National Life Group

Name: National Life Group
Rating: 2.5

2.5

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54 User Reviews

4.8

Overall Score

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2.5

star star star_half star_border star_border

54 User Reviews

4.8

Overall Score

Visit Site

LAST UPDATED: May 27th, 2023

3 Things to Look for in a Life Insurance Company

Financial Strength — Look for an insurer with high financial strength ratings or an agency that works with highly-rated insurers because it indicates the insurer is financially stable.
Underwriting — Look for whether policies are guaranteed issue, simplified underwriting, or fully underwritten because it will affect how quickly you can get coverage in place.
Purchase Process — Look for purchase processes that suit your preferences. Some companies offer a fully online process, require you to meet with an agent, or offer an online-agent hybrid.

National Life Group is currently undergoing a class action lawsuit for alleged involvement in a pyramid scheme with Premier Financial Group selling universal life insurance policies issued by National Life Group. Girard Sharp law firm filed the lawsuit. Life insurance shoppers should take this into consideration and do more research on the case before buying life insurance from National Life Group.

The insurer offers term, whole, and universal life insurance plans. It also has life policies for children.

National Life Group has also consistently received high financial strength ratings from A.M. Best, a rating agency. This rating indicates that National Life Group is in a good position financially. The life insurance carrier has also received high ratings from other rating agencies, though the recency of those ratings is unclear from its website.

While the ratings and policy options are good, potential clients should keep the current lawsuit in mind, pay attention to what customer reviews say, and see how National Life Group ranks when compared to other life insurers.

View National Life Group Reviews

The insurance company was chartered in 1848 and began issuing its first life insurance policies in 1850. Over the years, the company has grown and diversified, offering life insurance, annuity products, retirement planning, and various investment products.

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The Good

High Financial Strength Rating
Variety of Life Insurance Products
Over 150 Years of Service
Living Benefits Offered
Nice Contact Options

High Financial Strength Rating

National Life Group has received some of the highest financial strength ratings available in the industry. High financial strength ratings demonstrate a company's financial stability and its ability to pay the death benefit to beneficiaries when they file an insurance claim.

Variety of Life Insurance Products

Life insurance rates are determined by the size of the death benefit, the kind of life policy purchased, and the underwriting process. Life insurers do underwriting to analyze risk factors like age, current health, and health history.

National Life Group has a nice array of life insurance policies. Its permanent life insurance options are especially robust. National Life Group offers:

Term life insurance
Whole life insurance
Universal life insurance
Variable universal life insurance
Indexed universal life insurance

With so many options, most people should be able to find the right kind of insurance policy to match their budget and insurance coverage needs.

The website provides clear and basic information about each policy type, making it easy to see what the benefits are for each one.

If you're looking for a term life policy that is simple to apply for and hassle free, National Life Group should fit the bill.

National Life Group's term life policy appears to come with two different options: one with a fixed premium rate and one with increasing premiums as the insured ages. These options allow potential clients to choose which term life insurance structure would work best for their situation.

National Life Group's whole life insurance is a permanent policy that offers insurance coverage for the insured's entire life time. It also has level premiums. A whole life policy grows cash value over time and has a set death benefit.

This cash accumulation is a living benefit because you can access it while the insured is alive. Keep in mind that whatever you borrow without paying back will be deducted from the death benefit when you make a claim.

For individuals interested in a universal life insurance policy, National Life Group offers several different kinds of universal life policies.

Its universal life policies offer more flexibility with death benefit amounts and premium payments. This flexibility allows policyholders to adjust coverage and premium payments to reach financial goals. The biggest difference between the kinds of universal life insurance policies are how the cash value is invested.

Indexed universal life insurance policies are invested in a market index fund. Variable universal life insurance policies are invested in different kinds of stocks, bonds, and money market sub-accounts based on the policyholder's preferences.

Over 150 Years of Service

The company itself has been in business a very long time. The origins of National Life Group go all the way back to 1848, so there is an established reputation for stability. Though it is not the largest life insurance company by any means, it has a lot of experience in the insurance business.

Living Benefits Offered

Though National Life Group may not have as wide of a selection of life insurance riders compared to others, it does offer living benefits with some of its life insurance policies.

