Name: Rise Broadband
Rating: 3.3

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d aldridge Adkins, TX

TERRIBLE... They have been charging me for service that I have not had in 6 months. They are not authorized to charge my account, yet somehow they still keep doing it. I have been using my phone as a hotspot for internet for the last 6 month. I have NOT had access to Rise broadband. This is an awful company and I will be consulting with an attorney as this cannot seem to be resolved.

4 years ago

Reply from Rise Broadband

Dear Valued customer, Thank you for your feedback. We are sorry that you are not pleased in your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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David Rodriguez Midlothian, TX

We ordered small business service as we moved to a new location and Rise Broadband was the only provider available. Their internet service is decent but we were 'misinformed' by the rep that helped us sign up for service. We were meant to also have phone lines installed but the technician didn't have the equipment. We had to call customer service in order to remind them to install our phones. One would think that the technician or someone would make a note in order to provide full service before we had to call. Customer service is pretty terrible.

4 years ago

Reply from Rise Broadband

Dear David, Thank you for your feedback. We are sorry that you are not pleased in your experience with our service. We would love for an opportunity to address your concerns and will be sending you a private message

Sep. 11th, 2019

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Randy Caddo Mills, TX

I just signed up with Rise, they didnt come on the appointment date at all the first time and second appointment they were late after waiting all day its pretty irritating. Im currently paying for 50mbps and only getting 0-1mbps. I called and they said there was an issue woth my connection to their tower and would call me back. Its been two days and no call back as of yet. Very disappointed with their customer service and service.

4 years ago

Reply from Rise Broadband

Dear Randy, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 26th, 2019

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Debra Preston, ID

They are absolutely GREEDY. They bought out Digis in our area several years ago and all they have done is increased my bill every 6 months until I am paying 70% more money now without increasing my service or MB speeds one iota. They say they are spending more money to upgrade equipment, but haven't spent the money in OUR area because we are rural and they don't have enough of a customer base to justify it. So, same single tower providing same service for a LOT more money. Totally unscrupulous as far as I am concerned.

4 years ago

Reply from Rise Broadband

Dear Debra, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Jerry San Angelo, TX

The WORST internet provider I have ever had. I paid for 20Mb download speeds and rarely had above 4Mb. It's time for internet providers to be held accountable for advertised speeds, at least 80% of what their selling or refunds are due, do you hear me state attorney generals! The only reason I stayed as long as I did I had no other choice, now I do and I'm gone. The new company provides 15Mb down and every time I've checked it I'm at least above 12Mb and sometimes close to 20 Mb

4 years ago

Reply from Rise Broadband

Dear Jerry, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 20th, 2019

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Vincent Hempstead, TX

This is the worst internet service. It takes 4 days for someone to come “fix” any issues if you are having problems. All internet providers in rural areas are operating in a monopoly. What that means is all internet providers have an agreement to not offer services if there is an existing internet provider in the area so you are stuck with only one. This is unamerican and should be illegal. All these greedy lowlifes only want one thing and that’s your money.

4 years ago

Reply from Rise Broadband

Dear Vincent, We are sincerely sorry to hear that this has been your experience with us. We would love for an opportunity to address your concerns and will be sending you a private message regarding this.

Aug. 19th, 2019

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John Sadler, TX

Well just got off the phone with RISE Broadband.... they decommissioned a tower and no longer provided service to the area in TX where my parents house is.... I have not had service there for 4 months...Yet RISE has continued to charge me for service they know they cannot provide and that it has been canceled. They have refused to refund me for all the time i was not connected... Just need to let everyone know what kind of rip off company they actually are...

4 years ago

Reply from Rise Broadband

Dear John, Thank you for providing us with your feedback! We are sorry to hear that this has been your experience with us. We are more than happy to look into any concerns you might have and will be sending you a private message.

Aug. 13th, 2019

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Kent Carbondale, CO

Service has been successfully hooked up and running smoothly. Logan the technician was professional and very informative.

