1.4
3.8
Overall Score
LAST UPDATED: April 17th, 2024
Telephone and Data Systems was founded in 1969. It is now commonly known as TDS.
TDS provides internet services in Washington, Oregon, Idaho, California, Arizona, Colorado, Oklahoma, Minnesota, Wisconsin, Michigan, Illinois, Indiana, Ohio, Pennsylvania, New York, Vermont, Main, New Hampshire, Virginia, Kentucky, Tennessee, Mississippi, Alabama, Georgia, South Carolina, and Florida.
It offers speeds up to 1000 Mbps (1 Gbps) and provides TV and phone service as well.
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The Good
- Many Speeds Available
- Service Add-Ons
- Bundling Options
Many Speeds Available
TDS offers 12 internet plans:
- Lite Internet (1 Mbps download/512 Kbps upload)
- Express Internet (5 Mbps download/512 Kbps upload)
- Turbo Internet (15 Mbps download/768 Kbps-2 Mbps upload)
- Mach Internet (25 Mbps download/1.5-5 Mbps upload)
- Warp Internet (50 Mbps download/1.5-10 Mbps upload)
- WarpX Internet (100 Mbps download/7-15 Mbps upload)
- Extreme25 Fiber Internet (25 Mbps download and upload)
- Extreme50 Fiber Internet (50 Mbps download and upload)
- Extreme100 Fiber Internet (100 Mbps download and upload)
- Extreme300 Fiber Internt (300 Mbps download and upload)
- Extreme600 Fiber Internet (500 Mbps download/400 Mbps upload)
- 1 Gig Fiber Internet (1 Gbps or 1000 Mbps download/400 Mbps upload)
The availability of these speeds varies by location. However, with such a wide range of offerings customers can find internet service that matches their speed and budget needs.
Another nice feature of the Extreme Fiber Internet plans is the high upload speeds that are also available.
Download speeds affect streaming, while upload speeds affect attaching documents to emails or sending other information over the internet from your computer.
The high upload speeds are especially nice for people who send a lot of information over the internet.
Service Add-Ons
For additional fees, customers can add the following services to their internet plan:
- Backup Online
- Remote PC Support
- Home Internet Security
- Hacker Alert
- Identity Theft Protection (separate packages available for adults and children)
- Premium Wi-Fi Service
- Plus Packs
The availability of these add-ons vary, as do the terms for each.
For example, the TDS Identity Theft Protection and Remote PC Support services have a $50 early termination fee and a 12-month contract.
The Premium Wi-Fi service has a modem handling fee and monthly rental fee. For 5 Mbps internet and slower there is an installation fee of $29.95.
Plus Packs include Premium Wi-Fi Service. They are customized to each customer’s needs.
Bundling Options
TDS customers can bundle TV and phone services with their internet services. The packages and rates available are disclosed after inputting a zip code on TDS’s website.
The Bad
- Pricing Information
Pricing Information
TDS internet pricing can only be found after a customer provides a zip code. While this aspect is likely due to some level of variation.
Fees that are disclosed without needing to enter a zip code are as follows:
- Installation: $49.95
- Service charge for switching plans: $15 (only applies if internet speed stays the same and the customer does not add services)
The Bottom Line
TDS is a worthwhile internet service provider to consider because of its variety of speed and plan options. Customers should be able to find quality internet service at their price point. Unfortunately, price information is only disclosed after entering a zip code. Interested customers should visit TDS’s website to learn more specifics about TDS.
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Hanna Bell
I had my services installed about a month ago and i gotta say that i love it! I have had zero issues with the services. I live in Arvada, CO and had a pleasant experience. I had an excellent technician named Andrew. He was very patient and easy to work with.
3 days ago
Michael Hartman
Worst company ever. I've been a TDS customer for over 10 yrs. At first we loved them and had no issues with their services. A few years later every time we had an issue with cable going out we had to call to get an adjustment to our cable bill. Last week our entire package--cable, phone service and internet was up and down during the week due to technicians working on the lines in our area. When I called TDS on 4/9/24 I was told by some customer service representative, probably located in Jamaica that they were not showing any outages--//though the TDS service trucks were going up and down our street all day long. I finally stopped a technician working on a line and asked him what was going on and he told me to call TDS and report the outage. I told him that I already did but they were not showing any outages. This happened again the remainder of the week from 4/9/24-4/12/24. When I finally called TDS on 4/16/24, thinking that the upgrades were done in my area, I was still told that no outages were being reported and the representative only offered my a $10.00 deduction on my bill for next month, even though my services were down at least 30 hrs the previous week. Also, each time I call TDS I'm talking with customer services reps in Jamaica or some other foreign country and cannot understand them due to other reps chatting with customers on the phone. I have had enough of TDS and am looking at other cable providers for better service.
