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National Life Group

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5.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 22nd, 2025

National Life Group was chartered in 1848 and began issuing its first life insurance policies in 1850. Over the years, the company has grown and diversified, offering life insurance, annuity products, retirement planning, and various investment products.

The company offers insurance and annuity policies for individuals and families, and business owners. However, it is important to note that the company and its representatives do not offer tax or legal advice.

Continue reading to learn more about this life insurance company or jump down to read National Life Group reviews from real customers.

Top Ranked Companies

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The Good

  • Variety of Life Insurance Products
  • Living Benefits
  • Over 150 Years of Service

Variety of Life Insurance Products

Life insurance rates are determined by the size of the death benefit, the kind of life policy purchased, and the underwriting process. Life insurers do underwriting to analyze risk factors like age, current health, and health history.

National Life Group has a nice array of life insurance policies. Its permanent life insurance options are especially robust. National Life Group offers:

  • Term life insurance
  • Whole life insurance
  • Universal life insurance
  • Variable universal life insurance
  • Indexed universal life insurance

With so many options, most people should be able to find the right kind of insurance policy to match their budget and insurance coverage needs.

The website provides clear and basic information about each policy type, making it easy to see what the benefits are for each one.

If you're looking for a term life policy that is simple to apply for and hassle free, National Life Group should fit the bill.

National Life Group's term life policy appears to come with two different options: one with a fixed premium rate and one with increasing premiums as the insured ages. These options allow potential clients to choose which term life insurance structure would work best for their situation.

National Life Group's whole life insurance is a permanent policy that offers insurance coverage for the insured's entire lifetime. It also has level premiums. A whole life policy grows cash value over time and has a set death benefit.

This cash accumulation is a living benefit because you can access it while the insured is alive. Keep in mind that whatever you borrow without paying back will be deducted from the death benefit when you make a claim.

For individuals interested in a universal life insurance policy, National Life Group offers several different kinds of universal life policies.

Its universal life policies offer more flexibility with death benefit amounts and premium payments. This flexibility allows policyholders to adjust coverage and premium payments to reach financial goals. The biggest difference between the kinds of universal life insurance policies is how the cash value is invested.

Indexed universal life insurance policies are invested in a market index fund. Variable universal life insurance policies are invested in different kinds of stocks, bonds, and money market sub-accounts based on the policyholder's preferences.

Living Benefits

Though National Life Group may not have as wide of a selection of life insurance riders compared to others, it does offer living benefits with some of its life insurance policies.

Living benefits allow the policyholder to receive the death benefit early to cover expenses from a terminal illness or long-term care. If you have a chronic illness or experience a critical illness per your insurance policy's criteria, you can also benefit from your life insurance coverage early. This feature is also called an accelerated death benefit. It can come in handy in a difficult situation, so it's nice to have the living benefit included in your insurance product.

Over 150 Years of Service

The company itself has been in business a very long time. The origins of National Life Group go all the way back to 1848, so there is an established reputation for stability. Though it is not the largest life insurance company by any means, it has a lot of experience in the insurance business.

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The Bad

  • No Burial Insurance
  • Limited Online Information

No Burial Insurance

National Life Group does not list burial insurance or final expense insurance among its offerings. These policies are a kind of permanent life insurance designed to cover funeral expenses.

Because they're just for funeral expenses, the coverage amounts are lower than other life policies. If you want a final expense policy, you'll need to find another insurance provider.

Limited Online Information

While National Life Group does a good job giving an overview of the kinds of life insurance policies it offers, specific information is limited. For more information on available life insurance riders, policy exclusions, specific investment options for a universal life policy, and life insurance quotes, interested individuals will have to speak with a National Life Group representative.

Life insurance premiums are determined based on the policy-type and underwriting process. The underwriting process determines the risk of insuring the applicant based on age and health information. Because premium rates vary, most life insurers do not list specific premium amounts.

However, meeting with a representative can make it harder for some people to turn down a policy that they might otherwise reconsider because of sales pressure.

