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Verizon Fios Internet

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6.0

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Author: Kaitlyn Short

LAST UPDATED: March 12th, 2025

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

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Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

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The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

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The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

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The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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Star Rating

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3.8

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462 Reviews

Review Breakdown

5 grade

43%

4 grade

23%

3 grade

16%

2 grade

6%

1 grade

11%

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Joseph from Virginia Miami, FL

Excellent customer service. Fiber optic line provides super fast speeds if you want for streaming, gaming and multiple users. Be careful when you have it installed though. They no longer install in walls so if you don’t want them to come through your floor, you might want to hire a handyman to create the hole from wall to crawl for the Verizon installer to use.

4 years ago

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Joanna Hester Gilbert, AZ

I have used several different internet providers. Verizon is the only one that I can count on to be consistently fast. My other services would range in speed depending on the time of day and how many users in my area were on the internet. With Verizon, I never have to worry about that....it is always fast and allows me to get my tasks done at the speed that I want.

7 years ago

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Dennisse Luyando

My experience with Verizon Fios Internet over the past year has been exemplary, characterized by reliable high-speed internet that has seamlessly supported both my professional and leisure activities online. What truly distinguishes them is their exceptional customer service—responsive, knowledgeable, and always ready to assist, ensuring a hassle-free experience. Coupled with a fair pricing and innovative features that cater to modern digital needs, Verizon Fios Internet commitment to quality and customer satisfaction is evident, making them a top recommendation for anyone seeking dependable internet service.

1 year ago

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Craig Slist Oak Harbor, WA

I love my Verizon Fios Internet and have used them for years. I live on an island in Washington State and when I see people posting if their internet went down it is always other internet service providers and customers experiencing the problem. In fact, even when power goes out I have a battery backup and generator that ensures my Verizon Fios Internet is still running strong so I can continue to search the internet, watch movies and play games while everyone else in my neighborhood, even with a generator, are offline because they don't have Verizon Fios Internet. Also, the speed is by FAR the fastest available by 3x to 4x over local competitors. In the end, I'm a Verizon Fios Internet customer for LIFE!!!

3 years ago

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Gina Donofrio

I had Verizon FiOS in Florida. During Hurricane I didn't lose a word of cable, nevermind being out for any periods of time. It was very affordable also. I moved and it wasn't available. At any point it is made available I'll be one of the first ones on the list. The difficulty I had with it was trying to get the boxes picked up for return.

3 years ago

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Susan M Marlton, NJ

Internet is dependable and when call customer service don't have to wait 1 hr for my turn and usually 1 call totally fixes the problem. Not 10+ calls over 13 hrs and a lot of waiting on hold just to get my internet and tv back on like Comcast subjects their consumers to.

7 years ago

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Alicia Holman Gilbert, AZ

I love their wireless modem! It's very easy to use and the service coverage is larger than any of the other ones that I have used. It was very easy to sign up and use their service as well. I also really think they have a great customer service support team.

7 years ago

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Molly Fowler Chalmette, LA

Every day was a gift. This is the platinum premium of providers. I never had a single issue that was not addressed by a consummate professional, and I rarely had a problem. I moved out of their service area and I miss them every single day. Don’t it always seem to go that you don’t know what you’ve got til it’s gone… if you have an option, choose Verizon.

2 years ago

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Joanne Swartz Homestead, PA

I am 82 years old and I have severe COPD and I am home bound. I have fios internet , TV and phone. I do all my shopping on the internet for everything I need as I cannot leave home. I am loving shopping on internet as I have a much better selection of items than I would if I just went to one store. I keep in touch with friends and have entertainment with the games I can play. I don't know what I would with out the internet

3 years ago

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Judy Fred Narragansett, RI

I've tried all the major Internet providers available in my area (you know them all, I'm sure ...). You just can't beat Verizon for it's dependability. It is a MUST for my home office. I would have been lost during the pandemic if I didn't have Verizon Fios Internet that reaches every corner of my home (including my basement office). I couldn't be happier with the value, service and dependability. I will never give it up -- no matter how many offers I get from lesser companies (you know who they are!).

3 years ago

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Cam Hall Richmond, VA

Verizon Fios is the most reliable internet I've had in any apartments or houses I've rented or owned. The uptime is consistent, and only goes down in major storms that knock out power in a widespread way. Also, the speeds are also consistent to what you pay for where others may say you're getting X but you're actually getting 200mbps under X. They also are great about offers and bundles that keep the price competitively priced. Finally, the installation and maintenance is reliable (but can also depend on local vendors they use).