Living benefits allow the policyholder to receive the death benefit early to cover expenses from a terminal illness or long-term care. If you have a chronic illness or experience a critical illness per your insurance policy's criteria, you can also benefit from your life insurance coverage early. This feature is also called an accelerated death benefit. It can come in handy in a difficult situation, so it's nice to have the living benefit included in your insurance product.

Customer Review: Linda Young from Sugar Land, Texas

"Comprehensive coverage in living benefits that one does not have to die to use - that is a 'must' in an aging society like ours. Low monthly policy fee. Options to use the cash value as a supplement retirement income that removes the worry for living too long."

Nice Contact Options

National Life Group clients can contact the company via phone, contact form, online account, or through it's mobile app.

With these options, clients should find it convenient and easy to work with National Life Group.

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The Bad

Class Action Lawsuit
No Burial Insurance
Limited Online Information

Class Action Lawsuit

National Life Group is currently undergoing a class action lawsuit for alleged involvement in a pyramid scheme selling universal life insurance policies that allegedly targeted Asian immigrants. Until a decision is made, life insurance shoppers may want to research the case or purchase a life insurance policy from another insurer.

No Burial Insurance

National Life Group does not list burial insurance or final expense insurance among its offerings. These policies are a kind of permanent life insurance designed to cover funeral expenses.

Because they're just for funeral expenses, the coverage amounts are lower than other life policies. If you want a final expense policy, you'll need to find another insurance provider.

Limited Online Information

While National Life Group does a good job giving an overview of the kinds of life insurance policies it offers, specific information is limited. For more information on available life insurance riders, policy exclusions, specific investment options for a universal life policy, and life insurance quotes, interested individuals will have to speak with a National Life Group representative.

Life insurance premiums are determined based on the policy-type and underwriting process. The underwriting process determines the risk of insuring the applicant based on age and health information. Because premium rates vary, most life insurers do not list specific premium amounts.

However, meeting with a representative can make it harder for some people to turn down a policy that they might otherwise reconsider because of sales pressure.

Some life insurance companies make this information available online, which is convenient for those researching their options.

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The Bottom Line

National Life Group offers a nice life insurance product selection. Whether you are looking for a term policy or a permanent policy, customers should be able to find a good life policy. National Life Group 's permanent coverage options include whole life and universal life policies. The life insurance company also has received high financial ratings and has several ways that clients can contact the insurance company.

While National Life Group has several positive aspects, it is currently undergoing a class action lawsuit for alleged involvement with a universal life insurance selling pyramid scheme.

Take time to learn more about the case and how the outcome may affect current National Life Group life insurance policyholders before spending money on a National Life Group life insurance plan. It's also worthwhile to research customer reviews.

National Life Group could also do a much better job with the website by providing more detailed information about policy particulars. For premium rates and coverage details, you'll need to work with a National Life Group representative.

Depending on what you find in customer reviews, you may want to research other companies before purchasing an insurance policy from National Life Group.

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User Reviews

Star Rating

2.5

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54 Reviews

Review Breakdown

5 grade

35%

4 grade

3 grade

2 grade

1 grade

61%

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Miriam Cabrera Aurora, IL

I have had the worst and extremely expensive experience in mi life!!! Mr. Domingo H sold me a Life Insurance policy from National Life Group, he sold me on the great benefits but the only beneficiary at the end it was only him. I did trusted him, all the things that he said to me which are so different from the actual policy. This happened two years ago and my goal was not to buy a Life insurance policy, my goal was to invest my money to create equity but he convinced me that investing in a Life Insurance was the best for me. Obviously, because this was he was going to benefit him self more and he sold me a policy for a monthly fee of $600. No person in the right mind would do such a thing unless was told that it was common and not expensive at all. I realize what this man did to me almost a year later when I noticed that my fund was being reduced significantly instead of growing. Immediately tried to cancel the policy so I won’t loose more money but it was too late, from $26,000 that I invested initially there is only $7900 left. Mr. H never told me that it can not be canceled if for any reason I changed my mind. Eventually all my money will go away every month till there is nothing left. I am not saying that this kind of investments are bad, just don’t give the opportunity to people like Mr. Domingo H that would take advantage of you, take your time to read the small print before singing anything or give your money or you would loose it like I did. I do have proof of all these and I am taking this matter to the Illinois Department of Insurance so they can start an investigation.

