Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Tina Kadner Oak Park, CA

It's early on in my treatment, however there was no communication from dentist or anyone after my initial consultation. Simply email confirming payment and then aligners arrived. And no follow up once treatment began.

3 years ago

Reply from SmileDirectClub

Hi Tina, we appreciate you taking the time to leave us this feedback. If we can be of further assistance, please reach out to us at reviews@smiledirectclub.com. Best, Jeff.

Jan. 15th, 2021

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949 backspin ct

very shady, was told that I had the opportunity to decide after I signed if I want to go with them because I had an appointment with my dentist for Invisalign. they straight up charged my card and then I talked to customer service and they were no help. They claim that I signed therefore I agreed. I even ask the specialist before signing if I am agreeing to pay them even though I am still deciding. She said "No" . she lied. I got my money refunded but just off of that experience it shows how shady they are. There is a lawsuit going on right now with smile direct club messing up people's bites. They probably have AI do most of the work and some freshly graduated dentist to sign off on it.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello, thank you for taking the time to leave us this feedback. Our goal is to help our customers achieve the results they desire and we will do everything within our protocol to help them do so. We are disappointed to hear that you did not receive satisfactory service . Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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Myron Dayton, OH

They were nice ppl easy goin affordable price and plans nothing difficult about my appointment helped me understand everything i needed to know plan on doing back again soon

3 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Myron! Thank you so much.

Jan. 12th, 2021

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Verified Customer

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Aurora Palomino

Using Smile Direct Club aligners has been a very easy experience. The customer service I received was very good and I'm so happy with the results of my straightened teeth.

4 years ago

Reply from SmileDirectClub

Aurora, we love seeing this!

Nov. 10th, 2020

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Akahi McCullough

Very affordable, and easy to do, no need for dentist appointments and if you do have a issue or questions they have dentist that'll help you immediately

4 years ago

Reply from SmileDirectClub

We love seeing this, Akahi!

Nov. 3rd, 2020

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Isabella

Good product and service. Easy to deal with at customer service. They are there when we need an answer to any question. Especially through Facebook messenger.

4 years ago

Reply from SmileDirectClub

Happy to hear this, Isabella! We appreciate that you took the time to share some kind words.

Oct. 27th, 2020

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Nicole Emmert

I think that it is risky, but people should do research before they use this product. They could do better with the aligners because they often get stuck on my gums when I put them in and have to pull the skin out, and I think they should be able to shave the aligners instead of making us do it.

4 years ago

Reply from SmileDirectClub

Hi Nicole, thank you for taking the time to leave this review and feedback. This is very concerning to see and we apologize for the experience you have had with the aligners. I would like to further assist, please reach out to me at reviews@smiledirectclub.com. Kindest Regards, Toni.

Oct. 19th, 2020

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Samantha Taylor

Iâ€™m not to satisfied with my results. Although smiledirect said they were sending a molding kit but I still have to give a deposit for it then I will get it back in the form of a gift card, why not back on to my account but thatâ€™s another story.

4 years ago

Reply from SmileDirectClub

Hi Samantha, thank you for taking the time to leave us a review. I am very sorry about the experience you have had with our Customer Care and your Impression Kit. We would like to learn more about your experience and assist you further. Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Sep. 23rd, 2020

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Verified Customer

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Khadidiatou Agne Austell, GA

I rated smiles direct club 5 stars because of them I have confidence on my smiles. As a result, now I have a gorgeous smiles! I highly recommended Smiles Direct Club!!!

4 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Khadidiatou. We are always here for you!

Sep. 9th, 2020

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Rachel Gessel Houston, TX

Their customer service is decent. It would have been nice to get my trays much quicker. I also would have liked to not have to get a correction set of trays after my first batch.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Rachel. All of our aligners are custom-made and unique to each customer. Because of this, it can take several weeks for the aligners to be created and shipped to each Club member. If you have any other questions or concerns, feel free to give us a call at (800)-848-7566. Best, Emily

Sep. 9th, 2020

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Alyssa Bartlow Spring, TX

The experience from start to end was painless, pun intended. The bottom line is that it worked. My teeth are straight, and I am proud to smile and show off my teeth now.

