Name: SmileDirectClub
Rating: 2.8

star star star star star

Stephanie Staneart Franklin, WI

Bitia at the Milwaukee SmileDirectClub location was fantastic at making me feel comfortable during the original consultation. She was friendly, knowledgeable, and professional, and I am very happy with the service she provided, leading me to purchasing my new smile with SDC. Thanks, Bitia!

3 years ago

Reply from SmileDirectClub

Stephanie, we're proud of our team – thank you so much for the shout out!

Mar. 10th, 2021

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Olivia Offenbacher Lebanon, TN

I’m 24 years old and I couldn’t not imagine wearing braces as an adult! The smile direct club came through and saved my over 5,000$ and 2.5 years of my time thanks to their aligners! Thank you smile direct club for helping me get my smile back. I am forever grateful to you 💕

3 years ago

Reply from SmileDirectClub

Olivia, thank you so much for your high rating!

Mar. 8th, 2021

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Hailey Burditt Chandler, AZ

My experience has been okay. The aligners were great. My only issue is trying to speak to someone. The customer service was not great. If I am paying for these aligners and if I have a question I should be able to speak to someone. I have been “accidentally” hung up on. I have heard many different excuses. I am currently still waiting to hear back from them. I was supposed to be finished with my aligners in December. It is now currently March. My teeth weren’t feeling right. So I called to see what they can do about it. I was told I would receive an email and I could take some pictures and they would review them. Well I never received the email. I had to call three more times. By then I was fed up and demanded I had an appointment so someone can physically scan my teeth again. Turns out a lot of my teeth were not where they were supposed to be. So they submitted for an aligner touch up. And I would receive more aligners until my teeth are where they need to be. I was told I would hear back from them in 3-5 business days. It has now been over two weeks. I have used the chat on their app to communicate with them. And each one of them said “another 3-5 business days”. I am very annoyed. I have paid for this and I am not getting what I was promised. Still currently waiting. I will probably have to reach out to them again!

3 years ago

Reply from SmileDirectClub

Hi Hailey. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to [email protected] so we can better assist you.

Mar. 3rd, 2021

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Bettania Atlanta, GA

I loved the convenience of doing everything from home and getting them for free, not only one but two trays! Since I messed up the first one. But I didn't care too much for the tray experience itself but I loved the 3d of the actual shape of my teeth before and the after picture! :] There will still be a small gap in the top of my teeth and I'm wondering why that won't be closed?

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Feb. 28th, 2021

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Nancy East Peoria, IL

Went to initial meeting and photos to see if I am a candidate. Kayleigh was great to work with. Hopefully the aligners will do their work without some of the issues I've read from others. Looking forward to trying. If they work as described, certainly faster and less money than tradition orthodontist

3 years ago

Reply from SmileDirectClub

We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Feb. 28th, 2021

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Navi Randhawa Houston, TX

I was very pleased with my visit. It only took a few minutes to get my teeth scanned and I was walked through the entire process. Tanya was very sweet. She was listening to my every question and concern and was able to give me answers. Overall, I had an excellent experience.

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Feb. 28th, 2021

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Steve W ,

Pros: Love the immediate email response after submitting good impressions. Cons: Hated the non-response after submitting double impressions. 2 months after sending my impressions back, there was still no response, so I called to check on the status. Seems I made a double impression, but nobody let me know until I called 2 months later.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Feb. 21st, 2021

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Jamia' G Louisville, KY

I have had a great experience so far. The instructions were very clear and the process was easy. I messed up my first impressions for my top teeth but they reassured me that it was normal and gave me the opportunity to try again. The process has been much more pleasant than any other experience before.

3 years ago

Reply from SmileDirectClub

We are happy to hear that Jamia, we'll continue working hard to get you the smile you deserve.

Feb. 18th, 2021

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Jennifer Cooper ,

This was the easiest process I've ever been through. The staff was amazing especially Robert. He made things very comfortable and very quick. They were very thorough and explaining the entire process plus options. I really appreciate their time and effort and I look forward to having a perfect smile!

3 years ago

Reply from SmileDirectClub

Hello Jennifer, it's always our top priority to leave our customers excited and informed. Thank you!

