Craig to notify him of this issue and possibly get a credit on the account as I was delivered a mattress with a defect. He said that the tufting was not something that was under warranty and that he would have to contact his manager in order to see what he could do. After several calls throughout the week there was no traction made. Sleeping on the mattress was comfy for the first couple of nights, but after the mattress broke in we began to have some reoccurring back pain. After doing some research, having a firmer mattress is better for back support, especially with an adjustable frame. Why would we be sold a plush mattress when they were aware it was going to be on an adjustable frame and my wife had complained of back pain issues? Clearly we were not given the proper insight into this before making the purchase. After doing some more research on alternative mattresses, I stumbled upon the Avocado Green mattress. It had the highest Consumer Reports rating this past year and had very high scores for back sleepers. I also found out that the price of the Avocado was less than what we paid for the Serta. I called Craig yet again to figure out our options for returning the mattress. He informed us that we could not return the mattress until 21 days after we received the mattress. He also said there would be a 20% restocking fee for the return and that we would have to pay back the discount he gave us on the adjustable frame in order to return it. I told him this was unacceptable and that I would be willing to pay a 10% restocking fee and not pay the difference on the adjustable frame (we ended up getting this). We ordered the Avocado mattress and were very well informed of our options by their customer support team. We've been sleeping on the Avocado for a couple of weeks and could not be happier. I wouldn't recommend anyone go through Mattress Firm to purchase a mattress. Their prices are far too marked up and there are plenty of great mattresses available online at a lower price.

2 years ago

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HJS Port Saint Lucie, FL

At the Jensen Beach, FL store, the twenty-something employee -the only one working there at the time, which was several days before Christmas- couldn't help me load the boxes onto my car claiming he has a bad back. Why hire such a young man who cannot help customers get their purchases out of the store? It makes no sense. He looked physically fit and able to help out.

2 years ago