4 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Sep. 9th, 2020

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Haydee Morfin Murrieta, CA

I love smile direct! However, it was only a 4-5 month process and I still feel my one particular tooth sticks out just a little, not COMPLETELY straight. But they are still great and I do still recommend.

4 years ago

Reply from SmileDirectClub

Thank you so much for the review, Haydee. If a customer isn't satisfied with their final results, we can look into a re-evaluation at no cost and possibly provide additional aligners. Give us a call at (800)-848-7566 so we can assist. Best, Emily

Sep. 9th, 2020

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Deanna Pronel Bloomfield, NJ

I love SmileDirectClub! From ordering my impression kit to actually wearing my clear aligners its so easy! I am very impressed with the quality and greatness!!

4 years ago

Reply from SmileDirectClub

We're thrilled to read this!

Sep. 9th, 2020

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Kayla Carbon, IN

Great product for a wonderful price. I have been debating on doing this for years. I have wore my retainers for a month and have already noticed a huge difference.

4 years ago

Reply from SmileDirectClub

Hello Kayla, we're delighted to see this!

Aug. 25th, 2020

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Alyssa Villalobos San Antonio, TX

They were great. Had easy to follow instructions, let you know everything that was going on at all times. Only problem was they were only able to offer me the top set of aligners and only took $100 off the price.

4 years ago

Reply from SmileDirectClub

Hello Alyssa, we really appreciate your positive review! We understand your frustration with the price of the aligners. If you would like to reach out to us directly, please email us at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Robin Ott Muleshoe, TX

I like SmileDirectClub because it was easy to get a nicer smile. I still have one tooth that didn't straighten all the way and I am not sure if it can be or if this is the best that could be done.

4 years ago

Reply from SmileDirectClub

Hello Robin, thank you for taking the time to leave us this review and high rating. However, we are concerned to hear that you are not fully satisfied with your smile. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 8th, 2020

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Akil Toliver Kokomo, IN

It's Works good but it's not perfect. I'm still waiting for the next set of retainers and I don't know how long I have to wear them til I can just live my life without the retainers.

4 years ago

Reply from SmileDirectClub

Hello Akil, thank you for taking the time to leave us this feedback. We are sorry to hear that you have not received your retainers. We would like to learn more about your experience and assist further. Please feel free to reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 8th, 2020

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karenp Easton, MD

To start, Smile Direct was about 1/3 the cost of other aligners. I needed to contact customer service serveral times and each time the service was very good.

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Aug. 3rd, 2020

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Karli Mckeehan Oroville, CA

Customer service was amazing! My top teeth are pretty perfect my bottom are still a little off. It's weird because I always wore both sets at the same time so I'm not sure why one is more straight then the other.

4 years ago

Reply from SmileDirectClub

Hello Karli, thank you for taking the time to leave us this feedback. We strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. However, we are sorry to hear that you are not satisfied with your end results. Most of our customers are eligible for a re-evaluation in order to achieve their smile goals. I would like to assist further with this process. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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LaToshia Williams Port Arthur, TX

I am very near the end of my journey and I am very pleased to this point. I pondered taking this route to straighten my teeth a long time ago and I am pleased that I finally decided and Smile Direct has been great.

4 years ago

Reply from SmileDirectClub

LaToshia, we love seeing this!

Aug. 3rd, 2020

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Mindy Cardinal Wadsworth, OH

Very helpful in making things right. Every question I had was promptly answered and the customer service reps were easy to understand when speaking to them

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave us this review, Mindy!

Aug. 3rd, 2020

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Veronica Mann Covina, CA

I was received with a friendly smile. I was fully informed of all the requirements and fees I would have to pay. When I received my aligners, I thought they were good quality.

4 years ago

Reply from SmileDirectClub

Thank you so much for the review, Veronica!

Aug. 3rd, 2020

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Jeffrey Fairbanks New York, NY

I was told that I would receive more communication than I did. I only received a text/email when it was time to change aligners. I was never asked to provide photos or updates...