1 week ago

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Joyce Patterson Clovis, CA

I am completely frustrated with this company!!! I have been having money taken out of my check for 17 months. I was told I was investing in a 403 B. I was told I would be receiving a packet of information and to this day, I have not. I was also told I would never lose the money I put in. My agent is MIA. After several attempts, I finally got a hold a person on the number I got off the internet. When I called to verify if my agent really even worked for the company, she laughed out loud and said yeas. Unfortunately, I still have not received any information, but as I have researched, I realize now that I was lied to from the get go. How can people to this??? My ignorance. I have less in there than I have put in and it would be even less if I take out due to a surrender fee. I'm going to check to see if there is any legal action I can take. I with I could give them a "0" stars, that would be my selection.

3 weeks ago

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Mary Roy Albuquerque, NM

This life insurance company has very poor communication with its policyholders. No one answers the phone and the agent assigned to my policy makes no attempt to communicate with me at all. Online customer service is automated with a 48 hour response time but there has been absolutely NO customer service. I have been waiting for a premium refund since November 2022. No one will respond to my request as of this date, March 30, 2023. It's very frustrating when a company wastes no time to collect money but wastes your time when you attempt to collect yours. No policyholder would know if their product is any good because that policyholder would have to be dead or severely injured to receive the payout. How sad is that?

2 months ago

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Yyyy Monterey, CA

terrible customer service, This company is not worth your money. I have been trying to access online and every time I enter my information it sends me a code to verify my information and when I press OK everything disappears and asks me to start again. this situation is frustrating.

1 month ago

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Liz T San Jose, CA

We bought life insurance with other companies before National Life Group and we can't complain about this company. Only if you've had experience with other companies, you would know that all companies are almost the same in terms of service and claim. We've called National Life many times and the customer reps were always so patient and helpful. Of course, sometimes the wait is long but they offer to call back without us waiting on the phone. My father had life insurance with another company. When he passed away, we had to wait for the company to verify before paying the claim. All of the (bad) complaints posted here made me laugh; too ridiculous that they made no sense! If you have one or more life insurance policies, you'd know exactly what I am talking about. I hope review websites like this one would be unbiased to give the fairness that each company deserves.

2 years ago

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Happy Customer Saratoga, CA

National Life group is the best life insurance company in USA. It is the oldest (172 years old) and rated #2 out of 900 insurance companies. All these bad reviews I see look like sour grapes case or jealous competitors who are losing business to National Life group and premier financial alliance. I have been a customer, have had friends been recipient of living benefits. If someone (other bad reviewers) are trying to claim fraudulently, they cannot expect ANY company to succumb to their unjustified claims. I have looked at policies from New york Life, Transamerica, AIG, Alianz. None of the above companies listed benefit as detailed as National life group clearly lays it out in their customer policies, very very transparent company. I find that all the bad reviews listed here are from disgruntled competitors.

2 years ago

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Victor Roque Folsom, CA

Wow some of these claims are really unfounded. US has a lot of rules and regulations about insurance. That person claiming he would have lost $13,000 after issue if he canceled is completely bogus. All life insuance has a free-lool by law. Most give 30 days free-look. Surrender charges are properly disclosed on illustrations that requires your signature and even in the policy you received that you have to sign when delivered. I am an NLG client and I have done my due dilligence when I purchase this insurance but for most Life Insurance companies they are mostly all good and heavily regulated. I think theres just others who just want to create a negative false claim. Thats why agents must acquire license and get Error and Ommissions coverage.

2 years ago

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Benita Valle Murrieta, CA

So far NLG is the best company with the best products for the right clients in USA. My husband, my younger sister and my colleague in nursing are all living testimony of the Living Benefits. They all received TAX- FREE money from the company when they got diagnosed of cancer of different organs. The money received to take care of their financial obligations while recovering is the best financial blessing in their lifetime! The monetary benefit mitigated the stress one suffers from when critically ill. It was divinely therapeutic. We thank God for National Life Group!

1 year ago

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flynn joseph uy Marina del Rey, CA

This company is great! Lots of living benefits/riders (lots of qualifying events)/GILR/ etc.. There are reasons why this company has been around for more than 170 years! The financial ratings of the company are great! This is one of the insurance companies I would put my money in and even invest. We can't always blame the carrier and/or agents if client(s) have bad intentions. All I am saying is that investigate all angles and not to always pointing fingers to the insurance carrier.

