Name: byte
Rating: 4.5

star star star star star

Laura Robison

Tamisha did a great job. She’s a great sales person. 10/10 would recommend. She deserve a raise… Marianna also.

10 months ago

Reply from byte

Laura, thank you so much for the kind review! Tamisha and Marianna are the best! We're so glad to hear this, and if you have any questions--please don't hesitate to reach out. We're here to help!

Nov. 3rd, 2022

star star star_border star_border star_border

Katie Summerfield Oviedo, FL

Customer service always takes at least a week to get back to you. I waited 8 weeks for a new set after receiving the aligners as my bottom ones did not fit. When I was ready for my second shipment of aligners (they send 15 weeks at a time) it was almost SIX MONTHS before I could get them as my teeth hadn’t “fully settled” into my last set (even after wearing them for two months. Overall the product itself is great, but customer service could do a lot better.

10 months ago

Reply from byte

Thank you for providing this feedback to us! We are always looking for ways to improve on our customer experience and service. Our customer's safety and welling is our priority. This means that sometimes refinements or plans need to be extended because everyone's anatomy is different and some teeth are more stubborn than others. Communication is very important to us and is happy to provide additional information if needed. Please give us a call at 877-298-3669 or send an email to patient.byte.com/support! We are standing by for support.

Nov. 16th, 2022

star star star star star

Bolt Machine Pocatello, ID

The bulk of this rating goes to the rep who helped walk me through the process! Kearsti is amazing! She was kind, efficient, knowledgeable, and just the right mix of professional yet warm. Kearsti needs a big ole Thanksgiving & Christmas bonus (as well as a fat raise guys!)

10 months ago

Reply from byte

Hi there! Thank you so much for leaving us this review. We are so happy to hear! Our team is always standing by to support.

Nov. 17th, 2022

star star star star star_border

E Brown Trinity, AL

Great, my teeth are back where they used to be after braces for years, in the short time of a few weeks. I was very disappointed with the whitening gel. I used it as directed but saw no difference in my teeth pertaining to whitening. Overall pleased with the outcome, wish the whitening worked out better.

10 months ago

Reply from byte

Thank you for the kind review! We are so thrilled to hear this. If you have any questions or concerns, please feel to reach out--we're her to help.

Nov. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

staci larey Fouke, AR

Unhelpful customer service and support through the whole process. Deceptive guarantees for an additional 650.00 that void for the smallest thing but these terms were withheld from me until after I purchased, and reached out with my issues I was having with my aligners. It states there are no refunds allowed, but none of this information was made available to me until I made a complaint!!!!

10 months ago

Reply from byte

Hi, Stacy, and thank you for your feedback. It is very helpful for us to hear honest and upfront feedback. While information on our voiding and return policies is available via our website, we would also like to provide clarity on them--send us an email at [email protected] and we would love to answer any questions you may have. Thank you!

Nov. 28th, 2022

star star star star star

Morris

Total satisfaction! They are always there for support and take care of their customer

10 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Dec. 5th, 2022

star star star star star_border

Monica Lowe Fairfield, CA

Byte is great at providing the service they describe on their website: they fit you with a set of clear aligners to meet your correction needs. Treatment plans are prepared and monitored remotely by licensed orthodontists, dentists, and technicians. Checking in with Byte regularly throughout the treatment process is very important though, to make sure you're on track, and to address any needs you may have. Following their guidelines is also very important in order to maintain your guarantee. You’ve got to be reasonably self-motivated. The only issue I had was that when I tried to email them to discuss some adjustments I needed, I was looped through their website and had to answer a form questionnaire which didn't always address directly what my problem was. They would always get back to me about my concern through email, but I felt it would have been easier for me to just speak directly with a person rather than go through this process. But hey, my teeth look great!

10 months ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the expereince an easy and smooth process while providing optimal support. We have a direct line to call if you ever need assistance via phone call at 877-298-3669. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Dec. 5th, 2022

star star_border star_border star_border star_border

Victoria Sheppard Aiken, SC

After my payments were complete I was on my own. No responses anymore and I was not getting my second phase of aligners. Very disappointing and I feel like I wasted my money.

9 months ago

Reply from byte

Hello Victoria, we understand how important communication is and always want to ensure our customers feel su[ported from start to finish! We are sorry to hear this was your experience and we are always looking for ways to improve on our customer experience. Please feel free to reach out to our support team to help answer ay questions or concerns. We can be reached at patient.byte.com/support or call us at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

star star star_border star_border star_border

Marc Scirri Depew, NY

The progress is much slower than advertised. Support is decent once they are engaged, but replying to open tickets doesn't always happen. Sometimes you need to submit a new support request to ask them to follow up on an open support request.