3 days ago
Julie Ann Holmes
We went to cancel our service because the bills just got larger and larger. It was extremely difficult after keeping me on the line for a lengthy amount of time. The representative said the billing cycle started yesterday and they have to charge us the whole month and they will not refund any money. We will never use TDS ever again. Avoid this company at all costs.
3 weeks ago
Craig H Madison, WI
TDS was an awesome internet provider for me when I lived in Monticello MN for many years we never had an issue. Wish I could get them again but I live in montrose MN now so I am not able to utilize their service anymore.
3 months ago
GS Brooks Portland, OR
TDS has the most confused people working in customer service. Sent me to wrong department twice. After 58 minutes on the phone they turned 2 of my 3 sets back on. No explanation why they deactivated the other 2. Called on Sunday (Superbowl). My main set said not authorized. Gal on the phone said called back Monday, no one here to help you,? What? Was transfered 3 times. Finally a Supervisor turned it back on. These people don't have a clue about customer service.
2 months ago
Review Source
Christine Sanford Portland, OR
If zero was an option it would be a negative worst customer service ever!!!!
Most incompetent humans I have dealt with. They are rude and so ignorant when comes to their own services and billing.
Charged 2 disconnect fees after giving their word would not be charged and just pay in the 2 days I was requesting. Not only was service shut off but took now over 2 and half hours to not only reconnect but get the now 2 reconnect charges created. Resulting in not being able to pay online so forced to pay over phone then last representative choose to hang up on me without taking care of my concern or even a care of the entire issue or my time.
WORST company ever find some better humans to care for your customers and better reviews may follow!!
3 months ago
Scott O'Bryan
I would give this company zero stars if I could. TDS is a terrible company that understands that their customers have no choice in internet service. I've been dealing with this company for a long time and the incident below is far from isolated.
Last week on Friday, I noticed my internet started to flake out. I called TDS about the issue. They told me that they saw my system was online and said it was likely due to my router. They blame my router every time, and it's never actually the issue, so I pushed back and asked them to send my modem a restart signal, having to explain that it cost them nothing to help me diagnose my problem rather than discounting me. They sent the signal and, when the modem failed to come back online, they acknowledged that there was a problem with either their equipment or the line and said they needed to send out a technician.
Because TDS Technical services keeps banker hours (and not utility hours like most internet providers) they couldn't send someone out on the weekend nor could they send someone out on Monday because of MLK day. This meant I had to wait four days until they could come and even check out my issue.
Knowing that the modem was one possible thing that could be the problem, I asked if there was a way I could just get a new modem and try it out. They told me that because I was switching from a modem that they provide to a customer modem, I had to wait until sales was in the office for them to switch me over. I escalated to two supervisors before finally convincing them to let me go spend good money on a new modem in order to diagnose my own problem. I did this, and was at least able to connect although by internet speeds were very slow.
It was only after I installed my own modem, and they now had an incentive to blame it on my equipment, that they bothered to actually measure the signal strength. It showed that the signal strength was extremely low. I work from home and I had to give up and cancel several important meetings. When the technician finally arrived, he mentioned that some other customers were also out, and said that the outage had to be fixed. When I asked him how long it would take, he shrugged and said "probably sometime this week, but we're short staffed so I really can't say when it will actually get fixed.
Bottom line is, I've been without internet for four days, I'll likely be without internet for three or four more. I've spent hours on the phone with TDS and in order to try to expedite things, I spent an extra $90 for a modem. There is no ETA, there is no offer of a partial refund for being without internet for a quarter of a month, and I can't do my work.
In the past, I threatened to take TDS to court and they refused to talk to me or even diagnose an issue that, last year, had me out of commission off and on for about three months. In the end, they knew that they were the only internet service in the area so they really don't care.
When the system works, it works fine, but I would say I may have about only 80% reliability year over year, which is a terrible statistic. Their network is very old and they refuse to upgrade it because they know they are the only service available in the area.
Avoid them if you can. If you can't, I'm very sorry for you.
