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Smilelove

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3.9

Overall Score

LAST UPDATED: February 8th, 2023

Smilelove is an invisible aligners provider that focuses on creating an easy and convenient teeth straightening process. The simple treatment process, from receiving the impression in the beginning to the free retainers in the end, makes for an incredibly hassle-free alternative to traditional metal braces.

Smilelove is FDA approved and claims its aligners cost 75 percent less than the traditional orthodontic treatment method.

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Attention: Smilelove is currently out of business

Smilelove went out of business in spring 2020, leaving many customers without refunds or products they paid for. The company is currently still out of business.

Check out our Smilelove reviews to see what others are saying about this company.

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The Good

  • Fast-Track Bundle
  • Risk-Free
  • Many Free Products
  • 30-Day Guarantee
  • Customer Service
  • 100% Approval Financing

Fast-Track Bundle

Smilelove offers an accelerated payment process at its lowest price. If customers choose the fast-track option, they get Smilelove aligners, retainers, an impression kit, and teeth whitening product, all for $1,895.

The difference between the fast-track bundle and the kit-first plan ($1,974) is that you pay for everything upfront in the fast-track bundle. The kit-first plan requires you to buy the kit ($79), see the preview of what your teeth will look like, and then pay $1,895 for the treatment.

Risk-Free

If you've created a mold of your teeth using the impression kit and Smilelove's doctors determine that you're not a good fit or if you're unhappy with the preview, you'll be refunded in full

Many Free Products

Customers will get a free teeth whitening kit, along with their treatment plan. Customers also get free retainers and their aligners in the treatment package.

If you purchase the fast-track bundle, you’ll also get your impression kit for free. All of this adds up to hundreds of dollars of free product included in the treatment package.

Other invisible aligners providers charge extra for teeth whitening products, impression kits, and even each extra retainer.

30-Day Guarantee

Smilelove offers a 30-day guarantee on impression kits. Every company offers a refund on the impression kit in the case of customers being ineligible for the treatment. However, few companies offer a refund policy on the impression kit whether or not the customer qualifies.

However, in order to qualify for the 30-day impression kit refund, the impression kit must be unused and unopened. There is no refund on manufactured teeth aligners. Additionally, if you receive your preview and are unsatisfied, you qualify for a full refund.

Customer Service

Smilelove works hard to help people get their perfect smile. The company strives to provide superior customer service by reducing call-wait times and by making your teeth straightening process as simple as possible.

100% Approval Financing

Smilelove now offers 100% approval financing with 0% APR, making invisible braces treatment extremely affordable, even with bad credit. This makes Smilelove the most affordable invisible braces option on the market. There are two ways to pay, a one time payment or a monthly payment —

  • One time $1,595 payment
  • 24 monthly payments of $66 ($1,845 total)*

* You must put down a $250 deposit if you opt for the monthly payment options.

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The Bad

  • No Full Guarantee or Refund Policy
  • Time Out of Business

No Full Guarantee or Refund Policy

While Smilelove does offer full refunds on defective products, program ineligibility, and preview dissatisfaction, there is no guarantee on the SmileLove’s treatment program (other than a 30-day guarantee on the impression kit).

However, if a customer wears their aligners according to their treatment plan and their teeth do not match the treatment preview that was provided, Smilelove promises to work with them on a refund.

Time Out of Business

Many Smilelove reviews are one-star because of a few months in 2020 when the company paused all operations. This left many customers without support and any refunds needed. Customers weren’t able to reach customer service representatives and it seemed like the company took their money without giving any treatment. For this reason we recommend reading current Smilelove reviews to determine if the company has resolved those issues.

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The Bottom Line

Smilelove is an invisible aligner provider that focuses on making the alignment process and treatment as convenient as possible for customers who want straight teeth. With Smilelove you don't have to visit your dentist or orthodontist like you do with traditional braces. You can rest easy knowing that a Smilelove dental professional and dental team will evaluate and be there to guide you through the entire process. Smilelove also provides free retainers, impressions kits, and teeth whitening products as a part of its treatment package.

There are two options for getting your clear teeth aligners. You can choose the fast track option, which will cost you $1,895 upfront, but you get the clear plastic aligners, teeth whitening kit, and the impression kit. Or you can choose the kit-first plan, where you can buy the impression kit separately and decide if Smilelove's treatment plan is right for you. Smilelove clear aligners are also made of high-quality plastic to ensure that the aligners are stronger, more durable, and more transparent than other invisible aligners. 

Though there is no full guarantee on Smilelove’s treatment, the company does provide a 30-day guarantee on impression kits. Although the company is willing to work with any unsatisfied customers, Smilelove did go out of business for a few months and left many customers without refunds or treatment. It is also important to know that Smilelove only treats mild to moderate cases of crooked teeth.

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Star Rating

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2.8

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160 Reviews

Review Breakdown

5 grade

38%

4 grade

6%

3 grade

3%

2 grade

3%

1 grade

51%

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PDW1965 Central, SC

So far I'm terribly unimpressed with them. I began my process in April 2019, today is July 9, 2019, I paid for the aligners in May, I still don't have them. Their website is horrible to be able to check on. I did an initial consultation with Invisalign and although they cost more, they are 1000% more professional, efficient, and quick. I wish we hadn't paid them because now I feel stuck, still with nothing in my mouth

4 years ago

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Reply from Smilelove

Hey there,

We are very sorry for the delay. We have recently had an influx in orders which has backed up production beyond our normal timeframe. Thank you so much for your patience thus far, and we're confident it will be well worth the wait. Please reach out to us if there's anything we can do to make this right and get you back to feeling good about choosing Smilelove.

-Team Smilelove

Jul. 24th, 2019

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Lori Rose Camas, WA

I am 90% happy with the outcome, but had no luck when I enquired about getting a few additional aligners to fix one gap between my teeth. Why is this company still allowed to advertise if they are closed?

2 years ago

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Victor Steen Chattanooga, TN

Customer service is horrible. They are great until you pay your money. But if you have a question you will wait along time for a response.

4 years ago

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John Hall Los Angeles, CA

Like Best: Good price, better than other offers. Liked Worst: Still don't have aligners. It's been 4 months. WHEN DO I GET MY ALIGNERS?

4 years ago