Name: byte
Rating: 4.5

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Verified Customer

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Amanda Schmitt

They are working, but I have had a few issues during the process. They are there and guide you in the beginning and then dissappear.

2 months ago

Reply from byte

Hello Amanda, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Monica

I still haven't recive my next set of bytes and it benn more the a month

2 months ago

Reply from byte

Hello Monica, it's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jul. 12th, 2023

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Verified Customer

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Sabina Godek

So far so good! I’m currently on my 3rd step out of 13 and I don’t have any complaints. All the people from byte I talked to were very friendly. The 1 star is missing since they won’t be able to fix 1 of my really crooked teeth (towards the back) 1 of my teeth that is a bit higher than the others or my overbite, still, the teeth I was most concerned about will be nice and straight after the treatment. I feel like the hyperbyte does help with soreness especially after switching to new aligners so I’m glad that is included. I kinda regret getting the byte protection plan, since I know I won’t lose or break any of my aligners, for some reason I thought each aligner would be sent to me separately, that’s the reason I got it. Anyway… hopefully the retainers will be worth it.

2 months ago

Reply from byte

Hello Sabina! Thank you so much for this great feedback! Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Kylie Little Rock, AR

I finally get to invest in myself at an affordable price. I absolutely love smiling now!

2 months ago

Reply from byte

Hi Kylie! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

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Verified Customer

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Lizzy Hudson, MA

The beginning of my experience was great. My aligners fit perfectly and my teeth were on track. I’m now experiencing issues with two teeth and waiting on a response from customer service which is decidedly slow. My plan was originally supposed to take two months total but I have a feeling it’ll take 4-5.

2 months ago

Reply from byte

Hello Lizzy! At Byte our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at byte[email protected] to connect with the Clinical Team.

Jul. 12th, 2023

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Verified Customer

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Kimberly Luce Troy, NY

She responded quickly. Very pleasant. Answered my question

2 months ago

Reply from byte

Hello Kimberly! We are delighted for this amazing feedback! At Byte, we want to make the experience an easy and smooth process while providing optimal support. We are beyond excited, please feel free to reach out if you have any questions or concerns.

Jul. 15th, 2023

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Joseph Faenza Washington, DC

I really like the Byte invisible braces, and their customer service was exceptional because they do all the paperwork for you. Also, they are a very comfortable fit.

1 month ago Edited August 7, 2023

Reply from byte

Thank you, Joseph, for this kind review! If any questions or concerns arise, please don't hesitate to reach out at patient.byte.com/support. We're here to help.

Aug. 8th, 2023

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Bill Whalen Prior Lake, MN

Don't waste your time and money. I don't have terribly out of alignement teeth. The aligners didn't really work well at all. Their app kept causing issues tracking progress and their staff never proactively caught the issues (aligners were not fitting properly). If I could go back...wouldn't do it again. I've emailed them numerous times to get a resolution, but it's like they never see my previous emails and keep asking for infomration I've provided like 3-4 times. I've requested to speak to a manager, but they blow me off. Not impressed.

1 month ago

Reply from byte

Thank you, Bill, for reaching out--and for your feedback, as it is very helpful for us. We would love to investigate any concerns you're having further to assist in any way we can, so the best step would be to reach out to the Byte Support Team directly. You can contact them at patient.byte.com/support or via phone at phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. You may also reach out at [email protected] to be connected. Thank you.

Aug. 8th, 2023

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Cathy Rumbolo Concord, NC

This was basically easy to follow. My questions were answered quickly.

1 month ago

Reply from byte

Thank you, Cathy! We work hard to make sure our process is as easy-to-follow as possible, so we're thrilled to hear we succeeded. If any questions or concerns come up, please reach out at patient.byte.com/support--we're here to support!

Aug. 24th, 2023

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Costa Kessia Philadelphia, PA

I’m loving byte !!!! My results speaks louder than any words to describe how excited I’m with byte support in achieving my dreams to have a perfect smile !

1 month ago

Reply from byte

Thank you, Costa, for this amazing review! We could not be more excited to hear this--and if any questions or concerns come up, please don't hesitate to reach out to us at patient.byte.com/support. We're here to help!