3 months ago
Ryan San Francisco, CA
Terrible service. Connection is incredibly consistent. We have a “technician” out almost every week because they can’t seem to do even half of their job. Their box in our backyard hasn’t been closed for months now. “Technician” came out and leaned the cover on the fixed side of the box and called it good. When calling about constant outages and modems being replaced, we just get a sales pitch for more expensive plans as if the inconsistency is on purpose to lead people into thinking more money will make it better. Can’t want for the competition to finish their work so we can switch.
3 months ago Edited January 30, 2024
Daren W Nashville, TN
TDS needs better customer service, doesn't value its customers, and you'll likely have a bad experience with the company. TDS is unreliable and doesn't value its customers (but is more concerned about collecting their money).
We reached out to TDS in August, and they missed multiple appointments (no call no show). We even missed a day of paid work because of TDS. Then TDS just showed up in October for installation (no appointment). By the way, this was after multiple calls of long hold times and hung-ups without a callback. The worst mistake we ever made with TDS was to move forward with the installation, thinking we'd at least trial the service. The customer service was so horrible that we didn't even use the internet. We eventually canceled their service 7 days after their free cancellation window. Of course, they won't remind you of that... Plus, TDS records conveniently only show documented events that benefit TDS, not actual events or the customer's experience. Regardless, we got a ridiculous bill from TDS which they refused to waive. TDS even wanted to increase the bill for equipment (that was already returned using their prepaid shipping). We were 7 days late canceling the account per their 30-Day Money-Back Guarantee yet TDS was 30+ days late to deliver.
We are committed that TDS will not have any business from us in the future. Plus, anyone in our circle of influence will be advised against TDS.
3 months ago
Mark Jones Salt Lake City, UT
Product is fine, but when it's time for the introductory pricing to end be aware of what it's going to. My rate nearly tripled going from a very reasonable $45/mo (internet only) to around $130/mo. Since my autopay was set up I didn't realize how much the bill had been rising for 3 months leaving a significant and unexpected bill. The billing office was a bit manipulative with their tactics of trying to keep me as a customer. They gave zero grace for an account with zero late payments for the 3 year duration. I instantly dropped their service. Again, the service seemed to be just fine but it seems that they want to recover their "discounted" introductory price by gouging customers for the next few months of very high rates. Being manipulated makes me forget about your quality of product and I refuse to do business with this type of an organization. Be up front with your pricing and you will notice that your customers may show more loyalty to you.
3 months ago
Christopher Howard Redmond, OR
Worst customer service in the industry. Have been hung up on with almost EVERY call. I don't get anywhere near the speeds I pay for (pay for 1 gig, or 1,000 maps and get around 300 mbps). The website doesn't even recognize me as a customer, and won't let me fix it or create a new account. Called to have them fix it so I can pay my bill online and got hung up on. The only thing they have going for them is their reliability for streaming during peak hours, but even that isn't the greatest. I've had 6 different internet services across 7 different states (military, moved a lot) and TDS is by far the worst service experience I've ever had.
3 months ago
Mark Trzcinski Brooklyn, NY
Jessica is so knowledgeable and friendly and willing to help! She made us happy to have TDS as our internet provider! It is so good to know that if we need help, she will be there!
5 months ago
Natasha Lopez Mesquite, NV
Let me start off by saying I work in customer service and try to be very accommodating.
I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them.
After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation.
I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet.
However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service at this point.
6 months ago
Jennifer Love Wausau, WI
Worst company ever!!!! They will bill you when you don't have service. They lie and after 4 promises from management agreeing I don't owe anything. I ended up in collections. They are a joke. Don't sign up for them
1 month ago
Stefanie Davey Orangeburg, SC
Horrible. 8 phone calls to fix service and never resolved. Would not help me pay a bill for my mother without a $4.99 service fee after explaining her account will be closed for them to get paid. When disabled mother called for help they wanted to charge her $10 to fix ended up just cancelled.
2 months ago
will burt MA
I live in a rural area and this was our only service available basically. It started out ok and had a reduce bill for 2 years. The service seems like it got worse and worse. This year by bill doubled due to the 2 year service. internet seems slower than ever. Would not recommend get a satellite internet service its better bang for your buck. I also canceled my internet and they won't prorate the last bill. Pretty Crappy company.