1 year ago

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Rickson Amorim Boca Raton, FL

I have been a client for about for years now and I’m extremely happy. In 2019 I had a sudden cardiac arrest and I was in coma for 4 days. Fortunately I have survived this event, but National Life Group allowed me to accelerate $257K from my policy and helped a lot during those difficult times. I am proud to be their client and I do recommend Living Benefits to everybody.

2 years ago

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Karol Virginia Beach, VA

They have been the best life insurance company that I've ever dealt with (and I've dealt with 4 others throughout my life). Their living benefits are amazing and I actually have had friends who've had to utilize them throughout their life. I asked about the alleged "class action law suit" and this is inaccurate information. It's the internet, so it must be true, not exactly. After getting the facts I'm was 100% comfortable going with this company and sleep easy knowing I'm protected should I need it for a critical, chronic or terminal illness or of course upon death.

3 years ago

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Kush

This is a scam. My agent has completely ghosted me and my money is missing. I am unable to withdraw, I have not received interest and they are telling me I can’t touch my money for 2 years when originally they said 6 months

3 months ago

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K Wortham Oologah, OK

I am completely frustrated with this company!!! I have spent hours over multiple days trying to contact this company as well as my "missing in action" agent about my account! They DO NOT answer messages sent over their "Solutions" page, and thus far, they NEVER answer their phones! Do I have to hire an attorney to get information on my account? If I could give them "0" stars, that would be my selection.

4 months ago

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Melissa Peth San Jose, CA

Besides the fact they have extensive hidden fees, when I attempted to transfer my money to a more prudent account, I could not get ahold of my agent. I called and emailed him for weeks with no response. Emailed the customer service line, no response. Currently have been on hold for 15 minutes and unsure if I will ever speak with someone. Is this even a real company?

4 months ago

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Tommy Honolulu, HI

This company is amazing. I have never seen Free Full Living Benefits. And it helps our financial problem. I wish I could tell my mother in law who is 79 years old earlier in my life. Their customer service also very good. It’s easy to manage the policy and contact them.

1 year ago

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happyclient Miami, FL

Know them for 8 years. Serious and responsible company. Recently upgraded in A+. Has very good customer service and agents support. I always get answers for my questions. There is plenty of training material and quality marketing material that you can request for free.

2 years ago Edited September 24, 2021

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Linda Young Sugar Land, TX

Comprehensive coverage in living benefits that one does not have to die to use - that is a “must” in an aging society like ours. Low monthly policy fee. Options to use the cash value as a supplement retirement income that removes the worry for living too long.

4 years ago

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Daicy Massiah Brooklyn, NY

Bought an IUL product from NL, very happy about their terms, especially the Annual Income, to 120 years old, never saw one with other insurance company. Customer Service is great, need to wait a little time though, hope they increase more helper there.

4 years ago

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I have called their customer service a few times and every single time, my experience had always been good. They have answered my question and informed me of what I needed to do. They do get back to you on time if you email them too.

4 years ago

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Melly Arlington, TX

Incredible customer service ! ? I’m happy with the agent I encounter. She is very humble, patient, and very informative. She did all her best to help us for the life insurance that suit our situation. Keep up the Good job Theresa S. and to all of the staff ? just hoping that you will expand your offices.

5 years ago

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Tiff San Jose, CA

Customer service was great! She helped me to register my policy and the rest of family's policies online. She was very helpful and walked me through step by step. They have the best Indexed Universal Life product with great savings and best three living benefits that's built in the product with no charge.