Jan. 25th, 2021

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Tony Merkin Bath, BAS

I am now halfway through my Smile Direct Club experience. Are they improving? I guess so, but there is still one tooth that will need an awful lot of movement to match their projected smile after 5 months. For the rest they seem to be falling into place, but I guess we wait until the end. I am getting used to earring these aligners, but cannot say that it is fun. Sometimes they are painful as they dig into the gums, which is usually alleviated by some careful clipping, but mostly they are frustrating, and talking with a permanent lisp is no joy either. The highlight of the day come three times when I remove them for eating. the teeth tingle at first, but settle quickly, and it is hard to let the moment go and get the aligners and put them back in. Sleeping is fine, and I get the feeling that the best work is done then. Would I recommend them? Hard to say at the moment, but I didn't like the idea of visiting the orthodontist every 2 weeks, so this seemed a better idea, and more cost effective. I am quite old (63) and din't care too much but the mouth was getting more and more awkward and it seems like time to finally get this done. I am hoping I can write a 5 star review in 3 months.....

3 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Tony. Some discomfort is normal in any orthodontic treatment. If customers have any concerns that their teeth aren't tracking as predicted, we're here to help and can be reached at (800)-848-7566. Best, Madison

Jun. 2nd, 2020

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Rita Richmond, VA

I am 2 1/2 months in of a 7 month process. I am so pleased with the results thus far. Right on track with what Smile Direct provided. I have no issues with customer service at all. I have a friend that did Invisalign’s and she has had more issues with her aligners than I have. I can’t wait to see the final results 😁

4 years ago

Reply from SmileDirectClub

Rita, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Dec. 19th, 2019

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T.Hancock Salt Lake City, UT

I have had a great experience with Smile Direct Club. I've wanted to straighten my teeth for 20 years, but with a crazy life and limited income, it seemed impossible to get set up with a orthodontist and go to regular visits. Each switch of aligners would irritate my tough for 12-24 hours, but nothing that was super irritating. I got a great and timely response to getting off schedule with changing my aligners. I couldn't have had a better experience changing my smile to the one I've always wanted.

4 years ago

Reply from SmileDirectClub

Hi there! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Oct. 2nd, 2019

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Maya J. Bloomfield, CT

I have been using SmileDirect since February, with hiccups vary similar to the ones listed. During my last month of aligners, I started noticing gaps between the aligner and my teeth as well - to the point where I knew they were doing absolutely nothing for my mouth. Up until this time, I didn't have any major issues, however I knew my teeth were not going to be complete after the last aligner. After talking with Customer Service, they asked for pictures. I went back and fourth with them for DAYS, as they kept saying they hadn't received the photos, or that I didn't take pictures of my bottoms....when I don't even have bottom aligners (shows how much they paid attention to my case). After a rescan, the worker at the local office instantly noticed the gap the minute I opened my mouth, and said that although it is advised to keep wearing them until the new aligners come in, to just not wear them since they looked terrible and were doing nothing for my teeth. I was told to contact a Customer Service agent immediately after my rescan, to let them no the situation, with hopes they will get the aligners to me as soon as possible. During the call, I was told the aligners will take 3 - 4 weeks, and that they would do what they can for them to arrive faster. After a month with no aligners, a literally called everyday, and was told that they're in process and that they had a lot of orders blah blah blah. So, after 2 months of waiting, I finally got the aligners. 1st month fit great. Started month 2 week 1 on Saturday - and I am seeing the gap again. I am going to hold out this week and see how week 2 fits, but I have to do this process all over again I am literally asking for my money back.

4 years ago

Reply from SmileDirectClub

Hey Maya. We appreciate the review. We are quite disappointed to read about this experience. We would love to assist you with any questions or concerns you may have. Send an email to our team at at your earliest convenience. Best, Thom

Sep. 9th, 2019

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Jessica Corpus Christi, TX

Easy way to straighten my teeth. Love getting everything in one box. When I had a issues with one of my liners and I was able to email them and get a response on how to handle the problem within minutes and it was on a weekend which was amazing. Only reason I don’t want to give 5 stars cause I haven’t completed my full 6 months and haven’t seemed the end results

5 years ago

Reply from SmileDirectClub

Jessica, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Jul. 8th, 2019

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Brenda Anderson Waxahachie, TX

I have two grandchildren who had crowded teeth and so I took one of them to Smile Direct Club got the correction of her crowded teeth. The Company was very reasonably priced for what was needed. In 1 year she had a beautiful smile. She smiles all the time now and isn’t self- conscious about her smile. I would love to tell everyone what a good job this company does on the correct dentition and oral alignment . We were so very pleased.

