Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Lois warner lavigne

My teeth really straightened out especially my eye tooth that overlapped another tooth. Everyone I showed was amazed.

5 years ago

Reply from SmileDirectClub

Lois, we really appreciate your positive review!

Jul. 28th, 2020

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Verified Customer

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DeAnne Girton

My aligners Did not fit and they had to send me new ones which set me back quite a ways. They still do not fit. I have a hard time getting ahold of customer service. I still did not get the $100 bonus I was promised for referring my daughter after she also purchased them.

5 years ago

Reply from SmileDirectClub

Hello DeAnne, thank you for taking the time to leave us this feedback. I am sorry to hear that you have had fit issues with the aligners. We strive for 100% satisfaction when it comes to giving our customers the smile they deserve. I would like to assist further, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 25th, 2020

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Verified Customer

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Diana L Hicks

Quick easy painless and GREAT results! All my questions were answered and they are always there for future reference!

5 years ago

Reply from SmileDirectClub

Diana, thanks for your kind comments about our team.

Jul. 28th, 2020

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Verified Customer

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Hannah S

Loved loved loved my experience!! It was painful but my smile is 110% better & it's way more adorable

5 years ago

Reply from SmileDirectClub

Hannah, thank you for taking the time to leave a review and putting a smile on our face!

Jul. 28th, 2020

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Verified Customer

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Kim Taylor

The smile direct club is with you every step of the way. They are always available if you have any questions.

5 years ago

Reply from SmileDirectClub

Kim, we're delighted to read your review!

Jul. 28th, 2020

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Verified Customer

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Felisha Wood

Their customer service is great. The quality is good enough to get the job done. You just have to make the modifications.

5 years ago

Reply from SmileDirectClub

Felisha, we really appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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bernerd vukelich

a number of the aligners were poorly made. cut into my tongue and i had to do a lot of sanding. also i'm not totally satisfied with the end product.

5 years ago

Reply from SmileDirectClub

Bernerd, thank you for taking the time leave us this review. We are sorry to hear that some of the aligners caused you discomfort, and that you are not satisfied with your smile yet. We want to ensure that all of our customers achieve the smile they deserve. In order for us to best assst, please reach out to me directly at reveiws@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Verified Customer

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Jason Allen

The instructions were easy to understand. The aligners fit well and the whole process worked for me.

5 years ago

Reply from SmileDirectClub

Hello Jason, thank you so much for your high rating!

Jul. 21st, 2020

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Verified Customer

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Lewis Brightharp

They presented themselves as a good organization but they need to be truthful about just they can do

5 years ago

Reply from SmileDirectClub

Lewis, we're delighted to read your review!

Jul. 22nd, 2020

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Verified Customer

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Jessica Marshburn

I had a great experience. They were quick and fast to deal with. Everything couldnâ€šÃ„Ã´t be simpler.

5 years ago

Reply from SmileDirectClub

Jessica, we really appreciate your positive review!

Jul. 22nd, 2020

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Verified Customer

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Nathan Stearns

They have an affordable and simple payment structure and they did what they said they would. They fixed my teeth.

5 years ago

Reply from SmileDirectClub

Nathan, thank you so much for this 5-star review! We appreciate you taking the time to share.

Jul. 22nd, 2020

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Verified Customer

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Yuko

SmileDirectClub showed that my teeth would aligned beautifuly. I kept enough time to put on the aligners, but one of my front teeth is still tilted. I learned the limit of orthodontics using aligners.

5 years ago

Reply from SmileDirectClub

Hello Yuko, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Davon Carmona

Pleasant Experience very helpful just remember to change your aligners. I saved $4000 dollars Thank you

5 years ago

Reply from SmileDirectClub

Davon, we're thrilled to see your kind review!

Jul. 22nd, 2020

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Verified Customer

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Andrea Hall

Teeth aligned but when I ordered a retainer it never came in and my teeth went back to where they were with no response from customer service after leaving messages

5 years ago

Reply from SmileDirectClub

Hello Andrea, thank you for your feedback. We are concerned to hear about your experience with our Customer Service. This is definitely not what we want for our customers and I certainly hope we can turn things around for you. In order for us to further assist, please reach to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 21st, 2020

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Verified Customer

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Kris

Was loving how fast and efficient my alignment was going, but I still had a tooth misaligned at the end and correcting that ya taken way too long.

5 years ago

Reply from SmileDirectClub

Kris, thank you for taking the time to leave us this review. We are concerned to hear that you are not 100% satisfied with your end results. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jul. 22nd, 2020

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Verified Customer

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Victoria Findlay, OH

Great guidance for when to use aligners, how long, and how to take care of them. Like that all are sent at once.

5 years ago

Reply from SmileDirectClub

Victoria, we appreciate the 5-star review! We are grinning from ear to ear.

