Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Tresce Clark

Excellent company. I was beyond happy with my results as well as the excellent customer service. I wasn't completely satisfied with my original results and it was no problem at all to get re-scanned and then approved for an additional 3 months to complete my ideal smile.

4 years ago

Reply from SmileDirectClub

We're so happy to read such a wonderful review!

Mar. 10th, 2020

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Verified Customer

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Erin Mehaffey

affordable and reliable if you've had x-rays of your teeth previous to using smile direct. They did cut into my gums and irritated my tongue frequently. I also have a gap now on the sides of my teeth, and they did not effect straightening my very back molars. Very happy with the results though.

4 years ago

Reply from SmileDirectClub

Erin, we really appreciate your positive review!

Mar. 10th, 2020

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Verified Customer

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Melissa Hawkins

I've never seen my child so comfortable in any kind of dental situation. They are all kind and caring to everyone including parents. I saw some beautiful smiles they have created and I'm so excited to see my daughters end results.

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you, Melissa!

Mar. 10th, 2020

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Verified Customer

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Tangie

It was a little inconvenient in the beginning, but became easier as time went on. I loved the fact of how fast my teeth were improving in such a short amount of time. If I had to do it all over again I would have gone with the night aligners.

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Tangie.

Mar. 10th, 2020

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Verified Customer

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Angie Poole

Everyone is very friendly and knowledgeable. If you have a question, they are very quick to respond and if they don't know the answer, they research and get back to you, very promptly, with an answer. I definitively recommend SDC!

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Angie!

Mar. 10th, 2020

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Verified Customer

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Cyril Scovens

My son had braces from the ages of 12 to 17. We brought one set of aligners that he outgrew. We can see the difference between the SmileDirectClub braces and the orthodontist braces. We are extremely happy with the quality of SmileDirectClub braces.

4 years ago

Reply from SmileDirectClub

Happy to hear this, Cyril! We appreciate that you took the time to share some kind words.

Mar. 10th, 2020

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Verified Customer

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Sarah Paserba

Great customer service. When I had questions they were answered quickly. SmileDirectClub made straightening my teeth affordable. This product was very easy to use and very convenient. The end results were what was promised.

4 years ago

Reply from SmileDirectClub

Sarah, we really appreciate your positive review!

Mar. 10th, 2020

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Verified Customer

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Jerri Jaynine Howard

Easy and Affordable - no need to visit a dentist. I went to the mobile unit and had my 3d xrays taken then the rest was over the phone. They sent me my plan and followed up with weekly reminders. Saved me lots of time by not having to visit a dentist.

4 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Jerri.

Mar. 10th, 2020

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Keisha Brown

The product actually worked well for me. I've worn braces in JHS, but one I took them off leaning towards college my teeth started to space out drastically. Smile Direct helped closed the spaces and straightened my teeth. It's so beautiful and I'm going again! And I hope my smile can remind this way throughout time.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 10th, 2020

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Verified Customer

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Tabitha Sisk

Everyone that I came into contact with was an enormous help. The cost of the aligners was reasonable. I couldn't have afforded braces. And this was done in record time!! I love my teeth!! Ohhh I never thought they would be so straight and beautiful!! I love smiling and I don't hide my face anymore when I smile! Thank you!!!!

4 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Mar. 10th, 2020

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Verified Customer

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Mackenzie

I finally finished my 5 month process while smile direct. Overall I would give it a 4 out of 5. My teeth are definitely straighter but the process was so quick that if I don't have a retainer in my teeth shift. Once you finish all of your aligners be sure to order your nightly retainer because you WILL have to wear that at night otherwise your teeth will shift. The only reason I'm not give smile direct 5 stars is because the customer service is slow getting back to answering your emails.

4 years ago

Reply from SmileDirectClub

Hello Mackenzie, everyone should receive a 5-star service when reaching out to us for assistance. One is to be addressed and taken care of in a timely manner during their smile journey as all of our club members are very important to us. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Scott Miller

Every interaction with SmileDirectClub has been great. Everything comes neatly packaged and with detailed explanation. The friendly reminders they send are always on time and keep you right on track to acheiving your desired goals.

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this, Scott!

Mar. 10th, 2020

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Verified Customer

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Carrie Hamilton

SmileDirectClub worked amazing for my son. The entire process was simple, automated, and digital, which worked very well for my hectic schedule. It is about time we use technology to make our lives more convenient. The price was significantly lower than Invisalign and worked just the same.

4 years ago

Reply from SmileDirectClub

Thank you so much for this wonderful feedback, Carrie!