9 months ago

Reply from byte

Hello Marc, thank you for sharing this feedback! While we understand that each customers dental anatomy may be different and will reflect results at different rates we will ensure to offer guidance every step of the way. At times support request are not fully completed so they will not make to our queue for review. We do have a system set up that will send each customer a reminder email to complete the request form so we can help answer any questions or concerns. Please feel free to reach out if there is any needed assistance, we can be reached at patient.byte.com/support or give us a call at 877-298-3669. We are standing by for support!

Dec. 6th, 2022

star star_border star_border star_border star_border

Crystal Ciszek

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks. They will not do anything to remedy their wrong, other than say "there's nothing they can do." When I asked for a refund because they did not comply with their treatment best-practices the replied with "in 3-4 business days someone from upper management will send an email." I paid cash, upfront, in full and they just never placed my order. Again, do not use this company. My teeth will not be straight and I'm out all my money.

8 months ago

Reply from byte

Hi Crystal. We at Byte value open communication and transparency as top priority. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team. Please give us a call and let's make sure you are being taken care of!

Jan. 10th, 2023

star star star star star

dawn maxbauer

No dislikes! Working with Byte through Chelsea was the best decision for ortho care I could have made.

8 months ago

Reply from byte

Hi Dawn, thank you so much for this amazing feedback! Chelsea is the best! At Byte, we want to make the experience easy and smooth while providing optimal support. We are very excited to see this, please feel free to reach out if you have any questions or concerns.

Jan. 16th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Tammy Wilson Corbin, KY

The aligners were somewhat effective, however, teeth have shifted with continued use of a night retainer. I had difficulty reaching Byte customer service and paid for 5 years of aligners. I have attempted to reach Byte multiple times to no avail. DO NOT WASTE YOUR MONEY!

8 months ago

Reply from byte

Hello Tammy. At Byte, we know how important communication is and we always strive to be open and transparent. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at byte[email protected] to connect with the Clinical Team.

Jan. 16th, 2023

star star_border star_border star_border star_border

Lauren Fielder

I wasn't able to complete the process. I experienced too much gum/nerve pain, during treatment.

8 months ago

Reply from byte

Hello Lauren, we can understand your frustrations. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Jan. 19th, 2023

star star star star star

Rebekah Lovich St Louis, MO

Already in seeing results! Love love love!

8 months ago

Reply from byte

Hello Rebekah, thank you for sharing this helpful review! Byte's #1 goal is to ensure we provide the needed support while also ensuring each customer has an enjoyable experience. Please feel free to reach out should there be any questions or concerns.

Jan. 24th, 2023

star star star star star

Taylor Beus Eden, UT

Byte is amazing!!! Love being able to do everything from home and not go to an office. Customer service is a 10/10. So glad I chose them to perfect my smile

8 months ago

Reply from byte

Hi Taylor, thank you so much for this fantastic feedback! At Byte, we want to make the experience easy and smooth while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Jan. 24th, 2023

star star star_border star_border star_border

Lance Stange Loveland, CO

I was very excited about Byte, the price was good, the technology (HyperByte) seemed convincing, and the "at-night" approach was very appealing. I was told 7-9 months to a "perfect smile". In hindsight what is clear is that the company did a great job at marketing its solution and a terrible job in planning out how to execute it right. Short version – go to a local orthodontist, and you will be MUCH happier in the end. Longer version – I am now 2 YEARS into my treatment and, as of today, they are telling me it will be April before I am done. My experience along the way has been very frustrating because you, the patient, must drive everything. Yes, they try to send automated reminders, but they are typically not at the right time or stage you are at. But I have spent SO MUCH time driving the process, and they are slow to respond, that I would have much rather have had a personal experience. So was less expensive than going local, yes. But after multiple restarts over 2 years, the frustration, the extra money, the lack of responsiveness, and the overall headache were NOT worth it. With the competition they have in the marketplace today, I don’t see their business model thriving unless they make changes.

