Telephone and Data Systems was founded in 1969. It is now commonly known as TDS.

TDS provides internet services in Washington, Oregon, Idaho, California, Arizona, Colorado, Oklahoma, Minnesota, Wisconsin, Michigan, Illinois, Indiana, Ohio, Pennsylvania, New York, Vermont, Main, New Hampshire, Virginia, Kentucky, Tennessee, Mississippi, Alabama, Georgia, South Carolina, and Florida.

It offers speeds up to 1000 Mbps (1 Gbps) and provides TV and phone service as well.

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The Good

Many Speeds Available
Service Add-Ons
Bundling Options

Many Speeds Available

TDS offers 12 internet plans:

Lite Internet (1 Mbps download/512 Kbps upload)
Express Internet (5 Mbps download/512 Kbps upload)
Turbo Internet (15 Mbps download/768 Kbps-2 Mbps upload)
Mach Internet (25 Mbps download/1.5-5 Mbps upload)
Warp Internet (50 Mbps download/1.5-10 Mbps upload)
WarpX Internet (100 Mbps download/7-15 Mbps upload)
Extreme25 Fiber Internet (25 Mbps download and upload)
Extreme50 Fiber Internet (50 Mbps download and upload)
Extreme100 Fiber Internet (100 Mbps download and upload)
Extreme300 Fiber Internt (300 Mbps download and upload)
Extreme600 Fiber Internet (500 Mbps download/400 Mbps upload)
1 Gig Fiber Internet (1 Gbps or 1000 Mbps download/400 Mbps upload)

The availability of these speeds varies by location. However, with such a wide range of offerings customers can find internet service that matches their speed and budget needs.

Another nice feature of the Extreme Fiber Internet plans is the high upload speeds that are also available.

Download speeds affect streaming, while upload speeds affect attaching documents to emails or sending other information over the internet from your computer.

The high upload speeds are especially nice for people who send a lot of information over the internet.

Service Add-Ons

For additional fees, customers can add the following services to their internet plan:

Backup Online
Remote PC Support
Home Internet Security
Hacker Alert
Identity Theft Protection (separate packages available for adults and children)
Premium Wi-Fi Service
Plus Packs

The availability of these add-ons vary, as do the terms for each.

For example, the TDS Identity Theft Protection and Remote PC Support services have a $50 early termination fee and a 12-month contract.

The Premium Wi-Fi service has a modem handling fee and monthly rental fee. For 5 Mbps internet and slower there is an installation fee of $29.95.

Plus Packs include Premium Wi-Fi Service. They are customized to each customer’s needs.

Bundling Options

TDS customers can bundle TV and phone services with their internet services. The packages and rates available are disclosed after inputting a zip code on TDS’s website.

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The Bad

Pricing Information

Pricing Information

TDS internet pricing can only be found after a customer provides a zip code. While this aspect is likely due to some level of variation.

Fees that are disclosed without needing to enter a zip code are as follows:

Installation: $49.95
Service charge for switching plans: $15 (only applies if internet speed stays the same and the customer does not add services)

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The Bottom Line

TDS is a worthwhile internet service provider to consider because of its variety of speed and plan options. Customers should be able to find quality internet service at their price point. Unfortunately, price information is only disclosed after entering a zip code. Interested customers should visit TDS’s website to learn more specifics about TDS.

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User Reviews

Star Rating

2.0

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46 Reviews

Review Breakdown

5 grade

13%

4 grade

3 grade

2 grade

11%

1 grade

63%

Sentiment Criteria

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Johnny Figgins San Jose, CA

They came to check my internet and while they were here the speed was pretty close to 300 on all my devices and on their equipment. I have never had speeds that high before, and I even told the technician that. I waited 24hrs and did a speed test and as I figured the speed would be low again, although I pay for a speed of 300, 5 days later on my phone I had a download speed of 40.2 and upload of 9.4 or lower. I checked the speed on my computer and it finally got up to 125 download and 8 upload. This seem fishy but I can't prove anything so I will leave it at that. Hopefully a new company will come into town so I can switch over.