Jun. 16th, 2020

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Verified Customer

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Angel Cortes Hollister, CA

Best customer service, the people that I had meant were very friendly, answered all my questions and concerns.

5 years ago

Reply from SmileDirectClub

We appreciate you taking the time to share some kind words!

Jun. 16th, 2020

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Verified Customer

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Terri Clements Hanover, PA

Cost friendly, fast and easy process. Gave me the smile I have wanted since a child but could never afford.

5 years ago

Reply from SmileDirectClub

We love providing a convenient and cost-effective product for our customers. Thank you so much, Terri!

Jun. 16th, 2020

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Verified Customer

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Debra Sawyers Lititz, PA

Good results at affordable price. Easy to follow program. Would recommend for mild to moderate misalignment

5 years ago

Reply from SmileDirectClub

Debra, thank you so much for the support!

Jun. 16th, 2020

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Verified Customer

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Aminah Muhammad

The process was simple and easy to follow. Some of my aligners didn’t fit correctly. And I had a problem getting my retainers through the website.

5 years ago Edited September 14, 2021

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback. Thank you, Aminah.

Jun. 16th, 2020

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Kristen Wahlers Torrance, CA

It was an awesome experience but I feel like they should let you know when you make your consultation you pretty much have to go through with it.

5 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave us a review, Kristen! We appreciate your feedback.

Jun. 11th, 2020

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Verified Customer

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Kimberly Martinez Chino, CA

The whole experience was easy, their product and customer service made it easy and sweet. I'm happy with my smile

5 years ago

Reply from SmileDirectClub

We truly appreciate you leaving us this feedback.

Jun. 11th, 2020

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Verified Customer

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Denise Reppermund Export, PA

My son used them and his smile looks great. Whenever I had a question they were very nice and knew the answer.

5 years ago

Reply from SmileDirectClub

Denise, we’re thrilled to hear it!

Jun. 11th, 2020

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Brenda Arnaut Monroe, GA

Everything was super easy to handle. But sometimes I didn’t get emails saying when to switch aligners which confused me

5 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review, Brenda. We appreciate your feedback.

Jun. 11th, 2020

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Verified Customer

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Elisa Lawrence Hollywood, FL

The process is well organized. I found results. The packaging, personal touch, follow ups are all great

5 years ago

Reply from SmileDirectClub

This review makes us smile. Thank you, Elisa!

Jun. 11th, 2020

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Zoe Sioux Falls, SD

The tooth that needed correction most didn’t get corrected and my bite doesn’t quite feel right. I wore the aligners diligently as directed. I gave my feedbacks very next day when I was asked right after the completion of my treatment. But there has been no follow ups from the doctor or the company.

5 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Zoe. We are very concerned to hear this and want to get this issue resolved for you. Please reach out to us at 800-848-7566 for further assistance.

Jun. 11th, 2020

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Verified Customer

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Justin Eureka, MO

All around good experience. Would reccomend to anyone that is looking to do aligners and wanting to get a better smile.

5 years ago

Reply from SmileDirectClub

Justin, we’re thrilled to hear it!

Jun. 11th, 2020

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Verified Customer

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Ruth Patil Scottsdale, AZ

Friendly, efficient, the kit was incredible, in that it included everything needed. I can't stop smiling!

5 years ago

Reply from SmileDirectClub

Ruth, we love seeing this!

Jun. 11th, 2020

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Verified Customer

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Sylvia Ramirez Santa Maria, CA

I’m happy with my new smile! It was easy all I had to do was wear my aligners and follow the instructions.

5 years ago

Reply from SmileDirectClub

Thanks so much for the positive review!

Jun. 2nd, 2020

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Verified Customer

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Jill Johnson Thornton, CO

Fast and friendly first visit! No follow-up appointments! My teeth were straightened in less than 4 months.

5 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Jill.

Jun. 2nd, 2020

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Julie Redding, CA

Pretty good but had some difficulty early on with customer service. Did get it handled but not as quick as I would have liked.

5 years ago

Reply from SmileDirectClub

We appreciate your feedback, Julie!

Jun. 2nd, 2020

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Sheila McCoy Thibodaux, LA

I actually had a scan done and ,y liner no longer fit after #7. I got a new order but they were very poor made. I still have the first set which is much more quality. The new set is very flimsy and does not feel supportive of my teeth. They just poke my tongue.

5 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Sheila. We pride ourselves on providing a high-quality product, so this is concerning to see. If you need any assistance, we're happy to help at (800)-848-7566. Best, Madison

Jun. 2nd, 2020

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Samantha Mankato, MN

good but always room for improvement! took a LONG time to get my box of goodies, and the bottom try gets lose really fast.

5 years ago

Reply from SmileDirectClub

We're always working to improve the customer experience and truly appreciate you taking the time to provide feedback!

