Name: CandidPro
Rating: 4.8

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Riley Laguna Beach, CA

Josh M went above and beyond to answer my questions and help me strategize my journey

4 years ago Edited September 14, 2021

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Andrew , UT

Quick and professional service, and you get a cool toothbrush at your scan appointment.

4 years ago

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Matt C Stratford, CT

Candid unfortunately didn’t work for me, however they did all they could to deliver an easy treatment process and exceptional customer service.

5 years ago

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Constance New York, NY

Great company! Straightened my teeth in just 6 months, and love the free whitening.

5 years ago

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Ann Bertram Portland, OR

My teeth were not straight after my treatment plan was supposed to be completed. I’ve been contacting them for over 5 months now to try and fix it but they haven’t done anything.

5 years ago

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jannica klingborg CA

Super friendly helpful staff , keome was amazing and super helpful! Looking forward to see the end results:)

3 years ago

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Eric Hollaway TX

Sam was fantastic! Thorough, knowledgeable and polite. Everything you'd hope to receive in customer service

3 years ago

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Verified Customer

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Travis Burns San Diego, CA

It was alright. But my results were not as they said it would be.

4 years ago

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Verified Customer

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Nicey

Started off on a bad note due to their staff mistskes

4 years ago

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Verified Customer

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Amy

Terrible customer service. Takes forever to receive the product. And barely works.

4 years ago

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Lisa Hill

Timely and professional. Quickly answered all my questions.

2 years ago

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alexis jones

Very friendly, fast and easy process. Very straight forward. Highly recommend

3 years ago

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Lindsay Hecker Dorchester, MA

Very kind and knowledgeable staff! Brittney in particular was so welcoming and friendly :)

3 years ago

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Angela Chicago, IL

It was great. They explained everything without pushing the sale.

3 years ago

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Aric Brandon

Shayla walked me through every step of the process and was a pleasure to converse with.

3 years ago

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Lauren G. Houston, TX

Zou was very polite and very helpful to answer all of my questions!

3 years ago

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Joanne Griffin Townsend, DE

So far very professional and courteous. Too soon to really review my entire experience

3 years ago

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Michelle Meesh Taylor Los Angeles, CA

Amazing!! Super easy and clean and nice! Paola was super friendly and patient!

3 years ago

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Shea Harms Los Angeles, CA

Staff was friendly and helpful. Equipment used was up to date and efficient.

3 years ago

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Bien Flamas Long Beach, CA

It was a nice experience:) they helped to understand really good the process

3 years ago

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Steve Vail Cape Coral, FL

The amount of time to align my teeth is very minimal, I like that

3 years ago

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Clara Shim New York, NY

Liv was amazing! Very cute explaining the process and works faaaast!

3 years ago

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Sean Fuller Ellicott City, MD

Daphne was my care specialist and took care of my visit and set me up right

3 years ago

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Justin Fort Worth, TX

The experience was great. They were very thorough and informative.

3 years ago

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David Paik Atlanta, GA

Christian and the candid team was awesome and very helpful!!

3 years ago

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Ari Chicago, IL

Great service. Candidate are very good in keeping in touch and very friendly!

3 years ago

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Dale R Orlando, FL

Was able to come in the studio and get it done..very friendly

3 years ago

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Titilayo San Jose, CA

Great staff, great office, very modern office, & equipments just love them

3 years ago

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Spencer Wyckoff Oakland, CA

Had an excellent experience for my initial Candid visit. Leo was great!

3 years ago

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JevonteH72 Houston, TX

Pretty streamline in the process and questions regarding treatment.

3 years ago

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Alison Kwan San Francisco, CA

Good. Informative. Hope is awesome! Looking forward to next time.

3 years ago

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Nicholas D Clemente Sacramento, CA

Straight forward and clear-respectful. I appreciate the time and etc.

3 years ago

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karen.welty@att.net Plano, TX

Veery professional and explained all the steps in the process completely

3 years ago

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Oscar Orori Rockville, MD

I had the best experience …good customer service and patience

3 years ago

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Brett Ferguson Winston-Salem, NC

I hate that I have paid $2,000 for aligners that I cannot use. I hate that the aligners cause bleeding and unbearable pain. I wish that I had never purchased this product.

3 years ago

Reply from CandidPro

Hi Brett. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Aug. 10th, 2021

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Maggie Jasper, AL

Very good customer service!! So helpful and helps whenever I need it!

3 years ago

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Salomon Hernandez Houston, TX

Tatiana was incredible. she was very patient and helpful. And was very kind.

3 years ago

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Cadey Austin, TX

Breeya helped me and did an amazing job. Staff was very friendly.

3 years ago

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Nathaniel Henry New York, NY

Therin was great, super helpful,great explanation on everything

3 years ago

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John Gilfillan San Jose, CA

Hope was very warm and welcoming and answered all my questions clearly.

3 years ago

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Stephen Irwin San Francisco, CA

Phenomenal customer service by Hope and also very knowledgeable.

3 years ago

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Marc Nickel Seattle, WA

Great service and super easy! Hope was great at explaining everything.

3 years ago

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Crystal Yoo Dallas, TX

The staff were very friendly and they’ve explained everything throughly.

3 years ago

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Dino Capazario Queens, NY

Bobby from the upper East side was great and very informative!

3 years ago

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victoria pogue New York, NY

It was really great and informative. Bobby was very helpful.

3 years ago

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KoalaFornia PL

I love the way I got treated I felt like I was at home and I totally love it

3 years ago

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Sominique Philadelphia, PA

Great experience very informative very professional excellent customer service

3 years ago

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Brandy Miller CA

It’s a very simple less time consuming process to straighten my teeth

3 years ago

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Erika B. The Bronx, NY

Great service with Therin in the Upper East side office. Lovely office as well!

3 years ago

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Paul Jara New York, NY

Everything was very well explained. Therin is kind and professional.

3 years ago