5 days ago

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Phil Williams Summerville, GA

TDS is the worst company that I have ever dealt with. Unfortunately, TDS is the only internet company offered in my rural area. The internet speed. that they provide buffers frequently, and they provide no timeline for any type of upgrade. The customer service is even worse than the internet speed, as it's impossible to cancel your service. I have called on several occasions to discontinue service, but I'm placed on hold for hours at a time. They indicates that someone will call you back, but I've never received that guaranteed call. It should be as easy to cancel service as it is have it provided. My advice for those of you not satisfied with TDS, switch to Starlink.Starlink is more expensive, but well worth the speed.

3 weeks ago

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Mark Trzcinski Brooklyn, NY

Jessica is so knowledgeable and friendly and willing to help! She made us happy to have TDS as our internet provider! It is so good to know that if we need help, she will be there!

1 month ago

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Natasha Lopez Mesquite, NV

Let me start off by saying I work in customer service and try to be very accommodating. I scheduled my service to be installed in my new apartment a month before I moved as I have a varying work schedule and never know my days off. To request a day off I have to ask a minimum of three weeks in advance. Yet I was moving into an older building and understood there may be difficulties. The first tech came and said he needed a letter from the management company giving permission to access to something vague. He said if I got the letter that day they could return quickly. My management company had never heard of such a letter but wrote me one. I called TDS, they gave me a link to send the letter to them. After 24 hours, when I hadn't heard back, I called them and was told it would be over a week before they could reschedule and that I was to give a copy of the letter to the tech. I was understandably disappointed but I tried to be understanding. I scheduled it for Wednesday from 3pm-5pm. I explained that I would not have access to my phone, I would be at work, and a friend would be here for them. They said no problem. Wednesday morning I called to make sure they were coming and once again explained my work and phone situation. I happened to get a chance to glance at my phone around 2pm only to see the tech had already gone to my house. Panicked I called TDS. I was told the tech had come and gone and I would need to reschedule. Frustrated, I asked to speak to a manager. I was put on hold for about 10 minutes only for the guy to come back and inform me there was no one to talk to and I'd need to leave a message. I have worked in call centers, I know there is always someone you can talk to, but he refused. It was obvious I wasn't important as a customer. It was the first time in my life I nearly screamed at a customer service person. Instead, I said I didn't need their business and hung up. The problem being I really needed internet. However, I remembered a short time later I had worked with a salesman named Darren and I had kept his contact info. I called him and expressed my frustration. He was awesome. He got the tech to come back. When the tech saw the letter he said it wasn't written the way they would like to see it worded but he would try to work with it. It just gave me another reason for frustration as I had sent a copy of the letter to TDS over a week earlier and no one said there was a problem with it then. But between the tech guy and Darren they got it worked out. The tech, Zackery, was also great and stayed late to make sure I got up and running. Individually, there are some great people at TDS. But I'm not impressed with TDS customer service at this point.

2 months ago

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Michael Canter OR

I told them I was moving. They had me pay for the full month, which would have been fine. They shut me off two days before my move out date and a week before the month I paid for. Then tried to charge a fee me to turn it back on… terrible company.

1 week ago

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Micah Young

Do not even think about this company! They are the biggest joke around! Absolutely no customer service. When you make a payment on due date, you wake up with a message that “oops, looks like you forgot something” text when the payment hasn’t even processed but can you get someone to fix your service when it’s out NOT A CHANCE! 3 months I have been trying to get our service corrected and here we sit. I would strongly advise to go somewhere else for service!

3 weeks ago

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Linda Steber Green Bay, WI

We have a business line with TDS and the past several days have been greatly frustrating. We called over a week ago due to the inability to forward our business phone calls. That issue is still not fixed. After several days of being unable to forward our business calls, we're now unable to receive any calls to our business phone!! I reported this new issue over 24 hours ago. I explained that a large portion of our revenue is through incoming calls. Most of our customer base is people who prefer to use the phone and call our business rather than go online. We were told there was no estimation as to how long it would take to fix the issue. We were instructed to call TDS to get status updates on the issue's resolution. When I called today to get an update I was told they were working on the call forwarding issue and had updates on that only. But they had NO update at all on what's being done to fix the fact we can not receive any calls!!!! This is quite unbelievable to me. What good is call forwarding when we can not receive a call??? I asked to speak to a supervisor and no one is available on the supervisory team to speak to me. Essentially our business is shut down with no ability for customers to reach out by phone. We are beyond frustrated. We're feeling ignored and that they don't care about the revenue we are most definitely losing right now.

