Midco

Is not good. Have had 3 different techs out, haven't helped. Replaced all the equipment, hasn't helped. It's starts freezing up or goes completely out around 430 pm, about every 30 minutes and continues to get worse till around 11pm then it's freezing up every 15 to 20 seconds for 30 secs then back on for 10 seconds. This happens till about 1am then it starts to get better, but I go to bed pissed. Weekends are the worst starting on Friday at 4pm, Saturday and Sunday the same. Have called or texted to the girls that take over after hours to many times just gets old, do the same stuff nothing helps. Their always nice, but no answers. It's terrible. Once I find a good replacment I'm changing. There needs to be adjustments to the charges for their service, it sucks.

Customer service has evolved, and today's experiences may not match those of the past. However, I want to express my gratitude for Devin, a technician from Grand Forks, who recently addressed our internet signal issues. Devin demonstrated exceptional qualities - kindness, politeness, patience, and understanding. He exceeded our expectations, providing a level of service we haven't encountered much lately. Midco, it's crucial to recognize and retain employees like Devin. Thank you, Devin, for your outstanding assistance!!

CenturyLink, Comcast, and even Windstream have a much larger service area but in the areas that Midcontinent offers service they are by far the best choice in my opinion. For two main reasons: 1. Bandwidth… Midcontinent offers all 3 of their main bandwidth tiers across all of their service areas. So if you're anywhere in Midcontinent's service area you can get their top Xstream 3.0 service. The Xstream 3.0 service is currently 200Mbs but Midcontinent plans on having this service upgraded to 1Gbs across their entire service area within the next year... and all of their customers will automatically upgraded. Whereas, companies like CenturyLink say they provide 1Gbs service already but these speeds are only available in a very small percentage of their service area with the vast majority of their service areas topping out at 40Mbs, and even worse, a large portion of their service area can only get a maximum of 5-7Mbs… hack, my co-worker can't even get more than 1.5Mbs through CenturyLink and he is paying over $40 a month for this service (I pay $60 for 100Mbs service through Midco). Then on top of this when CenturyLink adds higher bandwidth to price tiers in a service area they don't automatically upgrade their customers within that tier… these customers have to find out on their own then call support and request their service to be upgraded. So over all Midcontinent offers a much higher bandwidth on a national average than most other providers, especially CenturyLink… If you don't believe me do some research, there are several sites (like PCMag.com) that have actually done reviews which include Midco.net… they get over looked a lot because they're not considered a Major ISP. 2. Customer Support… Midcontinent's customer support is local, so when I need to talk to them I can easily understand them. Whereas the larger ISP's like CenturyLink outsource their support to India which makes it very difficult to understand their support techs and makes for a very frustrating and difficult experience. And I've been a Network Administrator/Engineer for 15 years now so when it's frustrating for me I can't imagine what it's like for someone who doesn't have my experience.

If there was an option for 0 stars I would submit that. Sure the instal was simple (as you the customer do yourself) so you’re not waiting 3 days for a tech to show up. But then to realize you service only works 4 hours a day and the other 20 hours is buffing…I’d have a better connection with a rock on a blind date! Luckily there is no contract! But unfortunately we shipped our modem back and 3 months later got a bill for $300 for a $25 router. Conveniently I couldn’t even file a claim via ups as the eligibility to file had surpassed the deadline. What a scam all around Freon day 1 til even 3 months after cancellation of this sub par below mediocre service.

Ben from Midco is my " Hero of the Day"! Long story short, I switched from a cable platform to an internet platform...forewarning ~ everyone will be converted to internet eventually! Due to the type of tv I have, [smart, but not that smart] plus surround sound, etc., Ben spent 4 hours at my house figuring everything out!! But, he was a trouper and had a "never give up" attitude. Dude was awesome!!! I've always had pretty good luck with Midco. There's only been a couple of times they've been unable to solve an issue, otherwise, they've been great! Highly recommend!!📺

I've been a customer of Midco since 1994 with cable, internet and for a while a phone. Over those years I can honestly say I have only had a handful of issues and if they weren't resolved over the phone they were there the same day or next day to fix. I don't understand how others can say they have such issues, I have to wonder if it isn't user error.

