Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Ashley Murariu Tucson, AZ

I started with SmileDirect worried my teeth were going to be in a bad place forever! Although! SmileDirect changed my life, so much better than Invisiline! and So much cheaper! i love Smile Direct

4 years ago

Reply from SmileDirectClub

We love providing a convenient and cost-effective product for our customers. Thank you so much, Ashley!

Jun. 16th, 2020

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Tracy Waynesboro, MS

I'm very satisfied with my smile it took 5 months like they said it would, although one of my aligners cracked while trying to get it on,it still worked, but I would definitely recommend smile direct to a friend

4 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback.

Jun. 11th, 2020

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Verified Customer

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Nancy Solis Elgin, IL

Smile Direct has been so attentive with us through the entire process. If we have a question, they get back to us right away with an answer. We have seen amazing results and are completely satisfied.

4 years ago

Reply from SmileDirectClub

Nancy, we’re thrilled to hear it!

Jun. 11th, 2020

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Curt W Monterey, CA

Great bang for your buck! In my case, I only had moderate crowding of lower teeth after have braces as a teenager. My orthodontist back then never suggested wearing a retainer. SmileDirectClub was a great, lower cost option to fix my crowding issues. After 7 months of diligently wearing the aligners, I'm happy with the results!

4 years ago

Reply from SmileDirectClub

Curt, we love seeing this!

Jun. 2nd, 2020

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Cheyenne Reeves Bloomington, IN

I like the results that I have gotten.The cost was a good deal for my family. The people at the club were very nice. It is so easy to order any thing that you might need later. The company stays in touch with you..

4 years ago

Reply from SmileDirectClub

Hi Cheyenne! We're thrilled to see this.

Jun. 2nd, 2020

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Chierie Chieh Lansing, MI

SmileDirectClub was amazing from when i first stepped into a local office to when i completed treatment. i am 100% more confident and i can’t wait to have a beautiful smile right in time for summer!

4 years ago

Reply from SmileDirectClub

Thank you for the 5-star review!

Jun. 2nd, 2020

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Heidy Kamh La Porte, TX

It was a very good experience with my aligned my teeth look way straighter than before it wasn't uncomfortable sometimes the new weeks aligned bothered me for a day or two but it was worth it.

4 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Heidy.

Jun. 2nd, 2020

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Tami Sweeney Fulton, MO

Things went well for the most part. The only complaint I have is that I tried to order my retainer 3 times and didn’t get it in time for the end of my time wearing the aligners. So now I am wearing my last aligner for the next 4-6 weeks waiting for the retainer.

4 years ago

Reply from SmileDirectClub

We appreciate the review, Tami. If you need any assistance, we're here for you and can be reached at (800)-848-7566.

Jun. 2nd, 2020

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Claire Leber

I feel that once I signed up and received my aligners I was by myself nobody ever contacted me at certain points to check my progress , never asked me to share pictures. I needed more aligners as my teeth still weren’t right ,I received 6 my teeth still aren’t right . I have been done for at least a month and have heard nothing. I reached out and left a message at my location that my teeth still weren’t right ,again, nothing. I figured that’s fine I’ll just mention it when they call about my retainer, still waiting . I had originally recommended 2 friends who then ordered the aligners and they would get a $25 amazon gift card and I would get $100 from each referral, so 2 . You guessed it NOTHING I have in fact called 2 or 3 times to ask about this and was told that I would get a call back in the next day or two. That was 4 months ago and 6 weeks ago , still nothing. Overall this has been a very disappointing experience. I don’t see myself recommending you to anyone. Here I am months past my “done “time with gappy teeth and no answers and very unhappy.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Claire. We're disappointed to hear about your experience and would really like to make this right. Please give us a call at (800)-848-7566 so we can help further. Best, Madison

May. 19th, 2020

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Zoe Canfield

great product and happy with related. However, I'd be willing to have the aligners longer of it meant the smile could be perfectly straight at end results. Top teeth lined up perfectly, but bottom I feel as if they could still use the aligners to straighten out that last bit.