1 year ago

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William M Coleman Newark, NJ

Overall my experience was satisfactory. Quick responses to my requests. Such as mailing me their impression kit, easy-to-follow instructions to make my impressions, and facilitating the return of my impressions. The turn-around for my custom-made aligners was less than a week. Slight snag though. The many emails from them confused me. One email had me send in my own impression and another had me schedule an in-person visit. I ended up doing both when I only needed to do one. However, the in-person visit cancelled the mail-in impressions. I also received my gift card and the teeth-whitening kit as promised. In the end, at the council of my significant other, I did not move forward in the process. I recommend using Smile Direct based on my overall experience. Especially for my in-person experience which was pleasant and efficient. The technician answered my questions and got me in and out in a timely manner.

2 years ago

Reply from SmileDirectClub

Hi William. Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Dec. 8th, 2021

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Autumn Lewiston, ID

I have a gap between my two front teeth and wanted to give SmileDirectClub a try. I received the kit and was not impressed that I had to make my own dental impressions. My experience with SmileDirectClub was a positive one, however, I decided to consult with another aligner company that had actual follow-up visits with a face-to-face dentist involved.

2 years ago Edited December 14, 2021

Reply from SmileDirectClub

Hi Autumn, we appreciate you taking the time to leave us this feedback.

Dec. 7th, 2021

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Koerrea LR O'Fallon, IL

First off let me start off by saying this is the first company I looked at. I then looks at least 10 more companies and came back to them. 1. The pricing its very affordable compared to the other companies. 2. The speed of production on the product. It was amazingly fast. 3 and last is the level of customer service is amazing very polite people and can also be very informative when explaining what makes thia product a better choice over others.

2 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Koerrea!

Dec. 3rd, 2021

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JJ Jenkins Orlando, FL

I ordered the kit for the Smile direct club. I chatted with the company and they answered all of my questions. I even had the kit sent to the wrong address, my mistake, and they sent me a new one at no additional charge. I like that the cost of the kit ($20) is secured from the tots price of the treatment so the kit ends up being free. This company was the best priced company for invisible braces, but I ended up not using this company because retainers did it come with the package and was going to cost extra. They do have many positive reviews online.

2 years ago

Reply from SmileDirectClub

Hi JJ, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Dec. 2nd, 2021

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Luke Swierczynski Waterford, MI

I’ll give smile direct 5 stars because the retainers did exactly as advertised, just I hadn’t read it fully to understand exactly what they did. The retainer 100% straightened my teeth and made my smile better than it was, and likely saved me quite a bit of money in the long run doing a lot of the upfront work, but after finishing I realized it didn’t do everything I needed so I did get a second company to finish, but way cheaper overall to start with smile direct.

2 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Luke! Thank you so much.

Dec. 2nd, 2021

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roberto arcia Columbia, MO

As someone who never got braces as a kid because of financial reasons, SmileDirectClub has been a life savior. Although my teeth were not overly crooked, they sent me a retainer to wear that has highly straightened my smile. I would recommend SmileDirectClub to everyone, as they have inexpensive options for retainers/braces that positively affect your daily life significantly.

2 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Roberto! This means the world to us.

Nov. 2nd, 2021

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Cynthia Louis Tallahassee, FL

Love them. I would recommend this though only if you don't have major problems with your teeth. So spacing issues and so on. If you have major issues braces would probably work better but otherwise try this. I love this cause I don't think I look good in braces and I get the same treatment for a lower cost and I looked better doing it. Customer service is great and I got to complains.

4 years ago

Reply from SmileDirectClub

Hi Cynthia! We're thrilled to see this. Thank you so much for the feedback.