4 years ago

Reply from Rise Broadband

Hi Kent , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 16th, 2019

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Gale Suitor Springtown, TX

It is very sad that where there is an internet outage... you call in... and you sit on hold for OVER 2 hours and finally get fed up of being on hold and hang up. Internet was down for 3 hours give or take and no way to contact anyone about it since it was after 8pm. Not very impressed with the NEW SERVICES with Rise Broadband.

4 years ago

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Carlos Rivera Hutto, TX

Love the service's for the low price. I would recommend this service to all my friends this save me a lot of money over $100 a month

4 years ago

Reply from Rise Broadband

Carlos, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 15th, 2019

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Kim Weatherford, TX

Highly recommended. Excellent service. The service technicians were very nice and helpfully in installing our dish. Thank you very much.

4 years ago

Reply from Rise Broadband

Kim, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. Do you know about our referral program? Refer a friend or neighbor and get $50 for every referral. Here's more information: Thank you for being a loyal Rise Broadband customer. Have a great day!

Jul. 10th, 2019

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Colleen Mead, NE

Technician was fast and informative. Checked with me at every step to see where I wanted things and if everything was to my satisfaction.

4 years ago

Reply from Rise Broadband

Hi Colleen , Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!

Jul. 10th, 2019

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Lina Abilene, TX

I give this business no stars I have been out of Internet service for over 2 weeks I attend college online and it's impossible to attend online school with this Internet service I had to get Internet through another provider in order to submit my school assignments on time I just called rise broad band to disconnect my service and I was advised their system is down I would have to call back tomorrow Terrible customer service poor service quality

5 years ago

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Julia Aldrich Eden, UT

Julie Aldrich I was charged for 6 months after I had canceled my service. No one at Rise will talk to me about it. They claim I was suppose to call back in 30 days to verify that I wanted my service canceled. I told them I wanted it canceled absolutely because I had already been set up with another company. I had no way of knowing I needed to call back 30 days later to verify again I wanted it canceled. BAD BUSINESS.

5 years ago

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Moudybluz Cement, OK

Whats worse than their service, is their customer service. I have the fastest residental speed they offer, a bill over 50 dollars a month, and at 5 pm weekdays there’s so much congestion you can’t stream a movie and it’s the same on weekends. What’s worse is their customer service. I live so close to their tower I can watch the birds crap on it, and that’s pretty much what you get as well 💩. If i had two more arms I’d give rise and their customer service.... 👎🏿👎🏿👎🏿👎🏿

5 years ago

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Patty Daulton La Salle, CO

This service is deplorable. I have no other choice or I would stop service immediately. The speeds are horribly slow. Having a cap of 150 gig on data and being charged for every 10 gigs over is outrageous. This is one of my highest monthly bills and there is nothing I can do about it. Customer service is rude and very unhelpful. This company is disgusting and deceitful.

5 years ago

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A very disgruntled subscriber named Randy Anna, TX

First off 1 star because it wouldn’t let me give negative ten rating. Horrendous customer service, and tech support. Appt. windows 7 to 14 days out in the middle of the week between 12:30/4:30 pm, tell me how convenient that is for working stiffs. Looking so forward to an alternative to this provider. Would not recommend Rise Broadband to someone I hate with a passion, much less a total stranger. Happy surfing......

5 years ago

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Peggy Collinsville, TX

Outages... constant outages... and always on Thursday or Friday. If it goes out on Thursday I know it'll be up by the weekend. If it goes out on Friday, chances are I won't have it back until sometime Monday. When my contract is done so am I.

5 years ago

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kurt Haslet, TX

This is a very crooked company, they lie about speeds to get a contract for service, when the speeds aren't as advertised (in my case, supposed to get 50Mbps only get 4-9 Mbps) they will not let you out of the contract! I called only 5 days after the speeds were sub-par, only to have a tech come out and say " that's as good as it gets here". So I filed a formal complaint with the FCC at this web address: consumercomplaints.fcc.g… Hope some of the other people that had trouble will do the same. A class action suite is in order here, there are a lot of unhappy people.