1 month ago

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Kathleen James Ruidoso, NM

Horrible service all the way around. I have to connect every time I turn on TV, and once connected, it spends my time loading video, when paying bill with automated service, apparently didn't give total amount on my bill which in turn gives a late fee. Watch your bills everyone, they will rip you off. Trying to get through to a human is almost impossible if you work for a living. Twice I was hung up on before they took the call. Third time I got through, Weston said he would remove late fee but didnt. Owners of TDS apparently don't use TDS or they would fix the issues with the service itself nor have they done test calls to their customer service centers. Maybe we all should follow suit and avoid the aggravation.

1 month ago

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Tara Saindon Tallahassee, FL

If you can help it, do NOT go with TDS. For months I’ve been dealing with their inept billing dept. Never really receiving a resolution for THEIR errors. Finally had to give in and pay a bill I had already paid. Internet is super slow and overpriced.

2 weeks ago

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Jim Hathaway Madison, WI

Best and fastest internet service available. Absolutely the WORST customer service I have ever ran in to. Transfer after transfer and hold after hold. The right hand doesn't know what the left hand is doing.

4 weeks ago

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Natarra Grimes Continental, OH

The autopay DOES NOT WORK! DO NOT let them tell you that you can "set it up" every other month we get a call about our "Service being shut off" because their autopay DOES NOT draw out the payment. You HAVE to call in to make a payment and then they charge you a fee for using their (over the phone service) This is the only network in my area! Its TERRIBLE! If we didnt homeschool I would have already just shut it all down and use my phone. Customer Service DOES NOT HELP YOU! AVOID AT ALL COST!

1 month ago

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Mike Fisher Lexington, SC

Billed for services I didn't receive for years... then when i called to cancel the service... I gave them several weeks before the next service bill was due but they took so long to close the account that they generated another bill... basically billing me for time that I had already moved to a more respectable carrier. I would stay away... last option... I mean last.

1 month ago

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Laura Abbott

Beware of signing up for TDS service. I would recommend avoiding it. They installed a service level with internet and tv that I NEVER signed up for and in order to cancel it, I have to pay extra to cancel it. How absurd! At no point did any representative ask me what I wanted. The TDS rep apparently picked something that would make them a good commission. Buyer beware!

2 months ago

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Marci Euliss TX

So once again you are trying to charge me double my bill. You customer service doesn't understand English. The supervisors are the rudest people I know! Run far away!!

3 weeks ago Edited November 13, 2023

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Sydney Bongani Bhebhe KaMgabhi (DiBongz) Aurora, CO

Phone customer service is the most horrendous service ever! I have been trying to call the company to cancel the tv service and remain with internet service when the tryout service expired. Every time after almost 45 minutes they dropped my phone and never called back. Called three times for two days, same thing happened. Horrible customer service!

3 months ago

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Bud Wheeler

Poor customer service. No notice of shutoff. My fault we couldn’t figure out how to pay and put it off to long, but no warning and once we talked to customer service they just right away gave me the total price for cancellation and I should of just done it. But now we are 90 a month from 30 a month. Just not happy with their customer service and help. Didn’t feel like they gave a darn

3 months ago

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Mike Kreigh

They don't care about you as a customer. Took two service calls to get internet service, because the installer was trying to hook up to the ATT pedestal. Then took another phone call to get the cable buried. The original installer didn't complete the order, so the order for cable burial didn't happen... No apologies or sorry about that. Internet went out while gone over the weekend. Called Sunday afternoon, the earliest they could come out was Wednesday. Going back to Spectrum.

3 months ago

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DONNA B Little Rock, AR

If I could give a negative 10 for this company I would!!! My internet line was cut in April. When the repairman replaced the line, which it connected in the alley behind my house, the line was run along the top of the fence and then across my lawn. I was told by a repairman supervisor that came out and repaired the line that they are supposed to have the line buried in 7 to 10 business days after the repair. It has been 4 months since first report and repair and the line has been cut 6 times. I am fed up with TDS and will be looking for a new internet company!!!!

3 months ago

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D Schletewitz Tellico Plains, TN

My wife and I just heard a TDS radio ad promoting "fast and reliable" service. What a joke. That couldn't be further from the truth. Since TDS bought Bend Broadband about 6 months ago our service has deteriorated, we have consistently unreliable service, e.g. video calls freezing, unable to send large emails, ultra slow upload speed. And this is happening throughout our 50-home neighborhood in Redmond, Oregon. As of 6/16/23, my wife has now received a second warning from her supervisor that "a condition of your employment is fast reliable internet." We are not service switchers. We just want what TDS is false advertising, fast reliable internet.