3 months ago
Sandy Garmire
Horrible! First they ripped up sidewalks, lawns, sprinklers and cut lines to install. Then finally after service was in did not give the price they had quoted. Then jack d up the price. Finally when I cancelled by phone they told me my equipment did not need to be returned. Then charged $159 because I didn't return it. After going over customer service with a nasty "could care less" attitude to a supervisor, she agreed and sent me a box and labels to return equipment. I took it to UPS and the postal guys said if that is TDS get a receipt. Other people in the line agreed and said negative things about TDS. The next week TDS tried to pull the money from my account without authorization. However the card they tried to use had expired and I had paid the outstanding amount other than the $159 equipment charge which I was told would be refunded when they got the equipment.
I responded again with receipt and pictures of the returned equipment and told them it was on its way. Now one week later they mail me a second box and label. Good luck in trying to talk. The recording cuts you off during the choices. I'm Still not done. I'm still waiting for them to take off the charge for the equipment. Not worth the hassle!
4 months ago
kelly smith
TDS is the WORST internet service. Awful customer service. They just randomly transfer you to different departments and fight about whose department is responsible while in the end, nothing gets fixed. I've called before and they say hello and then all of a sudden you're speaking to someone new because you were transferred. Poor speeds. I'm kicked off the Internet at work multiple times a day. All of those options aren't really available. They are a massive double trifecta of what a poor and failing business is. I asked for an upgrade and they ended up turning my service off. It's been 5 days and still not resolved and missing work in the mean time. If anyone files a suit I want to be part of that. Go with any other service you can. Save yourself wasted money, lost wages, and chest pain. I would give 0 stars if that was an option
4 months ago
Clayton Johnston
The Hispanic gentlemen that did the ground install were the fastest most incredible workers I've ever seen. The installer that did the Wi-Fi set up was great! Thats where the good stops. When trying to pay online the account setup would not work, the pay by phone would not work. The account number I was sent with my bill was perpetually rejected. I toyed everything I could think of finally I called. The customer service agents I spoke with on the phone were condescending and entitled and spoke to me like I should just go away. Literally I have one of them my account number that was sent to me and the csa told me that's not and account number, later admitting it is and then babbled out some bull crap to conceal her incompetence. The other csa, after getting my phone number, which she said wasn't in their system, and account number, which she said wasn't an account number, and giving her every other bit of information on the bill, she discovers it's a business account and get indignant with me. The number I called was the only one on my bill, I had no one else to call, how was I to know? I was treated like a sub human. I've never been treated more rudely in my life. When I complained, and I did vehemently, F bombs left and right as I felt very appropriate. Now, here's where TDS shows their true malice. As of 7am this morning, my Internet speed dropped from over 50+ to 1.3 mbps. Basically shutting off all service in retribution.
This is the most aggressively anti-customer company I have ever had the displeasure of incurring. Comcast was 1000x better.
4 months ago
Johnny Figgins San Jose, CA
They came to check my internet and while they were here the speed was pretty close to 300 on all my devices and on their equipment. I have never had speeds that high before, and I even told the technician that.
I waited 24hrs and did a speed test and as I figured the speed would be low again, although I pay for a speed of 300, 5 days later on my phone I had a download speed of 40.2 and upload of 9.4 or lower. I checked the speed on my computer and it finally got up to 125 download and 8 upload. This seem fishy but I can't prove anything so I will leave it at that. Hopefully a new company will come into town so I can switch over.
4 months ago
Abigail Terry Hyden, KY
Flat out lied to me and never showed up to put in my internet. Customer service was rude to me. Canceled my appointment because the maintenance guy who was suppose to get me set up could not find my house and never tried to contact me. I was forced to reschedule my appointment was 1-3 and a customer service person called at 11:30 and canceled because of him trying to find the house when it wasn’t even his time yet. I spent my whole morning waiting on them and nothing. I’ve never been treated this badly before to the point it’s where they made me feel like I didn’t matter. My Friday is ruined and this whole day is a mess. I rarely get time off and I have never had to deal with such unprofessional people before. They are lazy and inconsiderate.
5 months ago Edited November 20, 2023
Phil Williams Summerville, GA
TDS is the worst company that I have ever dealt with. Unfortunately, TDS is the only internet company offered in my rural area. The internet speed. that they provide buffers frequently, and they provide no timeline for any type of upgrade. The customer service is even worse than the internet speed, as it's impossible to cancel your service. I have called on several occasions to discontinue service, but I'm placed on hold for hours at a time. They indicates that someone will call you back, but I've never received that guaranteed call. It should be as easy to cancel service as it is have it provided. My advice for those of you not satisfied with TDS, switch to Starlink.Starlink is more expensive, but well worth the speed.
