Name: NewSmile
Rating: 2.7

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Elias Kajjouni Pointe-Claire, QC

Im at the beginning of the process i feel that customer service is behind us to make it a great experience.. will see further down the road

3 years ago Edited January 10, 2024

Reply from NewSmile

We are happy to give you the best service! Always feel free to reach out if you have any concerns. Thank you for the review! :)

Jan. 15th, 2021

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Dawn Hayward Humboldt, SK

Received the kit very quickly. My 14 yr old was able to do the impressions herself. Everything done in 30 minutes, and shipped back:)

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience! :)

Jan. 14th, 2021

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Jennie Grevers Woodstock, ON

Trish was friendly and patient with me while doing my impressions. I loved that we were able to "meet" online at a time that was convenient to me.

3 years ago Edited January 10, 2024

Reply from NewSmile

We are so happy to know that have a lovely experience. Thank you so much for your feedback.

Jan. 14th, 2021

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Nancy Oliver Lake Orion, MI

Less expensive way to get the smile you need. You do have to follow the instructions. Very important. I liked the convenience of taking care of myself at home. Less taxing on time.

3 years ago

Reply from NewSmile

Hello Nancy! We really appreciate you leaving a review. We are glad to hear about your experience with us. We are always happy to assist. Please don't hesitate to email us if you have any questions.

Dec. 2nd, 2021

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Verified Customer

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Stephanie Amherst, OH

Everything was pretty good and convenient but I cannot figure out how long I am wearing them for.

3 years ago

Reply from NewSmile

Hello Stephanie! We really appreciate your feedback. Your Treatment preview should show the duration of your treatment. Generally, Day Aligners should be worn 22 hours a day for 2 weeks per tray, and Night Aligners should be worn 10 hours a day for 2 weeks. Please also email us at team@newsmilelife.ca so we can help you further regarding your concern. We are always happy to assist.

Aug. 30th, 2021

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Verified Customer

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Kathy Breen

It was an easy process even in this crazy covid time

3 years ago

Reply from NewSmile

We are so happy to hear about your experience with us, Kathy. We truly appreciate it. Please feel free to email us at team@newsmilelife.ca if you have any questions. :)

Jun. 2nd, 2021

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Verified Customer

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Anonymous

I made the purchase in December and I haven’t received the product. The process is slow and not clear.

3 years ago

Reply from NewSmile

Oh no! This is not the experience that we would like you to have. Our goal is to send your custom-made aligners as soon as possible. We would love to look into your order and check what is happening. Please send us an email at team@newsmilelife.ca!

May. 28th, 2021

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Verified Customer

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Lynn

NewSmile is very responsive. I chose them for their price.

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience. We really appreciate it. Please feel free to reach out any time if you have any questions. :)

May. 26th, 2021

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Verified Customer

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Kristine

I don't like that I need to take off the rough edges and don't find the tracking is easy

3 years ago

Reply from NewSmile

Hi Kristine! Thank you for your feedback. Yes, some might need to file the edges of the aligners. We also have our NewSmile app that can help you with tracking! Please send us an email at team@newsmilelife.ca nd we would love to assist you!

May. 21st, 2021

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Chad Thompson Cuyahoga Falls, OH

New smile is great cheap and affordable and they give you a beautiful smile and the people there are very great nice and friendly

1 year ago

Reply from NewSmile

Hello Chad! Thank you so much for sharing your experience with us. We are so happy to hear about it. Please feel free to reach out to us if you have any questions!

Jul. 3rd, 2023

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Marleysmom Flora, IL

They did absolutely nothing for me. Then put the blame on me for not sending photos in every two weeks! Customer service is very nice at first, then they act like you're trying to steal from them when you complain about no changes, when all I wanted were results, and I got none! And now I'm out 1400+ Ugh! BEWARE!!

1 year ago

Reply from NewSmile

Hello there. We are so sad to hear about this. This is not the experience we want you to have. We would like to check on what happened. Please send us your order number at team@newsmilelife.com so we can investigate further.

Jun. 26th, 2023

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CHRISTINA DAVIS-WELLS

Poor customer service. Long drawn out process to be provided a full refund. And even then, they did not give me a full refund. Provided usable impressions were nearly impossible, and required repeat need to do in impression mold - at your expense. I would not use them ever again.