Mar. 10th, 2020

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Emily

All was well with my treatment and service was good. I did, however, order retainers in advance as recommended to find out once my treatment ended that the order never processed. I had to wait 4 weeks post-treatment for my new order to go through and for my retainers to arrive, which was agitating considering I did what I was supposed to and ordered early.

4 years ago

Reply from SmileDirectClub

Hi Emily, one should not have to find out their order never processed by the time they are needing the product. For additional questions and concerns please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Marissa Navarro

It was fast, easy, and no Hassel. Staff was excellent from the minute you walk in the door. All questions answered. Pricing was affordable but the end result is exactly what you want. The time flys by so fast you don't even realize how quickly the months have gone by

4 years ago

Reply from SmileDirectClub

Thank you for making us smile, Marissa!

Mar. 10th, 2020

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Verified Customer

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Alan Olivier

I wasn't completely satisfied with the initial results and I went back to the store and they were instrumental in getting my needs taken care of. I got more aligners to continue the program at no charge and am very happy with the progress

4 years ago

Reply from SmileDirectClub

Alan, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Feb. 25th, 2020

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Verified Customer

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Ranva Gooden

I followed the treatment plan and am pretty much satisfied with my decision to give SmileDirect a try. My biggest complaint is not getting any communication / feedback regarding how I was doing during the treatment compared to visiting a traditional office / staff. The could only compare my treatment progress to the 3D image provided before treatment started. Other than that, SmileDirect met my expectations with responding to my concerns by email and phone throughout my treatment.

4 years ago

Reply from SmileDirectClub

Hi Ranva, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at 800-848-7566 for further assistance.

Feb. 26th, 2020

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Verified Customer

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Kristin

Totally happy with process and results. NOT happy that account dashboards are removed as soon as retainers are ordered for the first time. I would still like access to see my before pics and to make it easier to order retainers. It's like being ghosted as soon as you finish treatment. Annoying. But overall, I had a successful experience and would recommend to others.

4 years ago

Reply from SmileDirectClub

Hello Kristin, thanks so much for the feedback. When one experiences dashboard issues, our IT can help. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 16th, 2020

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Trish, NY

The convenience and ease of the program is well worth the price. The aligners were often shaped in ways that cut into my mouth and made wearing them very uncomfortable at times. I trimmed them as instructed but sometimes it did not help. I talk a lot at work and this was my biggest challenge. However, the product did work in a reasonable timeframe and I am very happy with the results.

4 years ago

Reply from SmileDirectClub

Hi Trish, we are grinning ear to ear! We love to hear that club members are happy with their end results.

Mar. 16th, 2020

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Yudelka Salcedo RDH

I had an amazing experience with Smile Direct. Results were given. As a former ortho patient, my expectations were were beyond met. I give it a 4 for the simple reason that the trays had to be adjusted time to time. They seemed hand cut, to where at times they would cut my tongue and I would adjust them with a scissor. But for someone with no dental experience, this would be a major problem adjusting to these trays.

4 years ago

Reply from SmileDirectClub

Hi Yudelka, thanks so much for the great feedback! Its truly appreciated.

Mar. 16th, 2020

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Verified Customer

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Graziella Ricaldoni

It was easy, I only had to visit the office once. It was fast, I was done in 6 months. And it was a whole lot cheaper than the competition. The people at the office were also very helpful, answering all my questions, and extremely nice.

4 years ago

Reply from SmileDirectClub

Graziella, we're proud of our team – thank you so much for the shout out!

Feb. 25th, 2020

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Verified Customer

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Rahma Mahmud

I had braces for five years and after I took them out became irresponsible with my retainers. SmileDirect popped up on one of the sponsored ads on Instagram and I decided to try them out. It took just six months and now I can't stop smiling. My teeth are near perfect

4 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Feb. 26th, 2020

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Velina

The service is amazing. The smile direct team has been incredibly helpful during my journey. I'm really satisfied with their product and now I'm enjoying my new smile! I'd say my best spent money and I would recommend it to friends and family.

4 years ago

Reply from SmileDirectClub

Thank you for the feedback, Velina! We're so happy to read this.

Feb. 26th, 2020

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Verified Customer

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Todd Johnson

4 years ago

Reply from SmileDirectClub

Thank you so much for the support, Todd!

Feb. 26th, 2020

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Verified Customer

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Jonathan Biurquis

IT really straightened my teeth. Reports and people saying it doesn't work are more than likely people that are paid to try to make Smile Direct Club look bad or they didn't follow directions on how to use the aligners properly.