They are the best cable company. Fast internet, super staff. Genuine people. Which in a time like this is a rare quality. They have worked with us giving us options on how to keep our wifi on instead of giving us disconnect notices. Couldn't ask for a better company and we would recommend them to all family and friends we have... THA NK YOU MIDCO FOR BEING PEOPLE AND NOT JUST A BUSINESS...

Generally solid provider with some hiccups. I have their gig service and am regularly able to get 800-900 Mbit/s on speed tests. This did require good quality network gear and some performance tuning -- do not expect these kind of rates out of any router you get at Best Buy ;). Service outages are infrequent, but often enough to be annoying. Like many other ISPs, their upload/download ratio is way out of balance. I've got 1000/20. I'd much prefer 500/50 instead. As always with all online reviews, I'd just ignore all 1 and (most) 5 star entries here (I really wish review sites would filter out people that only leave extreme reviews...) -- so many with unreasonable complaints, people that don't understand networking, writing in the heat of irritation, etc. As a side note, the "Lack of Antivirus options" complaint is just silly. Keep ISPs out of that business. Providing end system protection should either be user education or directed to appropriate professionals. Networking vendors should focus, on ya know, networking.

I've relocated to North Dakota and I've asked around who has the best price/services for internet. Many people have recommended Midco, their services have been reliable and the prices are competitive. 1Gbps Internet I weekly do speed tests via wifi and hardline. I get relatively pleasant results via. Understanding that if the device is connected via wifi, the speed will drop slightly. I do get under 10ms ping response time and over 400mbps via wifi. Hardline, I do get closer to the 1Gbps and under 5ms latency. I'm very satisfied with the Internet services. Basic Cable Cable services have been decent. I've had the suite package with all the channels. Unfortunately, the price was too much for me and downgraded to more basic. My household doesn't really watch TV anyway. I replaced the TiVo DVR unit for the basic cable box. I've noticed the basic cable box is much smaller and has a very dated looking user interface. I'm surprised seeing that kind of menu/guide in this day in age. Smart Home System A technician was scheduled to my home and he was very courteous. He was knowledgeable with the products and specifications with units. The camera system does have a small latency with the live feed, but nothing too concerning for me. The only gripe that I have is that I was informed that the web portal version of the smart home is discontinuing and no longer being supported. The only way to access the live feed is through the mobile app. The app is perfectly fine, I would like to have the option to remote into a web portal that I may have access to the live feed. Other than that, the services have been pretty good.

Placed on on-line order for DSL (with customer owned Modem) at 6:15 a.m., providing the Modem Manufacturer, Model, S/N and MACID in the order form. Received a phone call at 8:10 am from Midco verifying the order. Plugged in the Modem when we returned home from work (around 6:00 p.m.) Modem connected within moments. (significantly faster initial handshacking than on Comcast - where the modem had been connected) FANTASTIC Sign Up and Activation. Thanks MIDCO !

Service is always slow or lagging and sometimes just completely out upload speeds are only 20mbps or lower on average would not recommend to anyone. Honestly wish there was a lower rating then one star because the don't deserve a Star at all

Great speeds at reasonable prices and I used have internet in California. The prices were double for the same speeds. Midco support is generally very easy to get in touch with (within 5 minutes) compared to waiting hours for service in CA only to get disconnected or transfered.

Apparently I must be an oddity based on the reviews here. My only major complaint is price, beyond that I've had mainly good experiences. I've rarely had issues with internet and I have the lowest package. The few times I've had to contact customer service I haven't had much problem and I've been able to get prompt service. The only other complaint I have is that their basic DVR boxes don't seem to be the greatest and I've had a few shows not record on me.

I've had Midco for four years now, and I've never had any problems. There's been the odd service outage due to severe weather or people digging without first getting underground lines marked, but other than that, nothing. And the main review is wrong - they do offer 24/7 technical support. They also offer support via social media from something like 9 am to 7 pm.