5 months ago

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Shaun Jones Fayetteville, AR

A new internet offering came to my town with faster speeds than TDS and better prices. I called TDS ( my provider for 8 years) to see if they would be prepared to make a competitive offer. Not only was i on wait for a long time but the customer service rep said that would not be possible. So I made the switch to the new service. I returned my equipment mid billing period. 3 bad things happened 1) on cancellation your online account is cancelled so you cannot see your last details nor clear up things like credit card numbers 2) I was sent a delinquency notice saying I had not paid for 35 days when in fact i had paid them just 11 days earlier 3) they do not pro rate the bill. PS: they said they would like me back as a customer but suggested I wait 3 months as then they could treat me as 'new' and offer me a deal. Too late the new service is great and hold time with customer service is just a few minutes i

6 months ago

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Clay Douglass Smyrna, TN

TDS is geared towards new customers. Unfortunately once you become a customer the treatment you receive is less than stellar. They also push bundling and charge outrageously if you attempt to reduce the bundle. We have phone, tv and fiber internet. Due to circumstances we now only need internet going forward. Have called 3 times and each time told internet only would cost $126 per month. Especially insulting because I receive mail from them almost weekly advertising $70 or $80 per month locked in for 2 years. I told them we’d just cancel then since I can get $80 from Xfinity. They are like Ok just cancel then. So no attempt at customer retention. How stupid is that? All that money to advertise for new customers and no attention to existing ones.

10 months ago

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Dale Oldham Green Hill, TN

Would give negative if possible. The company would not be in business if there were any alternatives in certain service areas. TDS is garbage and the employees are utterly incompetent.

2 months ago

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Lance Martin

Awful provider. Internet outages all the time. Slower than hell. Thry blame it on our whopping 2 computers, saying its too much for our speed and they wont fix anything. Horrible customer service and a terrible company overall.

3 months ago

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Donovan Colbeth

Have used them for 3 years now. Monthly outages, terrible customer support. They offer deals to get you hooked up then forget about you. Would not recommend

3 months ago

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CMWitt Black Earth, WI

I have been with TDS for their services for many years. I enjoy steady service, low down times or outages. I have had instances where my service has been very slow and has needed to be work out with tech support. A boaster was added to my home. As with many of these companies, I feel you can be penalized for being a loyal customer. Watch your bills, watch the promotions other companies send to you. Then you have to call to get the current better rate. It is the reason they get four stars, they should automatically give their good customers their best deals. I am a great customer, they shouldn't have any expense of market services to me, I rarely contact them, I am steady and on time with my payments. oh, and ebills! I should earn that best price. With TDS, you will have to call.

1 year ago

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Kathryn Brownell

So when I went to cancel, they wouldn't pro-rate the month. So I had to pay for 3 weeks of service I'm not using. How shady is that? I left because they started charging $15 per month for a 2 year old router they had previously given me. In addition to losing my promotional rate, this doubled my internet service.

4 months ago

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Chris Marchant Cedar City, UT

Jessica in Cedar City, was very professional and friendly.

2 months ago

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Dacia Alexander Decatur, GA

ABYSSMAL customer service!!!!!!! Only option for a lot of poor folks, which makes their ineptitude ever more maddening.

2 months ago

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Renee Brandes Tulsa, OK

I live in Eaton, Colorado. We lost internet on 7/5/23. They can’t come till 7/12 to fix it. Worst customer services ever! 8 days with no internet! Can’t wait for Allo to get all setup in my neighborhood.

4 months ago

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Abigail Terry Hyden, KY

Flat out lied to me and never showed up to put in my internet. Customer service was rude to me. Canceled my appointment because the maintenance guy who was suppose to get me set up could not find my house and never tried to contact me. I was forced to reschedule my appointment was 1-3 and a customer service person called at 11:30 and canceled because of him trying to find the house when it wasn’t even his time yet. I spent my whole morning waiting on them and nothing. I’ve never been treated this badly before to the point it’s where they made me feel like I didn’t matter. My Friday is ruined and this whole day is a mess. I rarely get time off and I have never had to deal with such unprofessional people before. They are lazy and inconsiderate.