Aug. 25th, 2023

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Daniel Houston, TX

It works, my teeth are moving The packaging and instructions for molds and using trays are easy and well designed

1 month ago

Reply from byte

Thank you, Daniel, for this thoughtful review. We work hard to make sure our products are easy-to-use and well-designed, so this is good for us to know. Please reach out if any questions come up--we're here to help!

Aug. 25th, 2023

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Leisa Rivas Livermore, CA

Got pretty well. Some areas rub/press into the gums leaving them sensitive. Only on my second set of trays but hoping they work out well!

1 month ago

Reply from byte

Thank you, Leisa, for this feedback--it is very helpful for us. While some mild discomfort from initial wear that may cause sensitivity, if it ever elevates to true pain that is something we should hear about. If you're a customer in treatment and ever experience pain, please contact the Clinical Support Team directly at patient.byte.com/support to allow them to assist. Thank you!

Aug. 25th, 2023

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Heidi White Saint Paul, MN

I have loved the process. So easy and I love the results!

1 month ago

Reply from byte

Heidi! Thank you so much for this kind review, it absolutely made our day. If any questions or concerns arise, let us know. We're here to help!

Aug. 29th, 2023

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Verified Customer

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Gabrielle Tupper Lake, NY

I love how comfortable and easy they are!

4 weeks ago

Reply from byte

Gabrielle! Thank you so much for this kind review. We're so thrilled to hear this. If any questions or concerns arise, please let us know--we're here to help.

Sep. 8th, 2023

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Verified Customer

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Jesse

The whole experience was very easy and simple

4 weeks ago

Reply from byte

Thank you, Jesse, for this very kind review. If any questions or concerns arise, please reach out at patient.byte.com/support. We're here to help!

Sep. 8th, 2023

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Chris Yorke Longview, WA

Good product and excellent support from the staff.

3 weeks ago

Reply from byte

Thank you, Chris, for this kind review! If any questions or concerns come up, please reach out--we're here to help.

Sep. 12th, 2023

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Verified Customer

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Bradley Shin Barberton, OH

I like how convenient it is and it’s very easy to remove it

3 weeks ago

Reply from byte

Bradley! Thank you so much for this review. We work hard to make sure the process is as convenient as possible, so this made our day.

Sep. 12th, 2023

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Verified Customer

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Dana Washington, DC

Customer service was amazing when I first started the program in January but after the sale of Byte, the transition period to new ownership REALLY took a toll on CS - and NOT in a good way! So far, I haven’t seen much improvement.

3 weeks ago

Reply from byte

Thank you, Dana, for reaching out. We want you to know we take these concerns seriously and would love to help with any concerns you're encountering. If you're a customer in treatment with concerns about progress, please reach out at patient.byte.com/support to allow the Byte Support Team to investigate further. If you've reached out and yet to hear back, send us an email at [email protected]'re here to help.

Sep. 12th, 2023

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Verified Customer

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Amanda Lockport, NY

I like that I have the luxury of completing it at home. I can see my progress each week. One con with my experience has been that my bottom aligner trays stopped at 10 weeks while my upper aligner trays stopped at 15 weeks. This left me without bottom retainers until the very end. Another thing I was unaware of prior to starting Byte, was that you will feel your teeth get loose. Be careful of what you eat because food that you would pull from may make a tooth more loose than the others, so stick to softer food and food that requires utensils. Other than that, it has been very easy to communicate with Byte with any questions I have had and my teeth look exactly how my plan said they would at the end.

2 weeks ago

Reply from byte

Thank you, Amanda, for this kind review. We work hard to make sure our communication is on point, and we're thrilled to hear we've succeeded. While feeling movement of the teeth is typical with clear aligner therapy, if a tooth were ever to become truly "loose" in a way that caused concern, that would be something to report to the Byte Support Team at patient.byte.com/support immediately to allow the team to investigate further. If any questions or concerns come up, please don't hesitate to reach out--we're standing by to support!

Sep. 12th, 2023