Some life insurance companies make this information available online, which is convenient for those researching their options.

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The Bottom Line

National Life Group offers a nice life insurance product selection. Whether you are looking for a term policy or a permanent policy, customers should be able to find a good life policy. National Life Group 's permanent coverage options include whole life and universal life policies. The life insurance company also has received high financial ratings and has several ways that clients can contact the insurance company.

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Star Rating

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2.3

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73 Reviews

Review Breakdown

5 grade

30%

4 grade

0%

3 grade

1%

2 grade

1%

1 grade

67%

Sentiment Criteria

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Quality

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stephanie ward

I have an annuity with National Life Group and everything is working well. The customer service was great and the agent was very knowledgeable and friendly.

3 months ago

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Liz T San Jose, CA

We bought life insurance with other companies before National Life Group and we can't complain about this company. Only if you've had experience with other companies, you would know that all companies are almost the same in terms of service and claim. We've called National Life many times and the customer reps were always so patient and helpful. Of course, sometimes the wait is long but they offer to call back without us waiting on the phone. My father had life insurance with another company. When he passed away, we had to wait for the company to verify before paying the claim. All of the (bad) complaints posted here made me laugh; too ridiculous that they made no sense! If you have one or more life insurance policies, you'd know exactly what I am talking about. I hope review websites like this one would be unbiased to give the fairness that each company deserves.

4 years ago

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Happy Customer Saratoga, CA

National Life group is the best life insurance company in USA. It is the oldest (172 years old) and rated #2 out of 900 insurance companies. All these bad reviews I see look like sour grapes case or jealous competitors who are losing business to National Life group and premier financial alliance. I have been a customer, have had friends been recipient of living benefits. If someone (other bad reviewers) are trying to claim fraudulently, they cannot expect ANY company to succumb to their unjustified claims. I have looked at policies from New york Life, Transamerica, AIG, Alianz. None of the above companies listed benefit as detailed as National life group clearly lays it out in their customer policies, very very transparent company. I find that all the bad reviews listed here are from disgruntled competitors.

4 years ago

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Victor Roque Folsom, CA

Wow some of these claims are really unfounded. US has a lot of rules and regulations about insurance. That person claiming he would have lost $13,000 after issue if he canceled is completely bogus. All life insuance has a free-lool by law. Most give 30 days free-look. Surrender charges are properly disclosed on illustrations that requires your signature and even in the policy you received that you have to sign when delivered. I am an NLG client and I have done my due dilligence when I purchase this insurance but for most Life Insurance companies they are mostly all good and heavily regulated. I think theres just others who just want to create a negative false claim. Thats why agents must acquire license and get Error and Ommissions coverage.

4 years ago

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Rickson Amorim

I have been a client for 8 years now and I have an IUL that’s performing incredibly amazing. I’m very satisfied because I never had the stomach to market fluctuations and risk. This product will guarantee my retirement and it is Tax Free! After my family and I watched the documentary The Power of Zero, this strategy started to make sense for all of us. And NLG is a leading company on this product. Overall we are super happy. Thank you National Life Group.

1 year ago

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Reply from National Life Group

Thanks for your review. Customer satisfaction is our highest priority.

May. 15th, 2024

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Benita Valle Murrieta, CA

So far NLG is the best company with the best products for the right clients in USA. My husband, my younger sister and my colleague in nursing are all living testimony of the Living Benefits. They all received TAX- FREE money from the company when they got diagnosed of cancer of different organs. The money received to take care of their financial obligations while recovering is the best financial blessing in their lifetime! The monetary benefit mitigated the stress one suffers from when critically ill. It was divinely therapeutic. We thank God for National Life Group!

2 years ago

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Reply from National Life Group

Thanks for the 5-star review.

Jan. 15th, 2025

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flynn joseph uy Marina del Rey, CA

This company is great! Lots of living benefits/riders (lots of qualifying events)/GILR/ etc.. There are reasons why this company has been around for more than 170 years! The financial ratings of the company are great! This is one of the insurance companies I would put my money in and even invest. We can't always blame the carrier and/or agents if client(s) have bad intentions. All I am saying is that investigate all angles and not to always pointing fingers to the insurance carrier.

