Verizon Fios Internet
3.7
6.7
Overall Score
Filter by:
Sort by:
Kristin Camacho
I like their customer service when there are issues and the speed with which they work to address those issues. They can improve my not charging ridiculous prices for just internet.
2 years ago
Joe Lally Toms River, NJ
The ONLY main difference between FiOS & cable is with cable They have what's called nodes. They might have say 20 or 50 houses on a node. Meaning they all share the same bandwidth. If a lot of people are online at the same time you lose speed(bandwidth) slowing down your connection. (Especially around 4pm to maybe 8pm) Also if you live closer to the hub then your speeds are the fastest with no latency.With FiOS your on by yourself not sharing bandwidth with the neighborhood so your speeds are constant. But FiOS billing is the WORST.HORRIBLE. Everyone the do something they mess up the bill.EVERYTIME.Have to call & get aggravated due to these idiots cant do a transaction without scewing up your bill. They love increasing it. Charging you for stuff that your getting free & discounts on. I DO NOT RECOMMEND VERIZON AT ALL.My son has infinity and his speeds blow my FiOS away.. Verizon is all mouth and no action..Stay away they SUCK
3 years ago
edward reese Hyattsville, MD
Fios has been great for me and now that they are offering Gigabit services, its the fastest i've seen especially with speed match. most companies only provide fast download speeds but slower upload. Fios matches them both!
3 years ago
sandra timmons Joppa, MD
They are always there for us When we call,the following day they respond on time and when they leave the issues are solved-They are clean workers any mess they make sure it is the way it was when they entered our home
4 years ago
Laura Grant
It arrived in perfect condition & sooner than I had expected. We tried it out on our cat last night with the streams of water & I think she got splashed in the face. Today it's on the bubbler setting & she loves it!
4 years ago
Kristen DeCamilla
There have been a few minor issues ( on demand program delays ect) but I am thrilled with the customer service both via online chat or over the phone. Additionally the speed of my internet is speedy and supports all of the devices in my home without any slowness. I love FIOS and will always use it.
4 years ago
Richard Bucksot Mountain View, CA
I have been with Verizon FIOS for about 4 years now, I am very happy with the service that they provide and the customer service!! My only problem with them is, I am on a fixed income and every month my bill gets higher and higher!! I should only be paying right around $107.10 but it has been $110.58 now!! I am locked in with them til June of 2016 and if it keeps going up I will be pulling the plug on cable and going with an antenna!!
7 years ago
Michelle W Coraopolis, PA
My husband and I recently switched to Verizon Fios Internet, and we have no complaints. We have many, many devices connected all of the time, and I've not noticed any lag. We also stream TV no since cable is just too expensive, and it's ALWAYS worked. We're so happy we've made the switch to Fios Internet.
2 years ago
Review Source
Sarah Provo, UT
I have been using version for almost 7 years now and I am still very impressed by how great my service is. On the plus side I know if I ever have any troubles Verizon has always been great and efficient when it comes to fixing my internet.
3 years ago
Mildred Carter Woodbridge, VA
I used to have DSL. I always had problems with my internet. When we switched to FiOS it was a seamless transition and I honestly haven't looked back. The service has very rarely gone down, and when it has, they've been extremely quick to fix it.
3 years ago
Matthew Carbaugh Herndon, VA
Had fios internet bundled with phone service. Internet browsing, upload and download speeds were all super fast even when 4-5 family members were using internet at the same time. Switched to AT&T bundled cell and internet provider ultimately due to price.
3 years ago
Irene Anders Folsom, CA
Internet service with Fios was very fast. We had it bundled with other services and Verizon kept raising the rates the longer we were with them. They would not respond to requests to lower fees more in line with what they were offering new clients. We love the quick internet but not the fees.
3 years ago
Review Source
Ken Curtis
Started my cell phone experience with Verizon because they had the best coverage and best reputation for customer service. As an older guy I had little experience with cell phones and they held a class to teach the very basics. The staff were pleasant and helpful in way that did not make me feel like a dummy, even though I was when it came to cell phones.