5 years ago

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Dennis D Neuhalfen Loveland, CO

DO NOT USE service was good for a while then came rate hikes it went from 40 to 87 a month I called and asked they said it was because I did not have a contract so I get a contract for around 40 get my first bill and its 75 a month I call and they say there is a change of service fee at 150 spread out over 3 months I ask to cancel service and they say there is a 240 cancellation fee. do not get roped into this service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5 years ago

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Karla Domire Grantsville, UT

I wish I would have read the reviews before I signed up with them. Horrible customer service and sales with false promises... Told us they would take care of the transfer from Century Link to them, A Month later it had not been called called hem they said "NO" we don't do that. You have to. They said " you needed to request a from from us" Serious!! So not only to I get to pay for their lousy service for month I get to pay Centurylink to. I am so frustrated with all the companies lying to the consumers and getting away with it. If I could give a minus star I would. Consumers beware!!!

5 years ago

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Jeremy Salem, UT

I’m hoping this is a public post, this company is a joke. Lousy internet at a high price and if you cancel before the end of the month they don’t prorate your monthly payment for the service you never use. Oh did I mention they then add insult to injury by charging an additional $5.00 2 weeks after I cancelled and after paying for a full month (only using 2 weeks of the service). Stay clear!!! Consumer beware!!

5 years ago

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Caleb Garza Taylor, TX

We have had this internet provider for a while now. And we are not able to recieve any better service due to our location in the country. Anyways, this internet service provider is the absolute worst provider ever. Clear skies and clouds will interfere with connection. Network passwords never works, constant disconnection. Broadband needs to get their act together and start providing a good internet service to the people paying for it!

5 years ago

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Steven Arnold Elgin, OK

When having my service installed in December of 2017 the technician stepped through the ceiling of our newly constructed home. We had a supervisor come out and view the damage. We had estimates to fix the damage and provided that with photos of the damage to the supervisor as instructed. We have still not been reimbursed. The service is the absolute slowest internet I have used. I would never recommend this service.

5 years ago

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Kevin Townsend North Salt Lake, UT

We have only been customers of Rise Broadband because they bought out Digis. We have been very disappointed with the reliability and speed of the service. Meanwhile our bill went higher and higher. So much so that we decided it was time to move on. We made our last payment and received a bill for $5. When we called about it we were told it was for the paper used for the statement. Nice way to treat your customer. Never going back to Rise Broadband again.

5 years ago

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Jamie Anna, TX

This is the worst company ever! Customer service is horrible and I can't even stream movie on HD. We have the LTE and it is super slow. If you live in Anna, TX. do not use this company. I have spent hours on the phone with them over the last several years. I would not even give them a one star but have not choice. We own our own company so I know what customer service should be and they have missed the bar by a long shot.

5 years ago

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Drew W Bowker Elgin, TX

slow service and shoddy customer service. I have moved from my house and am trying to cancel service. I've been on hold twice now (called back after 10 mins on hold). Ricardo the customer service rep when i called back claimed he was going to stay on the line with me until it was picked up by a Retention Specialist. Well after 5 mins on hold he is gone too and I am back to this miserable music.

5 years ago

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RONALD B MCDANIEL Alvarado, TX

If you desire lousy Internet service coupled with absolutely horrible customer service filled with deception then rise broadband is who you need to call. I have used rise broadband for 3 years and I am changing providers today. My service once again is interrupted and I am told it will be a week before they can send someone out here to fix my problem. ENOUGH IS ENOUGH.

5 years ago

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Michael Cleburne, TX

Frequent outages. Current outage has been a month. They still expect you to pay your bill while they take forever to find out what the problem is. Calling customer "service" is a joke. Wait an hour plus every time before you get someone, just for them to say "we know there's an outage. We're working on it." There is never an estimate for when it will be done.

6 years ago

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Susan Johnson Crawford, TX

My experience with rise broadband has been horrible! From signing up for 15 mega and only getting 1.5 and being told the monthly charge would be 29.94 a month and getting a bill for 49.94 a month the then cancelling services after 5 days because it is horrible then they trying to charge me a cancellation fee of $10 a month for 2 yrs.. then finally got it cancelled as I was told I had a week to cancel.. but want a full months charge for 5 days of service.. what a joke company!! Do not use them!! Beware

6 years ago

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Richard Baker, NV

Rise has given poor service, frequently it is down, customer service is clueless and you speak to some in a different part of the country each time....like Idaho then Indiana. .then Utah..then Colorado. Thankfully we have gotten a second provider here in rural Northern Nevada. Friends filled a Better Business claim against them...got action. AVOID RISE AT ALL COSTS!

