Midco

• Fast Speeds
• Bundling Options

Fast Speeds

A major factor of internet service is the speeds that the companies provide for their customers. This is one of the major ways that Midco stands out among their competition within the industry. It offers quick downloading speeds that range up to 200 Mbps. While the downloading speeds are standard for the industry, Midco's uploading speeds are more impressive. Uploading speeds are a great deal slower than the downloading speed and are often overlooked. These speeds are:

• Midco Xstream 25: 25 Mbps (downloading), 3 Mbps (uploading)
• Midco Xstream 75: 75 Mbps, 7 Mbps
• Midco Xstream 120: 120 Mbps, 12 Mbps
• Midco Xstream 200: 200 Mbps, 20 Mbps

The speeds of the top three tier packages, (Midco Xstream 75, 120, and 200) are faster than those offered by other internet service providers. This can be important for customers who want to add content to the internet such as videos, and pictures.

Bundling Options

Many companies offer package deals with their internet service including phone and TV streaming.

Midco offers package deals along with smart home services. Providing smart home services is a unique aspect of this industry. Smart home services can include home security systems that can be monitored remotely through a mobile device. This innovative form of security is a huge empowerment for customers to feel safer when leaving their home.

Some packages also include the ability to control other aspects of the home remotely such as temperature, lights, and locks. These extra features can be very convenient for customers who are interested in home automation.

• Lack of Antivirus Options
• Customer Support

Lack of Antivirus options

Internet service providers have become a very large industry with high competition. Companies in this industry must stay competitive by offering high-quality services and competitive prices. Many companies in the industry offer online security features such as access to antivirus and anti-malware software.

These extra security features are extremely beneficial for customers to take advantage of. The internet can be a dangerous place, especially for personal information. Access to antivirus and anti-malware software can help protect customers from online threats.

Unfortunately, Midco does not offer this overall security to their packages. They do offer some security on their Midcontinent email accounts, but it only protects Midco email addresses. This should not be a deal breaker, but it can be a deciding factor if the customer is choosing between Midco and a company who does offer overall security.

Customer Support

Midco's customer support is lacking comparatively in the industry. Some other internet service providers offer their customers 24/7 technical support. This is convenient for customers who need assistance with their service outside of normal work hours. Midco does not offer this consistent support but they do offer an extensive forum and discussion board for customers to get answers and support.