Name: CandidPro
Rating: 4.8

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Steph Kramer Pittsburgh, PA

Everyone has been very helpful and my experience has been exactly as expected.

3 years ago

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Lisa Valrico, FL

Easy to manage steps and guidance. Comfortable and easy to wear.

3 years ago

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Thatiana Geiger CA

Awesome customer service! Nathan is very patient and knowledgeable!

3 years ago

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Denice SOS Troup, TX

Customer service is always so helpful and they promise to follow up within so many hours.

3 years ago Edited September 14, 2021

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Elizabeth Emm New York, NY

In the beginning it was good, but coming to the end of treatment in my first set, communication and customer service was seriously subpar.

3 years ago

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Daniel McGee Minneapolis, MN

Corey was very professional and informative! Had a better experience than I was expecting!

3 years ago

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Amaray Munoz San Jose, CA

Isabelle was so informative and helped me understand clearly my process.

3 years ago

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Mansoor Wardak New York, NY

Love how the staff made the whole experience easy and they were very friendly.

3 years ago

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Jane Brezhnev New York, NY

Clean and efficient, friendliness of the staff. Felt taken care of.

3 years ago

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Kevin Baltimore, MD

Very friendly care specialist . Quick and efficient service.

3 years ago

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susan Washington, DC

Fairfax office was awesome- Lee was very kind and knowledgeable.

3 years ago

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Jon Pinard Washington, DC

All very positive, friendly and knowledgeable staff. Excited to start journey.

3 years ago

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Yamira Rivera New York, NY

My experience was wonderful. Therin was very knowledgeable and professional .

3 years ago

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Omaya Silver Spring, MD

Came to Rockville location and evaluation went very smooth. Thank you Salim!

3 years ago

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Juliette Staple New York, NY

Janelle on the upper east side was amazing and explained everything clearly.

3 years ago

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Jahidul Islam Ellicott City, MD

I been to Candid Washington DC and Melanie were great at explaining the steps.

3 years ago

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Matthew Swick Buffalo, NY

Worth every penny. and the best customer service of any company!

3 years ago

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Shannon New York, NY

Today's experience with Brooke on the UES was seamless! Thank you so much !

3 years ago

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Noor Yafai Brooklyn, NY

I am seeing slight progress already on my third set which is amazing. I am loving the process

3 years ago

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Ihab Hamideh Ontario, CA

Great staff. Paula was patient and informative, overall really great.

3 years ago

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Michael Bouchard Cambridge, MA

Melanie was fantastic!! Professional and explained everything in detail!

3 years ago

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Heita Ueshima Hayward, CA

Staffs were friendly and well trained to go through the process

3 years ago

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Killa harsh New York, NY

I helped by Justin at the upper east side, very friendly and nice staff.

3 years ago

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Eron Maeweather Atlanta, GA

Customer service was great & your staff was very knowledgeable.

3 years ago

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Zach Franks Minneapolis, MN

Knowledgeable, nice and professional. Explained everything thoroughly.

3 years ago

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Kendallh Kensington, MD

I came to the DC location and they were very helpful and informative

3 years ago

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Fabian Ramirez Los Angeles, CA

Analisa needs a raise. The in studio treatment was very professional!

3 years ago

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Rachel Smith Winchester, VA

I’ve had to have my aligners redone, a process that took almost 2 months. Then I’m only on my second set and they are already not fitting right. I’m stuck on this step.

3 years ago

Reply from CandidPro

Hi Rachel. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 5th, 2021

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TiffaniR Waukesha, WI

Josh was super awesome and offered to answer any questions I may have had.

3 years ago

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Nigerian Goldd New York, NY

Loved the whole experience! Very informative!!! Would recommend always!

3 years ago

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Maria Gabriela Noval New York, NY

I went to candid upper east side.It was great! Everyone super kind.

3 years ago

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Tiana England Queens, NY

Justin was such a pleasure ! Had a great experience with candid

3 years ago

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RJ New York, NY

Candid team is super responsive and straightforward! Couldn’t be happier!

3 years ago

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Jordan Morris Los Angeles, CA

Excellent service. Nathan took good care of me and was very thorough.

3 years ago

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Reece Martinez Redding, CA

Emma was so amazing she answered all my questions and was just so amazing!!!

3 years ago

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Fallon Barber Corinth, MS

Customer service is amazing! Process has been super easy so far!

3 years ago

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Susana Lopez New York, NY

Very professional staff that provided excellent customer service.

3 years ago

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Ryan Li Oakland, CA

Great. No other customer there. Safe. Sales people very helpful

3 years ago

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Charlotte Barrows Queens, NY

Friendly and professional. Thank you Ebony for your clear explanations!

3 years ago

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Marina Q Los Angeles, CA

It was great! They made me feel super comfortable and explained everything!

3 years ago

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Fkh San Jose, CA

Great. Efficient and friendly employees. Technology was very cool to see too

3 years ago

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Eli Ken Fort Worth, TX

The whole process is easy. I’m so excited to receive my plan.

3 years ago

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Czarene Del Rosario San Francisco, CA

Everything went smoothly. Candid team are very accommodating.

3 years ago

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Deborah Alexander Atlanta, GA

I love the process and the progress! Try them you will not be disappointed!

3 years ago

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Vijay Fairfax, VA

Excellent support and professional Images taken. Process well explained .

3 years ago

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Ladarius Scott Atlanta, GA

Its was very good experience that broke everything down for me

3 years ago

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ShanaLynn Toccoa, GA

Affordable and simple process! Looking forward to seeing the results!

3 years ago

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Luke Keating Chicago, IL

Excellent service from Hope. She explained the process from start to finish.

3 years ago

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Wendy at DSOURCE Chicago, IL

They do payment plans, ship fast, and got bomb ass customer service!

3 years ago

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KK San Jose, CA

Easy, straight forward, accessible, friendly, and professional

3 years ago