Name: NewSmile
Rating: 2.9

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Sam Gonnerman Lincoln, NE

Way too long turn around times, 2 months to get my aligners? Jeesh

3 years ago

Reply from NewSmile

Hi Sam! The faster we receive the Impressions, the faster the process will be. We are doing our best to deliver the aligners to you as soon as possible. Please don't hesitate to email us if you have any questions.

Apr. 22nd, 2021

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Nathan Zeng Montreal, QC

The impression part doing at home is a bit challenging, but the customer service was very good.

3 years ago

Reply from NewSmile

Hello Nathan! Thank you so much for leaving your feedback. We really appreciate it. Just message us any time if you have any questions. :)

Apr. 7th, 2021

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Isabel Michaud Pierrefonds, QC

Service with Shaira was excellente. She was very patient and explained well.

3 years ago

Reply from NewSmile

We are so glad to hear about your experience. We really appreciate you taking the time to leave a review. Just message us anytime if you have any questions. :)

Mar. 11th, 2021

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Jen Thunder Bay, ON

Shaira was a delight! So nice and patient. She made the process easy and fun.

3 years ago

Reply from NewSmile

We are so happy to hear about your experience with us! Thank you so much for taking the time to share this. Keep Smiling! :)

Mar. 11th, 2021

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Craig Lockhart Denver, CO

great experience with Shaira assisting me with the impressions process

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience with us! We totally appreciate it. Just message us if you have any questions. :)

Mar. 11th, 2021

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Lindseyschmidt Saskatoon, SK

Good experience, helpful customer service, and quick delivery of the impression kits.

3 years ago

Reply from NewSmile

We are always happy to help you! Thank you so much for this review. :)

Jan. 15th, 2021

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Rochelle Constitution Hill, NSW

Took me 2 months to receive my aligners. It's worth the wait!

3 years ago Edited September 14, 2021

Reply from NewSmile

Thanks for your feedback! :)

Jan. 14th, 2021

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Susie KOVECSES Langley, BC

The people I have dealt with through this process have been lovely and very helpful

3 years ago Edited January 10, 2024

Reply from NewSmile

Thank you so much for sharing your experience! We are always here to help. Just message us anytime!

Mar. 11th, 2021

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Verified Customer

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Jayden

We have not received our product yet we ordered it back in January

3 years ago

Reply from NewSmile

Hi Jayden! We are sorry for the delays. We would love to check the status of your order. Please contact us at team@newsmilelife.ca and we will follow up your order!

May. 21st, 2021

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Kieron Finn Leeds, LDS

Cloue was knowledgeable, helpful, and professional. Thanks

1 year ago

Reply from NewSmile

Hello Kieron! Thank you so much for your feedback. We are so happy to hear about it. Please feel free to email us if you have any questions. We are always happy to help!

Jun. 14th, 2023

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Alicia Guy Yorkton, SK

Very knowledgeable and helpful with doing the molds.

1 year ago

Reply from NewSmile

Hello Alicia! We are so happy to hear about your impression session experience. We really appreciate you sharing it. Please let us know if you have any questions. We are always happy to help!

Mar. 14th, 2023

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Fahad Qasim

Very professional skills and very customers care services

1 year ago

Reply from NewSmile

Hello Fahad! Thank you so much for leaving a feedback. We really appreciate it. Please feel free to reach out if you have any questions.

Feb. 14th, 2023

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Megan Hitchcock Lakewood, CA

Great so far! So helpful with the impressions.

2 years ago

Reply from NewSmile

Hello Megan! We are so happy to hear about your experience with us. Thank you for leaving a review. Please feel free to email us if you have any questions. We are always happy to help!

Apr. 5th, 2022

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Melissa Swain High River, AB

Service has been great so far! Very friendly

2 years ago

Reply from NewSmile

Hello Melissa! Thank you so much for your feedback. We really appreciate you sharing your experience with us. Please feel free to email us if you have any questions.