5 months ago
Justin Halford Windsor, CO
This company doesn't even deserve 1 star, they should be in the negative. Not really sure how they are still in business with such horrible customer service
1 month ago
Jennifer Thorson Denver, CO
Not worth it “saving” money with TDS. Customer service is outsourced and I’ve had nothing but connection issues from day 1. The installation alone was a headache. I had to spend 100+ of my own money due to damage that occurred to my yard. Just pass trust me!
3 months ago
Luke Green Bay, WI
Terrible service and communication. I wanted to have installed, set up time and waited all afternoon but nobody showed. When I call told me they are not set up for service. 1 month later after I CANCELLED the install, there was guy marking my yard. I told him I cancelled and he said he would put the order in. 2 days later they came to bury the cable, tore my yard all up and just left. I came home in the middle and thankfully stopped them. What a terrible experience.
4 months ago
Steve Criner
I’m building a new house and wanted to transfer my service. I was told to put it on hold and only pay for three days of the next month then I find out they charge me for the full amount.
Absolutely horrible customer service. I follow their directions, and was assured I would not be overcharged and yet I was overcharged.
I strongly recommend choosing any other Internet carrier besides TDS
4 months ago
Kristina Winkler
Complete garbage. Service always slows down at random times. We switched from a way lower costing provider, thinking this one would be better but we should have just stuck with the other one. 29.99. but it's definitely not that. Complete garbage. Calling them is a pain as well, but I know all internet providers are like that. I've been trying to sign up online for auto pay and it just says it doesn't work. That's something I need to personally follow up on and haven't yet, so whatever, but it's just all so glitchy.
4 months ago
Review Source
Micah Young
Do not even think about this company! They are the biggest joke around! Absolutely no customer service. When you make a payment on due date, you wake up with a message that “oops, looks like you forgot something” text when the payment hasn’t even processed but can you get someone to fix your service when it’s out NOT A CHANCE! 3 months I have been trying to get our service corrected and here we sit. I would strongly advise to go somewhere else for service!
5 months ago
Linda Steber Green Bay, WI
We have a business line with TDS and the past several days have been greatly frustrating. We called over a week ago due to the inability to forward our business phone calls. That issue is still not fixed.
After several days of being unable to forward our business calls, we're now unable to receive any calls to our business phone!! I reported this new issue over 24 hours ago.
I explained that a large portion of our revenue is through incoming calls. Most of our customer base is people who prefer to use the phone and call our business rather than go online.
We were told there was no estimation as to how long it would take to fix the issue.
We were instructed to call TDS to get status updates on the issue's resolution.
When I called today to get an update I was told they were working on the call forwarding issue and had updates on that only. But they had NO update at all on what's being done to fix the fact we can not receive any calls!!!!
This is quite unbelievable to me. What good is call forwarding when we can not receive a call??? I asked to speak to a supervisor and no one is available on the supervisory team to speak to me.
Essentially our business is shut down with no ability for customers to reach out by phone. We are beyond frustrated. We're feeling ignored and that they don't care about the revenue we are most definitely losing right now.
6 months ago
Kathleen James Ruidoso, NM
Horrible service all the way around. I have to connect every time I turn on TV, and once connected, it spends my time loading video, when paying bill with automated service, apparently didn't give total amount on my bill which in turn gives a late fee. Watch your bills everyone, they will rip you off. Trying to get through to a human is almost impossible if you work for a living. Twice I was hung up on before they took the call. Third time I got through, Weston said he would remove late fee but didnt. Owners of TDS apparently don't use TDS or they would fix the issues with the service itself nor have they done test calls to their customer service centers. Maybe we all should follow suit and avoid the aggravation.
6 months ago
Shaun Jones Fayetteville, AR
A new internet offering came to my town with faster speeds than TDS and better prices. I called TDS ( my provider for 8 years) to see if they would be prepared to make a competitive offer. Not only was i on wait for a long time but the customer service rep said that would not be possible. So I made the switch to the new service. I returned my equipment mid billing period. 3 bad things happened 1) on cancellation your online account is cancelled so you cannot see your last details nor clear up things like credit card numbers 2) I was sent a delinquency notice saying I had not paid for 35 days when in fact i had paid them just 11 days earlier 3) they do not pro rate the bill. PS: they said they would like me back as a customer but suggested I wait 3 months as then they could treat me as 'new' and offer me a deal. Too late the new service is great and hold time with customer service is just a few minutes i
10 months ago
Clay Douglass Smyrna, TN
TDS is geared towards new customers. Unfortunately once you become a customer the treatment you receive is less than stellar. They also push bundling and charge outrageously if you attempt to reduce the bundle.