3 years ago

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Rickson Amorim Boca Raton, FL

I have been a client for about for years now and I’m extremely happy. In 2019 I had a sudden cardiac arrest and I was in coma for 4 days. Fortunately I have survived this event, but National Life Group allowed me to accelerate $257K from my policy and helped a lot during those difficult times. I am proud to be their client and I do recommend Living Benefits to everybody.

4 years ago

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Karol Virginia Beach, VA

They have been the best life insurance company that I've ever dealt with (and I've dealt with 4 others throughout my life). Their living benefits are amazing and I actually have had friends who've had to utilize them throughout their life. I asked about the alleged "class action law suit" and this is inaccurate information. It's the internet, so it must be true, not exactly. After getting the facts I'm was 100% comfortable going with this company and sleep easy knowing I'm protected should I need it for a critical, chronic or terminal illness or of course upon death.

5 years ago

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Tommy Honolulu, HI

This company is amazing. I have never seen Free Full Living Benefits. And it helps our financial problem. I wish I could tell my mother in law who is 79 years old earlier in my life. Their customer service also very good. It’s easy to manage the policy and contact them.

3 years ago

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happyclient Miami, FL

Know them for 8 years. Serious and responsible company. Recently upgraded in A+. Has very good customer service and agents support. I always get answers for my questions. There is plenty of training material and quality marketing material that you can request for free.

4 years ago Edited September 24, 2021

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Linda Young Sugar Land, TX

Comprehensive coverage in living benefits that one does not have to die to use - that is a “must” in an aging society like ours. Low monthly policy fee. Options to use the cash value as a supplement retirement income that removes the worry for living too long.

5 years ago

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Daicy Massiah Brooklyn, NY

Bought an IUL product from NL, very happy about their terms, especially the Annual Income, to 120 years old, never saw one with other insurance company. Customer Service is great, need to wait a little time though, hope they increase more helper there.

6 years ago

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cd

I have called their customer service a few times and every single time, my experience had always been good. They have answered my question and informed me of what I needed to do. They do get back to you on time if you email them too.

6 years ago

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Melly Arlington, TX

Incredible customer service ! ? I’m happy with the agent I encounter. She is very humble, patient, and very informative. She did all her best to help us for the life insurance that suit our situation. Keep up the Good job Theresa S. and to all of the staff ? just hoping that you will expand your offices.

7 years ago

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Tiff San Jose, CA

Customer service was great! She helped me to register my policy and the rest of family's policies online. She was very helpful and walked me through step by step. They have the best Indexed Universal Life product with great savings and best three living benefits that's built in the product with no charge.

7 years ago

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Zach I hoop Atlanta, GA

I put 2 stars at first but I give them 4 now. I had an issue with my daughter insurance policy but when my Agent contacted the company. They told her what happened. The issue was fixed immediately. Thanks

3 years ago

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Millicent Johnson Newburgh, NY

I am new in considering having my family covered through this insurance company. It also has an affiliation with Premier Financial Alliance and I needed clarity on the Living Benefit plan. Thank you for the explanations.

4 years ago

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Aliza Henline Provo, UT

Our representative is so helpful! I always feel like my family will be easily taken care of if something were to happen (in terms of making contact with a real person and not a robot). It was really easy to understand as we navigated income changes and new policies.

5 years ago

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Quy Tran Pearland, TX

Customer service is good and convenient with call back option. They helped me with my request pretty quickly. Good experience.

2 years ago

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Reply from National Life Group

Thanks for your review.

Jan. 15th, 2025

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Review Source

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Cx Canby, OR

I purchased life insurance from them. I had a claim. Although it takes long time to process, they do inform me from time to time. Love their living benefits!

3 years ago

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McDonald

National life Group addressed my concerns immediately.

11 months ago Edited May 14, 2024

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Reply from National Life Group

Thanks for your review.

May. 15th, 2024