Dec. 31st, 2021

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Nana M Vancouver, BC

Their customer services and products were great

2 years ago

Reply from NewSmile

Hello Nana! We are so happy to hear about your experience with us. We really appreciate it. Please feel free to email us if you have any questions. We are always happy to assist!

Nov. 24th, 2021

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Christian Vancouver, BC

The impression person was really helpful

2 years ago

Reply from NewSmile

Hello Christian! We are so happy to hear that you are happy with your Impression Session experience. Please do email us if you have any questions. We are always happy to assist.

Nov. 23rd, 2021

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Ems Vancouver, BC

I have finished treatment and they have been helpful

2 years ago

Reply from NewSmile

Hello Ems! We are so glad to hear that you are happy with your experience with us. We are so happy to be a part of your New Smile Journey. Feel free to email us if you have any questions.

Nov. 23rd, 2021

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Katrina B. Cebu City, CEB

Loved the customer service. Best gift to myself.

2 years ago

Reply from NewSmile

Hello Katrina! We are glad to hear that you are happy with your experience with us. We are delighted to be part of your New Smile Journey. Please don't hesitate to email us if you have any questions.

Nov. 18th, 2021

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Chloe Marie Cebu City, CEB

the company is amazing and the people are nice

2 years ago

Reply from NewSmile

Hello Chloe! Thank you so much for leaving a feedback. We are so happy to hear about your experience with us. We are always happy to assist. Please feel free to email us if you have any questions!

Nov. 18th, 2021

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Christine Edmonton, AB

I finished wearing aligners and it really improved

2 years ago

Reply from NewSmile

Hello Christine! We are so happy to hear about that. Thank you so much for leaving a review. We really appreciate it. Please feel free to email us if you have any questions.

Nov. 18th, 2021

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H Walker Montreal, QC

Super friendly team! Aligners Work perfectly for me!

2 years ago

Reply from NewSmile

Hello there! Thank you so much for leaving a review. We really appreciate it a lot. We are also so happy to hear about your experience with us. Please feel free to email us if you have any questions.

Nov. 17th, 2021

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Derrick Hennings Omaha, NE

Very helpful and quick to guide with impression session.

3 years ago

Reply from NewSmile

Hello Derrick! We are so glad to hear that you are happy with your impression session. We really appreciate you sharing this. Please feel free to email us if you have any questions. We are always happy to assist.

Oct. 22nd, 2021

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Studio Lite Tallahassee, FL

good job, angel was very kind and communicative with me.

3 years ago

Reply from NewSmile

Hello there! We are so glad to hear that you are happy with your impression session. Thank you so much for sharing. We really appreciate your review. Please feel free to email us if you have any questions. We are always happy to assist!

Oct. 12th, 2021

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Nessagirl81 Saint-Jerome, QC

Was amazing experience Chloe was super nice

3 years ago

Reply from NewSmile

Hello there! We are so glad to hear that you are happy with your experience. We are always happy to help. Please feel free to email us if you have any questions!

Aug. 16th, 2021

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Mr Boire Windsor, ON

Wrong size impression kit. No local dentists. Toronto isn't the only place people live in Ontario.

3 years ago

Reply from NewSmile

Hello Shawn. We are so sorry to hear that you need a different size tray. We usually send average trays to our customers. We also have affiliate clinics in Burlington and we are looking forward to having more this year. Can you please measure the size of your mouth and send it to team@newsmilelife.ca? Thank you!

Jun. 11th, 2021

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Sophie Vancouver, BC

it was a good overall. fast response from the team

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience! We really appreciate it. :)

May. 26th, 2021

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Charlie Vancouver, BC

the people I speak to are very helpful. good value

3 years ago

Reply from NewSmile

Thank you so much for sharing your experience with us. We really appreciate it. Please feel free to reach out if you have any questions. :)

May. 26th, 2021

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Emily Vancouver, BC

good value for the pay and fun impression

3 years ago

Reply from NewSmile

We are so glad to hear about our experience. Thank you so much for sharing. We really appreciate it. Keep Smiling. :)

May. 26th, 2021

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Danah Aguilar Scarborough, ON

Angel is so nice and very helpful to me!