1 year ago

Reply from NewSmile

Hello Christina. I am so sad to hear about this. This is not the experience we would like you to have. Upon checking, your case is already being handled by our retention team. We have been trying to reach out to you. Please let us know if you were not able to receive our calls and email. Kindly send us an email at team@newsmilelife.com and we will get back to you as soon as we can.

Aug. 3rd, 2023

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Melissa J Probst Phoenix, AZ

I had a horrible experience. Months of "reviewing my plan" and nothing. No aligners. No plan on treatment. Asked them to cancel and they reply with a auto msg about their return policy. I have nothing to return. I did not get anything. I paid in full already and am trying to get a refund.

1 year ago

Reply from NewSmile

Hello Melissa. This is not the experience we would like you to have. Upon checking, your case has been assigned and is being handled by our Refund Department. They will get back to you as soon as they can.

May. 16th, 2023

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Dawn Melling Lethbridge, AB

I liked almost everything except at the end of my treatment I had a big space between two of my top teeth and the tooth was still crooked, the bottom is perfect but am super disappointed.

1 year ago

Reply from NewSmile

Hello Dawn. We really appreciate your feedback. We are so sad to hear about this. This has been forwarded to our team. Please don't hesitate to email us if you have any questions.

May. 9th, 2023

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Lisa W (Lika Lika) Vista, CA

It has been 4 months and 2 impression kits later and they still want me to get a 3rd impression kit. They will not refund me anything and I'm a DA who definitely knows how to take impressions. I should have listened to the other reviews. DO NOT buy from this scam company!

1 year ago

Reply from NewSmile

Hello Lisa. We are so sorry to hear about your experience. Upon checking, our team has reached out to you regarding this. We will keep you updated via email. Please reach out us if you have any questions.

Dec. 29th, 2022

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KandK Reese West Kelowna, BC

I’m just starting the process but so far the team has been amazing and supportive and very helpful.

3 years ago

Reply from NewSmile

Hello there! We are so glad to hear that you are happy with your experience with us so far. We are happy to be with you on your NewSmile Journey. Please feel free to email us if you have any questions. We are always happy to help.

Sep. 17th, 2021

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Dana Bron Vancouver, BC

So far the process has been very smooth! Great friendly staff and fast communication towards all my questions.

3 years ago

Reply from NewSmile

Hello Dana! Thank you so much for leaving a review. We are so happy to hear about your experience with us. Please feel free to contact us if you have any questions. We are always happy to assist!

Jun. 23rd, 2021

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Janine Hutchison ,

Excellent customer service and responsiveness! But the process to receive the actual aligners is quite long compared to other providers.

3 years ago

Reply from NewSmile

We really appreciate you taking the time to give us feedback. Thank you so much! We are always doing our best to give you a great experience. :)

Feb. 23rd, 2021

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Peter Spence , ON

Putty & impression moulds arrived loose in a small envelope. No return address or postage paid box. I would recommend the competition as they send things in a box with free return shipping.

3 years ago Edited September 14, 2021

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Donna Dumas Hamtramck, MI

I wish they would have sent both sizes of the trays. That was an inconvenience..However, the rep was very helpful

3 years ago

Reply from NewSmile

Thank you so much for this feedback. We really appreciate it! Rest assured that we will be doing our best to make things more convenient for our lovely customers. :)

Feb. 12th, 2021

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Marlene Carreiro Ham Kanata, ON

very friendly and very patient with me. (I tend to gag when things are in my mouth) soo excited to start.

3 years ago

Reply from NewSmile

We are also excited and happy to be a part of your New Smile journey! Thank you so much for your feedback. Keep Smiling. :)

Jan. 18th, 2021

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Kerri Chilliwack, BC

The virtual meeting to assist with my impressions was great. Gem, my helper was very patient and helpful!

3 years ago Edited January 10, 2024

Reply from NewSmile

We are happy to hear about your experience! Thank you so much for sharing. :)

Jan. 18th, 2021

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Joshua Grow Monroe, GA

I just ordered and started my impression session. It was quick and reliable - looking forward to a great result.

4 years ago

Reply from NewSmile

Thank you for your feedback! We are so happy to be on this journey with you :)

Jan. 13th, 2021

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Charlotte Duluth, MN

I have an amazing experience with the whole process even until I got my aligners. They keep updating you too.