4 years ago

Reply from SmileDirectClub

Jonathan, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!

Mar. 2nd, 2020

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Verified Customer

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Greg Thomson

Great experience and technology made it easy to use daily and the price is incredible. I did read where others had problems? I did not. I think it works and as long as your teeth are not crazy messed up this product is for you

4 years ago

Reply from SmileDirectClub

Greg, thank you so much for the positive review!

Mar. 2nd, 2020

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Verified Customer

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Jennifer Montalvo San Diego, CA

Customer service has been phenomenal. The aligners themselves worked great but it has taken a a little longer than expected to complete the process and we have had a couple of issues with the fit of the aligners and retainer.

3 years ago

Reply from SmileDirectClub

Hello Jennifer, thank you; we appreciate your feedback!

Mar. 4th, 2021

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Verified Customer

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Loxine Clarksville, TN

Customer support helps you through every question or any issues you might have without any discrepancies. I haven't been disciplined emough to keep up with my process but it really has helped my teeth with straightening and whitening.

3 years ago

Reply from SmileDirectClub

Loxine, thanks for your kind comments about our team.

Mar. 4th, 2021

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Verified Customer

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Janet Catonsville, MD

I chose SmileDirectClub because it was easy for my lifestyle. They have been easy to put in and I have liked the text messages to remind me to change them. Customer support was very responsive.

3 years ago

Reply from SmileDirectClub

Jadet, we're thrilled to see your kind review!

Mar. 4th, 2021

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Verified Customer

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Jenny

My experience with SmileDirectClub has been fantastic. The results are exactly what I was hoping for: the spaces and gaps are gone and brought the teeth together. I am super happy with it.

3 years ago

Reply from SmileDirectClub

Jenny, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Mar. 4th, 2021

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Marilyn Mill Spring, NC

The product is good, sometimes the mouth guard is a little sharp and I have to file them down but that's probably to be expected. I've been using the invisible aligners for about a year and my teeth have straightened up a whole lot.

3 years ago

Reply from SmileDirectClub

Marilyn, we are so happy to read such a great review about SmileDirectClub!

Mar. 4th, 2021

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Verified Customer

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Anonymous Scotts Valley, CA

I've had some issues and they've been responsive. The aligners were a little difficult to get in and out but overall the experience was positive for the most part. I would have preferred an in-person scanning rather than the impression through the mail.

3 years ago

Reply from SmileDirectClub

Hi there! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: [email protected]

Mar. 4th, 2021

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Noah Glendora, CA

They have great customer service because every time I have needed something they gave me no problem and helped me get exactly what I needed. My experience has been really good so far.

3 years ago

Reply from SmileDirectClub

Noah, thank you for the high star rating!

Mar. 3rd, 2021

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Tim Draper, UT

Customer support was always just willing to adapt and make adjustments whenever they were needed. We did encounter some issues but they were willing to help solve the problem.

3 years ago

Reply from SmileDirectClub

Tim, we really appreciate your positive review!

Mar. 3rd, 2021

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Gregg Saint Louis, MO

My experience using invisible braces has been good. My teeth do hurt a little bit but my dentist said that's just because they're moving. So far the company is very trustworthy.

3 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Gregg! This means the world to us.

Mar. 3rd, 2021

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Andrea

My experience using invisible braces was very good. I like how my top teeth turned out. The bottom teeth didn't quite readjust as much as I was expecting. I was waiting for an email or another final check up because I only had one check in.

3 years ago

Reply from SmileDirectClub

Hi, Andrea. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Mar. 3rd, 2021

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Jenna Gouldsboro, PA

My experience using invisible braces has been good. it's easy to follow along and stay on track with the text reminders. I got a reminder automatically when it had to change my liners.

3 years ago

Reply from SmileDirectClub

Jenna, we are so happy to read such a great review about SmileDirectClub!

Mar. 3rd, 2021

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Christopher Newark, NJ

I would totally say value for my money 5 out of 5 no question about it, no question about it at all. Every time I talked with someone from Smile Direct Club they were always extremely help and it seem as if they really enjoy what they do.

3 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Christopher.

Mar. 3rd, 2021

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Verified Customer

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Zi Cong Stanley

I chose to go with SmileDirectClub because of proven records and reasonable rates. I lost my liners a few times and they provided me with three more months of liners to help.

3 years ago

Reply from SmileDirectClub

Hi Zi. Thank you again for taking the time to share a review!