7 months ago

Reply from byte

I was very excited about Byte, the price was good, the technology (HyperByte) seemed convincing, and the "at-night" approach was very appealing. I was told 7-9 months to a "perfect smile". In hindsight what is clear is that the company did a great job at marketing its solution and a terrible job in planning out how to execute it right. Short version – go to a local orthodontist, and you will be MUCH happier in the end. Longer version – I am now 2 YEARS into my treatment and, as of today, they are telling me it will be April before I am done. My experience along the way has been very frustrating because you, the patient, must drive everything. Yes, they try to send automated reminders, but they are typically not at the right time or stage you are at. But I have spent SO MUCH time driving the process, and they are slow to respond, that I would have much rather have had a personal experience. So was less expensive than going local, yes. But after multiple restarts over 2 years, the frustration, the extra money, the lack of responsiveness, and the overall headache were NOT worth it. With the competition they have in the marketplace today, I don’t see their business model thriving unless they make changes.

Feb. 3rd, 2023

star star_border star_border star_border star_border

Lauren Euston Kansas City, MO

I spent around 2k on this product to try and save money on braces. That money was wasted and I still had to pay for braces after Byte didn't work out. If you have any issues with the fit of this product, the customer service is horrible. When I initially purchased the product it was easy to call and speak to a dental professional whenever you had issues or questions. That changed and it is nearly impossible to get the help you need, especially if you work full time and are trying to manage a busy life. I also have a greater understanding of how many problems can be caused by using a product like this without being under the care of an orthodontist. Do not be fooled by this company and look around for affordable care elsewhere. It will be worth it long term.

7 months ago

Reply from byte

Hi Lauren, thank you for providing this feedback! We are sorry to hear your treatment hasn't gone as planned. We would like to look further into these concerns to see how we can assist further, please send us an email at [email protected]

Feb. 14th, 2023

star star_border star_border star_border star_border

brian kooiman Atlanta, GA

Byte looked over my impressions and sent me a plan that did NOT correct the problem with my teeth. I asked for a revised plan that met my needs and corrected the problem with my teeth. The company representative indicated that no refund would be given since they had presented a plan, even though the plan was ineffective and not helpful. I cannot recommend a company that will not stand behind its promises.

6 months ago

Reply from byte

We are sorry to hear this was your experience . We would like to look into these concerns to see how we can assist further, please send us an email at [email protected]

Apr. 26th, 2023

star star star star star

Matthew Kolenda Cape May, NJ

So far, I only got the impressions. But, my customer service by Amber was awesome. Hope the rest of the staff/company are as polite and professional.

5 months ago

Reply from byte

We appreciate your feedback! Please let us know if there is anything we can assist you with, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling 877-298-3669

Apr. 26th, 2023

star star_border star_border star_border star_border

Ashley Allen Park, MI

I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte.

5 months ago

Reply from byte

We are sorry to hear this has been your experience and can understand your frustrations. While adjustments are being made it is normal to experience minor pain and discomfort due to the teeth shifting. If you are experiencing discomfort from the aligners due to the edges being sharp the best thing to do is use the file provided in your kit to smooth them out. We do provide a bottle of our BrightByte to every customer with their aligner kit, this is a mild whitener and is primarily used to cleanse the aligners. Using BrightByte is not a requirement for treatment so if our customers are experiencing discomfort we recommend reaching out to Byte Support as well as discontinuing use. We would be happy to look further into your concerns to see what we can do to assist, please send us an email at [email protected]

Apr. 26th, 2023

star star star star star

Mary Garsils Bay Shore, NY

I had a question and the robot chat wasn't understanding me, so I was sent to Amber to help me. She answered every question I threw at her and was super sweet! Thanks so much, Amber, you are awesome!!

5 months ago

Reply from byte

Hello Mary, thank you for sharing this positive feedback! We are so happy to hear Amber provided superb support! Please feel free to reach out if there are any other questions or concerns.

May. 2nd, 2023

star star_border star_border star_border star_border

Hannah Ritchie Windsor Locks, CT

Byte ruined my smile. Hyperbyte caused a tooth to die as a result of moving too quickly, ultimately requiring a root canal & crown. My tooth is ruined forever. I did not get any support from them despite multiple requests for support. They simply put my treatment plan on hold after a check in where I was finally able to show them the dead tooth. I absolutely regret using Byte. I would encourage you to STRONGLY consider a different company before trusting Byte with your smile.

4 months ago

Reply from byte

Hello Hannah, thank you for your feedback. We are sorry to hear about your experience and can understand your frustrations. We would be happy to look into your case further and do what we can to help. You can email us at [email protected].

