Optimum Online

• Quick Upload Speeds
• Competitive Pricing
• The "Smart Router"

Quick Upload Speeds

Optimum Online offers incredibly quick upload speeds; its top package provides an upload speed of 35 Mbps, which is one of the fastest upload speeds in the industry. This is a nice feature for customers who upload significant amounts of content to the internet.

Competitive Pricing

Optimum Online's internet plans are competitively priced compared to top service providers in the industry. They also offer bundling deals for customers who want to bundle their internet plan with their cable TV or phone plans. Here's a breakdown of what they have to offer for internet:

• Altice Advantage Internet — $14.99 per month, 30 Mbps (eligibility requirements)
• Optimum 10 — $24.95 per month, 10 Mbps
• Optimum 20 — $29.99 per month, 20 Mbps
• Optimum Online — $64.95 per month, 100 Mbps
• Optimum 200 — +$20 per month, 200 Mbps
• Optimum 300 — +$55 per month, 300 Mbps
• Optimum 400 — +$55 per month, 400 Mbps

Customers can also rent a modem for $10 per month. If you lease a modem on an Optimum Online plan, you can get the Smart Router for free.

The "Smart Router"

Instead of a regular old run-of-the-mill router, Optimum Online offers its customers a "Smart Router." The Smart Router is quick and easy to set up and offers top-of-the-line security. Additionally, the Smart Router will automatically update itself to ensure that it is always running the latest technology. If customers run into any issues with their Smart Router, they can call Optimum Online's 24/7 helpline and speak to a trained technician.

• No Plan Smaller than 200 Mbps
• Additional Fees
• Lack of Transparency

No Plan Smaller than 200 Mbps

While this may be a benefit to avid internet users, Optimum Online offers a 200 mbps download speed as its lowest plan. For customers who don't use several devices at once, Optimum doesn't offer afforable options with lower upload and download speeds. Optimum Online could improve by expanding their plan options.

Additional Fees

Optimum Online charges installation and early termination fees, which are not uncommon for internet service providers. However, this means the base monthly price isn't an accurate representation of the total cost to the consumer. Here are a breakdown of the fees:

• Standard installation fee — $99
• Premium installation fee — $149.99
• Restore service fee — $10 for 2 or less products, $15 for 3
• Modem rental fee — $10 per month
• Network enhance fee — $3.50

Lack of Transparency

It is unclear which states are currently serviced by Optimum Online. Without this information it is difficult for customers who are seeking an internet provider. They may decide that Optimum would be a great service provider but find out at the last moment that their area is not within Optimum's service range.