Name: TDS
Rating: 1.2

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Natarra Grimes Continental, OH

The autopay DOES NOT WORK! DO NOT let them tell you that you can "set it up" every other month we get a call about our "Service being shut off" because their autopay DOES NOT draw out the payment. You HAVE to call in to make a payment and then they charge you a fee for using their (over the phone service) This is the only network in my area! Its TERRIBLE! If we didnt homeschool I would have already just shut it all down and use my phone. Customer Service DOES NOT HELP YOU! AVOID AT ALL COST!

1 year ago

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Mike Fisher Lexington, SC

Billed for services I didn't receive for years... then when i called to cancel the service... I gave them several weeks before the next service bill was due but they took so long to close the account that they generated another bill... basically billing me for time that I had already moved to a more respectable carrier. I would stay away... last option... I mean last.

1 year ago

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Dan Drost Gillett, WI

Absolutely horrible customer service. Took off work for a appointment made 2 weeks ago the canceled it with no notice so took 4 hrs off work for no reason and then wanted to reschedule for another 2 weeks and tried to cancel and they won't cancel my appointment and hung up on me called 3 different times total phone time between all calls 1hr 20 mins and still didn't get help be aware go with some one else if you can.

1 year ago

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Laura Abbott

Beware of signing up for TDS service. I would recommend avoiding it. They installed a service level with internet and tv that I NEVER signed up for and in order to cancel it, I have to pay extra to cancel it. How absurd! At no point did any representative ask me what I wanted. The TDS rep apparently picked something that would make them a good commission. Buyer beware!

1 year ago

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Sydney Bongani Bhebhe KaMgabhi (DiBongz) Aurora, CO

Phone customer service is the most horrendous service ever! I have been trying to call the company to cancel the tv service and remain with internet service when the tryout service expired. Every time after almost 45 minutes they dropped my phone and never called back. Called three times for two days, same thing happened. Horrible customer service!

1 year ago

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Bud Wheeler

Poor customer service. No notice of shutoff. My fault we couldn’t figure out how to pay and put it off to long, but no warning and once we talked to customer service they just right away gave me the total price for cancellation and I should of just done it. But now we are 90 a month from 30 a month. Just not happy with their customer service and help. Didn’t feel like they gave a darn

1 year ago

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Mike Kreigh

They don't care about you as a customer. Took two service calls to get internet service, because the installer was trying to hook up to the ATT pedestal. Then took another phone call to get the cable buried. The original installer didn't complete the order, so the order for cable burial didn't happen... No apologies or sorry about that. Internet went out while gone over the weekend. Called Sunday afternoon, the earliest they could come out was Wednesday. Going back to Spectrum.

1 year ago

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DONNA B Little Rock, AR

If I could give a negative 10 for this company I would!!! My internet line was cut in April. When the repairman replaced the line, which it connected in the alley behind my house, the line was run along the top of the fence and then across my lawn. I was told by a repairman supervisor that came out and repaired the line that they are supposed to have the line buried in 7 to 10 business days after the repair. It has been 4 months since first report and repair and the line has been cut 6 times. I am fed up with TDS and will be looking for a new internet company!!!!

1 year ago

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Justin Halford Windsor, CO

This company doesn't even deserve 1 star, they should be in the negative. Not really sure how they are still in business with such horrible customer service

8 months ago

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Kyle Muncy Denver, CO

It says there’s multiple options for different speeds, however, all of the options ultimately end with the service going down and you just pay for a little box in your home with a red blinking light

10 months ago

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Michael Canter OR

I told them I was moving. They had me pay for the full month, which would have been fine. They shut me off two days before my move out date and a week before the month I paid for. Then tried to charge a fee me to turn it back on… terrible company.

1 year ago

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Tara Saindon Tallahassee, FL

If you can help it, do NOT go with TDS. For months I’ve been dealing with their inept billing dept. Never really receiving a resolution for THEIR errors. Finally had to give in and pay a bill I had already paid. Internet is super slow and overpriced.