I have had midco for years now but have never been very happy with them. im from another more populated/more with the times state/ So when i moved here you only have 2 choices in outdated companies. at least once week my internet stop working,. sometimes when i unplug and plug back in does it work. this just happened a few minutes ago. but the fact that i have to manually reboot the devise im paying for is wild. All this while thier prices went up 20 ish dollars. But what can i do i have 2 choices and one choise requires deposit and credit check and are loacl also so i know they wont be any better. I just wish ND would get with the times. seems like everything stuck in the late 90s with them.

Reliability was okay unplanned downtime about 10 times per year. It would drop packs on their routers (and they did not have the technical knowledge to understand, nor believe the data provided until they observed it live). The worst part is they failed to send what they promised and continued billing me for cable, then had the nerve of charging me for 7 year old equipment for 8 times the current cost of new equipment. Generally I am seeing ISPs are generally poor quality equipment/service, they tend to not follow through and threaten you through intimidation. Not the kind of businesses I like to see. (But you have very limited choice in providers mini-monopolies).

Trash internet half the time... Non existent customer service... Worthless.. not worth half of what I pay them. Doesn't deserve 1 star

Wish I could write a half star. Paying $130 for internet, and compared to other internet providers, we could get the same speeds (120 megabits) for around $7.00. On top of that, their support team has no idea what they are talking about.

The most unstable internet speeds I have ever had plus not getting what your paying for. My family bought the 50-100 Mbps package and are receiving 23 Mbps with an upload of 6, Waist of money. Now with the unstable aspect, you can be sitting on a smooth ping and then 5 minutes later it cant decide weather it wants be on 300 or 90 on top of constant outages. (their was a point that we averaged 2 outages a week for almost 3 months). With the unstable internet it would takes minutes to load a webpage or even an app and tv shows would buffer constantly. The customer service is un helpful and gets almost no where.

Horrible, in order to do anything you have to sit for a 20 seconds just to load a web page sometimes and it's so unreliable and they only do anything about it a month later. One time every single night it would go out and they only did something about it a month or two AFTER it started happening. I could be the only person on the connection actually using it and it would still be very slow because even a mobile game could use up almost all of the wifi. Almost every day I have to turn on my cellular data because it stops working but then proceeds to say that's it's "working" and it dont even reach to the other part if our house. It only works "well" in the kitchen and living room and the rooms below it and it'll still barely even work. and it costs $60 - $70 per month. Truly pathetic

Midco is intolerably unreliable and is constantly repairing their infrastructure. Seriously, I lived in this neighborhood for just over two years and I've witnessed Midco services here get cut from a mild windstorm. To give credit where credit is due they did usually get it back up and running fairly quick, but it would be choppy for hours or even days afterword. It is likely they do half-baked work on it. I really think their employees are overpaid for what they do and they quality they do it at. It is usually a good thing when a company pays their employees well, but there is a line that is crossed when it causes you to make your services far more expensive than what it is worth. Your employees should actually be worth that much too which my experience suggests they generally are not. Midco is expensive and you do not even remotely get your money's worth in quality. Midco needs to invest more in their apparently fragile infrastructure, revise their pricing and maybe cut some salaries because they definitely cannot afford to cut jobs (they never seem to have enough ppl working), and maybe train their techs better because that might be part of the problem.

Absolutely terrible customer service and services. For 1 their internet services are subpar at best. My internet shuts in and off all the time and they said I just need to let the router reboot sometimes and it’s nothing on their part. Could be true I’m not an expert on it. But the main reason for a terrible review is that their customer service is just bad. I was living in a house for a while, as I cleaned it out to move to a new house I must have lost the modem along the way, I meant to return it but couldn’t find it. Since I was needing to go through several boxes unpacking and what not I thought I would ask them if I could disconnect my services from the place. They said I could for a charge of $95, modem was $80 and shut off services were $15. I told them I couldn’t find the modem yet and didn’t want that $80 charge. So I had them throw me on the vacation plan until I could find the modem so my charge would only be $15 + vacation charge. One month passed and I wasn’t able to find it, they charged me a reconnect fee, full services, and other partial services the next month for a bill of $100+. I called and was able to get those charges aborted and just paid that month as another vacation and had a extra credit on my account. Work rolled around and just having a baby born it was in the back of my head and still couldn’t find it. I was charged the same thing the next month even though I said just put it on vacation for another month until I have time to find it. ($6.97 for two months was nothing compared to the $80 I had to pay for the lost modem). Anyways I couldnt find it and was charged another $100+. I called and just asked them if I could just pay the $95 right now and be done with it. They said the modem was now $150 and they couldn’t abort that next month of a charge of $100+ Because the last guy shouldn’t have done that for me. So after arguing with the guy on how messed up all that was he was willing to give me a $15 discount. Just terrible quality in handling situations like this