6 years ago

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katelyntucker Manor, TX

I asked for WIFI only. I just learned that for over a year I have been paying for WIFI and a nonexistent phone line. I am not asking to be reimbursed for the phone line I just want it taken off of my bill. They want to charge me a $75 fee to downgrade to a packaged I asked for to begin with.. I called multiple people and no one would fix the issue.

6 years ago

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Denise La Vernia, TX

HORRIBLE service! Been paying for twice the bandwidth we’ve actually been receiving, which seems to be a consistent theme in the reviews. Called to cancel service on 2/23, but fully paid through 2/28. Said service ends immediately- I’d have to call back on 2/28 to cancel otherwise. Also found I was charged a $30 “reconnect fee” due to my husband’s credit card renewal not updated for the autopay. But no alert to tell us! SO glad to be done with them and paying $20 more per month with new company and 5 times the speed! Really would have given them zero stars, but not an option. Good riddance and steer clear!

6 years ago Edited September 14, 2021

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Patrick Mansfield, TX

Rise broadband was one of the only providers in my area. Im used to having comcast with inlimited data. So rise doesnt have unlimited, they give you 200gb a month for internet which is nothing. We use about 500gb a month and they charge us for each gb we go over. No other company does this, most will just throttle the speed if you go over their cap not charge you. Do not use this company for internet at all, if you watch netflix, hulu, youtube and other stream services you will always go over. They have not got with the times and over service from 98.

6 years ago

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Bryce Briscoe Baytown, TX

Rise broadband claims to give you 15mbps when all you ever get is 8-10. They say if they give you 60% of the 15mbps they are within their rights. When I moved to new neighborhood this was one of our only options. Had to sign a two year contract. As homes went up around us the line of sight has been lost to our tower supposedly and they will not let us out of contract. When I talk with customer support, I always get some new excuse or reason why the service is slower. Recommend you stay away from this mediocre at best internet company.

6 years ago

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Marguerite South Jordan, UT

I have been with this company for over a year because I can’t get out of the contract without paying a large amount of money. Customer service and technical support are awful and, after being on hold for over an hour, pretty much nonexistent. Can’t watch Netflix with any other device connected to internet and the internet is constantly not working. When I do get in touch with tech support, I am told to reboot everything. This doesn’t help at all! BE CAREFUL and SMART than me, don’t sign up for this scam.

6 years ago

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Shelly Baggett Granger, TX

My Internet with rise broadband continually run slow. It will work for 68 weeks and then I have another issue with it. Of course when you call them they tell you that a technician will get back with you as soon as they resolve the issue. Unfortunately no one calls back. And every day I call and call and call and the only discount they will give it’s nine dollars for been without Internet for five weeks. If you have an opportunity to go with a different service you should

6 years ago

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Todd mikulenka Evergreen, CO

They were great for 24 months. Now they are terrible. Speeds dropped by 80%. Now at AOL speeds from year 1997. I would highly recommend that you avoid this company as their service is horrible and their tech support can’t do anything, as they play the tier 1, 2, 3 game with zero results. Must avoid company for consumer business. Rating of zero by all categories.

6 years ago

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Jeremiah Esplin Smithfield, UT

I had a terrible experience with the customer service side of this company. I was on hold for 42 min to get hung up on!! Went to live chat and waited 36 min to get no response!!!!! Called again and waited 35 min to get no response. The have been getting a check in the mail and taking a charge out on a card!!! Double paying and no customer service!!! Do not use these guys!!!!