3 years ago
enelson3903 Bowie, MD
Verizon price are so high even during a pandemic the cost of service is outrageous. The average price for internet + TV and Phone service is $276.00 Most consumers think Verizon cost too much and charge for everything.
11 months ago
Review Source
Frank Rivera Lynnfield, MA
My family cut cable plug 3 years ago. We use Verizon for internet access only. Monthly payment is fair for speed option we elected.
6 months ago
Hazel Handal
Expensive, some times slow even if you get the highest option, as well when you have a contract and you renew it they don't change your router that means all you see in TV with new stuff and faster equipment old consumer won't get it. It really disappointed
2 years ago
Cynthia Hilario East Orange, NJ
Worst customer service ever. A company that does not care about their customers at all. Call multiple times and looks like they don't train their representatives on how to treat a customer. I have one of them tell me "do you need my help or not" and every time I requested to speak to a manager I have to give a whole explanation on why? . My issue never got resolved. Spoke to a manager that told me a bunch of lies, unfortunately at the moment i believed her. They even told me I was going to get a technician to help me, that never showed up. No explanation,no follow up, no escalation. I was even willing to pay, clearly they don't care about their paying customers. Waited and waited NOTHING. I have friends that i recommended to switch to Verizon but I would let know my experiences too. finally I was able to cancel my service and tried to speak to a manager that gave me that worst attitude mrs B. I would not recommend Verizon to anyone.
2 years ago
Benjamin Brown Alexandria, VA
Literally the worst utility provided I have ever encountered.
I purchased a router the day I started my services and found out my roommate already had one we could use so I returned it on the SAME DAY and then they told me I would not be charged on my first bill. Verizon Fios not only charged me $212 without my consent, they made it so difficult to refund it that it took over 6 months (and still waiting). After speaking to 15+ "support" agents and 15+ hours later, one of them will hopefully refund me. Absolutely ridiculous that this major company tries to steal money from people without them noticing. Who do you think you are promising to refund me my money 15 times without ever doing so? Honestly the company should be prosecuted for stealing from their consumers and I will be looking into this.
Verizon is not the only internet provider in my area so I am planning on canceling all of my services from this awful organization.
2 years ago
GAGANDEEP ANAND Owings Mills, MD
Setup a new order spoke to support a week ahead to make sure everything would go smoothly. Every time there was redundant questions and a varying list of issues that they said would be resolved. Eventually, they said, your "order is not flowing". This was the day after my service should have been active. Spent countless hours/chats/support calls. No one cares, no sense of urgency. Even if your job depends on your internet, no one cares how to pay your bill. No sorry, no compensation for all my troubles, no care.
Stop with all the different departments you have, pushing customers from one to the other with no accountability. Simplify your order process, your own support staff is confused out of their witts. This should be all automated, I don't know why you put the customer through so much agony. Read all my support chats, listen to my support calls, it's just crazy. Torture for your support staff and the customer.
2 years ago
J Gabes Boston, MA
My cable and internet have now gone down for the second time, which requires a tech to come out and fix. I work from home and also live in a dead zone, so when they told us 3 days before a tech come out, I was super annoyed because that means I can't do anything at my house (can't make calls, send messages, emails, nothing).
So last night I had someone break into my house at 2 am. I live on the first-floor apartment and this person crawled through my window. I couldn't CALL 911 for help!!!
When I called this morning to explain my situation, the person who answered the phone got a manager. I expected since this now brings my safety into play they would do everything they could to send someone out to fix the problem. NOPE! The manager was SO RUDE and when I got upset and told her to keep trying, she HUNG UP ON ME. Now I'm on hold for another 23 minutes so I can cancel my service with them.
STICK WITH XFINITY! Their customer service is WAY better. These people are SO rude and could care less. DO NOT SWITCH TO VERIZON!!!!
