Name: TDS
Rating: 1.6

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Mike Fisher Lexington, SC

Billed for services I didn't receive for years... then when i called to cancel the service... I gave them several weeks before the next service bill was due but they took so long to close the account that they generated another bill... basically billing me for time that I had already moved to a more respectable carrier. I would stay away... last option... I mean last.

2 years ago

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Dan Drost Gillett, WI

Absolutely horrible customer service. Took off work for a appointment made 2 weeks ago the canceled it with no notice so took 4 hrs off work for no reason and then wanted to reschedule for another 2 weeks and tried to cancel and they won't cancel my appointment and hung up on me called 3 different times total phone time between all calls 1hr 20 mins and still didn't get help be aware go with some one else if you can.

2 years ago

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Laura Abbott

Beware of signing up for TDS service. I would recommend avoiding it. They installed a service level with internet and tv that I NEVER signed up for and in order to cancel it, I have to pay extra to cancel it. How absurd! At no point did any representative ask me what I wanted. The TDS rep apparently picked something that would make them a good commission. Buyer beware!

2 years ago

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Sydney Bongani Bhebhe KaMgabhi (DiBongz) Aurora, CO

Phone customer service is the most horrendous service ever! I have been trying to call the company to cancel the tv service and remain with internet service when the tryout service expired. Every time after almost 45 minutes they dropped my phone and never called back. Called three times for two days, same thing happened. Horrible customer service!

2 years ago

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Bud Wheeler

Poor customer service. No notice of shutoff. My fault we couldn’t figure out how to pay and put it off to long, but no warning and once we talked to customer service they just right away gave me the total price for cancellation and I should of just done it. But now we are 90 a month from 30 a month. Just not happy with their customer service and help. Didn’t feel like they gave a darn

2 years ago

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Mike Kreigh

They don't care about you as a customer. Took two service calls to get internet service, because the installer was trying to hook up to the ATT pedestal. Then took another phone call to get the cable buried. The original installer didn't complete the order, so the order for cable burial didn't happen... No apologies or sorry about that. Internet went out while gone over the weekend. Called Sunday afternoon, the earliest they could come out was Wednesday. Going back to Spectrum.

2 years ago

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DONNA B Little Rock, AR

If I could give a negative 10 for this company I would!!! My internet line was cut in April. When the repairman replaced the line, which it connected in the alley behind my house, the line was run along the top of the fence and then across my lawn. I was told by a repairman supervisor that came out and repaired the line that they are supposed to have the line buried in 7 to 10 business days after the repair. It has been 4 months since first report and repair and the line has been cut 6 times. I am fed up with TDS and will be looking for a new internet company!!!!

2 years ago

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Deadthing

Constant internet outtages & poor customer service reps make this a hard to recommend company. Even Century Link DSL didn't crap the bed this often.

5 months ago

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Areddwolf

TDS is the worst internet provider I've ever dealt with! They charge for services that I didn't have and my bill was incorrect every time. Several other people have told me they had similar issues with them. I will go without wifi before I'll deal with those greedy idiots.

1 year ago

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Stefanie Davey Orangeburg, SC

Horrible. 8 phone calls to fix service and never resolved. Would not help me pay a bill for my mother without a $4.99 service fee after explaining her account will be closed for them to get paid. When disabled mother called for help they wanted to charge her $10 to fix ended up just cancelled.

1 year ago

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Jennifer Thorson Denver, CO

Not worth it “saving” money with TDS. Customer service is outsourced and I’ve had nothing but connection issues from day 1. The installation alone was a headache. I had to spend 100+ of my own money due to damage that occurred to my yard. Just pass trust me!

1 year ago

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Michael Canter OR

I told them I was moving. They had me pay for the full month, which would have been fine. They shut me off two days before my move out date and a week before the month I paid for. Then tried to charge a fee me to turn it back on… terrible company.

2 years ago

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Tara Saindon Tallahassee, FL

If you can help it, do NOT go with TDS. For months I’ve been dealing with their inept billing dept. Never really receiving a resolution for THEIR errors. Finally had to give in and pay a bill I had already paid. Internet is super slow and overpriced.

2 years ago

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Jim Hathaway Madison, WI

Best and fastest internet service available. Absolutely the WORST customer service I have ever ran in to. Transfer after transfer and hold after hold. The right hand doesn't know what the left hand is doing.