Mar. 10th, 2020

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Verified Customer

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Anonymous Clarkston, MI

SmileDirectClub’s program is easy to use and follow. Customer service was always responsive to my questions.

3 years ago

Reply from SmileDirectClub

We're proud of our team – thank you so much for the shout out!

Mar. 4th, 2021

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Verified Customer

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Esther Erie, PA

I easily found everything I needed on SmileDirectClub's website. The invisible liners are very easy to use.

3 years ago

Reply from SmileDirectClub

Esther, it's always our top priority to leave our customers excited and informed. Thank you!

Mar. 4th, 2021

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Verified Customer

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Mischa West Palm Beach, FL

It's been a long process and I think my teeth are being moved in the way of each other and that's why I'm waiting for adjustments. It is good value for your money though.

3 years ago

Reply from SmileDirectClub

Hi there Mischa! It is always a pleasure to assist you. If you need any additional support, remember that we are here to assist, just send us an email to: [email protected]

Mar. 4th, 2021

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Verified Customer

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Charlene Levelland, TX

For the most part my experience has been very positive, I mean I had a few problems and customer support fixed it.

3 years ago

Reply from SmileDirectClub

Charlene, thank you for your kind words and this wonderful review!

Mar. 4th, 2021

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Verified Customer

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Anonymous Gastonia, NC

I am pleased with customer support because I had a question and they were not so sure of the answer so they had a dentist reach out to me again.

3 years ago

Reply from SmileDirectClub

Hi! We're thrilled to see this

Mar. 4th, 2021

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Verified Customer

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Christina

I went with SmileDirectClub's invisible braces because of the affordability as well as the flexible payment options.

3 years ago

Reply from SmileDirectClub

Christina, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Mar. 3rd, 2021

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Verified Customer

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Julie

The product works well, and customer support always replies quite quickly to my concerns or questions.

3 years ago

Reply from SmileDirectClub

Julie, thank you so much for the positive review!

Mar. 3rd, 2021

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Verified Customer

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Anonymous Little Rock, AR

I love the process. It's just so much easier and better on my teeth than having to do the metal braces.

3 years ago

Reply from SmileDirectClub

This is exactly what we're here for! Thank you so much.

Mar. 3rd, 2021

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Verified Customer

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Kathleen New Kensington, PA

Every time I had a question it was answered pretty promptly and I was always very happy with the service I got.

3 years ago

Reply from SmileDirectClub

Hi Kathleen, thank you so much for your positive comments about SmileDirectClub!

Mar. 3rd, 2021

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Verified Customer

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Bernard

I think the products are great. They have excellent customer support who are always there for me or my question .

3 years ago

Reply from SmileDirectClub

Hi Bernard. We're so happy to see this review. Thank you so much!

Mar. 3rd, 2021

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Verified Customer

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Abdul

Customer support is great. They listen to you and get back to you in no time and they solve your problems.

3 years ago

Reply from SmileDirectClub

Abdul, we are so happy to read such a great review about SmileDirectClub!

Mar. 3rd, 2021

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Verified Customer

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Miguel Sonora, CA

The simplicity of following the program to achieve results without having to go into a dental office.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We are really happy to get reviews like this one.

Mar. 2nd, 2021

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Verified Customer

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Cheryl Miller Moncks Corner, SC

I have never had a question or issue that has not been resolved immediately. AND they are always so nice!!!

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 2nd, 2021

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Verified Customer

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Karen Rapp Oceanside, CA

They have great customer service. Every time I call I am greeted very nicely. Everyone is so friendly.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Karen, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

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Verified Customer

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Hazel Temmen Woodway, TX

I was surprised at how straight the aligners performed. If I had a problem it was addressed and fixed without hassle

3 years ago

Reply from SmileDirectClub

We are so happy to see your experience with us was pleasant. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 2nd, 2021

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Verified Customer

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Anonymous Redford, MI

Smile Direct is very good and affordable. They have excellent customer service and they go the extra mile to make sure you’re satisfied.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

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Verified Customer

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Gail

They don’t always fit completely like they should. I had one bad experience with customer service not listening to me but most of them time they are pretty good.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your fitting issues, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Feb. 25th, 2021

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Verified Customer

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Karen Howell Dayton, IN

They gave me a careful evaluation and treatment plan to achieve the results I wanted at a reasonable price.