2 years ago
Shadi Mirfendereski The Bronx, NY
I am a person on limited income. I am also a Verizon Wireless customer. After receiving high bills from Optimum cable company, I decided to down grade to internet service only and switch to Verizon. When I called, the representative and I worked over the phone and online. He told me that if installed the equipment myself there would be no installation charge. I agreed. He even told me that there is a manual and the support team will walk me through it. Then he told me that I wasn't eligible to install the equipment myself, but he assured me that the installation fee of $99 will be waived. Otherwise, I would have hung up and thought more about switching companies. He said it will be taken off my bill. I opted for autopay to save an addition $10. The installation fee wasn't waived when my bill came out. So, I called, and after being on hold for over an hour, a representative named Sandy told me that she didn't know who sold me the service since he was in a foreign country and no notation was made on my account. In this day and age, no one at Verizon can find the time, date and the representative who made the sale? I received a $30 discount which I have no idea what is for. So, I called again. The recording said the company will call back. No one ever did. So, I called again. I have been on hold for 1:09 minutes. Is this how customer service is handled in an industrial country?! I have basically been swindled by a representative of Verizon, and my only recourse is to stay on hold for hours, or close my account. This is such an example of conglomerates being accountable to no one, certainly not an individual costumer.
2 years ago
Kenneth
I have been a customer with this company for 5 years. The service is great, pricing is very competitive and my internet speeds are very good. My connection is very reliable.
3 years ago
W. Adamson
This company has provided consistent dependable internet service. That is the opposite of what I received when I was with Comcast. I like everything about the company except their prices. I think they are too high.
3 years ago
James Sturgeon
I'd like to talk to a real person, instead of having to figure out what subject my question concerns. I'd rather talk to a real person about my problem. A lot quicker.
3 years ago
Tina R.Brown Orange, NJ
Whatever you do…in your wildest dreams, do not subscribe to Verizon FiOS, unless you enjoy subscribing to frustration, loss of service, aggravation and shoddy customer service. I began services on Jan.08th of 2019 and have had to call in for tech support from the very first day up until Feb.12th; and I am not certain that will be my last call. On the day of installation, I came home to the TV in the living room and my son’s bedroom losing signals and blacking out. I called and they would shoot a signal that lasted for a hot minute, on the second call I got them to come out the next day to install new HDMI cords. They came back on and lasted for about 4-5 days, and then I had sporadic loss of signals in both bedrooms. I would call and they would continuously reset the boxes, till one day I worked from home and the TV went out. So I called about the TV and they reset the box and literally 3 mins after I hung up the phone my internet went out. All of this after I had sat on the phone for about 40 minutes for the first call. I called back and got a tech that again reset the boxes, said he could see I was just on a support ticket, but he could not re-establish service to the TV. Since I needed the internet for work I just shut the TV’s off and made an appointment for a tech to come out the next day. The call was made on Feb.04th, and tech support was supposed to come out the next day between 5-7 pm. Needless to say that the technician never showed, supposed to have gotten backed up, and I receive a call from customer service to reschedule for the next day…same time. So the tech came the next day and examined the equipment and came to the conclusion that the TV’s in the bedroom needed to be put on Wi-Fi. That was done and we could watch TV in the bedrooms again. Six days later on the 12th while working from home again…the entire system went out...was told the main terminal box was dead. So out of complete service, on the 12th from 10:30 am until 5:00 pm on the 13th. After contacting customer service for a well deserved compensation for loss of services, they issued me a credit of $5.83 for 5 plus days of sporadic service. So disappointed that an organization of such stature would violate and pilfer the wallets of their customers.
3 years ago
Nishita McLean, VA
Pricey, but doesn't fail you. We had a room built in the basement in the corner of the house, and the router was on the 3rd floor. The wifi strength was great not at weak all... we had assumed would be the case.
3 years ago
CR Wyncote, PA
When Verizon services work, they work well, but when they fail good luck trying to reach someone. They are a Baby Bell still stuck in 1960 with an 8:00am to 5:00pm mentality. Try calling them for a service issue after 8:00pm and you will find their offices are closed and they refer you to their website or their app. When you go to their website, you will find no one available for chat, because they are closed any everyone has gone home.
This is a company that wants to be an ISP as a hobby, thy are not serious about Internet services.