May. 26th, 2023

star star star star star

Giovanna Milana

I have had a great experience. The process has been efficiently communicated and organised. I’ve loved this experience so far! Everything has been simple and easy.

4 months ago

Reply from byte

Hi Giovanna, thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

May. 26th, 2023

star star star star star_border

Misty Peoples Independence, MO

My daughter has seen such improvement and fits comfortable. The price was amazingly price for my budget

3 months ago Edited June 13, 2023

Reply from byte

Hi Misty! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 15th, 2023

star star star_border star_border star_border

Jo S North Canton, OH

Thinking about getting aligners? Thinking about Byte? My advice, don’t. I believe in orthodontics because I had braces in my 30’s for very poorly aligned teeth and they worked beautifully. So when they needed a little tweak due to lost retainers I thought aligners were the way to go. I thought I did my due diligence and chose Byte. After 15 months, a lot of money and even more hassle I am VERY disappointed. All went well at first but when I tried to reach out for help and information, Byte’s phone message was that they were understaffed and not answering calls. It said to use the app or email. Well the app is a joke. And as far as emails, all of the responses are impersonal, transactional and robotic. I never felt like a person or even a customer with Byte. And even more importantly, their product just doesn’t work. After wearing the aligners almost every night, using their Hyperbyte, backtracking twice and getting 3 sets of impressions my teeth are somewhat better, but not nearly what I expected, or promised. I believe there is something wrong with the process, the technology. And the fact that Byte makes it impersonal has to be a part of that. Look elsewhere!

3 months ago

Reply from byte

Hi, Jo, and thank you for your feedback. We'd love to look into your concerns and help in any way we can. Please reach out at patient.byte.com/support or give us a call at 877-298-3669--or send us an email at [email protected]. Thank you, and we're here to support.

Jun. 24th, 2023

check_circle

Verified Customer

star star star star star

Kaitlyn Washington Marrero, LA

I love how easy it is! I prefer this over braces any time!

3 months ago

Reply from byte

Hi there, thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star_border

Ava Darnell Sparta, NC

They are comfortable and easy to care. The app gets a little aggravating at times but customer service always fixes any issues. Overall I am very satisfied with Byte!

3 months ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Connie

All is well. Easy to use and I can feel a difference already.

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

star star star star star

Kathleen West Hartford, CT

I'm on my 1st set of night aligners. They fit very well. I do wear them 3 to 4 hours during the day as well as my 10 hours at night. So far very comfortable

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star_border

Nicole Manlius, NY

The app is wonky but I can see a great difference in my teeth!

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star_border

Elizabeth Gorski Mesa, AZ

Because I had a lot of issues to begin with and then I wanted s refund and to give up and they took weeks to re make the new aligners and so these do fit better it is just that now I'm behind and trying to be consistent again

3 months ago

Reply from byte

Hi Elizabeth, and thank you for your feedback--it's very helpful for us. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can help with any concerns you may be experiencing. Thank you.

Jun. 24th, 2023

check_circle

Verified Customer

star star star star star

Alissa Akron, OH

Everything came with easy instructions and ready to go. The worst part was the impressions, and they were worth the awkwardness.

3 months ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

star star star star star_border

Abby Aguilar Azle, TX

I feel good about this progress. I can wait to see my smile.

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Jane Fishers, IN

Glitchy app. Also when I send questions, it seems that the rep is copying and pasting answers to something I didn’t ask, while not answering my actual question. I have had to contact byte 2 times because the app keeps resetting to say that I’m supposed to wear my aligners for 7 days, but I think I was told with my second set of aligners I’m supposed to shear them 14 days. The last time I called about it, the rep said she has no information that I’m supposed to wear them for 14 days instead of 7. The entire 15 aligners I’m the first set never fit my teeth properly. How do I know? Because this second set of aligners does fit my teeth properly. Also, there was a very long lag time between my first set of aligners and letting me Go onto my second set. I thought byte was going out of business and I kept asking reps that when I would call. Long wait time for the clinical team to review or something.

3 months ago

Reply from byte

HI Jane, and thank you for your review. We'd love to look further into this and help in any way we can. Please reach out to Byte Support Team at patient.byte.com/support or give us a call at 877-298-3669 so we can begin to assist. Thank you!

Jun. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Amy Ridgecrest, CA

The aligners break so easily and i haven't seen much of a difference on my bottom teeth. Kind of not worth the money

3 months ago

Reply from byte

Thank you for the feedback, it is very helpful for us. We'd like to look into this and see how we can help. Please reach out to Byte Support Team directly at patient.byte.com/support or give us a call at 877-298-3669. We're here to help.

