Verizon Fios Internet

My husband and I recently switched to Verizon Fios Internet, and we have no complaints. We have many, many devices connected all of the time, and I've not noticed any lag. We also stream TV no since cable is just too expensive, and it's ALWAYS worked. We're so happy we've made the switch to Fios Internet.

I used to have DSL. I always had problems with my internet. When we switched to FiOS it was a seamless transition and I honestly haven't looked back. The service has very rarely gone down, and when it has, they've been extremely quick to fix it.

Had fios internet bundled with phone service. Internet browsing, upload and download speeds were all super fast even when 4-5 family members were using internet at the same time. Switched to AT&T bundled cell and internet provider ultimately due to price.

Internet service with Fios was very fast. We had it bundled with other services and Verizon kept raising the rates the longer we were with them. They would not respond to requests to lower fees more in line with what they were offering new clients. We love the quick internet but not the fees.

I am so frustrated with the lack of customer service with Verizon. It has been over a month that I have had connection issues with high speed internet. Each time that I call I am on the phone for over an hour and nothing gets resolved. The staff is not properly trained, they are rude, unprofessional and I had three yelling at me and hung up on me after I requested to talk to the supervisor. They hung up as soon as you ask for a supervisor. This is unreal and not acceptable. Kara is useless too. MD D Q0XFY9G

Horrendous service. Fios was once regarded as having fantastic service, but Fios has beaten Comcast as worst service in my book. I’m having a WiFi issue that will likely be easily repaired, but they have cancelled three times through text messages. The first time they cancelled through a text, I rescheduled using the same message to choose from three available time slots. I chose one based on their timing. The second visit was a no call, no show. I had to call and scheduled a second visit using a time they had available, So I chose a Monday between 12-2. Here we are at our third visit and they cancelled 11 minutes before they were scheduled to arrive, again through a text message… I called and went through the automated service to eventually get to a human. The person picked up the call, breathed into the phone and hung up. I couldn’t believe it. I can only assume they knew I was calling about the cancellation and just didn’t want to deal with me. I don’t understand it. We pay almost $200 monthly for the service, we also use Verizon wireless, not to mention we’ve been with them for about 13 years and this is the type of service you receive in this day and age, it’s ridiculous. UPDATE: Spoke to customer service, they were apologetic and rescheduled the appointment. Fast forward two days to the date of the new appointment and They just cancelled the appointment for a fourth time 30 minutes into the time window they were scheduled to arrive. I’m astonished… they are officially the worst company I’ve ever dealt with. I left Comcast because their customer service was awful and now I’m leaving fios for the same reason. Once a company gets so big, they really don’t care about their customer complaints because there’s always someone else to fill your spot if you leave. This is the exact reason why there needs to be multiple companies in any specific field. This explains why people are cutting the cord at such a high rate.

TL;DR if you are considering using Verizon for anything, don't do it! Their customer service is easily the absolute worst I have ever encountered. You will regret it! Last month, a door-to-door salesman came by to say that Verizon had put up 5G towers in the area and that we could try their home 5G wifi free for 30 days. He said the price was $50 guaranteed for 3 years and included internet and the Disney/Hulu/ESPN+ bundle. I decided to try it out because why not! I got the router in the mail and spent hours on the phone trying to get it set up but turns out he didn't set it up properly. I had to go into the store (with my newborn) where I spent another couple of hours and they couldn't fix the original router so they have me another one and said they couldn't take the original one, but they would send me a packing slip to send it back. They also informed me that they wouldn't be honoring what the salesman said, even though I had him on video, and that the $50 was just for the internet and it was only guaranteed for 2 years. For some crazy reason, I still wanted to give it a shot. The internet was fine, but the packing slip never came for the original router and my customer service experience had been so bad at that point that I decided to cancel my service. I went in to the corporate store and they said I had to go to the store I got the router from. I drove across town (again with my newborn) where they told me they couldn't take it either. I called customer service and finally got someone to cancel it and was told they would send a box and label for the two routers and I wouldn't be billed. Hallelujah! I was finally going to be done with this. Wrong. I got a bill for $50 after I was told I wouldn't be charged. When I called to ask about it I spent an hour getting transferred to (not exaggerating) 8 different people in completely different departments that had nothing to do with the question I was asking. Finally I got sent to a person who said don't worry about it and just send back the equipment. A couple days later, a tiny box comes in that I am supposed to use to send back two big routers. Great. At this point, I'm beyond ready to be done with this company, so I pay to ship it back through UPS. Over the weekend I got another bill, so I called today and spent another hour on the phone getting transferred again to 6 people before finally getting to the person I needed who told me just to ignore the bill. From the salesman who didn't know what he was doing to them not honoring his statements to the hours and hours I spent on the phone and in-store just to return the routers, this has been literally the worst customer service experience of my life. Even if Verizon is cheaper, do not do it! It will not be worth it and the day you actually need to contact customer service you will regret your decision. Please save yourself the trouble!