4 years ago

Reply from NewSmile

We are happy to give you an amazing experience. Thank you for your feedback. :)

Jan. 13th, 2021

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helen Burnaby, BC

Their braces fit perfectly, and they don't cut corners just because they're cheaper than the market price, which is the right choice

1 year ago Edited April 19, 2023

Reply from NewSmile

Hello Helen! We are so happy to hear about your experience. Thank you so much for sharing. Please feel free to email us if you have any questions. We are always happy to help!

Apr. 19th, 2023

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Erik Lewis Atlanta, GA

We tried these on my son. He had no problems. Our dentist was a fan of this product so we gave it a try. Good results.

3 years ago

Reply from NewSmile

Hello Erik! We are so happy to hear about your son's experience with us. We really appreciate you sharing this. Please do email us if you have any questions. We are always happy to assist.

Dec. 2nd, 2021

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Verified Customer

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Stefanie

Not improving as much as 3d scale shown and teeth are very sensitive.

3 years ago

Reply from NewSmile

We are so sorry to hear about your experience with the treatment. This is not the experience we would like you to have. Please do email us at team@newsmilelife.ca for us to check your case and assist you with this.

Jun. 2nd, 2021

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Verified Customer

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Danielle

Even though I ordered them almost six months ago I only got them a week ago.

3 years ago

Reply from NewSmile

We are sorry to hear about your experience. This is not the experience that we would like you to have. Our goal is to send your custom-made aligners as soon as possible. We would love to look into your order and check what happened. Please send us an email at team@newsmilelife.ca!

May. 28th, 2021

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Verified Customer

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Jill

Started the process mid February. Now we are 3 months in and I still have no liners.

3 years ago

Reply from NewSmile

Oh no! We would love for you to receive the aligners as soon as possible to make your smile better. Please send us an email at team@newsmilelife.ca and we are more than happy to check your order!

May. 21st, 2021

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Carlos Rodriguez St Louis, MO

Expect to pay ridiculous amounts for cancellation fees and every other fee in between from this company if you decide it wouldn’t work for you. A real predatory behavior from these people.

1 year ago

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Nicole Carter Jamestown, NC

Angel was very helpful and knowledgeable with getting the best results from my impressions

1 year ago

Reply from NewSmile

Hello Nicole! Thank you so much for sharing your impression session experience. We are so happy to hear about it. Please feel free to reach out to us if you have any questions. We are always happy to help!

Mar. 21st, 2023

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Joan Hagan

Very helpful, nice person from NewSmile helped me make my impressions. Very easy!

1 year ago

Reply from NewSmile

Hello Joan! Thank you so much for sharing your impression session experience. We are so happy to hear about it. Please don't hesitate to reach out to us if you have any questions. We are always happy to help!

Mar. 14th, 2023

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shymaa alramly London, ON

Customer service is excellent, Chloe that helped me in my impression did a great job

3 years ago

Reply from NewSmile

Hello Shymaa! Thank you so much for leaving a review. We are so happy to hear that you are happy with your experience with us. Please feel free to email us if you have any questions. We are always happy to assist.

Nov. 22nd, 2021

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Chantel Anderson Brandon, MB

Would be nice if they sent a few extra putties to mould in the event a mistake is made. $50 for 2 putty trays is pretty steep. Not impressed.

3 years ago

Reply from NewSmile

Hello Chantel. We are so sorry to hear about your experience and we really appreciate your feedback. I will let our team know about this. Please make sure to book an impression session with our specialists so we can assist you in making impressions. Feel free to email us at team@newsmilelife.ca if you have any questions.

Jun. 11th, 2021

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Jose Antonio Fernandez Delray Beach, FL

Angel was very patient and friendly showing me how to get the best possible impression

3 years ago

Reply from NewSmile

Hello Jose! We are so glad to hear that you are happy with your Impression session. Thank you so much for leaving a feedback. We really appreciate it. Please feel free to email us if you have any questions. :)

Jun. 7th, 2021

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Sallyann Wood Provo, UT

I thought the impression session went well, but it has been 2 months since I sent them in and I haven’t heard from anyone. I’d like to receive my retainers.

3 years ago

Reply from NewSmile

We are sorry to hear about your experience. This is not the experience that we would like you to have. Please email us and we will look up your order number. We will DM you as soon as we can.