2 weeks ago Edited November 20, 2023

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James Kaufmann Enterprise, UT

TDS is a horrible company. I had been paying my bill faithfully every month for the original amount asked. I ran into a debilitating painful condition and for a few months I was only able to keep up with the bare minimum of survival tasks. I could not scrutinize every routine piece of mail I received. I assumed everything was fine, but discovered that they had raised my rate about 60%. Not only was the new price now unaffordable to me, and disproportionate to inflation, but they had added late fees. I called to cancel and explained that I could not afford the price increase and the extra charges. I had already paid for the entire month at the time of cancellation and I offered that they could keep my payment and cancel immediately, but they were completely unaccommodating and rigid, demanding that I pay the disproportionate price increase and the late fees as well. My compromise was more than reasonable, but even when I moved up the chain in my communication, they insisted on their unreasonable terms. One manager offered to take off the late fees, but not the price increases. This was not acceptable or possible for me. The next bill had $150 added on for "Unreturn Tel Equip." I returned the modem in person, and spoke to an employee, who doubled down on the company's rigidity. The employee showed no regret or empathy and was quite cold. She seemed quite accustomed to dealing with dissatisfied customers, and I assume that she behaved as she was trained to act. TDS is a company that works on the principle of greed, and not customer care. I DO NOT recommend them. Find another provider if at all possible.

1 year ago

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Pascal Holloman Air Force Base, NM

0/5 Installation had to be rescheduled twice due to installer not making it on time. Was 30 minutes late to the final appointment. (Keep in mind the install times are scheduled within a2 hour window) The service goes down at least once a month. Getting resolution for these outages is completely impossible as their "normal" hold times are over 30 minutes. Making payments is a massive headache. If the payment isn't processed or if there is an error (happens frequently) they will shut off the service with no notification, and wait for the customer to call, navigate the miserable call tree, and wait the 30+ minute hold time. When the service is working its passable. The 100mps download is up to speed about 50% of the time, but expect bad streaming qualitie. The gaming experience is good. If there are other options for internet in your area I strongly reccomend you consider them before signing on with this company.

3 years ago

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Jessica Lavigne Lexington, MA

Worst customer service, the high speed internet is good

2 weeks ago

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Dan Drost Gillett, WI

Absolutely horrible customer service. Took off work for a appointment made 2 weeks ago the canceled it with no notice so took 4 hrs off work for no reason and then wanted to reschedule for another 2 weeks and tried to cancel and they won't cancel my appointment and hung up on me called 3 different times total phone time between all calls 1hr 20 mins and still didn't get help be aware go with some one else if you can.

1 month ago

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Bianca Chavez CA

Being force into a bundle is not providing the best service to customers. Especially since it's not advertise in your site to start with.

5 months ago

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Christina Caudle Cornelius, NC

Horrible connectons. Constant interruptions and they charge for everything. They will not service your account or assist without a charge. They also charge you a fee for paying your bill with them directly whether in person or online...Crazy!

2 years ago

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Gardenguy53 Hurricane, UT

They are just O.K., I think that they are too pricy. My internet does not hold very long. I can use it for 2-3 days and then I have to reset my router. It also effects my printer.

4 years ago

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Anne M Landefeld Lancaster, PA

Contsant outages; lengthy outages; rebooting router minimum of 4 time/day; antiquated routers they refuse to replace.

5 years ago

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Rick Kober Salt Lake City, UT

They allow me to turn it on and off as I need when I am gone so I so not pay for it when not using.

5 years ago

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Bobbie Jo Allred Saint George, UT

I love there service and how quickly they resolve issues that I may be having.

4 years ago

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Ray park Washington, UT

NO PROBLEMS, NO SLOW DOWS. jUST KEEPS WORKING.

5 years ago

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Dan Woodland Park, CO

Good phone service. Good internet, but drops out a lot. Excessive amount of robo calls

1 year ago

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Michael Leslie Flint, MI

Had a few issues with the connection. At the time they were still using phone lines.

1 year ago

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john klement

Worst customer service I have ever run into. Enough said.

5 months ago

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Acrofab Office1 Holland, MI

When it was up it was good but we constantly had outages with TDS phone and date service.

1 year ago

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Bob Howatt Nevada

call them say something is not working and they say looks fine in your area

3 years ago

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