Because I need internet service I am being forced to buy it from Verizon just because my apartment complex has only Verizon - Fios. Now I hate my apartment. I have no other option for the internet but Verizon only. I cannot stand Verizon for any service they offer. Their agents offer totally different prices for the same service or product. However, I have to purchase Verizon for 1 year because I have no other internet options I have always used Xfinity internet and other Broadband types They are easy and good quality for better price. I have never paid more than $40.00 just for the internet.

Good internet provider customer service is always willing to work with you in any way they can to help anytime you need to prepare or an item for internet they're right on it

Verizon Fios (and everything else Verizon) stinks. I wanted to do away with spending hundreds every month for Fios TV/internet where, they're constantly removing and dropping channels so, I called and told them no more TV but, I'll keep my internet services. They made a big deal out of everything and "unbundled" the 2 services, then I had to call back and cancel TV services. I was asked if I wanted to upgrade the speed on my internet service and decided to do it. They didn't tell me all the wiring and hardware would have to be changed in my residence so, ultimately, I lost 5 days pay because, I couldn't work without internet service and it took that long for them to get a tech to my house. The tech came to my house and re-ran wires, changed out boxes and jacks etc.....Now the internet service is constantly dropping the signal. They also added a different TV package which I didn't ask for to my account. So, I'm out a weeks pay, I had to call again and wait for them to remove the new TV plan I never asked for and the internet service sucks. Since that time, I dropped my Verizon cell service and pay $50.00 less a month for unlimited everything with another carrier. If I can't resolve the dropped internet connections, I'll have Verizon disconnect that and I'll go elsewhere. I was a customer with Verizon for well over 20 years. Good riddance Verizon!

Had them while I lived in TX. By far the best deal I ever had, especially since they didn't throttle your upload speeds. Gives fast download and upload.

Expensive, some times slow even if you get the highest option, as well when you have a contract and you renew it they don't change your router that means all you see in TV with new stuff and faster equipment old consumer won't get it. It really disappointed

Worst customer service ever. A company that does not care about their customers at all. Call multiple times and looks like they don't train their representatives on how to treat a customer. I have one of them tell me "do you need my help or not" and every time I requested to speak to a manager I have to give a whole explanation on why? . My issue never got resolved. Spoke to a manager that told me a bunch of lies, unfortunately at the moment i believed her. They even told me I was going to get a technician to help me, that never showed up. No explanation,no follow up, no escalation. I was even willing to pay, clearly they don't care about their paying customers. Waited and waited NOTHING. I have friends that i recommended to switch to Verizon but I would let know my experiences too. finally I was able to cancel my service and tried to speak to a manager that gave me that worst attitude mrs B. I would not recommend Verizon to anyone.

Literally the worst utility provided I have ever encountered. I purchased a router the day I started my services and found out my roommate already had one we could use so I returned it on the SAME DAY and then they told me I would not be charged on my first bill. Verizon Fios not only charged me $212 without my consent, they made it so difficult to refund it that it took over 6 months (and still waiting). After speaking to 15+ "support" agents and 15+ hours later, one of them will hopefully refund me. Absolutely ridiculous that this major company tries to steal money from people without them noticing. Who do you think you are promising to refund me my money 15 times without ever doing so? Honestly the company should be prosecuted for stealing from their consumers and I will be looking into this. Verizon is not the only internet provider in my area so I am planning on canceling all of my services from this awful organization.

Setup a new order spoke to support a week ahead to make sure everything would go smoothly. Every time there was redundant questions and a varying list of issues that they said would be resolved. Eventually, they said, your "order is not flowing". This was the day after my service should have been active. Spent countless hours/chats/support calls. No one cares, no sense of urgency. Even if your job depends on your internet, no one cares how to pay your bill. No sorry, no compensation for all my troubles, no care. Stop with all the different departments you have, pushing customers from one to the other with no accountability. Simplify your order process, your own support staff is confused out of their witts. This should be all automated, I don't know why you put the customer through so much agony. Read all my support chats, listen to my support calls, it's just crazy. Torture for your support staff and the customer.

My cable and internet have now gone down for the second time, which requires a tech to come out and fix. I work from home and also live in a dead zone, so when they told us 3 days before a tech come out, I was super annoyed because that means I can't do anything at my house (can't make calls, send messages, emails, nothing). So last night I had someone break into my house at 2 am. I live on the first-floor apartment and this person crawled through my window. I couldn't CALL 911 for help!!! When I called this morning to explain my situation, the person who answered the phone got a manager. I expected since this now brings my safety into play they would do everything they could to send someone out to fix the problem. NOPE! The manager was SO RUDE and when I got upset and told her to keep trying, she HUNG UP ON ME. Now I'm on hold for another 23 minutes so I can cancel my service with them. STICK WITH XFINITY! Their customer service is WAY better. These people are SO rude and could care less. DO NOT SWITCH TO VERIZON!!!!

