Name: Suddenlink
Rating: 1.3

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Patricia L Collins ,

Worked great for a few days. Now it sucks.internet works only in the morning. Forget using it in the afternoon. Cable channels bounce in and out all day long.

3 years ago

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Allan Jonesboro, AR

Suddenlink Reps tell you one price then when u get your bill it is twice that ! I was told then that I was misinformed !!!!! NO I WAS FLAT OUT LIED TO !!!

3 years ago

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Patricia A.

Despite what they say the speed is, it is slow on down-loads, and often I get the message, "You have no internet connection" in the middle of a search.

6 years ago

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D Griffin

We pay for the highest speed and it is great, but the company has poor customer service PLUS get tons of unwanted messages

6 years ago

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J Carpenter Tyler, TX

Absolutely the worst internet provider. The service goes out every day and often. Need a competitor to take over their market.

1 year ago

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Arte Whyte Eureka, CA

Terrible service. They clearly don't have the servers to support their customers. They are the worst. Avoid at all costs.

1 year ago

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CharlesPingley Pingley Washington, NC

POOR SERVICE PHONE WAS OUT GOT FIXED ONE WEEK SAME THINK SAID NEED NEW PHONE GOT NEW ONE STILL SAME CALL GET RUN AROUND

2 years ago

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Tammy's Place Midland, TX

Got billed twice in one month, customer service couldn't explain to me why. No refund. Looking for new service.

2 years ago

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Terry Martin Westland, MI

Today we have been without internet and tv since 1 oclock, its 5 thirty still off. They just don't care because there is no competition.

2 years ago

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christy jo frantz San Angelo, TX

they are to high for our area they keep going up no deals for existing customer , will not work with any or that my experience

3 years ago

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Armen Tanzarian Mountain View, CA

Horrible customer service. They often fail to show up for appointments. The people who work the phones are complete idiots.

4 years ago

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Lear C

Everything was fine ,and I'm happy with them

4 years ago

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Utku Clovis, NM

Everything about this company is bad. Customer representatives, service quality, hidden tricky prices, low internet speed....

4 years ago

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Steven tawater Allen, TX

Worst company ever!!!!!!!! Worst customer service I have ever dealt with! I give it 0 stars. Stay away from this company, you've been warned.

4 years ago

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Kevin Westbrook Greenville, NC

They suck over priced Theifs. 100.00 a month for internet is outrageous. There customer service sucks and they dont care about customers.

5 years ago

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Brent Tyler, TX

Service is good, but you have to have 200 meg service to not have a data limit.

6 years ago

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Bill Amarillo, TX

Great speed and reliability, would be 5 stars but prices are high

6 years ago

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Pat Kussman Cottonwood, AZ

Their phone answering system is frustrating and you can't get through to anyone live without jumping through hoops and then you may never get anyone.

6 years ago

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Brock jar Poca, WV

Our service is in and out all day long. We are constantly needing to unplug and plug back in the modem.

6 years ago

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Chris I

Rarely offline, fast speed and great customer support.

6 years ago

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Jim Ahmad Memphis, TN

Friendly and informative staff answering my queries and talking about the Plan Offerings.

1 year ago

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Kevin Welk Sacramento, CA

Worst company I have ever dealt with. Horrible customer service with zero interest in helping the customer.

1 year ago

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Yuanping Huang TX

Money greedy company, cut off my line three times but I still have to pay in full. Is a greedy bad company!

1 year ago

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stormy heaven Charleston, WV

Raising prices to much i on fixed income i was paying under 200 mth now today march2 i have pay 276 this is bs

2 years ago

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Rachel Wright Houston, TX

Suddenlink is by far the worst company ever. They will take extra money from you and refuse to give you a refund.

2 years ago

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Philip Rothman Greenville, NC

Suddenlink's internet service is atrocious. We've been paying of 1 gbps, but never get above 100 mbps.

3 years ago

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Leo Russ

Sucks bigly - low speeds, frequent outages, non-existent customer service, erratic policy/pricing changes...

4 years ago

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Fitz Nixa, MO

Speeds are great, prices are super high. Most of all customer support is TERRIBLE!

4 years ago

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Satisfied Customer

Last time there was a problem they offered to fix it for a fee.

5 years ago

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Linda Horn

The service is good and reliable but it is very expensive

6 years ago

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Ken Harrison

Can't talk to person ever, raised monthly bill for no reason.

6 years ago

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DRTucker Enid, OK

Service is good, but outage and slowdown occurs at times.

6 years ago

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James Tuttle Kingman, AZ

I hade suddenlink for years. Love the service and speed.

1 year ago

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Fernando TX

Dependable service and great customer service

1 year ago

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Madison Kneiss Mount Hope, WV

Probably the worst internet company I have ever used. Have the highest available service and half the time it still doesn’t work.

4 years ago

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Joe Smith Brenham, TX

Terrible service and worse customer support. Cancelled service, yet they continued billing me

1 year ago

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Barry Brown McKinleyville, CA

Poor products that are over-priced. Almost no customer support. Terrible service.

1 year ago

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bill withrow Lewisburg, WV

Horrible service, website, customer service if negative rating available I would give it.

2 years ago

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Chick Harmon Prosper, TX

Internet is always down and the TV goes off as well. They make it so hard to Cancel. STAY AWAY!

2 years ago

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Frederic Shelby

Getting someone on the phone is impossible unless you are upgrading or leaving.

4 years ago

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Gary tindal

Over priced never works and the very worst customer support that exists.

2 years ago

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Eric Jones Montgomery, TX

These people are total jerks and crooks. Do not do business here.

2 years ago Edited September 14, 2021

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Jamie A Tremble Sparta, MO

I pay for 200 megabytes speed internet per month and I'm lucky if I get 77

3 years ago

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Connie Kingman, AZ

It can not get billing correct. I have spent 3 months trying to fix it.

3 years ago

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Dale Springstead

Horrible..worse customer service..Over an hour wait on phone to talk to someone

4 years ago

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LeeRoy3348 Amarillo, TX

Worst company in America. Worst customer service I have ever experienced. Internet goes in and out. Phone didn’t work for at least two weeks. Before Altice took over, they were a mediocre company at best. Now they’re the worst on the planet. I’m beginning to believe that they hire the extended warranty scammers for their customer service. They lie all the time when there’s a problem. Totally untrustworthy. I would give them less than one star if it were possible. I was already having to pay too much and just got my bill today for $21 higher. Try other services besides suddenly you can.

3 years ago

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Sweet Lake Charles, LA

Horrible customer service. Wait time is up to an hour.

4 years ago

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Pltexas

They are very antiquated and nothing works.

5 years ago