Name: National Life Group
Rating: 1.8

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Jim Cumming, GA

I would stay away from this company just due to their lack of customer service. Signed up for a policy 9 years ago and never heard from my "agent" again in all this time. Each time I have called to speak with someone about my policy the hold times were over 30 minutes long and then they did not seem to have the information needed to answer my questions.

3 years ago

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Keisha Hayes Greer, SC

Dealing with National Life Group and TSA consultants has been a nightmare. I have been trying for 2 weeks to get money from my account to help with the cost for the burial of a family member, and here we are the day of the funeral and still my money has t came. They told us the full balance has to be paid today before going forward with the funeral service today and idk it that's going to happen because they still haven't sent my MONEY!! Do better and you have definitely lost a client.

3 years ago

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Aya Orozco San Jose, CA

Terrible experience with National Life Group. They made it sound like they were official through my school district (not true). After I opened an account and started contributing, I never heard anything. No welcome letter, no emails, no info about accessing online account. I never heard from my account manager one time, even to confirm my account and to send me the copy of the paperwork. It took me months to get ahold of him. Really do not recommend national life group.

3 years ago

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Inthemedicalprofession

We just got a medical records request from Tweedy Claims on behalf of National Life. Now why would a life insurance company want to see a bunch of medical records on someone who has died? She's dead. Pay her husband her life insurance. Plus the deceased was never a patient at our clinic. So it looks like they are just throwing out a wide net, fishing to see if they can find anything medical that would disqualify the patient for life insurance after her death. Wow. So sketchy.

4 years ago

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Katie Leesville, LA

Terrible service! The 1-800# always has "high call volume" which means they don't have enough staff members employed. You will wait for 30 minutes plus for your call to get answered just to be transferred somewhere else. Who has ever heard of a company that doesn't have a phone number listed on ANYTHING (literature, website, account information, NADA). And when you try to register online, something is always wrong so you can't do it. I don't have time for this MADNESS!

6 years ago

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Cx Canby, OR

I purchased life insurance from them. I had a claim. Although it takes long time to process, they do inform me from time to time. Love their living benefits!

3 years ago

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Yyyy Monterey, CA

terrible customer service, This company is not worth your money. I have been trying to access online and every time I enter my information it sends me a code to verify my information and when I press OK everything disappears and asks me to start again. this situation is frustrating.

1 year ago

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Kush

This is a scam. My agent has completely ghosted me and my money is missing. I am unable to withdraw, I have not received interest and they are telling me I can’t touch my money for 2 years when originally they said 6 months

1 year ago

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Brandon Kelly Los Angeles, CA

Bank payments only, takes 30-60 min to get on phone, can’t pay on website, can’t pay for two policies under same bank account now, which is why I am writing this review. It’s sooooo easy to buy anything other than a life insurance policy from national life group. It blows my mind.

2 years ago

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Scammed out of money Sacramento, CA

This is a fraud company along with the sales agents They offer up to a million dollar in life insurance They will not even issue out your insurance No agents will call you nobody This is a scam company . And they need to be Sued and put of if business because this is a bad insurance company

2 years ago

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Rickie Knarich Charlotte, NC

I’d give 0 stars if possible, horrible company, horrible prices, horrible customer service. I was told I had to sign my contract before they could activate my plan, never signed it and they started deducting money from my bank account.

3 years ago

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Svetlana Daily Minneapolis, MN

This is the worst company ever. You are not able to pay on your insurance plan anymore and they steal your money in the first year you stop . Yes car insurance are a rip off, but this company is the worst ever. I would never recommend them to anyone.

3 years ago

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Cristiano Salgueiro Los Angeles, CA

STAY AWAY! 200 pages contract, very confusing, to the point that two attorneys could not understand. I called to cancel and they won’t return NOTHING, not a single penny. Bevy nice pitch, very talk, very friendly, but, it is only To mislead you. STAY AWAY!!!!

3 years ago

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Unhappy Customer Celina, TX

Terrible company! They misinformed us on some major things and now we are out 5K because the agent was uneducated on what she was selling. The case worker for our complaint was extremely unprofessional and argumentative. Will be going to the BBB & State Insurance to file a complaint.

5 years ago

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jel Mountain Top, PA

delay, delay, delay. just try to get your money as a beneficiary. 10 business days (NOT calendar days) plus mail delivery time for a paper check. Thought this was the 21st century with electronic transfer. I can move more money faster with my cell phone than these people can using their "state of the art" systems.

6 years ago

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Michael Merced Las Vegas, NV

Thieves. They sctre me out of 6k dollars. First they don't tell you about the 20% fee monthly on your investment off the top. Than they keep 83 percent of your investment when you surrender ypur policy. Liars is what the agents are and they don't have the courage to call you when they know they screwed you over! Stay away from these crooks!

6 years ago

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C Anderson Spring Hill, FL

They are extremely difficult to deal with. Whenever you call they have unusually high call volume, even at 0830. Then when you get a person they are rude. They act like your money belongs to them. There are much better companies to work with

6 years ago

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McDonald

National life Group addressed my concerns immediately.

6 months ago Edited May 14, 2024

Reply from National Life Group

Thanks for your review.

May. 15th, 2024

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Rushaine Richards Passaic, NJ

Worse company to work for. Underwriting takes 6-12 months. If you have a big policy pray hard you don’t lose it due to their long and very strict underwrting requirements.

1 year ago

Reply from National Life Group

Thanks for your Feedback, if you would like to discuss this further send your contact details to XRT@nationalife.com.

Oct. 24th, 2023

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Dave Lewter (Elite Boxing)

Not a good experience for me. Not a good policy fit for me and a total waste of money.

1 year ago

Reply from National Life Group

Davd, we want to hear more about your experience, send us your contact information to XRT@nationalife.com.

Oct. 24th, 2023

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RONALD GRANT Los Angeles, CA

Many years ago my then agent sold me a National Life Insurance Whole Life policy. I paid the premiums until my agent told me that the dividends would be applied to pay the premiums. That continued for several years until I started getting billed for the annual premiums (I was past age 65). I inquired of National Life and was told my agent had made an error and that the policy I purchased did not permit applying dividends to pay the premium. Unfortunately I have had a running dispute with them ever since. These people have been nasty and refuse to provide information about their practices.

6 years ago