4 years ago

Reply from SmileDirectClub

We're happy to hear this, Zoe! If a customer isn't satisfied with their results, they may be eligible for additional aligners at no cost. Please give us a call at (800)-848-7566 and we'll be happy to help with any concerns. Best, Madison

Apr. 21st, 2020

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S. Jefferson

Chose Smile Direct for affordability. Had some minimal issues with my teeth that I wanted to fix. After 6 months,I am definitely pleased with my results. My only problem was that one of my aligners didn't fit. Other than that, I am happy

4 years ago

Reply from SmileDirectClub

Thank you! We're thrilled to see this.

Apr. 21st, 2020

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Dayna

Smile Direct Club is EXTREMELY easy to use, convenient, fast, and is affordable. I am very happy with my new smile! The aligners are very discreet, a lot of people didn't even know I had them in.

4 years ago

Reply from SmileDirectClub

Wow! Thank you so much for the wonderful review, Dayna!

Apr. 7th, 2020

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Lorrie C Morrow, OH

From making my appointment for a free Smile Shop scan until I received my retainers, I had no issues whatsoever. Everything was fine throughout my 5 month treatment plan.scan

4 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Apr. 7th, 2020

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Cindy Hilderley

Very professional from the first appointment. Weekly reminders reminding you when it's time to change your aligners. Occasional discount coupons to purchase extra products like teeth whitening gel (which works great)!

4 years ago

Reply from SmileDirectClub

Happy to hear this, Cindy! We appreciate that you took the time to share some kind words.

Mar. 23rd, 2020

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Devin

better, trays dont bother, you may need lots of adjustments with emery board:)as long as things are working doesnt need to be Perfect we can do some adjustment ourselves like everything else in our lives__

4 years ago

Reply from SmileDirectClub

Hello Devin, thank you; we appreciate your feedback!

Mar. 23rd, 2020

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Donna Harris

SmileDirectClub has done everything to make me smile! From the first visit, to the communication, to the fabulous freebies and discounts! I am almost half way thru my 6mo aligned program, and I couldnt be happier. Really.

4 years ago

Reply from SmileDirectClub

Hello Donna, this is why we do what we do. Thank you for the feedback!

Mar. 17th, 2020

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Dana Licata

The initial consult was fine. They sent us all the supplies quickly, Nd we have seen very good results. The problem is when you need to contact them for any reason. Nobody speaks English well, and sounds like they're in a gymnasium full of phone answered. Very strange. Also, nobody told us that we would have to pay $100 additional for each retainer. Sneaky!

4 years ago

Reply from SmileDirectClub

Hello Dana, our customer service team is very diverse and we take pride in this and we deeply care about all of our staff. No one should feel that the other end of the line is very noisy when they are trying to get assistance for their concerns. Like any orthodontic treatment, a retainer must be worn so that one's new, beautiful smile does not shift in time. This information is on our website along with many more resources to utilize. For any other questions or concerns, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Shari Rosso

Although I'm not finished with treatment, will probably fix teeth issue. However, the aligners cut the heck out of my tongue and mouth and I had to cut them down every time. Very painful at times until I got them manicured just right to not cut my mouth up. That was HORRIBLE.

4 years ago

Reply from SmileDirectClub

Hello Shari, we do everything we can to ensure that one has the best smile journey possible. If one experiences discomfort during their journey we can be contacted so that a member of our wonderful dental team can assist. We can be contacted at 800-689-0053 for additional assistance. Best, Valerie

Mar. 17th, 2020

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Carla Brown

The SmileDirectClub makes having straight teeth so much easier and less expensive than going to an Orthodontist. I couldn't be happier with the results and the process was seamless.

4 years ago

Reply from SmileDirectClub

We're thrilled to read this. Thank you, Carla!

Mar. 10th, 2020

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Jessica Anna Lima

Customer service is awesome! I have had questions and they are quick to answer. I originally had a problem that they helped to fix then ended up having to switch again they were super helpful.

4 years ago

Reply from SmileDirectClub

That's what we like to hear!

Mar. 10th, 2020

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Dahlia Barnes

The results that I got were amazing but the process, especially when I had to change my credit card information was not one that I would like to experience again because the card number changed on smile direct portal but not the other website and I kept getting emails and texts about it.