May. 10th, 2021

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AmandaWindsor New Waterford, NS

Very patient and kind. So impressed with the service so far. can't wait to get my aligners.

3 years ago Edited September 14, 2021

Reply from NewSmile

Thank you so much for sharing your experience with us. We are so happy to hear about it. We are always here to help. We are so happy to be a part of your NewSmile Journey!

Apr. 2nd, 2021

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Gowrish Kumar Bollur ,

The service was quick n easy, The staff were friendly and helpful. Also cleared all my doubts

3 years ago

Reply from NewSmile

We are so glad to hear about this. Thank you so much for sharing your experience. Just message us if you have any questions. Keep Smiling!

Mar. 18th, 2021

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Vagisha Barwal Montreal, QC

It was great. Angel helped me in taking my impressions nicely. Hope it gets passed.

3 years ago

Reply from NewSmile

Thank you for sharing your experience with us! We are so happy to be with you in your NewSmile Journey. :)

Mar. 4th, 2021

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Stephane G Saint-Augustin-de-Desmaures, QC

Thus far i am very pleased with the communication and the web meeting for the impressions

3 years ago

Reply from NewSmile

We are so glad to hear about your experience! We are very thankful for you taking the time to leave a review. :)

Mar. 4th, 2021

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Shawn McMahon Wausau, WI

Gem was very helpful and patient with me as we did my impressions together. Thank you

3 years ago

Reply from NewSmile

We are so happy to hear about your experience. Thank you so much for taking the time to leave feedback. We are always here to help! Just let us know if you have any questions. :)

Mar. 4th, 2021

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Ciara D ,

So far so good. Customer service has been pleasant and appointment was booked promptly.

3 years ago

Reply from NewSmile

Thank you so much for taking the time to leave your feedback. It really helps us a lot! :)

Feb. 3rd, 2021

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Verified Customer

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Hilary Radford

It's a very long process to do the impressions and get the liners

3 years ago

Reply from NewSmile

Hi Hilary! Thanks for your feedback. These are custom-made aligners that we carefully designed to straighten your smile. The faster we receive your impression, the faster you should receive your aligners. Do you still have an active account with us? Pleas send us an email at team@newsmilelife.ca and we are more than happy to assist you!

May. 21st, 2021

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Stacey90 Craigavon, ABC

Excellent service! Very quick. Extremely helpful staff! Highly recommend

1 year ago

Reply from NewSmile

Hello Stacey! We are so happy to hear about your experience with us. Thank you so much for sharing. Please feel free to reach out to us if you have any questions. We are always happy to help!

Mar. 15th, 2023

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K Larocque Entrelacs, QC

Clou was great, ahe explained very well and it didn't take the full hour...

1 year ago

Reply from NewSmile

Hello there! We are so happy to hear about your experience. We really appreciate it. Please feel free to reach out to us if you have any questions.

Dec. 28th, 2022

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Elizabeth Montalvo Corpus Christi, TX

Angel was very helpful and kind. The process was easy and quick.

2 years ago

Reply from NewSmile

Hello Elizabeth! Thank you so much for sharing your experience with us. We are so happy to hear about it. Please feel free to email us if you have any questions. We are always happy to help!

Aug. 24th, 2022

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Tony Pompeo Beaconsfield, QC

Cloue was outstanding. Very patient and thorough. Thanks again!

2 years ago

Reply from NewSmile

Hello Tony! Thank you so much for your feedback. We really appreciate you sharing your experience with us. Please feel free to email us if you have any questions.

Jan. 13th, 2022

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Cris Vancouver, BC

The impression session was helpful in getting good impressions

3 years ago

Reply from NewSmile

Hello Cris! Thank you so much for sharing your experience with your Impression Session. We really appreciate it. Please don't hesitate to email us if you have any questions.

Nov. 23rd, 2021

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Haris Roshan Toronto, ON

Customer service was on point, they email you quickly and effectively!

3 years ago

Reply from NewSmile

Hello Haris! Thank you so much for leaving a review. We are so happy to hear about your experience with us. Please feel free to email us if you have any questions.

Sep. 24th, 2021

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Jane C Plano, TX

Great people to help with taking your impressions. Very patient and upbeat.

3 years ago

Reply from NewSmile

We are so happy to hear about your experience, Jane! Thank you so much for sharing. :)

May. 14th, 2021