3 years ago Edited July 19, 2022

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vanessa nemara

I have had FIOS two months and as an option to Cox the quality is shoulders above Cox. As a dedicated line there has been no issues. Easy to establish after an electrical storm. Less expensive than Cox.

1 year ago

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Gioacco

The service is very reliable. The customer service is very considerate and agreeable. The prices are very competitive. Though the fees do add up fast and skew the price higher.

5 years ago

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Alan Ankney

Great service, great TV channels, and great internet service, but some of the phone services need to be investigated. Like telephone orders for moving telephones without screwing up the order.

5 years ago

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Kristin Camacho

I like their customer service when there are issues and the speed with which they work to address those issues. They can improve my not charging ridiculous prices for just internet.

6 years ago

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edward reese Hyattsville, MD

Fios has been great for me and now that they are offering Gigabit services, its the fastest i've seen especially with speed match. most companies only provide fast download speeds but slower upload. Fios matches them both!

6 years ago

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sandra timmons Joppa, MD

They are always there for us When we call,the following day they respond on time and when they leave the issues are solved-They are clean workers any mess they make sure it is the way it was when they entered our home

7 years ago

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Laura Grant

It arrived in perfect condition & sooner than I had expected. We tried it out on our cat last night with the streams of water & I think she got splashed in the face. Today it's on the bubbler setting & she loves it!

7 years ago

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Erin Sanders

New customer and so far so good! Replaced our very overpriced Spectrum Internet with the Verizon about 2 weeks ago. No disruption in wifi or issues with streaming. We are paying less than 1/2 what Spectrum was charging after being a customer for 8 years.

1 year ago

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Drey Greg

Fios internet provider is the best I always enjoy my plan to the fullest their service is very strong I use fios internet connection to do my online classes with no issues of bad connection I always stay connected with fios internet service

1 year ago

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Diane Davis

I have been thrilled with our new internet Fios with Verizon. I was very skeptical about leaving Comcast but my husband was persistent. I am glad he was, we have saved so much money over the past year since we made the switch.

1 year ago

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Denard Springle Manassas, VA

I have been Fios customer since 2008. I have received great service throughout the many years I have been a customer. I have continued as a customer even without a contract because I enjoy the service and support I have received for the past 16 years.

1 year ago

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John Baylor Jr Richmond, VA

Verizon coverage and speed is unmatched when it comes to internet service! The ease of use, set up, and customer service is great. You'll get a wonky router every now and then but they'll happily replace it and you can just drop the old one off at an approved Verizon store!

2 years ago

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D

Excellent speed. Never had a problem. I used a router to widen the coverage area. The mobile phone app could have been better. They had some issues merging My Verizon account with Fios account so I had to create two separate ones.

3 years ago

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Matthew Laney Upland, CA

I currently use Verizon Fios Internet for my web and e-mail needs. The service is reliable and fast. I haven't had any bad experiences so far. I do wish it was easier to get a live representative on the telephone but overall I am happy with them. I highly recommend them.

3 years ago Edited September 2, 2022

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Yael Lynchburg, VA

I had Verizon Fios at my rental property in Timberlake, VA and it was a great alternative to the most used Shentel Internet services which is way more expensive and varying speeds. Fios has many plan offerings, you can bundle with your Verizon phone plan and they have fast, excellent customer service. I would recommend to family and friends!

3 years ago

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Shauna Lawrance Richmond, VA

Speedy internet with home protection, great customer service, customer care has always strived to solve any issues. Sometimes wifi can lag with gaming, but that very well could be the multiple gaming systems we run at the same time.

3 years ago

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Daniel Fowler

We are very happy with Fios, outside the fact that when they install the broad ban connection into my house, they busted/cut a main sprinkler line. They said they fixed it, but it's been leaking ever since. Customer service has always been excellent, and they speak my language. Will stay with them as long as it remains that way.

3 years ago

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Nathaniel Scott Philadelphia, PA

Good, consistent, reliable internet connection. Haven’t had a dropped signal or any outages. It’s a little hard to reach tech support as the preferred way is through the My FIOS app but not everyone is tech savvy. Otherwise, you get great service for the price!

3 years ago

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Jnt_421 Bethel Park, PA

Compared to other internet providers, the service was reasonably priced for just internet and no additions or bundles. The basic package worked to accommodate 2 TVs as well as 2 cell phones and 1 computer without major issues or concerns.