I am a person on limited income. I am also a Verizon Wireless customer. After receiving high bills from Optimum cable company, I decided to down grade to internet service only and switch to Verizon. When I called, the representative and I worked over the phone and online. He told me that if installed the equipment myself there would be no installation charge. I agreed. He even told me that there is a manual and the support team will walk me through it. Then he told me that I wasn't eligible to install the equipment myself, but he assured me that the installation fee of $99 will be waived. Otherwise, I would have hung up and thought more about switching companies. He said it will be taken off my bill. I opted for autopay to save an addition $10. The installation fee wasn't waived when my bill came out. So, I called, and after being on hold for over an hour, a representative named Sandy told me that she didn't know who sold me the service since he was in a foreign country and no notation was made on my account. In this day and age, no one at Verizon can find the time, date and the representative who made the sale? I received a $30 discount which I have no idea what is for. So, I called again. The recording said the company will call back. No one ever did. So, I called again. I have been on hold for 1:09 minutes. Is this how customer service is handled in an industrial country?! I have basically been swindled by a representative of Verizon, and my only recourse is to stay on hold for hours, or close my account. This is such an example of conglomerates being accountable to no one, certainly not an individual costumer.

I have been a customer with this company for 5 years. The service is great, pricing is very competitive and my internet speeds are very good. My connection is very reliable.

This company has provided consistent dependable internet service. That is the opposite of what I received when I was with Comcast. I like everything about the company except their prices. I think they are too high.

I'd like to talk to a real person, instead of having to figure out what subject my question concerns. I'd rather talk to a real person about my problem. A lot quicker.

Whatever you do…in your wildest dreams, do not subscribe to Verizon FiOS, unless you enjoy subscribing to frustration, loss of service, aggravation and shoddy customer service. I began services on Jan.08th of 2019 and have had to call in for tech support from the very first day up until Feb.12th; and I am not certain that will be my last call. On the day of installation, I came home to the TV in the living room and my son’s bedroom losing signals and blacking out. I called and they would shoot a signal that lasted for a hot minute, on the second call I got them to come out the next day to install new HDMI cords. They came back on and lasted for about 4-5 days, and then I had sporadic loss of signals in both bedrooms. I would call and they would continuously reset the boxes, till one day I worked from home and the TV went out. So I called about the TV and they reset the box and literally 3 mins after I hung up the phone my internet went out. All of this after I had sat on the phone for about 40 minutes for the first call. I called back and got a tech that again reset the boxes, said he could see I was just on a support ticket, but he could not re-establish service to the TV. Since I needed the internet for work I just shut the TV’s off and made an appointment for a tech to come out the next day. The call was made on Feb.04th, and tech support was supposed to come out the next day between 5-7 pm. Needless to say that the technician never showed, supposed to have gotten backed up, and I receive a call from customer service to reschedule for the next day…same time. So the tech came the next day and examined the equipment and came to the conclusion that the TV’s in the bedroom needed to be put on Wi-Fi. That was done and we could watch TV in the bedrooms again. Six days later on the 12th while working from home again…the entire system went out...was told the main terminal box was dead. So out of complete service, on the 12th from 10:30 am until 5:00 pm on the 13th. After contacting customer service for a well deserved compensation for loss of services, they issued me a credit of $5.83 for 5 plus days of sporadic service. So disappointed that an organization of such stature would violate and pilfer the wallets of their customers.

Pricey, but doesn't fail you. We had a room built in the basement in the corner of the house, and the router was on the 3rd floor. The wifi strength was great not at weak all... we had assumed would be the case.

When Verizon services work, they work well, but when they fail good luck trying to reach someone. They are a Baby Bell still stuck in 1960 with an 8:00am to 5:00pm mentality. Try calling them for a service issue after 8:00pm and you will find their offices are closed and they refer you to their website or their app. When you go to their website, you will find no one available for chat, because they are closed any everyone has gone home. This is a company that wants to be an ISP as a hobby, thy are not serious about Internet services. Their Forums are a farce. To sign up you have to guess what information they are looking for, the screen looks like it was developed back when AOL was king and you had to dial in to access your mail. There is an “information” button next to the fields, but you will not obtain any information - hovering over the “i” or clicking on it yields no information. Once you do manage to ascertain what they want and you verify who you are, you are still unable to log into the forums. You receive an error that they are “unable to process your request.” You look for options, you see a menu icon in the upper right, so you click on it. Nada. Nothing. There are no menu options. There’s a drop down in the upper right, clearly a prankster developed their webpage the only options there are “Thing One, Thing Two, Thing Three” which as you might have guessed do not provide links to anything. Maybe the app will be better. Nope. The app is horrible! As bad as the website is, it’s lightyears ahead of the app. The only “advantage” the app has over the website is the fact you are trapped in BOT maze. The chat provides you with limited options for the algorithm to solve and fix the options you can discuss. When you do finally get through the BOT, you find no one is available to chat. Why you ask? Because it’s after business hours and they all go home. How can a company that proclclaims to be an ISP and a “high-speed Internet company” be taken seriously when the world today is 24/7 and they are 8/5? When my contract is up in January, I’ll be shopping for a REAL internet company, one that works in the 21st century. I strongly encourage you to consider your options carefully and signup with a company that will be there to support you when there is an issue (NOT Verizon).

So far their service is great and whenever there is a problem, which is little they are her to help. The internet is fast and with all the devices that share Fios internet, we do not experience buffering.

I never have any problems.The service is great & very quick.I also have the security suite which is always working & I never have any virus or any other problems.