Based in Canada, NewSmile is an invisible braces provider that corrects patients’ smiles through clear, plastic aligners as an alternative to traditional braces. Invisible braces are an affordable, low hassle, less noticeable alternative to traditional metal braces. NewSmile offers an upfront cost and a monthly payment plan. All treatments also come with premium whitening foam for a complete smile makeover. The NewSmile aligner treatment is completed at home without any appointments with an orthodontist. Treatments are available in Canada, the United States, and Hong Kong.
Patients can use HSA and FSA to cover the cost of the treatment in the form of reimbursements. Patients will have to check their policy to see if cosmetic dentistry or beauty and health are covered in their plan. If so, NewSmile can provide a detailed receipt that can be sent to the insurance company with a claim.
NewSmile’s average treatment time is 4–6 months. Though some treatments may take shorter and some may take up to a year, the average time is about on par with other invisible braces companies. This average treatment time isn’t the shortest, but it’s on the average to quicker side in the industry.
As with other types of dental treatment, each case is individual and largely depends on how well the patient wears their clear aligners. It’s recommended to wear the aligners at least 22 hours a day and only take them out for eating and drinking beverages other than water. Doing this will give the quickest treatment time possible. Additionally, patients should brush their teeth before putting their aligners back in to keep them clean and aid in overall dental health.
Many customers complain that the impression kits used to create initial impressions of a patient’s teeth are difficult to use. NewSmile has patients schedule a video call with an impression specialist when they use the impression kit to help patients and make sure they’re using the kit correctly.
The impression kit consists of putty, two trays, and a smile stretcher. Patients need to mix up the putty and put it into the trays evenly to ensure a good impression. Using the smile stretcher can feel awkward, but shouldn’t be painful. Having a video call with a specialist can help make sure all steps required are done properly and that the impressions are precise.
NewSmile offers a risk free impression kit, meaning that anyone can try the impression kit and will get a full refund if they’re not a good candidate for a NewSmile treatment. Invisible braces can treat mild to moderate crowding or spacing as well as many different types of bite issues.
NewSmile offers a smile assessment on its website to also help customers determine if they’re a good fit for an invisible braces treatment. The assessment asks about a person’s teeth and bite, and asks for a photo of their teeth clenched together. Sending this assessment in can help customers determine if they should go forward with treatment or not. If still unsure, starting with the impression kit doesn’t hurt.
Many people can qualify for NewSmile’s clear aligner treatment. People with dental implants or missing teeth can also qualify. When talking with the impression specialist, customers should mention where their implant is or which tooth is missing. Customers will also have to remove any permanent retainers and discuss any dental bonding with their impression specialist.
For customers who want to pay the lowest price, the upfront cost is the way to go. The only downfall is that it has to be paid all at once. The upfront cost $1,595, which is one of the lowest upfront costs in the industry. The entire cost includes an impression kit, treatment preview, all aligners, a set of retainers, and whitening foam. NewSmile also offers periodic discounts on its website if customers share their email address.
If the upfront cost doesn’t work with a customer’s budget, NewSmile also offers a low monthly price of $58 paid with no interest over 24 months with a $295 deposit. While other companies offer less expensive deposits, the monthly fee of $58 is very competitive in the invisible braces industry.
After finishing the last set of aligners, NewSmile provides a free set of retainers. These retainers are to be worn every night in order to prevent teeth from moving back to where they were. Many companies charge extra for retainers after treatment, so having a set included in the overall low cost is a great benefit.
It's unclear whether NewSmile offers a warrantee or guarantee after treatment. Some companies in the industry offer a guarantee that customers will love their new smile or the company will provide more aligners to fix any issues at no cost. NewSmile doesn't advertise such a guarantee or warranty.
I like that they are very accomodating to my questions. They assisted me well. I asked a lot of questions because I wanted to be sure if it should get it or not. I have such a great experience so far. I have been using the aligners for a few months and so far so good.
I have been using it for a couple of months and I have seen a big improvement with my teeth. I can't wait to finish my treatment and see the result! It has been such a smooth experience. Their customer service is very helpful as well.
Bought my kit recently and I received the impression right away. Excited for this journey and I am happy with their customer service
Took me 2 months to receive my aligners. It's worth the wait!
Awesome customer service and I’m so happy with my preview. Can’t wait to receive aligners!
Impressions came in quick and the session was very well done!
I am satisfied with the support team, they have walked me through the process properly and met my expectations. I am half way through my treatment now and whenever I have questions I just send them an email.
Grant | NewSmile
The company has good support and I was able to speak with someone on the phone. My Impression Kit was delayed by several days, but I guess that could be a part of couriers and Covid.