Absolutely nothing better than sitting down and watching college football having to reset the TV every couple of minutes loading live video is what the screen says. Then try to change the channel and I have to reset again. I think this is the worst cable company I’ve ever experienced in my life. They send someone out and they can’t fix it. I’ll get a nice note from someone at Midco saying how they were sorry that we are unhappy. Right now the screen is black saying download failure. After reading everybody else’s review I realize I’m not alone. Well I’m gonna sit and watch a black screen and wait for the nice note saying how sorry they are and how it must be upsetting. Unfortunately in Rapid City the only other option is Vast which is also bad .

We recently moved and ended our Midco internet service. We had both email, cable and internet service for years, great service. But what irritates me to no end we ended our service two days ago and they said we would still have our email account for a period of time to what I assume was switch over to another email service. Our email service was terminated the same day!

As a Midco customer the service has been decent until this week. As a essential employee, some of my job and all of my training was switched to a online platform. when this happened I discovered that my internet connection was unstable. As I tried to call in and remedy the situation, I was told that there is nothing that can be done. I tried to have my speeds upgraded and was told that I will have to buy a new router and upgrade my service at a high price. This is not a cost that I am willing to endure. To further the headache that I now have to deal with I was told that if I was lucky that I would have to wait until at least the next day if I was lucky. With a company that does not support the essential employees during the COVID 19 Pandemic I will not have any further dealings with this company. They have proven that the only thing they care about it their profit margin. As this is their stand point I am left with no option other than to find a different service provider. due to this I will no longer be doing business with this company until such time that they correct their errors and mzke amends with me.

Been through heck with these rude and arrogant Customer Service people. Been charged exorbitant prices. Mom and I are both elderly and disabled. We are turning them into Americans with Disabilities. Fixed income? Special needs? Try to get help? Run fast as you can. Now they finally sent ups paperwork. No box. No pick up. Nothing but another bill! Then they tell me that we probably are able to get help with costs for disabled fixed income? After 5 months? Now we are expected to leave our home to walk to find a box. Then walk to find a drop off location. During Pandemic, one blind, other partially blind both with underlying medical conditions in a cold climate with snow/ice on the ground! Run away people! Run fast.

The only available tech support is through their support chat. If you have or need to speak with someone that has advanced knowledge of networking, VPN, or other issues, support chat will tell you 'they' are the only 'tier' of support. While Midco says they do not throttle Internet Speed, I'm very suspicious. Realized Internet throughput can vary pending day of the week, time, etc. If you were to run SNMP traps and or other apps that track performance throughput over time, you will see that throughput can vary wildly. Keep in mind, when doing so, that you're not also running other apps that interfere and or alter with connectivity performance. In the Lawrence, KS area Midco is the only ISP that provides higher Internet speeds. There needs to be more competition and alternatives other than Midco!!!