3 years ago

Reply from NewSmile

Thank you so much for leaving your feedback! We really appreciate it. :)

Mar. 11th, 2021

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Uno de Many Fraser, MI

Spectacular customer service! Quick to respond!

3 years ago

Reply from NewSmile

We appreciate you for leaving your feedback. We are happy to hear about your experience. Keep Smiling! :)

Mar. 4th, 2021

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Mallika Mehta Burnaby, BC

Very supportive and knowledgeable staff.

3 years ago

Reply from NewSmile

Thank you so much for leaving your feedback. We really appreciate it!

Feb. 23rd, 2021

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Amanda Shiels Portage la Prairie, MB

Very nice, patient, and professional. Very helpful

3 years ago

Reply from NewSmile

Thank you so much for letting us know about your experience. It really means a lot to us! We are always here to help. Keep smiling! :)

Feb. 23rd, 2021

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Janelle dean Dawson Creek, BC

Fantastic she was very helpful when doing my Impressions

3 years ago

Reply from NewSmile

Thank you so much for leaving your feedback. We really appreciate it. :)

Feb. 10th, 2021

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Enid Loera ,

Amazing customer service staff very friendly

3 years ago

Reply from NewSmile

We are always here to help! Thank you for your review. :)

Jan. 18th, 2021

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Liak Ottawa, ON

Very friendly and willing to listen people

3 years ago

Reply from NewSmile

Thank you for your feedback. We are happy to help! :)

Jan. 13th, 2021

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Donna Marie Kerfoot Surrey, BC

Great, pleasant helpful, informed staff.

3 years ago

Reply from NewSmile

Thank you so much for this feedback. We appreciate it!

Jan. 15th, 2021

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Guljit Saint-Lambert, QC

Very helpful and patient agents. I had questions answered well

3 years ago

Reply from NewSmile

We are always here to help! Thank you so much for the review. :)

Jan. 15th, 2021

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Kathleen Dodd-Moher Nepean, ON

So far so good. Staff was helpful with making the impressions, yet to receive my aligners

3 years ago

Reply from NewSmile

Thank you so much for your feedback! We are very happy to help! :)

Jan. 14th, 2021

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Misty Peoples MO

Great for style and makes your mouth beautiful again

1 year ago

Reply from NewSmile

Hello there! We are so happy to hear your feedback regarding our aligner treatment. Thank you so much for sharing. Please feel free to email us if you have any questions. We are always happy to help!

Jun. 7th, 2023

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Phaya P Saint-Pascal, QC

G was very patient with me. Thank you!!!

3 years ago Edited September 14, 2021

Reply from NewSmile

Thank you also for your feedback! We are always here to help. :)

Jan. 18th, 2021

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Alexandre Valembois Montreal, QC

Easy simple safe. I feel good about it

2 years ago

Reply from NewSmile

Hello Alexandre! We are so happy to hear that you are happy with your experience with us. We really appreciate you taking the time to leave a review. Please do email us if you have any questions.

Nov. 17th, 2021

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Karim Rekik Montreal, QC

Great customer service but shipping is the problem

3 years ago

Reply from NewSmile

Thanks for your review, and our apologies, due to the Holiday Season, and current events, where shipments have been delayed by Canada post. We hope this will be resolved shortly.

Jan. 14th, 2021

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Jan Gray Dartmouth, NS

They sent an outdated return package label

3 years ago Edited September 14, 2021

Reply from NewSmile

Hi Jan! This has been sorted out, we appreciate your patience. Please let us know if you need anything else.

Apr. 2nd, 2021