4 years ago

Reply from SmileDirectClub

Hi Dahlia, we appreciate you taking the time to leave us this feedback. If we can be of further assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Lauren McGraw

They were ok, but I wore my aligners everyday for the recommended amount of time, only took them out to eat and my teeth are still not as straight as I had expected. While they definitely are straighter, they are not as straight as I would have liked them to be. My last couple retainers would barely fit on my top teeth.

4 years ago

Reply from SmileDirectClub

Hi Lauren, we want all club members to be satisfied by the end of their smile journey. Re-evaluations are offered if one is not completely satisfied with their end results. Please feel free to call 800-689-0053 for further assistance. Best, Mae.

Mar. 12th, 2020

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Diane S. Hewitt

They are always available for questions. The entire process was quick and easy. I highly recommend to anyone, no matter your age...I am 65 and always wanted straight teeth and now I can say I achieved my goal!

4 years ago

Reply from SmileDirectClub

This makes us smile. Thank you for the kind words, Diane!

Mar. 10th, 2020

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Matthew Berg

Started good then went down hill fast on my second go around with the liners it all went bad when I referred my wife we got her scan done then we waited over 2 months for her liners being told the whole time they were on there way only to find out they lost the order to top it off the 100 Amazon gift card that didnt happen either when I called the first time they said it would take a bit to prossess then after a few more weeks I call and they say that there was nothing in my file I told them we filed it and had the people at the scan check it and make sure it was in all they could do was give me 100 credit was not happy but was better then nothing still to see how it all unfolds but as of now embarrassing ti say the lease on the referee a friend had this not been my wife it would have been worse I will not refer this to anyone else with the way they handled my wife and the if the guarantee they have on the smile turns out as good as there promotions they will really hear from me.

4 years ago

Reply from SmileDirectClub

Hi Matthew, we cannot thank everyone enough that refer a family member or friend to SmileDirectClub. It truly brings a smile to our face and the least we can do is provide compensation for sharing the smiles. For further assistance, we can be reached at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Terrence Donnelly

I am very happy with my new smile. However, even though I wore my retainers as much as possible, certainly the amount of time Smile Direct suggests, my new smile was a little different from the 3D model they showed me. There is a gap that never fully closed.

4 years ago

Reply from SmileDirectClub

Hi Terrence, thank you for taking the time to leave a review for us at SmileDirectClub. If we can be of assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Amy Gannon

Definitely changed my teeth for the better. The aligners did cut into my mouth though and I received a text that my retainers were going into production, but then found out that was untrue. I went 2-3 weeks between last set and the arrival of my retainers.

4 years ago

Reply from SmileDirectClub

Hi Amy, we appreciate you taking the time to leave us this feedback.

Mar. 10th, 2020

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Sarina

It was so easy and comfortable! Whenever I was behind on my aligners schedule, the staff was super helpful on getting me back on track. It was easy and convenient and I never had any problems.

4 years ago

Reply from SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Mar. 10th, 2020

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Shande Resendiz

Easy cheap and effective . Smile club has made it affordable and possibly for anyone who couldn't afford braces . I recommend it for all . Also it is way faster progress in straightening teeth than braces ''.

4 years ago

Reply from SmileDirectClub

Happy to hear this, Shande! We appreciate that you took the time to share some kind words.

Mar. 10th, 2020

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Kristian Camas-Chan

Well after the initial six months of wearing the aligners I was not happy with the way my results were however I did end up going back and doing a review and they are in the process of making my new aligners to finish up the closing of the gaps I had in between my teeth

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Kristian. If we can be of assistance, please reach out to us at 800-848-7566.

Mar. 10th, 2020

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Brenda Kaiser

The program was easy to follow and with no hassle. Each week I just had to switch to new retainers. As long as you followed the amount of time suggested, your teeth did exactly what they were supposed to. I was impressed!