Whoever wrote the Best Company Midco review needs their head examined! Midco is the worst of the worst ISPs. If I could rate a negative star I'd give them 10! Midco 'High-Speed' Internet is hardly what you get. On a 200Mb Internet connection, you'll be lucky to get 120Mb. I've run consecutive Internet Bandwidth download tests over week-long periods and logged inconsistent bandwidth delivery that vary up to 80% of the subscribed service. On a 'DAILY' basis, Internet connectivity drops with no service availability. I've tried their 'Gig' Internet and although all of my machines are 'new' and 1Gb rated by the manufactures, will peak and just over 200Mb. I even purchased a $450 Netgear DOCSIS3.1 Cable Modem Router and still didn't work. And NO, there is no common software on any machine that would throttle the Internet speed. Now comes Midco Internet while running any of the popular VPN Services. I've tried Kaspersky Secure Connection, NordVPN, Express VPN, and Pure VPN. On a 200Mb Internet connection there is a 75% drop in available/working bandwidth. *While Midco 'claims' not to throttle VPN traffic, there shouldn't be that much overhead due to encryption traffic. Granted, there is no QoS/CoS via IP Internet Traffic, though brings up the item of Midco Internet Peering Points. As far as I can tell, Midco does not Peer with ANY Tier I ISP Backbone Providers. It appears they also use virtual servers as peering points in attempt to offload backbone traffic. Bottom Line: You might be able to use Midco Internet for limited home use, though if you think you're going to ditch Cable TV and stream IPTV think again!!! Due to Midco's inconsistant Internet delivery, you 'will' encounter lot's of buffering! **Forget Midco for Business!** I wouldn't even trust their service reliability for being a THIRD Multi-Homed ISP!!! The Lawrence KS area is RIPE for a 'new' and more reliable Internet Service Provider!!!

When Midco switched Modems they sent out a new one that the customer had to replace in the home. That part is fine. The not so much okay part is that the new equipment runs at nearly half the speed as the old equipment. Had issues with it since day one. Constantly had to unplug and reboot the device. Finally had enough of it and asked for a service tech to come out and inspect the issue or replace the modem. The morning he arrives he performs a speed test telling my wife and I that we are only running at 17% speed. Nearly joked that we were paying full price for something that hardly works. Full price being 67$ and change a month mind you. So I take these tests and comments personal. I decide to call in and get some kind of credit back or discount for future months of payments ahead. After 48 hrs of the intial call asking for a credit back Midco reps tell me that there was no speed test done prior to the modem being replaced. On top of the they tell me that the tech said there was no issue with the old one. They offer 20$ off the next payment. What a slap in the face. Rediculous. Incompetent. Money hungry company. Steal from the little guy. If this wasn’t the only company that provides coverage in my area they would be long gone from the premises. If there was a zero stars option for a review that thing would be circled. I’ve said my peace.

Never thought cable could get worse than Wow! Ever since Midco took over Wow my internet and cable just get worse each month. Service keeps coming out and saying everything is fine but they have no idea why the internet drops several time a day and the cable freezes several times during each program. The service techs just know how to hook up a laptop and see a few numbers and then call it good they have no idea what they are looking at or how to problem solve. Usually the service works worse after they work on it. They just start replacing parts in hopes it solves the problem. Midco just cares about getting their monthly fees and could care less about quality of service. If you have any alternative options stay away from this service.

Before moving to Tea, SD I lived in Springfield, SD. Their 25 Mbps service was 1000% percent better then the service we've had with Midco the past 8 months. Our internet, when we need it the most; nights and weekends, never works. It always disconnects. I've had multiple conversations with their techs regarding the issue and they do not know why it is doing it. They sent a tech out to replace the router thinking that would solve the issue. It did not. Last night was the final straw. My wife needed to get work & school done and the internet would simply not work. Restarted the router (AGAIN) and still just does not work. To explain my definition of not working; when I can't watch a 20 minute Netflix episode in less then an hour...not working, when I can't watch a youtube video without it buffering 5 times @ 20 seconds per buffer...not working, when I can't record a TV show without interruptions and errors...not working, when my laptop and Xbox get the same IP address and can only use one at a time...not working, when they "access my router remotely" and "change settings" every 3 months...not working. Seriously, this company is complete garbage. I want my old company back with 0 latency and 0 problems for half the price. I cannot wait to get out of this year contract with the devil and move on from these people.