We have phone, tv and fiber internet. Due to circumstances we now only need internet going forward. Have called 3 times and each time told internet only would cost $126 per month. Especially insulting because I receive mail from them almost weekly advertising $70 or $80 per month locked in for 2 years. I told them we’d just cancel then since I can get $80 from Xfinity. They are like Ok just cancel then. So no attempt at customer retention. How stupid is that? All that money to advertise for new customers and no attention to existing ones.
1 year ago
Kyle Muncy Denver, CO
It says there’s multiple options for different speeds, however, all of the options ultimately end with the service going down and you just pay for a little box in your home with a red blinking light
3 months ago
Review Source
CMWitt Black Earth, WI
I have been with TDS for their services for many years. I enjoy steady service, low down times or outages. I have had instances where my service has been very slow and has needed to be work out with tech support. A boaster was added to my home. As with many of these companies, I feel you can be penalized for being a loyal customer. Watch your bills, watch the promotions other companies send to you. Then you have to call to get the current better rate.
It is the reason they get four stars, they should automatically give their good customers their best deals.
I am a great customer, they shouldn't have any expense of market services to me, I rarely contact them, I am steady and on time with my payments. oh, and ebills! I should earn that best price. With TDS, you will have to call.
1 year ago
Michael Canter OR
I told them I was moving. They had me pay for the full month, which would have been fine. They shut me off two days before my move out date and a week before the month I paid for. Then tried to charge a fee me to turn it back on… terrible company.
4 months ago
Tara Saindon Tallahassee, FL
If you can help it, do NOT go with TDS. For months I’ve been dealing with their inept billing dept. Never really receiving a resolution for THEIR errors. Finally had to give in and pay a bill I had already paid. Internet is super slow and overpriced.
5 months ago
Jim Hathaway Madison, WI
Best and fastest internet service available. Absolutely the WORST customer service I have ever ran in to. Transfer after transfer and hold after hold. The right hand doesn't know what the left hand is doing.
5 months ago
Natarra Grimes Continental, OH
The autopay DOES NOT WORK! DO NOT let them tell you that you can "set it up" every other month we get a call about our "Service being shut off" because their autopay DOES NOT draw out the payment. You HAVE to call in to make a payment and then they charge you a fee for using their (over the phone service) This is the only network in my area! Its TERRIBLE! If we didnt homeschool I would have already just shut it all down and use my phone. Customer Service DOES NOT HELP YOU! AVOID AT ALL COST!
6 months ago
Mike Fisher Lexington, SC
Billed for services I didn't receive for years... then when i called to cancel the service... I gave them several weeks before the next service bill was due but they took so long to close the account that they generated another bill... basically billing me for time that I had already moved to a more respectable carrier. I would stay away... last option... I mean last.
6 months ago
Dan Drost Gillett, WI
Absolutely horrible customer service. Took off work for a appointment made 2 weeks ago the canceled it with no notice so took 4 hrs off work for no reason and then wanted to reschedule for another 2 weeks and tried to cancel and they won't cancel my appointment and hung up on me called 3 different times total phone time between all calls 1hr 20 mins and still didn't get help be aware go with some one else if you can.
6 months ago
Laura Abbott
Beware of signing up for TDS service. I would recommend avoiding it. They installed a service level with internet and tv that I NEVER signed up for and in order to cancel it, I have to pay extra to cancel it. How absurd! At no point did any representative ask me what I wanted. The TDS rep apparently picked something that would make them a good commission. Buyer beware!
7 months ago
Sydney Bongani Bhebhe KaMgabhi (DiBongz) Aurora, CO
Phone customer service is the most horrendous service ever! I have been trying to call the company to cancel the tv service and remain with internet service when the tryout service expired. Every time after almost 45 minutes they dropped my phone and never called back. Called three times for two days, same thing happened. Horrible customer service!