6 years ago

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Chad Moudy Cement, OK

Instead of $59.99 Moth for the bundle with direct I get 2 bill for $100 each and after hours and hours on hold and being promised to be called back, nothing is resolved. They keep Kayla telling me I need to contact DirecTV and when I do they say contact rise rise yesterday tell me there’s absolutely nothing they can do. I’ve had service for three weeks with them it has only worked one of the three weeks

6 years ago

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Kip Capson Blackfoot, ID

Was on hold for 35 minutes trying to cancel pc support that they convienintly added for a extra $10 a month, they have terrible customer support wished I could find a internet provider that would not scam current customers. Was told could lower bill $10 a month with faster speeds if I were a new customer. Please take your business elsewhere I only wished I could tell you where good luck

6 years ago

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Dale Riddle

Very poor customer service. Misled, misinformed, and lied to. Also, their rates kept going up. Expected after the promotional period, but they kept still going up. No explanation when I would call. They said, is was because my promotional period ended, but why multiple increases. My daughter's was even worse. My monthly payment went up to 62/mo. My daughter's went up to 81/mo. Same service yet very different rates. We have both canceled and would highly recommend not to use Rise Broadband.

6 years ago

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Gordon Swanson Shelley, ID

Rise has good customer support, but they have terrible upper management. They are a greedy company never concerned for current customers. They will put so many customers on a tower that it will no longer work and then they say OHHHHHHHHHHHHH lets put you on a different tower. Then you play the circle of hell with them until they threaten to start charging you for service calls. I use the internet to earn a living for my family and I wish there was a company with good internet and integrity. If I had 5.00 for every time my internet quit working with Rise I would not need to work.

6 years ago

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Jim NY

If you live in the Carbondale, CO area, DO NOT bother signing up for this service, as it's completely unreliable. Their tower on the mountain is down - again - and when it goes down, it's literally no service for an unknown and lengthy time. This happened from about mid Feb 17 to almost April 17...literally out. The best they could offer me was a $10/month rebate for the following 6 months . Now it's out again and they have no idea when it will be back up. I am cancelling and going with Hughesnet, which claims to have 5G now. Or it's back to CenturyLink's DSL.

6 years ago

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Jackson O'Bright Grandview, TX

Worst flipping internet ever they charge my family $76 a month for 10mb connection and then I go by speed test.net and they say you get 10mb/s. WAIT A SECOND THAT DOESN'T MEAN SOME PROGRAM DOESN'T SUPPORT THAT SPEED CAUSE THAT'S WHAT THEY TOLD ME WHEN I GET ON ALL BY MYSELF I GET 1MB/S. Say when my brother my father and I get on we each get around 300kb/s and I'm like huh call the guy up to see how to fix it he doesn't know even though he was a nice guy.

6 years ago

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Joey Carlisle McKinney, TX

Cancelled my service and they gave me 30 days to pay termination agreement of $250. No problem with that however I paid on the 31st day and they turned me over to collections. I paid in full and asked when they would remove the satellite dish. After multiple calls to customer service they picked up the dish 5 months later. They only removed the dish. They left the mounting base and coaix cable as well the conduit that the dish mounts to.

6 years ago

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R french

Worst Internet provider I have ever had. I have had their service for over a year, and have yet to have internet access for over two weeks without internet going down. Several times no service for over a week. Same answer every time I call, engineers are aware of the problem. And ask subscribers to be patient. My patient has run out. BBB IS MY NEXT CALL.

6 years ago

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Greg Fort Collins, CO

This was the absolute poorest service I have ever had. company switched names and put me into a 2 year contract without my approval. They also added a service contract without my approval. We asked for voice recording of me saying that I would accept the terms and conditions they could and would not provide it to me. Be of these practices, i also filed a BBB claim on them.

6 years ago

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Loretta Beaty Salt Lake City, UT

Don't use this company. They're a scam. I use xfinity but somehow they got my account information and stole 50 bucks from me. Absolutely terrible customer service. Had to continually follow up to get answers. Even though I don't have an account, they charged my credit card and told me the informant they charged is "proprietary". If you're going to steal my money you should tell me what I an freaking paying for! Absolutely crooked company.

6 years ago

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Helena Lynn Janzen Klassen Peabody, KS

Customer service is terrible. The day someone came to install, I got a cheaper promo in the mail. I called that day to ask if I could switch, and called every week for 3 weeks with no callback. Finally talked to someone & was told that deal is not available to me. And no apology for not getting a callback. Oh, and there's little charges they add on so the promo price isn't what you'll end up paying.If I wasn't locked into a contract, I would drop them.

7 years ago