5 years ago

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Gaonou Yang Charlotte, NC

Currently working for a fortune 500 life insurance company. Wanted to learn more about infinite banking/cash flow, but I had purchased with this bubble gum company (National Life Group). .. I didn't know any better than, 6 years into my policy. I thought i would take a trial run on how infinite banking works, glad i did because this is the cost of doing business with not as well established company: 1) long waits for customer service that tell you it takes 10 days to send a check (and yet it takes 1 minute to consistently autodraft your monthly payment) 2) my friends out there considering to do infinite banking with this company, it has taken 35+ days to get my loan check (still in counting) 3) this has opened my eyes to see if I even want to keep this policy going forward, if this company takes this long for a 10k loan I can't imagine what this company will do to my loved ones with a 200k death benefit they have to pay out. Very disappointing and ironically, the only response NLG responded to in these reviews was the veteran they wanted to "help" pay for their monthly premium. "Yea, sure when it comes to your money we'll take it, but when it comes to our contractual responsibility.. we will drag our feet in the sand for as long as it takes". As an experienced individual that grew up in the insurance industry, death benefits are automatically deposited straight into the individuals' bank account for an established insurance company. Also, if you do decide to do infinite banking my friend. Go with a company that doesn't take 45mins on average to answer questions about your policy. Loan requests with these established companies take no more than a 48hr wait after calling to request a loan.

10 months ago

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Zach I hoop Atlanta, GA

I put 2 stars at first but I give them 4 now. I had an issue with my daughter insurance policy but when my Agent contacted the company. They told her what happened. The issue was fixed immediately. Thanks

1 year ago

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Millicent Johnson Newburgh, NY

I am new in considering having my family covered through this insurance company. It also has an affiliation with Premier Financial Alliance and I needed clarity on the Living Benefit plan. Thank you for the explanations.

2 years ago

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Aliza Henline Provo, UT

Our representative is so helpful! I always feel like my family will be easily taken care of if something were to happen (in terms of making contact with a real person and not a robot). It was really easy to understand as we navigated income changes and new policies.

3 years ago

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Chefsteevo23 Waterbury, CT

If you want to sit on hold forever and listen to the same piano song because nobody answers the phone and there is no other contact to customer service, then this is the company for you. All I am trying to do is make a payment and it is this complicated, I can't even imagine how hard it would be if I actually needed something for my policy. I would like to thank national life group for wasting my time though, 3 days of sitting on hold and nobody answering is not acceptable, I will gladly take my business elsewhere

10 months ago

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Quy Tran Pearland, TX

Customer service is good and convenient with call back option. They helped me with my request pretty quickly. Good experience.

11 months ago

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John Kelly Pasadena, TX

I have been trying for months through my personal efforts and with the help of a financial advisor - to simply move my 403b funds from NLG to the company that my employer uses for such purposes. I have never encountered so much bureaucracy, excuses, etc. to complete this minor transaction. I've been told that my financial advisor can't help me with this, that when I contact them myself it is "in the system" or that some additional form has not been filled out. I'm left with the impression that the company purposely makes these things difficult in order to prevent the exiting of its money. Right now, I'm on hold (once again) for at least 20 minutes so far - as I await someone to talk to about why this transaction has not taken place.

1 year ago

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Shonda35 Mccrary Loganville, GA

I’m very disappointed in this company. I been insured with them since 2019. I called to change my bank account information. I was told my daughter policy was under my account. When I asked about my daughter account. They didn’t have a social by her name just 0’s. My question is who policy have I been paying. Then Lord forbid something happened to her. She wouldn’t have had any insurance. They corrected her social and now since she is under my account with her own policy. They have my social down wrong. I am having to fax a form so they can prove it’s me but my social is correct on my account. VERY DISAPPOINTED!!

1 year ago

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Glen Schwartzberg Salt Lake City, UT

I am surrendering a whole life policy with cash value after 40 years of paying in. I requested the forms to fill out 45 days ago. Got the form 10 days latter in the mail and filled it out and followed up 7 days latter. So now we are past mid April and I was told to send it to an email address for quicker processing. Never got that info on my first request. I followed up on April 29th and was told the got the email and it was processing. Called today 5/12 and after an hour still did not have a date for the money to be deposited to my account. Find someone else to do business with. These guys have so much red tape they are not worth it. Imagine the confidence I have that my estate would have a different experience if I was deceased. These people have awful customer service and their customer service people cannot give you information. Just awful.