4 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Mar. 10th, 2020

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Anonymous

The results did happen, but they also quickly shifted back to where my teeth were before Smile Direct. I'm an optimistic person and was so exited about bettering my smile and straightening my teeth. Now I can't help but feel like it was kind of a waste of my money. Even wearing the retainers like I'm supposed to, my teeth still look like they've shifted to their originals places. When I go to put on the retainer at night after not wearing it during the day, the retainer is very tight and painful to push onto my teeth. I would recommend and push for Invisalign over Smile Direct. I am now also worried that the aligners moved my teeth too rapidly and caused sensitivity in my teeth because I have never had sensitive teeth until now; the only thing that has changed in my oral hygiene routine is the addition of Smile Direct.

4 years ago

Reply from SmileDirectClub

Hello, we are disappointed to see this as we want nothing more than for one to be able to enjoy their new, straight smile. If one experiences their teeth shifting back, our dental team is available to best assist with these concerns. Club members are to wear their retainers for 22 hours a day for 14 days. After that, they are to be worn for at least 8 hours during the night moving forward. For additional assistance, we can be contacted at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Valerie Puffer

I got the results i wanted in only 5 months with no problems. The teeth whitening kit works 100% better than when i spent over $350 at my dentist office. People even comment on my pretty white smile! my white

4 years ago

Reply from SmileDirectClub

Valerie, thank you so much for the positive review!

Mar. 10th, 2020

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Mia Ortega

I've always had crooked bottom teeth and was so embarrassed about them, when I'd laugh or grin or even bite something. So I decided to get Smile Direct, it was more on the affordable side, easy to use and wear, although it did hurt but worth the pain. I now have straighter teeth and more confidence after only just 5 months!

4 years ago

Reply from SmileDirectClub

Mia, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Mar. 12th, 2020

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star

the liners were never fitting well enough to wear them in public. so i only wore them at night, at home. i also only had minor changes needed and it didn't fix them to my standards. the retainers i bought at the end of the process didn't fit right and took nearly 2 months to get a new set that still didn't fit quite right and didn't want to go through the process again, so i am not even wearing them anymore. disappointed in the overall process and outcome.

4 years ago

Reply from SmileDirectClub

Hi Star, we care deeply about our club members and want everyone to have that smile they desire. To do so, one must wear their clear aligners as instructed, and if they are not able to, they can always contact us for a re-evaluation. For further assistance, please call 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Priscilla Villa

I love that there was a location I could visit for my 3D scan when I got my aligners. They shipped in good time and they are responsive when I have questions. Response times was not as quick as I would have liked and sometimes the aligners either didn't fit or hurt my gums but the issue was resolved when i contacted them

4 years ago

Reply from SmileDirectClub

Hello Priscilla, it is our goal to resolve any and all issues in a timely manner during one's smile journey with us. Everyone deserves a 5-star service from beginning to end to ensure the journey is the best it can be to a wonderful, new smile.

Mar. 17th, 2020

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Paula Genovesi

Maybe my expectations were perfection and unrealistic. My teeth ARE straightened, so that worked. I think I just wanted a change that wasn't possible with invisible aligners. I highly recommend them if you have slightly shifted teeth and want a straighter smile.

4 years ago

Reply from SmileDirectClub

Hi Paula, we want nothing more than for each and every club member to be completely happy with their end results, If they are not, they can request a re-evaluation for more aligners so that further alignment can occur. Additional assistance is available by contacting 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Sheryl Unsworth

I enjoyed the process. Smile Direct is convenient, financially accessible, quick and supportive. I continue to recommend the service to my friends, family and anyone who comments on my smile.

4 years ago

Reply from SmileDirectClub

Hi Sheryl! We're thrilled to see this.

Mar. 10th, 2020

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Kristen Gressett

My teeth look great and after i finished with my aligners i still had a small gap between my teeth. I called, y'all got me in to rescan my teeth and got my new aligners to me at NO additional cost.

4 years ago

Reply from SmileDirectClub

Hi Kristen, we appreciate you taking the time to leave us this feedback.

Mar. 10th, 2020

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Ann Marie

Every time I called the 800number I never reach a person in the USA to talk with. Always the number went to someone overseas who could never give you a straight answer to your questions. Also their is not a telephone number for corporate in Tennessee USA goes to overseas person.