1 year ago

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Jim Hathaway Madison, WI

Best and fastest internet service available. Absolutely the WORST customer service I have ever ran in to. Transfer after transfer and hold after hold. The right hand doesn't know what the left hand is doing.

1 year ago

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Lance Martin

Awful provider. Internet outages all the time. Slower than hell. Thry blame it on our whopping 2 computers, saying its too much for our speed and they wont fix anything. Horrible customer service and a terrible company overall.

1 year ago

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Kathryn Brownell

So when I went to cancel, they wouldn't pro-rate the month. So I had to pay for 3 weeks of service I'm not using. How shady is that? I left because they started charging $15 per month for a 2 year old router they had previously given me. In addition to losing my promotional rate, this doubled my internet service.

1 year ago

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Christina Caudle Cornelius, NC

Horrible connectons. Constant interruptions and they charge for everything. They will not service your account or assist without a charge. They also charge you a fee for paying your bill with them directly whether in person or online...Crazy!

3 years ago

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Gardenguy53 Hurricane, UT

They are just O.K., I think that they are too pricy. My internet does not hold very long. I can use it for 2-3 days and then I have to reset my router. It also effects my printer.

5 years ago

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Anne M Landefeld Lancaster, PA

Contsant outages; lengthy outages; rebooting router minimum of 4 time/day; antiquated routers they refuse to replace.

6 years ago

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Dale Oldham Green Hill, TN

Would give negative if possible. The company would not be in business if there were any alternatives in certain service areas. TDS is garbage and the employees are utterly incompetent.

1 year ago

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Donovan Colbeth

Have used them for 3 years now. Monthly outages, terrible customer support. They offer deals to get you hooked up then forget about you. Would not recommend

1 year ago

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Renee Brandes Tulsa, OK

I live in Eaton, Colorado. We lost internet on 7/5/23. They can’t come till 7/12 to fix it. Worst customer services ever! 8 days with no internet! Can’t wait for Allo to get all setup in my neighborhood.

1 year ago

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Rick Kober Salt Lake City, UT

They allow me to turn it on and off as I need when I am gone so I so not pay for it when not using.

6 years ago

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Marci Euliss TX

So once again you are trying to charge me double my bill. You customer service doesn't understand English. The supervisors are the rudest people I know! Run far away!!

1 year ago Edited November 13, 2023

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Bobbie Jo Allred Saint George, UT

I love there service and how quickly they resolve issues that I may be having.

4 years ago

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Keith woyach

Terrible , terrible customer service filled with open ended promises.

5 months ago

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Chris Marchant Cedar City, UT

Jessica in Cedar City, was very professional and friendly.

1 year ago

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Dacia Alexander Decatur, GA

ABYSSMAL customer service!!!!!!! Only option for a lot of poor folks, which makes their ineptitude ever more maddening.

1 year ago

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Bianca Chavez CA

Being force into a bundle is not providing the best service to customers. Especially since it's not advertise in your site to start with.

1 year ago

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Ray park Washington, UT

NO PROBLEMS, NO SLOW DOWS. jUST KEEPS WORKING.

6 years ago

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Dan Woodland Park, CO

Good phone service. Good internet, but drops out a lot. Excessive amount of robo calls

2 years ago

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Michael Leslie Flint, MI

Had a few issues with the connection. At the time they were still using phone lines.

2 years ago

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Jay Kairuz

The WORST!! Customer service of any other company ever! Don’t do it if you don’t have to.

9 months ago

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Acrofab Office1 Holland, MI

When it was up it was good but we constantly had outages with TDS phone and date service.

2 years ago

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Kathy Hanan

Poor customer service Poor refund policy

6 months ago

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Bob Howatt Nevada

call them say something is not working and they say looks fine in your area

4 years ago

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Jessica Lavigne Lexington, MA

Worst customer service, the high speed internet is good

1 year ago

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john klement

Worst customer service I have ever run into. Enough said.

1 year ago