This is one of the worst companies I have ever dealt with. If I could give them zero stars I would. First I get signed up for there "Special" rate which is really about $90 more than than any other cable company in the nation. They feel that just because they offer 1gb internet which never goes higher than 400mbps wired and 100mbps wireless (So you pay twice as much for half the speed) they can charge you whatever they want. I was paying more than $200 a month for their service of Cable, Internet, and Phone. Cable - I had 125 channels which more than half I don't even watch and not 1 single premium channel. The service would freeze and the mandatory Tivo DVR (An additional $10 a month) would not record all shows, or shows would disappear. I get better service from an indoor HD Antenna. Internet - I am paying for 1gbps services (Their selling point) Aside from the network constantly dropping every day and the service techs continually visits just to say sorry don't know what the issue is. The speed never went over 400mbps wired and 100mbps wireless down and 18mbps wired and 9mbps wireless up. So why sell a gig network if you cannot deliver near a gig. Phone - The phone service is the worst phone service. Static non-stop. I thought it might have been my phone so I purchased a brand new $100 phone and the static was still just as bad as my $30 phone. The techs again could not figure out what the issue was. So I basically bundled my services and pay over $200 a month for 30 channels 400mbps wired and 100mbps wireless internet, and no phone. That’s just the in home services they provide. Now for Customer Service. So they had an issue with billing were I made a onetime payment online and it set me up for auto payments, were it took an extra payment of over $377. (Email from Midco on their error.) ( Dear Midco® Customer: Recently, you may have received a message from Midco that you signed up for automatic payments online at Midco.com/MyAccount. However, we recently discovered that some customers were inadvertently signed up for auto pay while making a one-time payment on their Midco account. We apologize for this issue, which has been fixed; however, we had to remove the auto pay setup on your account. If you did not intend to sign up for auto pay, no action is required. If you would like to pay your Midco bill automatically, follow the instructions at Midco.com/Support/AutoPay to set up auto pay again. We are sorry for the inconvenience this causes you. If you have any questions or need assistance, please contact our customer care team at 1.800.888.1300 or via chat at Midco.com/Contact. Thank you for your business and the opportunity to serve you. Sincerely, Midco) At the same time this happened I was transferring services. Why would they have even transferred my service if I was past due. I never received any information on my bill and my account always showed $0 Bal for both the new account and the old account so I had no idea about the additional payment of $377. For the month of January the bill remained at $0. I called in to make sure and was told it was correct the Bal was $0. On Feb 2nd I received a bill for $822 Due Feb 18th, 2018. I almost died. I called Midco to find out why my balance is $822 and I am told by Chad in account management that my $377 payment bounced, and I am now 3 months behind. $200 X 3 = $600 so how am I 3 Months behind if it was only a $377 payment. (This was the payment I was not aware of, that never hit my account.) I ask what they are talking about and they say I made a payment for $377 and it was returned. So they broke down the bill as: $377 - Past due $98 - Pro rate $50 - Transfer of service fee from the previous address $97 Pro Rate for January $200 Next Month Bill for New Address. I won't break down the actual billing as $350 is just fees. I then state that I received no information about this, not a phone call, not an email, not even a letter in the mail. I needed the internet as I work from home and this is how I earn money. CHAD - Relayed to me that he could care less. If I do not pay $600 right now he would disconnect our service. I stated there is no way I could pay that amount. I can understand how they came to that amount and I do owe that but due to the account transfer and their own mistakes I was unaware of the state of my account. I requested that they work with me as I need the internet to support my family. Chad laughed and stated he didn't care if I didn't pay the $600 they would discounted me which at that moment everything was disconnected. Now my bill was stating that it was due Feb 18th, 2018. So I call from my cell phone and get transferred to Chad once more. Chad gets on the phone asking for money. I beg him that I understand that I owe the money and if he can wait until Feb 6th (Only 4 days) I would pay the account in full. Again he stated pay me $600 right now or I am wasting his time. He stated good luck getting another service because they would not connect my service no matter what as he hung up on me. I called back and got Lynda who was at least a little bit nicer. She stated that if I could pay $250 she would push the rest to Feb 6th, 2018 for me. I made a payment online of $250, and my service was restored. On Monday Feb 5th, 2018 my service was once again disconnected. I called in and spoke with Edward who stated that my account had been permanently closed. I asked why and he stated failure to make a payment. I stated that I paid the $250 Lynda had told me to pay and Edward stated that the Payment had been reversed because they wanted $600 or no service. I again stated that the Bill stated I had until Feb 18th, 2018 to make the payment and I never even received a disconnect letter. I was told its not Midco’s fault and if I didn't now pay the full $822 plus another month of $200 plus a $75 reconnect fee they would no longer do business with me. I called the corporate office and spoke with Kathy H. the Director of Human Services. I explained to her what has happened and she states she will do whatever she can to help me out. (Or pretended to do everything) She tells me she is going to make some calls and will get back to me. A few minutes later Kathy called back and referred me to Chris G. the Account Management Manager in Sioux Falls. I call Chris (Who is the cockiest person I ever met) who laughs and jokes for the first 5 minutes acting like he is going to help me, talking about the Super Bowl and everything else. He then turns around and tells me to pay $377 or there is nothing he will do. I ask him to give me until the 6th, and at least turn on my internet which he replies NO pay up or shut up as I he has no intentions of restoring my service or helping in anyway. 5 minutes after my conversation with Chris my account was removed and no longer exists. Stay Away from this Horrible Horrible Company.