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Karen!

Feb. 22nd, 2021

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Verified Customer

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Rasheeda Montclair, NJ

My teeth are straightened the aligners worked very well. I would recommend the billing system improveü§ì

3 years ago

Reply from SmileDirectClub

Rasheeda, we're delighted to see this! Thank you for your feedback.

Feb. 22nd, 2021

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Verified Customer

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Troy Sorensen Andover, MN

I have tried 3 times with smile direct to straighten them and the top teeth are perfect but the bottom will not straighten. They are better but not perfect.

3 years ago

Reply from SmileDirectClub

Hello Troy, thank you for the review. Our goal is to help our customers achieve the results they desire and we will do everything within our protocol to help them do so. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Feb. 22nd, 2021

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Verified Customer

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Anna I Torres Bayamon, PR

The first time I tried the equipment it hurt my mouth and tongue. I went to the office again I came back and it hurt me. I had to buy a wax and file the equipment to see if it hurts me

3 years ago

Reply from SmileDirectClub

This is certainly not normal Anna, we would like to assist you as much as we possibly can with the help of our Dental Specialist, please send us an email with your concern at [email protected] so we can assist you.

Feb. 4th, 2021

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Verified Customer

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Linda Spanjer-Furstenburg Fort Lauderdale, FL

I went for a consultation, they took my pictures, but then 3 weeks later, I had to call them to ask them where my things are, and I was told I had to take more pictures for my fitting. I said I should be able to come in for them to fix my pictures or retake pictures, but I was told no that I can't do that.

3 years ago

Reply from SmileDirectClub

Hello Linda, thank you for taking the time to share this feedback. We are concerned to hear about your experience thus far. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Ellen Zsebedics Odessa, FL

Great experience. Everyone was nice and made you feel comfortable. Definitely will do it again for my other children.

3 years ago

Reply from SmileDirectClub

Hello Ellen, thank you for your kind words and this wonderful review!

Jan. 25th, 2021

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Verified Customer

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R Pierce Elmont, NY

The entire experience was unpleasant. I paid upfront before I even received my goods and they trays didn't even fit. I called and was told it would be five weeks before receiving replacements but was still being charged! No thanks. I returned the product.

3 years ago

Reply from SmileDirectClub

Hello R Pierce, thank you for sharing this feedback. We are concerned to hear that your experience has been unpleasant thus far. We would like to learn more, in order to best assist. Please reach out to me directly at [email protected]. Best, Fiona

Jan. 26th, 2021

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Verified Customer

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Paula Echeverri Durango Springfield, MA

I'm in the club since December and I'm with my 5th aligner and I can tell the difference. I love it!

3 years ago

Reply from SmileDirectClub

Hello Paula, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 25th, 2021

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Verified Customer

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Renee Renauer Northville, MI

Fast delivery and frequent check ins from the company. I didn't give 5 stars because I think the aligners are a cheap plastic.

3 years ago

Reply from SmileDirectClub

Hello Renee, reviews like this give us motivation and help us ensure we provide high-quality care.

Jan. 20th, 2021

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Verified Customer

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Rajendra Dasari Houston, TX

the way my retainers taken by 3D not matched with my tooth. And I have returned and re ordered for onceagin but no one is taken care yet and no proper response from smiledirectclub team its really not a way to treat to patients.

3 years ago

Reply from SmileDirectClub

Hello Rajendra, thank you for taking the time to leave us this feedback. We are sorry to hear that the aligners are causing you discomfort with the fitting issues. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021

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Verified Customer

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Alneseya Polanco Kissimmee, FL

I didn't get any type of phone call to let me know i needed to first see a dentist and then they tell me that they will return my call and I still haven't received a phone call back explaining everything to me and that was 2 months ago already

3 years ago

Reply from SmileDirectClub

Hello Alneseya , thank you for reaching out with this feedback. We are concerned to hear that you have not received a call back from Dental Team. This is definitely not what we want for our customers. We strive to ensure that all of our customers feel acknowledged and understood when it comes to their concerns. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jan. 20th, 2021