4 years ago

Reply from SmileDirectClub

Hello Jeffrey, thank you for taking the time to leave us this feedback. We are sorry to hear that you did not receive communication from us during your treatment plan. Customers should receive follow up emails, as well as photo requests in order to track progress. We would like to assist further and learn more about your experience. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Jose Cosby

Experience was great. Really didn't have any issues. I just followed the schedule and I got a pretty smile now. The doctor I had was amazing and helpful. The price was very reasonable for 6mts treatment

4 years ago

Reply from SmileDirectClub

Jose, we're thrilled to see your kind review!

Jul. 28th, 2020

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Jaylin-Paige Hudgen

I rate SmileDirectClub very highly because I was able to get my desired results very quickly and I am pleased with my results. My smile is so beautiful now!

4 years ago

Reply from SmileDirectClub

Jaylin-Paige, we really appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Echo

I like the process, if you call Smile Direct they are more helpful than calling a dentist office. There are lots of perks. Good company to deal with.

4 years ago

Reply from SmileDirectClub

Echo, thank you for taking the time to leave a review and putting a smile on our face!

Jul. 28th, 2020

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Tangela Turner

I am in love with my smile now, I only had a few trays that I had to file or cut to fit, that would be my only compliant. My teeth are straight and that was the goal!!

4 years ago

Reply from SmileDirectClub

Tangela, we appreciate your positive words!

Jul. 22nd, 2020

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Naomi

Excellent fast service and the aligners really worked! Many insurance companies do not cover aligners from Smile Direct. The retainers at the end have to be replaced/purchased every six months.

4 years ago

Reply from SmileDirectClub

Hello Naomi, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 21st, 2020

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Jennifer Forney

They have given me a great smile!! Great communication and support, even during the pandemic. They have been so helpful and I am so more than satisfied with my smile.

4 years ago

Reply from SmileDirectClub

Jennifer, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Jul. 24th, 2020

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Vera Domazetis

Great Price, fast transformation, only took 6 months now I'm finished my treatment plan and only using retainers at night for 10 hours. Thank you Ajax location!

4 years ago

Reply from SmileDirectClub

Vera, thank you so much for the positive feedback and for taking the time to post this review.

Jul. 22nd, 2020

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Dora Andrejszki

Great company, they make it easy to get your teeth aligned, however, Iâ€šÃ„Ã´m waiting on extra retainers now because my plan didnâ€šÃ„Ã´t end up the way it was supposed to look like.

4 years ago

Reply from SmileDirectClub

Hello Dora, thank you for your feedback. I am sorry to hear that you were not 100% satisfied with your end results. But I am glad to hear we were able to offer a re-evaluation in order to give you the smile you deserve.

Jul. 23rd, 2020

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Florence Torchia Ocala, FL

Courteous, thorough & attentive . Always willing to answer questions no matter what time of day or night. They contact constantly to make sure all is going well

4 years ago

Reply from SmileDirectClub

Florence, thank you so much for the support!

Jun. 16th, 2020

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Katelynn Byrge

When I first started my smile journey my smile was a mess. After starting my teeth looked amazing. Everyone I’ve talked to at smiledirect has been super nice and helpful.

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

Katelynn, thanks for making our day with this amazing review!

Jun. 16th, 2020

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Sarah Brown

I love the easiness of them but my smile could be straighter. They never sent me the email for my warranty so I prob can’t get them to give me more aligners to get them completely straight

4 years ago Edited September 14, 2021

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Kristine Baron El Paso, TX

I like my smile tech, I like the idea of no braces. I would like to see the product made a little better. For the money they should fit better and we we should not have to try to adjust so much ourselves.

4 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Kristine.

Jun. 16th, 2020

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Laura P

Great start. Aligners often had very jagged edges and had to be sanded down a lot and I added brace wax to wear them all day. After a few months there was little engagement except a few automated emails. My bite is off slightly so one tooth moves back and forth and my molars don’t all touch anymore. Love the whitening pens.

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

Laura, thank you so much for taking the time to leave us a review. If you are still experiencing issues, please reach out to us at 800-848-7566 for further assistance.