2 years ago

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Lance Martin

Awful provider. Internet outages all the time. Slower than hell. Thry blame it on our whopping 2 computers, saying its too much for our speed and they wont fix anything. Horrible customer service and a terrible company overall.

2 years ago

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Kathryn Brownell

So when I went to cancel, they wouldn't pro-rate the month. So I had to pay for 3 weeks of service I'm not using. How shady is that? I left because they started charging $15 per month for a 2 year old router they had previously given me. In addition to losing my promotional rate, this doubled my internet service.

2 years ago

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Christina Caudle Cornelius, NC

Horrible connectons. Constant interruptions and they charge for everything. They will not service your account or assist without a charge. They also charge you a fee for paying your bill with them directly whether in person or online...Crazy!

4 years ago

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Gardenguy53 Hurricane, UT

They are just O.K., I think that they are too pricy. My internet does not hold very long. I can use it for 2-3 days and then I have to reset my router. It also effects my printer.

6 years ago

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Anne M Landefeld Lancaster, PA

Contsant outages; lengthy outages; rebooting router minimum of 4 time/day; antiquated routers they refuse to replace.

7 years ago

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Kelly Brady

Can't set up service without paying previous owners account. They have a monopoly for that area. I have proof I'm a new owner. I'm going to sell because I can't even use my phone there .

1 year ago

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Jennifer Love Wausau, WI

Worst company ever!!!! They will bill you when you don't have service. They lie and after 4 promises from management agreeing I don't owe anything. I ended up in collections. They are a joke. Don't sign up for them

1 year ago

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Kyle Muncy Denver, CO

It says there’s multiple options for different speeds, however, all of the options ultimately end with the service going down and you just pay for a little box in your home with a red blinking light

1 year ago

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Dale Oldham Green Hill, TN

Would give negative if possible. The company would not be in business if there were any alternatives in certain service areas. TDS is garbage and the employees are utterly incompetent.

2 years ago

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Donovan Colbeth

Have used them for 3 years now. Monthly outages, terrible customer support. They offer deals to get you hooked up then forget about you. Would not recommend

2 years ago

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Renee Brandes Tulsa, OK

I live in Eaton, Colorado. We lost internet on 7/5/23. They can’t come till 7/12 to fix it. Worst customer services ever! 8 days with no internet! Can’t wait for Allo to get all setup in my neighborhood.

2 years ago

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Rick Kober Salt Lake City, UT

They allow me to turn it on and off as I need when I am gone so I so not pay for it when not using.

7 years ago

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Justin Halford Windsor, CO

This company doesn't even deserve 1 star, they should be in the negative. Not really sure how they are still in business with such horrible customer service

1 year ago

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Marci Euliss TX

So once again you are trying to charge me double my bill. You customer service doesn't understand English. The supervisors are the rudest people I know! Run far away!!

2 years ago Edited November 13, 2023

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Bobbie Jo Allred Saint George, UT

I love there service and how quickly they resolve issues that I may be having.

6 years ago

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Chris Marchant Cedar City, UT

Jessica in Cedar City, was very professional and friendly.

2 years ago

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Dacia Alexander Decatur, GA

ABYSSMAL customer service!!!!!!! Only option for a lot of poor folks, which makes their ineptitude ever more maddening.

2 years ago

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Bianca Chavez CA

Being force into a bundle is not providing the best service to customers. Especially since it's not advertise in your site to start with.

2 years ago

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Ray park Washington, UT

NO PROBLEMS, NO SLOW DOWS. jUST KEEPS WORKING.

7 years ago

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Dan Woodland Park, CO

Good phone service. Good internet, but drops out a lot. Excessive amount of robo calls

3 years ago

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Michael Leslie Flint, MI

Had a few issues with the connection. At the time they were still using phone lines.

3 years ago

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Acrofab Office1 Holland, MI

When it was up it was good but we constantly had outages with TDS phone and date service.

3 years ago

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Jay Kairuz

The WORST!! Customer service of any other company ever! Don’t do it if you don’t have to.

1 year ago

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Bob Howatt Nevada

call them say something is not working and they say looks fine in your area

5 years ago

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Keith woyach

Terrible , terrible customer service filled with open ended promises.

1 year ago

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Kathy Hanan

Poor customer service Poor refund policy

1 year ago

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Jessica Lavigne Lexington, MA

Worst customer service, the high speed internet is good

2 years ago

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john klement

Worst customer service I have ever run into. Enough said.

2 years ago