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10 User Reviews

5.0

Overall Score

LAST UPDATED: July 24th, 2022

Telephone and Data Systems was founded in 1969. It is now commonly known as TDS.

TDS provides internet services in Washington, Oregon, Idaho, California, Arizona, Colorado, Oklahoma, Minnesota, Wisconsin, Michigan, Illinois, Indiana, Ohio, Pennsylvania, New York, Vermont, Main, New Hampshire, Virginia, Kentucky, Tennessee, Mississippi, Alabama, Georgia, South Carolina, and Florida.

It offers speeds up to 1000 Mbps (1 Gbps) and provides TV and phone service as well.

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The Good

  • Many Speeds Available
  • Service Add-Ons
  • Bundling Options

Many Speeds Available

TDS offers 12 internet plans:

  • Lite Internet (1 Mbps download/512 Kbps upload)
  • Express Internet (5 Mbps download/512 Kbps upload)
  • Turbo Internet (15 Mbps download/768 Kbps-2 Mbps upload)
  • Mach Internet (25 Mbps download/1.5-5 Mbps upload)
  • Warp Internet (50 Mbps download/1.5-10 Mbps upload)
  • WarpX Internet (100 Mbps download/7-15 Mbps upload)
  • Extreme25 Fiber Internet (25 Mbps download and upload)
  • Extreme50 Fiber Internet (50 Mbps download and upload)
  • Extreme100 Fiber Internet (100 Mbps download and upload)
  • Extreme300 Fiber Internt (300 Mbps download and upload)
  • Extreme600 Fiber Internet (500 Mbps download/400 Mbps upload)
  • 1 Gig Fiber Internet (1 Gbps or 1000 Mbps download/400 Mbps upload)

The availability of these speeds varies by location. However, with such a wide range of offerings customers can find internet service that matches their speed and budget needs.

Another nice feature of the Extreme Fiber Internet plans is the high upload speeds that are also available.

Download speeds affect streaming, while upload speeds affect attaching documents to emails or sending other information over the internet from your computer.

The high upload speeds are especially nice for people who send a lot of information over the internet.

Service Add-Ons

For additional fees, customers can add the following services to their internet plan:

  • Backup Online
  • Remote PC Support
  • Home Internet Security
  • Hacker Alert
  • Identity Theft Protection (separate packages available for adults and children)
  • Premium Wi-Fi Service
  • Plus Packs

The availability of these add-ons vary, as do the terms for each.

For example, the TDS Identity Theft Protection and Remote PC Support services have a $50 early termination fee and a 12-month contract.

The Premium Wi-Fi service has a modem handling fee and monthly rental fee. For 5 Mbps internet and slower there is an installation fee of $29.95.

Plus Packs include Premium Wi-Fi Service. They are customized to each customer’s needs.

Bundling Options

TDS customers can bundle TV and phone services with their internet services. The packages and rates available are disclosed after inputting a zip code on TDS’s website.

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The Bad

  • Pricing Information

Pricing Information

TDS internet pricing can only be found after a customer provides a zip code. While this aspect is likely due to some level of variation.

Fees that are disclosed without needing to enter a zip code are as follows:

  • Installation: $49.95
  • Service charge for switching plans: $15 (only applies if internet speed stays the same and the customer does not add services)
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The Bottom Line

TDS is a worthwhile internet service provider to consider because of its variety of speed and plan options. Customers should be able to find quality internet service at their price point. Unfortunately, price information is only disclosed after entering a zip code. Interested customers should visit TDS’s website to learn more specifics about TDS.

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Star Rating

3.4

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10 Reviews

Review Breakdown

5 grade

40%

4 grade

20%

3 grade

0%

2 grade

20%

1 grade

20%

Sentiment Criteria

Value

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Quality

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Service

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Review Source

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CMWitt Black Earth, WI

I have been with TDS for their services for many years. I enjoy steady service, low down times or outages. I have had instances where my service has been very slow and has needed to be work out with tech support. A boaster was added to my home. As with many of these companies, I feel you can be penalized for being a loyal customer. Watch your bills, watch the promotions other companies send to you. Then you have to call to get the current better rate. It is the reason they get four stars, they should automatically give their good customers their best deals. I am a great customer, they shouldn't have any expense of market services to me, I rarely contact them, I am steady and on time with my payments. oh, and ebills! I should earn that best price. With TDS, you will have to call.

3 weeks ago

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Review Source

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Michael Leslie Flint, MI

Had a few issues with the connection. At the time they were still using phone lines.

3 weeks ago

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Pascal Holloman Air Force Base, NM

0/5 Installation had to be rescheduled twice due to installer not making it on time. Was 30 minutes late to the final appointment. (Keep in mind the install times are scheduled within a2 hour window) The service goes down at least once a month. Getting resolution for these outages is completely impossible as their "normal" hold times are over 30 minutes. Making payments is a massive headache. If the payment isn't processed or if there is an error (happens frequently) they will shut off the service with no notification, and wait for the customer to call, navigate the miserable call tree, and wait the 30+ minute hold time. When the service is working its passable. The 100mps download is up to speed about 50% of the time, but expect bad streaming qualitie. The gaming experience is good. If there are other options for internet in your area I strongly reccomend you consider them before signing on with this company.

2 years ago

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Christina Caudle Cornelius, NC

Horrible connectons. Constant interruptions and they charge for everything. They will not service your account or assist without a charge. They also charge you a fee for paying your bill with them directly whether in person or online...Crazy!

1 year ago

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Gardenguy53 Hurricane, UT

They are just O.K., I think that they are too pricy. My internet does not hold very long. I can use it for 2-3 days and then I have to reset my router. It also effects my printer.

3 years ago

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Anne M Landefeld Lancaster, PA

Contsant outages; lengthy outages; rebooting router minimum of 4 time/day; antiquated routers they refuse to replace.

4 years ago

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Rick Kober Salt Lake City, UT

They allow me to turn it on and off as I need when I am gone so I so not pay for it when not using.

4 years ago

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Bobbie Jo Allred Saint George, UT

I love there service and how quickly they resolve issues that I may be having.

2 years ago

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Ray park Washington, UT

NO PROBLEMS, NO SLOW DOWS. jUST KEEPS WORKING.

4 years ago

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Bob Howatt Nevada

call them say something is not working and they say looks fine in your area

2 years ago