Jun. 16th, 2020

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Nicole Williams

Because they’re sharp and cut my lips and my tongue. But I do love that my teeth are a lot straighter I wish my bottom ones would’ve turned out better that’s why I gave you a four-star

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Nicole.

Jun. 16th, 2020

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Gil Pusen

By far the best value I’ve found was with SmileDirect Club. The customer service employees on the phone weren’t always the most professional, but overall, I am satisfied with the product and my results.

4 years ago Edited September 14, 2021

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Gil.

Jun. 16th, 2020

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Briana Booker Fort George G. Meade, MD

Easy experience, minimal issues, my only issue and the reason it is not a 5 star is, the retainers often had sharp edges that i had to go thru many nail files and hoops to fix after they cut my tongue open.

4 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback, Briana.

Jun. 16th, 2020

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Michael Constantine O'fallon, IL

Product and quality, Definitely something I wanted to do and I found a quality product that allowed me to accomplish what I needed to in a good period of time.

4 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback.

Jun. 11th, 2020

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Isaiah Maricopa, AZ

The response of customer service. Very late turn around time. Accuracy of product is at 80%. I had an issue with the the aligners being both bottoms for one week and the finalization of the retainer is an incorrect fit. It's been over 2 wks and I'm still waiting o a response.

4 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to see this and would be more than happy to help with any concerns. Feel free to give us a call at (800)-848-7566 so we can assist. Best, Madison

Jun. 2nd, 2020

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Alana Vacaville, CA

Process is simple, affordable, and effective. However, I took off one star because the trays were not always accurate (sometimes being too small in comparison to my actual teeth, for example).

4 years ago

Reply from SmileDirectClub

Thank you so much for the feedback, Alana!

Jun. 2nd, 2020

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Gabriel San Antonio, TX

SmileDirectClub was ideal in every way. It was discreet, easy, produced great results fast, and left me amazed. I'm beyond thankful to see my new, straight smile.

4 years ago

Reply from SmileDirectClub

Gabriel, reviews like this give us motivation and help us ensure we provide high-quality care.

Jun. 2nd, 2020

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Lyn Petricca Lanesboro, MA

So far my teeth are moving into alignment after five months. They are nearly perfect and I have only a couple more aligners before I start with the retainers.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Jun. 2nd, 2020

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Darlene Chandler Rossville, GA

I still have a misaligned front tooth. I was never contacted for a 3 month check up. They charge $100. for a retainer which is nothing more than the next aligner that should have been in the pack Very painful because it is still moving my teeth!

4 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us a review. If a customer doesn't achieve the predicted results, the retainer most likely will not fit, since this is made from the same mold as the last aligner. We're always happy to look into a re-evaluations in cases like these. Please give us a call at (800)-848-7566 so we can help. Best, Madison

Jun. 2nd, 2020

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Jo Redfield Paulsboro, NJ

In six months time my teeth went from crooked to perfect. They were comfortable and easy to put in. I’ll stick to my retainers at night to keep my teeth straight

4 years ago

Reply from SmileDirectClub

Jo, thank you so much for your high rating!

Jun. 2nd, 2020

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Michael Wallace West Palm Beach, FL

The process was very easy and very affordable. The directions and updates make this fool proof. The aligners can be trimmed to fit inside your mouth easily.

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Jun. 2nd, 2020

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Lauren Lee Mineola, TX

This was so much easier than I expected! I am thrilled with my results and how simple this process was from beginning to end. I never once had an issue in any way. LOVE IT!

4 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Lauren.

Jun. 2nd, 2020

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Susanna Lessard

All packages were timely and in good condition. All aligners were good quality and completed their job. Company handling the automatic autopay has been difficult to work with and has often not completed a payment when due.

4 years ago

Reply from SmileDirectClub

Thank you for the kind words, Susanna! We're always want to provide quick resolutions when issues arise and would be happy to help with this. Feel free to call us at (800)-848-7566 so we can look into this for you. Best, Madison

Apr. 21st, 2020

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Jaileen Osuna

It was such an easy and fast process! I saved so much money by choosing invisible braces and I didn't have to go to extra dentist appointments for them.

4 years ago

Reply from SmileDirectClub

Thanks a million!

Apr. 7th, 2020