Jun. 2nd, 2020

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Dawn California, KY

I think it would be nice that after your treatment someone should reach out and see how things are going and if you had any prior concerns.

5 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Dawn. We appreciate your feedback!

Jun. 2nd, 2020

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Michelle Olea Miami, FL

I love my smile I had braces for years and stopped wearing my retainer . This fixed my smile better than braces did!

5 years ago

Reply from SmileDirectClub

Thanks so much for the support, Michelle!

Jun. 2nd, 2020

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Jadison Johns Callahan, FL

I had an aligner break and waited on hold for over an hour with no answer. I also still have a small gap in the front of my mouth when I bite down

5 years ago

Reply from SmileDirectClub

Thanks so much for leaving us a review, Jadison. We're disappointed to hear this and are happy to help. Feel free to give us a call at (800)-848-7566 if you need anything.

Jun. 2nd, 2020

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Charlie Janke Williamsburg, VA

The very best from start to finish. My smile looks so good my ex girlfriend took me back. Thanks Smile Direct

5 years ago

Reply from SmileDirectClub

Charlie, we're thrilled to see your kind review!

Jun. 2nd, 2020

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Olivier Woodhaven, NY

The box came with all the instructions I needed, they were so easy to follow and after 7 months it was all worth it!

5 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Jun. 2nd, 2020

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Michael Johnson

My teeth are a lot straighter than they were, but there are still issues. My bite needs a lot of work, and there is a gap, and some teeth that could be moved a little more.

5 years ago

Reply from SmileDirectClub

We appreciate you taking the time to leave us this feedback, Michael. If customer isn't satisifed with their results, we're happy to look into a re-evaluation and possibly provide additional aligners at no cost to them. Please call us at (800)-848-7566 so we can look into this. Best, Madison

May. 8th, 2020

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Sach A. Beaverton, OR

I am on my reevaluation period, and the way things are handled at this stage is disappointing. My treatment has got delayed by several months and the looks like I will be redoing my earlier treatment stages.

5 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Sach. We're disappointed to hear about this and would be happy to help with this. Please give us a call at (800)-848-7566 so we can assist. Best, Madison

May. 8th, 2020

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Melissa Woessner

My smile did not completely turn out straight or in alignment, but is straighter then before. I am currently in the process of undergoing another treatment.

5 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Melissa. Sometimes teeth do not track as expected, which is why we offer re-evaluations at no cost to the customer to help get them a smile they love. If you have any questions or concerns, we're here for you and can be reached at (800)-848-7566. Best, Madison

Apr. 21st, 2020

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Lisa

It works and it's easy!! So much cheaper than traditional braces and people don't notice your wearing them

5 years ago

Reply from SmileDirectClub

This is exactly what we're here for, Lisa! Thank you so much.

Apr. 21st, 2020

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Cecilia Salgado-Cruz

I've emailed a few times and never received a response but they corrected what I emailed in for. But a follow up email would be appreciated still.

5 years ago

Reply from SmileDirectClub

Cecilia, we are so happy to read such a great review about SmileDirectClub!

Apr. 7th, 2020

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Michael Orlando, FL

Simple and easy! The big Purple box gets sent right to your house with everything you need and that's it!

5 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Michael. We are always here for you!

Apr. 7th, 2020

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Melody Andino

I like how you're out at responsibility for your aligners but you can also contact the company if you need help with anything and receive a response

5 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Melody! This means the world to us.

Mar. 17th, 2020

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Nannette Fisher

I never received a response to email I sent concerning my sons progress when it was nearing the end of his treatment. He still had a gap that needed to be addressed.

5 years ago

Reply from SmileDirectClub

Hello Nannette, this is disappointing to hear as one should always be addressed when they reach out to us for assistance. If a club member reaches the end of their smile journey and they are not satisfied with their end results, they can request a re-evaluation. This allows one to receive more aligners to achieve their desired results. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Emmy Robbin

It was easy and worked! The aligners were easy to put in and take out when needing to eat. I'm a fan for life.

5 years ago

Reply from SmileDirectClub

Emmy, we really appreciate your positive review!

Mar. 10th, 2020

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Taylor Trujillo

They are very nice, i also called and talk to a few people over messages on the website and they were very helpful

5 years ago

Reply from SmileDirectClub

;p44

Mar. 10th, 2020

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Traci Fox

Easy, convenient, works! Love the box that has all trays in it. Very convenient to only visit once in person.

5 years ago

Reply from SmileDirectClub

Hi Traci, thank you so much for your positive comments about SmileDirectClub!

Mar. 10th, 2020

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Dennis Franklin

Customer service was excellent. Straightest teeth I've had in years. Product did everything I expected.

5 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Dennis.

Mar. 10th, 2020