4 years ago

Reply from SmileDirectClub

Hello Ann, when a club member gives us a call, it can be routed to any of our customer service hubs based on who is available to take an incoming call. No matter what, one should be taken care of properly and in a timely manner. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Anita Grove

Most of the process was awesome. When I got to my last set They suggested I order my retainers but I told them I didn't feel like my front teeth were street. I sent an email with what I thought the problem was and some photographs in December I'm still waiting for set to straighten out my bottom teeth. I send an email and it's 23 weeks before somebody gets back to me.

4 years ago

Reply from SmileDirectClub

Hi Anita, this is disappointing to hear. We definitely do not want our club members to be unsatisfied with their smile as well as wait so long for a response. We take pride in our customer service and one should be taken care of in a timely manner. Please contact 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Bria

They make everything so easy and very affordable. I truly wish that I had done this years ago because now, I can't stop smiling and my self-confidence has gone through the roof!

4 years ago

Reply from SmileDirectClub

Thank you so much for the feedback, Bria!

Mar. 10th, 2020

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Ann Marie Khinoo

The process is easy, affordable and their customer service is great! The aligner system works really well, as I had braces previously. My teeth are straighter now than they were when I got my braces off.

4 years ago

Reply from SmileDirectClub

Hi Ann Marie, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Mar. 10th, 2020

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Matt McLaughlin

It was quick and easy to get fitted. I had my aligners within 2 weeks. The system was easy to follow and I got weekly emails/text updates about my "next steps". There was a ton of follow-up and support.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 10th, 2020

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Robin Jacobs

They work great! Only thing that did not work was the process of referring on your phone and I was never able to obtain my Amazon credit from when I first signed up 5 months ago. Other than that, I love the process.

4 years ago

Reply from SmileDirectClub

Hi Robin, thanks so much for the review!

Mar. 10th, 2020

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Danielle Courtney

I feel like my smile is coming together, and the SDC company is so affordable that when I dreaded the payments for braces at an ortho office, I felt SDC was the best option for me being only 1.5 years out of school.

4 years ago

Reply from SmileDirectClub

Danielle, this rating means the world to us. Thank you for taking the time to leave a review!

Mar. 10th, 2020

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Jen D.

While I have been very happy with the results of my aligners, I cannot give a full 5 stars because the first round of treatment didn't fully accomplish the results. I had to request additional aligners (which were provided at no cost due to the guarantee), but it took over two months to get the correction approved.

4 years ago

Reply from SmileDirectClub

Hi Jen, re-evaluations are common and allow one to be able to receive additional aligners for further alignment. For any other questions or concerns, we can be reached at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Anne

Everything about the aligners was great. I did this with 2 friends at the same time. We all got completely different communications and emails and information. Somehow it seemed like I never got an email, a reminder, anything. When I called, I didn't get what I wanted, and when I called there was no record of my first call. Exasperating.

4 years ago

Reply from SmileDirectClub

Hi Anne, we are very disappointed to hear this. Everyone should have a 5-star experience anytime they reach out for assistance. For any questions or concerns, we can be reached at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Bri

I was very pleased until the end when my retainers weren't fitting right And we're jamming in my gums... I talked to the 'dental' team and they said to go to my dentist with that problem... my Dentist tried to get more information on my case but they would not tell him and would not allow him to touch my retainers.. I was put on hold multiple times... the customer service is awful.

4 years ago

Reply from SmileDirectClub

Hi Bri, this is concerning to hear. We care deeply about our club members and want to ensure their safety. We have a wonderful customer care support team who can assist with any questions or concerns one may have. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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John Guariano

I really appreciated the value proposition with this company. It was easy to use and follow the instructions. There could have been a little more follow up, but in my case it wasn't really needed. I'm very happy with my results. Thank you

4 years ago

Reply from SmileDirectClub

John, thank you so much for the positive review!

Feb. 26th, 2020

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Theresa T.

SmileDirectClub's customer service is excellent. They made me feel important every step of the way as my smile shaped up. The aligners were more affordable than those of other companies.

4 years ago

Reply from SmileDirectClub

Thanks a million, Theresa!

Feb. 25th, 2020