We've had constant internet issues since they bought out our prior provider in June. Technician has come out several times and basically said it was either my wiring, phone line or I just have bad luck (yes...he actually said that). I've doubled speed/bandwidth; switched to internet phone per their suggestion, bought larger router, etc. No change with anything done. I agree with the other reviewer from Lawrence KS that said internet gets throttled at a specific time around 5 -9 pm every day. We never had this problem with the old provider even with a smaller router and slower speed/lower bandwidth. Internet service is unreliable. If you have a choice, pick another provider. I would never recommend.

This has to be the worst cable company in the country. Opened an account in june 2017. They came out and online it said the 25 dollar hook up fee would be waived if they were more then 15 minutes late. He was 23 minutes late. He took almost 3 hours to hook up wireless internet and a tivo cable box. I received my first bill mid july and it had a 50 dollar set up fee but they waived half of it as a "generosity". Called them and they refused to take the other 25 off. It was only supposed to be 25 to begin with. Whatever. I paid the bill. Now its the end of july and they cut my services. Called in and they said i have a 3 month bill from end of 2011-early 2012 for $1300. I was on and off the phone with them , an agency that had the acct and the police for over 4 hours. This has been a three day struggle so far. I explained to them that i was in Afghanistan at the time of this so there is no way that this old acct was mine. The police officer even looked up the owner of the house midco claims i was at and the owners have been there for over 10 years. Again, i was not in the country at the time of this! I faxed over the police report to midco and the accts people and they still cut me off. Very poor way to do business. Avoid at all costs.

I am extremely disappointed with your company! I am looking into other providers or even going without services. This company just took a severe, sudden, sharp turn into the shallow swamps filled with other major corporations. No warning, hey we are going to start being assholes and rude after over one year of service. I always used to complaint your company for being great with customer service, being friendly and treating a customer like a customer, that you valued their business. Good luck with your new business model. You have made it very clear you do not value my business or my money! You do not have to tell me twice.

My internet connection drops daily. It is always looking for networks. I call multiple times per week to speak with tech support and they say "perhaps" try a new updated modem or that I need wireless enhancing equipent. I live in a very overpopulated apartment complex, so it is tough to find an open network. If MIdco can't provide this complex with best internet service, as they do in other areas, then perhaps I shouldn't have to pay full price for service that sucks more often then not., So, Monday, I will swap out the modem, but I have the feeling that wont change anything. I have no problem paying for service that is fast and reliable, but never being able to complete my studying online or watching a movie without interruption is super frustrating.

i have never had a worst isp. this company decided to mix the 2.4 into the 5, and since then its been the worst internet. i cannot go on my phone, for ex; tiktok, i have to wait 2 minutes to finally let things load, or i cannot be in a game for 10 minutes without lagging out. i hate this internet company and could probably have a better chance with a hotspot

They recently pushed through an update that removes the ability to decide if you want to connect to the 2.4 GHz or 5 GHz wifi channel and it automatically decides which one you connect to. Unfortunately I am always put on the 2.4 GHz instead of 5 GHz so my speeds went from ~450 Mbps to 40 Mbps. I'm paying for 1,000 Mbps speeds and getting 40 Mbps. I'm looking for a new provider.