2 years ago

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Michael ,

I am a 100% disabled combat veteran, and retirement benefits post on the 1st of each and every month. I set up for premium with National Life to be paid monthly on the 2nd. Now, for 2 yrs each and every month the funds are not debited from my account with a 2 to 4 days period. I repeatedly repeatedly told my agent to correct this, but the same thing each and every month. I just requested a charge of agent form, because this agent is totally incompetent. I can't find a agent name to put on the charge of agent form, which is absolutely ridiculous. The National Life agent is send me their name. I will put it on the charge of agent form, and will be done with this agent. I just ask you fix and correct pay issue. Michael

2 years ago Edited September 14, 2021

Reply from National Life Group

Hello Michael. I will send you a private message where you can send us your contact so can be in touch to help us resolve this issue for you. Ross

Jan. 25th, 2021

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Kay L King George, VA

NGL has a life insurance policy called "Income Builder" but it only builds income for NGL. Another words, the company fails to inform the public that this policy has a “Cash Surrender" clause that costs in the THOUSANDS to stop payment & surrender the policy. Who would knowingly in their right mind agree, accept, sign, and pay for a life insurance policy that costs in the thousands to terminate at a later date? No one. The very day that my policy was issued, it would have cost me over $13,000 to stop premium payments & surrender the policy. The cash surrender clause is difficult to locate & exactly at what point & where it's located remains a mystery. The clause is not included because a person is hard to insure. Quite the opposite, I had two policies in place when the agent was in hot pursuit of my business with over a combined total of $850,000 life insurance. The agent's relentless, aggressive nature in selling me a policy, filling out my forms, telling me to hurry, mail a check, should have been a huge warning for me to keep avoiding the relentless phone calls, emails, and letters. I hope this serves as a 'WARNING' to anyone reading this who may be leaning towards doing business with this company.

3 years ago Edited September 14, 2021

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Dominique Manor, TX

I have been with National Life for over a year, lost my job recently; so I pulled my annuity from the company.. I had got a loan just previous to that.. however I had enough money to pay the loan and still pull out a hefty amount, anyways I spoke with an agent just before closing the account and she stepped me through the process.. during this she noticed something didn’t really tell me, but assure me that she put notes into my account to be able to get my money, I call into speak with an agent about what’s going on with my account and if I could get a statement of what’s going on with my account and she told me I had to go to the attorney generals office to get a statement of what happened to my account.. has anyone ever heard this before?? I do have the emails sent back and forth about this..

3 years ago

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Daniel Jang Hesperia, CA

If it's possible to give negative star, I already gave them negative 1000 stars. This company is under National Life Group which has multiple subsidiaries (National Life Group; National Life Holding Company; NLV Financial Corporation; National Life Insurance Company; Life Insurance Company of the Southwest). All these companies are ready to rip you off at anytime when your love (wife; husband; parents) pass away. My father was passed away in 2016 with liver disease, but these companies come up with another person's medical record (different first/last name, different birth date, different age) regarding cancer and denied life insurance benefit. These companies still haven't paid benefit for more than 2 years. Also these companies have been sued by consumers regarding BAD Faith for more than 150 times for past 11 years. I individually sued these companies in 2017 and still ongoing (X:XX-XX-XXXXX-XXX-XXX and related case X:XX-XX-XXXXX-XXX-XXX). I sued these companies in State Court, but these companies removed my case to Federal to give me more financial burden. However, I will keep continuing for justice of our society. Denying life insurance policies are their main strategy to maximize their profits. "National Life" and its subsidiaries are the worst companies of the United States.

4 years ago

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Roger Hamilton New Haven, VT

Buyer beware. Be sure to read everything, double check everything. I used to be a smoker, but I wanted a life insurance policy. So I bought a 10 year smoker. I had to be smoke free for a year. Once the year was up, I told my agent I wanted to change my 10 year smoker into a 20 year non smoker. I filled out all the paperwork and I was approved. Turns out he only gave me a 10 year smoker. I've even reached out to the agent and basically all I got was an "oops" and "well, you signed it".

4 years ago

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MC Pearson Everett, WA

I contributed over $25,000 to this organization back in the early 2000s. Now that I want to roll it over so that my money is consolidated the for retirement, they are not allowing me to do so. You can never reach a human by phone. You can’t access their website unless you’re currently contributing. I would warn anybody considering investing with this company to do their research, I am so frustrated I’m ready to take my problem to the next level.