7 months ago
Bud Wheeler
Poor customer service. No notice of shutoff. My fault we couldn’t figure out how to pay and put it off to long, but no warning and once we talked to customer service they just right away gave me the total price for cancellation and I should of just done it. But now we are 90 a month from 30 a month. Just not happy with their customer service and help. Didn’t feel like they gave a darn
7 months ago
Mike Kreigh
They don't care about you as a customer. Took two service calls to get internet service, because the installer was trying to hook up to the ATT pedestal. Then took another phone call to get the cable buried. The original installer didn't complete the order, so the order for cable burial didn't happen... No apologies or sorry about that. Internet went out while gone over the weekend. Called Sunday afternoon, the earliest they could come out was Wednesday. Going back to Spectrum.
7 months ago
DONNA B Little Rock, AR
If I could give a negative 10 for this company I would!!! My internet line was cut in April. When the repairman replaced the line, which it connected in the alley behind my house, the line was run along the top of the fence and then across my lawn. I was told by a repairman supervisor that came out and repaired the line that they are supposed to have the line buried in 7 to 10 business days after the repair. It has been 4 months since first report and repair and the line has been cut 6 times. I am fed up with TDS and will be looking for a new internet company!!!!
8 months ago
D Schletewitz Tellico Plains, TN
My wife and I just heard a TDS radio ad promoting "fast and reliable" service. What a joke. That couldn't be further from the truth. Since TDS bought Bend Broadband about 6 months ago our service has deteriorated, we have consistently unreliable service, e.g. video calls freezing, unable to send large emails, ultra slow upload speed. And this is happening throughout our 50-home neighborhood in Redmond, Oregon. As of 6/16/23, my wife has now received a second warning from her supervisor that "a condition of your employment is fast reliable internet." We are not service switchers. We just want what TDS is false advertising, fast reliable internet.
10 months ago
Chris Hettwer Wyoming, MI
Just another reason to be irritated with TDS. Spent 10 minutes setting up an account online to pay a bill to find out I can't without it automatically changing my billing to paperless. Seriously!?!? So dumb! Already super irritated with them because we pay MORE than those with faster service, but it's "not available in our area", in other words it's available a block to the right and left of us, but not for us. Bill has nearly doubled in just a few years though, so that's fun. We used to recommend TDS everywhere we could because they were good for more rural areas but now they're no better than any other service out there.
2 months ago
Lance Martin
Awful provider. Internet outages all the time. Slower than hell. Thry blame it on our whopping 2 computers, saying its too much for our speed and they wont fix anything. Horrible customer service and a terrible company overall.
8 months ago
James Kaufmann Enterprise, UT
TDS is a horrible company. I had been paying my bill faithfully every month for the original amount asked. I ran into a debilitating painful condition and for a few months I was only able to keep up with the bare minimum of survival tasks. I could not scrutinize every routine piece of mail I received. I assumed everything was fine, but discovered that they had raised my rate about 60%. Not only was the new price now unaffordable to me, and disproportionate to inflation, but they had added late fees. I called to cancel and explained that I could not afford the price increase and the extra charges. I had already paid for the entire month at the time of cancellation and I offered that they could keep my payment and cancel immediately, but they were completely unaccommodating and rigid, demanding that I pay the disproportionate price increase and the late fees as well. My compromise was more than reasonable, but even when I moved up the chain in my communication, they insisted on their unreasonable terms. One manager offered to take off the late fees, but not the price increases. This was not acceptable or possible for me. The next bill had $150 added on for "Unreturn Tel Equip." I returned the modem in person, and spoke to an employee, who doubled down on the company's rigidity. The employee showed no regret or empathy and was quite cold. She seemed quite accustomed to dealing with dissatisfied customers, and I assume that she behaved as she was trained to act. TDS is a company that works on the principle of greed, and not customer care. I DO NOT recommend them. Find another provider if at all possible.
1 year ago
Pascal Holloman Air Force Base, NM
0/5
Installation had to be rescheduled twice due to installer not making it on time. Was 30 minutes late to the final appointment. (Keep in mind the install times are scheduled within a2 hour window)
The service goes down at least once a month. Getting resolution for these outages is completely impossible as their "normal" hold times are over 30 minutes.
Making payments is a massive headache. If the payment isn't processed or if there is an error (happens frequently) they will shut off the service with no notification, and wait for the customer to call, navigate the miserable call tree, and wait the 30+ minute hold time.
When the service is working its passable. The 100mps download is up to speed about 50% of the time, but expect bad streaming qualitie. The gaming experience is good.
If there are other options for internet in your area I strongly reccomend you consider them before signing on with this company.
4 years ago