Their Forums are a farce. To sign up you have to guess what information they are looking for, the screen looks like it was developed back when AOL was king and you had to dial in to access your mail. There is an “information” button next to the fields, but you will not obtain any information - hovering over the “i” or clicking on it yields no information. Once you do manage to ascertain what they want and you verify who you are, you are still unable to log into the forums. You receive an error that they are “unable to process your request.”
You look for options, you see a menu icon in the upper right, so you click on it. Nada. Nothing. There are no menu options. There’s a drop down in the upper right, clearly a prankster developed their webpage the only options there are “Thing One, Thing Two, Thing Three” which as you might have guessed do not provide links to anything.
Maybe the app will be better. Nope. The app is horrible! As bad as the website is, it’s lightyears ahead of the app. The only “advantage” the app has over the website is the fact you are trapped in BOT maze. The chat provides you with limited options for the algorithm to solve and fix the options you can discuss. When you do finally get through the BOT, you find no one is available to chat. Why you ask? Because it’s after business hours and they all go home.
How can a company that proclclaims to be an ISP and a “high-speed Internet company” be taken seriously when the world today is 24/7 and they are 8/5?
When my contract is up in January, I’ll be shopping for a REAL internet company, one that works in the 21st century. I strongly encourage you to consider your options carefully and signup with a company that will be there to support you when there is an issue (NOT Verizon).
3 years ago
Vicmoney
So far their service is great and whenever there is a problem, which is little they are her to help. The internet is fast and with all the devices that share Fios internet, we do not experience buffering.
4 years ago
Nancy Kreigline
I never have any problems.The service is great & very quick.I also have the security suite which is always working & I never have any virus or any other problems.
4 years ago
Mari Vazquez
They claim they are the fastest. But the wifi to my bathroom is horrible. They randomly shut off my internet one day, apologized and said it was a problem on thier end....NEVER turned it back on ON THE NIGHT OF THE WALKING DEAD FINALE!
4 years ago
R Guru Ashburn, VA
I had internet service with Verizon. I requested for internet service only but they told me that with internet and cable will be much cheaper. So agreed to take promotional offer of $80/month for one year. They told me that they will call/email before contract expires and I need to request them to be in the same plan. After 11 months, I received mail/email saying, contract is about to expire and i need to contact them. I called them. They told me that now promotion offer can't be applicable to both Internet and cable. I then requested to remove cable and they told me that my monthly bill will be now 55 (also asked me to mail their cable box). Next month i received bill of 140. I called them and they told me to pay just 55 and remaining amount would be fixed. I asked them when would the new bill reflected in my online account. They told it would be next billing cycle. I then told, i will pay next month. Next month, bill was 140+140=280. I called them to fix it. They keep saying just pay monthly bill of 55. It was big mess. Bill never got fixed and I didn't pay bill. I clearly told them that till they fix the bill, that i won't pay. After 2/3 months, I moved to new provider. I explained so many times and they never understand problem. It was so much frustration. I didn't know i could take them to consumer court.
4 years ago
Nick Malden, MA
The people working for Verizon are MORONS and the company is a piece of garbage. Apart for providing sub-par service and junky equipment while charging you an arm and a leg for it all, they cannot even perform a simple task as qualifying a new construction home in a new development for service. We purchased a new construction home in a new development. Three weeks ago I called Verizon Fios to ask them to find out of our new construction home in a new development qualifies for service. After being on the phone for an hour with some idiot guy, he says to me I am all set and yes my property does qualify for service at which point we scheduled an installation. Yesterday was the day of installation. I took the full day off (I get paid by the hour not salary) cause they said installation on a home that has never had Verizon could take between 4 to 6 hours. That's all fine and dandy. The Verizon contractor comes by on time and the poor guy was on the phone for an hour with Verizon reps and looking around the property in the heavy rain so he figure things out. Finally he tells me he cannot install Verizon Fios on my property because Verizon never installed any fiber optic cables in this new development and therefore my property should have never been qualified for service. I am done with these idiots. Bad service, bad equipment and completely incompetent customer service people. What a waste of time and money. You guys are absolutely pathetic to have customer service reps lie to customers about qualifying a property like that. And yet that Verizon Fios rep that set my appointment and lied to me about my property qualification is still employed by Verizon and he will make the same mistakes on other poor customers. Pathetic!!! You are not even worth one star!!!