1 year ago Edited April 19, 2022

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James Imhoff Williams, CA

Have been trying to rollover an annuity to another company for the past three months. I have twice mailed in the required forms, but nothing has happened. On hold forever many times without speaking to anyone. I did receive a letter stating that I "might" be interested in transferring my policy to another company. Now I cannot access my account on their website. FRUSTRATING!

1 year ago

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Khlessy Salama Kingsburg, CA

Beware, representatives from this company will make false promises and then ignore you when you call them to fulfill those promises. Furthermore, it seems that after they sign you up they are next to impossible to get a hold of. When you finally do get a hold of them, they give you the run around. Every time. I will be moving my 403b from them to literally anyone else at this point.

1 year ago

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Jim Cumming, GA

I would stay away from this company just due to their lack of customer service. Signed up for a policy 9 years ago and never heard from my "agent" again in all this time. Each time I have called to speak with someone about my policy the hold times were over 30 minutes long and then they did not seem to have the information needed to answer my questions.

1 year ago

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Keisha Hayes Greer, SC

Dealing with National Life Group and TSA consultants has been a nightmare. I have been trying for 2 weeks to get money from my account to help with the cost for the burial of a family member, and here we are the day of the funeral and still my money has t came. They told us the full balance has to be paid today before going forward with the funeral service today and idk it that's going to happen because they still haven't sent my MONEY!! Do better and you have definitely lost a client.

1 year ago

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Aya Orozco San Jose, CA

Terrible experience with National Life Group. They made it sound like they were official through my school district (not true). After I opened an account and started contributing, I never heard anything. No welcome letter, no emails, no info about accessing online account. I never heard from my account manager one time, even to confirm my account and to send me the copy of the paperwork. It took me months to get ahold of him. Really do not recommend national life group.

2 years ago

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Inthemedicalprofession

We just got a medical records request from Tweedy Claims on behalf of National Life. Now why would a life insurance company want to see a bunch of medical records on someone who has died? She's dead. Pay her husband her life insurance. Plus the deceased was never a patient at our clinic. So it looks like they are just throwing out a wide net, fishing to see if they can find anything medical that would disqualify the patient for life insurance after her death. Wow. So sketchy.

3 years ago

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Katie Leesville, LA

Terrible service! The 1-800# always has "high call volume" which means they don't have enough staff members employed. You will wait for 30 minutes plus for your call to get answered just to be transferred somewhere else. Who has ever heard of a company that doesn't have a phone number listed on ANYTHING (literature, website, account information, NADA). And when you try to register online, something is always wrong so you can't do it. I don't have time for this MADNESS!

5 years ago

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Cx Canby, OR

I purchased life insurance from them. I had a claim. Although it takes long time to process, they do inform me from time to time. Love their living benefits!

1 year ago

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Brandon Kelly Los Angeles, CA

Bank payments only, takes 30-60 min to get on phone, can’t pay on website, can’t pay for two policies under same bank account now, which is why I am writing this review. It’s sooooo easy to buy anything other than a life insurance policy from national life group. It blows my mind.

1 year ago

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Scammed out of money Sacramento, CA

This is a fraud company along with the sales agents They offer up to a million dollar in life insurance They will not even issue out your insurance No agents will call you nobody This is a scam company . And they need to be Sued and put of if business because this is a bad insurance company

1 year ago

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Rickie Knarich Charlotte, NC

I’d give 0 stars if possible, horrible company, horrible prices, horrible customer service. I was told I had to sign my contract before they could activate my plan, never signed it and they started deducting money from my bank account.

1 year ago

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Svetlana Daily Minneapolis, MN

This is the worst company ever. You are not able to pay on your insurance plan anymore and they steal your money in the first year you stop . Yes car insurance are a rip off, but this company is the worst ever. I would never recommend them to anyone.

1 year ago

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Cristiano Salgueiro Los Angeles, CA

STAY AWAY! 200 pages contract, very confusing, to the point that two attorneys could not understand. I called to cancel and they won’t return NOTHING, not a single penny. Bevy nice pitch, very talk, very friendly, but, it is only To mislead you. STAY AWAY!!!!

2 years ago

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Unhappy Customer Celina, TX

Terrible company! They misinformed us on some major things and now we are out 5K because the agent was uneducated on what she was selling. The case worker for our complaint was extremely unprofessional and argumentative. Will be going to the BBB & State Insurance to file a complaint.

3 years ago