Every other hour the internet goes out. I have to wait 5-10 minutes before it’ll come back on. It’s cheap so I guess that’s good and when it does work the speed of the internet is fine but it goes out a lot. Would not recommend using them as your internet provider if you can help it. I see a lot of reviews saying they’re great but I have yet to understand why people think that.

this company treats you as if you don't matter at all. I have been dealing with this incompetence for 6 years on and off. today called in and was on the phone for over an hour and talked we manager on site and he treats you as if you are a nobody!! If you ask me he needs to have a meeting with his manager on how to treat people that are upset about their service and the fact is has been going on for 6 years.

1 star because there is not a negative star. This is the single worst company I have ever done business with. The internet doesn't work half the time with long outages. This is in the city, can't leave fast enough, and posting how crappy they are all over my vast social media accounts. Not being ripped off by you and hopefully I can do everything possible to keep anyone else from you dysfunctional business.

It would seem that some have wonderful experiences while others do not. And some actually have the audacity Toni donate it may be user error? Ha! Those of us who have had the many visits from the techs are more than “schooled” in this tech world. Honestly… it is probably literally in the hard wiring. Maybe the cables should all be examined instead of some suggesting the users prowess be examined.

Midco is hands DOWN the WORST internet service possible. DO NOT GO WITH THEM! Go with SRT if you can. I would switch but am still waiting for fiber optics. Midco has been go my home about 6 times in the last year, 3 times in the last month because our internet is always down. We have to use data 90% of the time. And what do I receive today? A notification that my bill is being increased.. oh that's interesting. Don't like coming to my house for free to "fix the problem?" Add $5 to every bill until I cancel so they can pay their employees. Worst company ever.

Enrolled in the fastest speed to insure my HULU live streamed adequately. What a major disappointment. Always slow, always disconnecting, always having techs come out to figure it out and all of them saying they figured it out.. 2 days later back to square one. I have a home that is less than 3,000 square feet. Some say it’s because the neighborhood is so congested and confusing the router connections- all Inknow is this part of the city HAS NO OTHER OPTION SO WE ARE STUCK WITH THIS SUB- PAR service for ALOT OF MONEY.

Have used their internet for just a week and so far I can testify that it’s the worst internet have ever used in my entire life. I can’t study, watch, or even browse anything on my phone. To make it worse staff themselves don’t even know what the problem is......I’d say their service and equipments are junk!!! I wouldn’t recommend anyone! Ready to cut that cord with them, ugh 😩. I wish I could give this company a zero for review.

MidCo cable TV just keeps getting more expensive for the same service. I have been watching TCM as part of my bundle for maybe twenty years. Today I see I Not Authorized and told it now costs another $3.50 per month. Not much, true, but typical of MidCo’s nickel and dime approach. This is why people get fed up and cut the cord.

This company is absolutely the worst. I pay for gig service and never get over 200 mb. I work from home and need reliable service. Once I connect VPN it drops to 20mb. I never once got a gig. I test the service, and I realize they do throttle the service and is unable to provide a gig service. I am looking into see if there is any legal action I can take. I am going with SRT.

if I could rate lower I would - bills are way too much. the channel selections for the packages are set up so you almost have to order the premium pkg to get anything good and then you are paying over $200 per mo. consumer beware - they continue to raise your bill - at least 2-3 times a year. this company is ridiculous to work with. need to find something else.

Internet cuts in and out, just lately cable cuts out no sound which really sucks especially when you're deep into a movie and the best part is coming up and all of a sudden the screen will freeze. Then pitter patter its way back to normal after the scene is done; great job guys....YOU HAD ONE JOB

You sometimes hear the phrase: you get what you pay for? Doesn't apply to Midco... Their customer service is extremely poor and they charge waay too much for what you get. The service is regularly down and brown outs are something you don't just get with the power company. To top that off, I bought my own modem when I still lived in Kentucky and they put it in their records as belonging to them. So they literally stole my modem and then rent it back to me. So if you like thieves that give mediocre service and like over paying... Midco is for you!