6 years ago
Review Source
jose castro Newport News, VA
I am a verizon fios customer for more than a years at the beginning I had no issues it was good. However, for the past three months I been having issues with the Internet dropping signal. I am paying for a gig bite of Internet speed so it shouldn’t be dropping signal or slowing down. I contact customer service a few times and every time I call is the same they said there’s no issues with my Internet. And I have to stay with them for another year because I have a two year contract
1 year ago
Review Source
Robert Wilson Rockville, MD
I use Verizon for home internet access. The speeds are good but the customer service is not. It is often hard to get support for questions from a live person - you have to try and find the information yourself which can be very hard. I also do not like how it is very hard to get a good router other than the one they sell. I have had issues with the router dropping service now and again. Still the speed is quite good.
2 years ago
Review Source
Ezequiel Gaithersburg, MD
We changed from Comcast to Verizion FIOS and have been extremely happy. There has been no internet issues in the last year at all with them. The service is reliable and the internet has been very fast.
2 years ago
Ellen Morris Potomac, MD
Great internet service. It is fast and reliable. I do wish though that they wouldn't raise the price on me after a year, being a loyal customer, I hope they would better honor that.
2 years ago
Michael Perez Glenshaw, PA
I grew up with Comcast which was good but pricey. FiOS absolutely crushes Xfinity in terms of cost and speed. This would be 5 stars but the tech didn't have the time to add any hardwired connections because he was overbooked for the day. So now we have lovely GB internet in our basement... when all of our rooms are on the second floor.
3 years ago
Review Source
Evelyn Chidester Riverton, UT
I have been very pleased with Verizon and the service we have been given. There have been several times when I needed assistance with up-grading or adding to my plan and every time I was well taken care of. Sales people have been very helpful by offer options that are helpful to my situation.
3 years ago
Review Source
Katie Marz Orem, UT
My family has always used Verizon for our service because it has never done us wrong. The prices are good for the quality of internet we are getting. I'd rather have the best quality internet and pay just a few dollars more.
3 years ago
Jacob Johnson Provo, UT
Verizon has served me well, I often have service when other friends of mine do not. Great customer service and help is available across the country. Only downside is that it can be pricey getting service abroad.
3 years ago
Karen Nelson Alpine, UT
We had unusual problems, given the size of our home, and every problem was figured out. They worked hard until it was perfect. They were efficient and friendly and patient with our questions.
3 years ago
Mel Shipton Salt Lake City, UT
Loved the speed and excellent customer service I received in Delaware. We wish it was available here in Utah. We'd be loyal customers. The technician was knowledgeable and didn't hassle us.
4 years ago
Review Source
Leah Bowen The Bronx, NY
Very spotty in these hills but! Very nice for Internet on the go
2 months ago
Review Source
michelle benedix Dallas, TX
Best internet service always works never have problems and super fast.
3 months ago
anupam sumessur Lorton, VA
Best service ever. Never slows down. I use it on so many devices at the same time. Highly recommend.
11 months ago
A Morristown, NJ
The worst customer service never held so long in my life, horrific
1 month ago
Alice
We have no problems. When we have had minor problems, service has been quick and the technicians are very knowledgeable.
2 years ago
Marlene Carr
No problems with my internet /cable provider. I wish they would show more new movies on cable and stop replaying movies repeatedly.
2 years ago
Judy and John Greensboro, NC
Price change they do let you know when a change is coming. Some time they have you wait a month before the discount price can be apply.
2 years ago
Kathleen Gebler Garwood, NJ
Switched to Verizon. 3+ hours to hook up. No TV or internet within 12 hours. Took 2 days to come and fix. After fixed worked for 28 hours then I spent 1 1/2 hours on phone trying to reach customer service, without ever speaking to a person. Finally reached them to disconnect. Worst TV , internet and customer service I have ever experienced. Would never use them again.
2 years ago