Mar. 3rd, 2021

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Kirsten Ferguson Albany, GA

SmileDirectClub is awesome! I love the way that they interact with you during this journey. They only thing I dislike is that after you get your retainers you can‚Äôt communicate w/ the doctor anymore. Sometimes you need time to adjust & want to speak about things concerning the teeth spacing/gapping.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Mar. 2nd, 2021

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Verified Customer

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Elain Melrose, NM

The orthodontist quoted us a price that was two and a half times the amount that is cost with these guys. We didn’t need much done, just wanted to close the gap and it was good.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

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Verified Customer

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Ramona Brandon, FL

It's simple. The products shipped quickly. It was easy to contact someone if I had any issues. Every time I called, they were able to help me. It was interesting me that I didn’t get any follow up.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. Please note that at any time during your journey, if you have any questions or concerns, you can reach out to us at [email protected].

Feb. 25th, 2021

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Janet Richmond, VA

It's much cheaper than having to go to a dentist on a regular basis and your teeth come out good. It does what it is supposed to do. Customer service is good. They answered all my questions and they are always available.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really glad you enjoyed the smile journey.

Feb. 25th, 2021

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Deborah Buscher Saint Albans, WV

They were wonderful. I had absolutely no problem. Directions were very easy to follow. I needed maybe 1 or 2 more weeks of correcting to completely straighten my teeth. My teeth were very crooked though so I was extremely happy with the results.

3 years ago

Reply from SmileDirectClub

Hi, Deborah. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Sara Bladen Benson, AZ

They were great about trying to make me satisfied, had to wear mine for almost a year and one tooth just doesn't want to straighten I guess. Took a long time to get more aligners between reviews so maybe that's why they didn't get super straight maybe.

3 years ago

Reply from SmileDirectClub

Hi, Sara. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Feb. 22nd, 2021

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Verified Customer

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CHRISTIAN NELSON Hobe Sound, FL

Did what they promised. One thing would suggest is notify customers that the retainer is something you need to wear for a long time. Not really discussed iniitally. Overall very happy!!

3 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Christian! This means the world to us – thank you so much.

Feb. 22nd, 2021

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Dylan Andre Collegeville, PA

The experience was professional, however the support, follow up, and results were not as expected. The 3D scan was not how things turned out, and the final retainers took 9 months to arrive. So I was using my final aligner which was supposed to be for 2 weeks, for 9 months because Smile Direct Club opened in China. My aligners to begin with were jagged and tore up my gums. Wearing the final aligner was very painful, and to not have the results that were shown was very upsetting.

3 years ago

Reply from SmileDirectClub

I'm truly sorry to hear about your experience during your treatment plan, we would like to keep assisting you until you get the smile you deserve. Please contact us at [email protected] for further assistance.

Feb. 10th, 2021

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Verified Customer

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Valorie A Perez

Using the aligners is convenient as after the initial appointment, everything was delivered to the door. The team was very upfront at the initial meeting and the customer service was spectacular!

3 years ago

Reply from SmileDirectClub

Hello Valorie, thank you for taking the time to share a review! We truly appreciate the support.

Jan. 25th, 2021

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Alexis White Columbus, OH

They are not that expensive, have great customer service & they feel great after awhile. However they make your teeth a little tender so you can't bite into hard things or else you might lose a tooth! & there needs to be more interaction with the actual dentist.

3 years ago

Reply from SmileDirectClub

Hello Alexis, thank you for taking the time to share this feedback with us. We are sorry to hear that your aligners have caused you some discomfort. We would like to learn more to further assist. Please reach out to me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Penne Bronx, NY

My review is based on the customer service experience. I went in for Nighttime aligners because doing the Daytime aligners (22 hours per day) would not suitable for my lifestyle. I made this very clear when for the exam. However, I was not informed once the dentist had reviewed my case that I did not qualify for the nighttime set; instead daytime aligners were readily sent to me with no prior warning to give me the chance to accept or refuse this option. I was very disappointed that I couldn't work with what was sent so had to send it back. It took 3 calls and 3 emails to request a refund (return label) and process the return (Dec 14 to Dec 31). The first line of customer service was always pleasant and empathetic. The Account Managers not so much I received confusing information (what was discussed on the phone versus follow-up emails), and had to reach out again and again for clarification. I'm glad it's all finally resolved now.

3 years ago

Reply from SmileDirectClub

Hello Penne, thank you for taking the time to share this feedback with us. We are sorry to hear about your experience and that you were not eligible for the Nighttime Clear Aligners. Feel free to reach out to me directly with any questions or concerns at [email protected]. Best, Fiona

Jan. 26th, 2021