3 years ago

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Audrey Macfarlane Dallas, TX

I have used Verizon as a company for years, I ended up using Verizon Fios as well and I love both. Overall i've been extremely impressed and can't believe how much fast the internet is and it was so easy to install. So so happy I made the switch.

3 years ago Edited January 26, 2022

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Michelle W Coraopolis, PA

My husband and I recently switched to Verizon Fios Internet, and we have no complaints. We have many, many devices connected all of the time, and I've not noticed any lag. We also stream TV no since cable is just too expensive, and it's ALWAYS worked. We're so happy we've made the switch to Fios Internet.

5 years ago

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Sarah Provo, UT

I have been using version for almost 7 years now and I am still very impressed by how great my service is. On the plus side I know if I ever have any troubles Verizon has always been great and efficient when it comes to fixing my internet.

6 years ago

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Mildred Carter Woodbridge, VA

I used to have DSL. I always had problems with my internet. When we switched to FiOS it was a seamless transition and I honestly haven't looked back. The service has very rarely gone down, and when it has, they've been extremely quick to fix it.

6 years ago

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Matthew Carbaugh Herndon, VA

Had fios internet bundled with phone service. Internet browsing, upload and download speeds were all super fast even when 4-5 family members were using internet at the same time. Switched to AT&T bundled cell and internet provider ultimately due to price.

6 years ago

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Irene Anders Folsom, CA

Internet service with Fios was very fast. We had it bundled with other services and Verizon kept raising the rates the longer we were with them. They would not respond to requests to lower fees more in line with what they were offering new clients. We love the quick internet but not the fees.

7 years ago

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Chad Edgar Columbia, MO

Good internet provider customer service is always willing to work with you in any way they can to help anytime you need to prepare or an item for internet they're right on it

3 years ago Edited February 15, 2022

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Luke Swierczynski Franklin, MI

Had them while I lived in TX. By far the best deal I ever had, especially since they didn't throttle your upload speeds. Gives fast download and upload.

4 years ago Edited November 30, 2021

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Kenneth

I have been a customer with this company for 5 years. The service is great, pricing is very competitive and my internet speeds are very good. My connection is very reliable.

6 years ago

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James Sturgeon

I'd like to talk to a real person, instead of having to figure out what subject my question concerns. I'd rather talk to a real person about my problem. A lot quicker.

6 years ago

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Nancy Kreigline

I never have any problems.The service is great & very quick.I also have the security suite which is always working & I never have any virus or any other problems.

7 years ago

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Jaden Paul

I had that issue for a few days until Friday when I called Verizon, the agent was very helpful and fix my problem in less than 10 minutes!! Right after they called me like 3 times to make sure the problem has been fixed

1 year ago

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Kyla Lisa

Verizon fios internet is the best very fast to download mobile apps and I like the way I can use it to do video call without me lagging on video call kudos to Verizon connection

1 year ago

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Yvonne Whisenant

I've had Verizon Internet service for over 20 years and the service has been outstanding. I have rarely had any service interruptions except for weather related issues. Customer service and auto pay is outstanding.

1 year ago

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Jeri Bryant

Verizon always at the forefront of innovation in their industry. I have been with them for over 20yrs now and now that I have the internet set up easy. I have not had any issues at all.

2 years ago Edited September 15, 2023

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Jennifer Blazek Beaverton, OR

Living out a little bit out of the city it's really nice to have a fast speed internet for the people in the home who working within the house. It's worked great for us for years.

2 years ago

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cindy g Victorville, CA

Verizon Verizon is a really cool company to have Internet with. We had it for years until sadly they moved from my area but I will gladly go back with them. I never had any problems. Customer service was always great.

2 years ago Edited May 24, 2023

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Ricardo Ortiz Fredericksburg, VA

This is the fastest internet out there. Reliable, excellent customer service, up and down speed of 100- Fast & reliable Verizon Fios Home Internet the whole family can enjoy at the same time.

2 years ago

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Tony G

Hello ,I've been a customer since at least 2015. I have nothing negative to say about FIOS. You get exactly what you like. Fast gigabit internet with numerous quality TV selections. HD, 4K, ATMOS and more. Awesome 👌

2 years ago

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M T Buffalo Grove, IL

Verizon fios internet has been great in more remote areas but in the city its hard to get a good connection. I enjoy the Internet when others don't though, in rural areas (camping etc.)

2 years ago