Jun. 24th, 2023

check_circle

Verified Customer

star star star star star

Jeffrey Palumbo

Very easy to initiate and follow-through on.

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Marci Hemet, CA

I love how easy the whole process has been and the customer service is amazing!

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Cassara M Dallas, TX

I like that they’re straightening my teeth seamlessly and a lot quicker than braces would’ve. I also like the feature where we can look at how our teeth will shift as we progress in our aligners.

3 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

check_circle

Verified Customer

star star star star star

Christina Colorado Springs, CO

Only on my first week but so far it's been a great experience. The process of the daily treatment has been smooth and very minimal discomfort.

3 months ago

Reply from byte

Hi Christina! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Robin Coeur d'Alene, ID

I’m so happy. I’m a few weeks from being done and haven’t had a single hiccup. Incredibly happy.

3 months ago

Reply from byte

Hi Robin. Thank you for the great review! We're here to help if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

xxxmangoxxx1 Rock Island, IL

Showed fast improvement and aligners were comfortable

3 months ago

Reply from byte

Hi there! Thank you so much for this amazing feedback! Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Joleen Menifee, CA

2 months ago

Reply from byte

Hi Joleen! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Erin Williams Anderson, SC

I like how easy it to use Byte and it's way better than doing the traditional braces. The byte customer staff is easy to talk to and they always have an answer or a solution to any questions or problems you may have.

3 months ago

Reply from byte

Hi Erin! Thank you so much for taking the time to leave us this wonderful review. We are so happy to hear this! Please feel free to reach out if you have any questions or concerns, we are always standing by to support.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Peggy Eaton Indianapolis, IN

I am in the process of using byte to straighten my teeth and it has been a good experience. They stay in touch with you, give great support, and best of all my teeth are looking great. I would definitely recommend byte!

3 months ago

Reply from byte

Hi Peggy! We're delighted to receive your incredible feedback! At Byte, we strive to create a seamless experience. We're excited for you and encourage you to reach out to us if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Ammie Philadelphia, PA

I love how simple the process is. My top teeth are completely straight in only 9 weeks. I am amazed with how fast they straightened out. Very very happy!!!! Very comfortable to wear as well!

3 months ago

Reply from byte

Hi Ammie! We're delighted to receive your incredible review. We are so happy to hear this!

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Chris Williamston, NC

The company Byte is very great! And, a wonderful place to try something new. Definitely recommend!!

3 months ago

Reply from byte

Hi Chris! Thank you for the great review. We're here to help if you have any questions or concerns.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Amy Salt Lake City, UT

Definitely see change but maybe too fast. My teeth feel super loose whenever they are out of the aligners

3 months ago

Reply from byte

Hi Amy. Our priority at Byte is the health and well-being of our customers. We will be happy to look into this issue and provide further support. Please reach out to our Byte Support Team by completing a support request form via this link here: patient.byte.com/support. Thank you!

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Arielle New York, NY

Easy, convenient and seamless process. Every step has had clear and easy to follow instructions. App is a great and easy way to track your process. Results so far are just what I wanted.

2 months ago

Reply from byte

Hello Arielle! We're delighted to receive your amazing feedback! At Byte, we strive to create a seamless experience. We're very excited and encourage you to reach out to us if you have any questions or concerns.

Jul. 7th, 2023

check_circle

Verified Customer

star star star star star

Randi McCullar Modesto, CA

I’ve had a great experience with Byte. I had seen good improvement in my smile. I love the nighttime option. When I had issues with tracking the Byte staff was attentive and sent me a new impression kit and got to work creating new aligners for me. Overall my experience has been positive and I would recommend to others looking to gently align their smile!

2 months ago

Reply from byte

Hello Randi! We are excited about this amazing feedback! At Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited, please feel free to reach out if you have any questions or concerns.

Jul. 12th, 2023

check_circle

Verified Customer

star star star star star

Maryse Grandville, MI

The company is great, the system works, but i think i need a couple more weeks for straighter look. I am on the last set of aligners but feel i could use one more. Still waiting for retainers and aee how well constructed they are. I hope they are thick and durable.

2 months ago

Reply from byte

Hello Maryse! At Byte, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at byte[email protected] to connect with the Clinical Team.

Jul. 12th, 2023