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Zainab Rochester, NY
It has been a great experience with byte. Great customer service!
1 year ago
Reply from byte
Hey Zainab! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)
Apr. 12th, 2022
Review Source
KimAnn Thomas Sarasota, FL
Byte has a good product. They are making improvements and implementing new practices that are more client friendly. I particularly like that I can now schedule a consultation with someone face-to-face. It’s been a longer than expected treatment plan. As a client/patient one needs to be super proactive , something I learned somewhat the hard way. Make appointments on a very regular basis to be sure you’re on track.
1 year ago
Reply from byte
KimAnn, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.
Apr. 12th, 2022
Verified Customer
Review Source
Kaitlin Miller
one of the worst customer experiences ever - borderline feels like fraud
1 year ago
Reply from byte
Kaitlin, we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!
Apr. 12th, 2022
Verified Customer
Review Source
Jt
The process is hard to maintain. I had a horrible lisp. The checking were few and far between. It's not worth the price. I'm still paying for it although I discontinued my use of them.
1 year ago
Reply from byte
JT , we highly appreciate your feedback and want to reassure you that we are constantly looking for ways to improve and take these things very seriously. If you happen to have any other concerns or additional questions please do not hesitate to reach out via our social platforms such as Instagram and Facebook DMs- We are standing by for support!
Apr. 12th, 2022
Verified Customer
Review Source
Mary Taylor
The productis good but didn't put my teeth exactly where I want them.
1 year ago
Reply from byte
Hi there. We definitely want to make sure you are being taken care of. Due to customer privacy laws, we are limited in what we can share on public platforms. Please message us over Facebook, Instagram, or Twitter- we look forward to your response.
Apr. 12th, 2022
Kelsie DeFrancia Brooklyn, NY
They sell a decent product, but if any issues come up along the way, you’re on your own. Not what you want from a dental/healthcare company.
1 year ago
Reply from byte
Kelsie, thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process. Here at Byte, we're proud to offer a remote clear aligner experience. As your Byte treatment is more independently guided than traditional orthodontics, there's more freedom to monitor your own treatment while still following the guidelines provided by the Byte team. This said we do need to have check-in policies in place to ensure that our customers achieve their treatment goals. Without the opportunity to evaluate your treatment needs chairside, we require photos to review your progress. Photos allow us to determine whether the aligners are fitting well and whether the teeth are moving according to plan. They also help us to identify any areas of concern that might impact treatment down the line. We want to address your concerns and do what we can to help. For immediate assistance you can reach our team at 877-298-3669 or send us a DM to any of our social platforms!
Apr. 12th, 2022
klingeman84 Onalaska, WI
I purchased the Byte Daytime treatment plan package for all day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues if excessive bleeding on 1/9/2021. explained blood was coming out from around the teeth and filling up his aligners. no cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual. On 4/14 I had emailed we were on week 12/15. 4/19 they requested updated photos of his teeth. Had to resend them 3 times, as they were having "technical difficulties" over 3 weeks, they acknowledged the receipt on 5/9. stated it would be 3-4 weeks before the other liners to be shipped and continue to wear step 15 aligners until we started the next step so he didn't lose progress. We were happy to leave the step 15 in and it seemed to help ease the bleeding and some discomfort. In the meantime we received the 2nd shipment. Because he was getting so much relief from staying in step 15 he continued to use them until October. On 10/12 I messaged them that we had went to transition to the next aligners and they did not fit. They requested we fill out a Professional care support request, which we did immediately. On 10/19 I emailed them to follow up, as I hadn't heard back. They stated that they had sent an email. I received it later that day. they were requesting more photos/info, I sent. On 10/26 they requested MORE photos/info, I sent. They had us trim the liners/use warm water to get them to fit -did not work. We had to do new impressions. after receiving them they did not fit either. meanwhile he was in the step 15 so long he got a bad mouth infection. Doctor believes from wearing same liners to long, they have bacteria build up. Since the "new" liners don' fit again, we just want a refund. Upon denial, I filed a complaint with The BBB. They keep replying to my case that they will reach out to me, but I have not gotten any new correspondence. I know they offer a lifetime guarantee, but that doesn't mean much if the aligners don't fit. I would highly recommend choosing a different company.
1 year ago
Reply from byte
Thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process regarding our pricing. The one-time payment option includes a customer's entire treatment plan, HyperByte, and the first post-treatment retainer. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at [email protected] or give us a call at (877) 298-3669 or send us a DM to any of our social platforms.
Apr. 12th, 2022
Review Source
Kenneth Brophy Jersey City, NJ
At first this seemed like a great choice, but as my treatment got near the ‘end’- there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also- one of the aligners chipped a small piece on my front tooth which they blamed on my teeth- they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.
1 year ago
Reply from byte
Hi there. We definitely want to make sure you are being taken care of. Due to customer privacy laws, we are limited in what we can share on public platforms. Please message us over Facebook, Instagram, or Twitter- we look forward to your response.
Apr. 12th, 2022
Verified Customer
Review Source
NICOLE JASINSKI
I paid and have had my aligners sent to me 2 different times and still don't fit. they haven't offered a refund and can't correct the problem
1 year ago
Reply from byte
Nicole, we appreciate your outreach - We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!
Apr. 15th, 2022
Verified Customer
Review Source
Alex Murrell
The first round of ten retainers did not work, still using second set of ten currently
1 year ago
Reply from byte
Hi there. We definitely want to make sure you are being taken care of. We check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!
Apr. 15th, 2022
Verified Customer
Review Source
Susan Cochrane
The beginning was easier to adjust to but the fit as I went along became a problem. The aligners later in the pack were tough in the backeven after filing causing cuts to my tongue so I started to wear them only at night. This has obviously delayed the process which I'm ok with. They didn't send me my full set originally and the additional liners don't fit as well and take a few days to get used to. My teeth are getting straighter so that's a plus.
1 year ago
Reply from byte
We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)
Apr. 15th, 2022
Review Source
Maysa Ibrahim Reynoldsburg, OH
Terrible experience. Byte is a scam. I paid for it and they have not fixed my teeth at all. I have been wearing the aligners for 2 years and my teeth are still not straight
1 year ago
Reply from byte
Hello Maysa, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Apr. 21st, 2022
Verified Customer
Review Source
Patricia Paquette Providence, RI
Not happy with results but have NO CHOICE except to get my retainers
1 year ago
Reply from byte
Patricia, we hear your concerns and frustrations- We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at [email protected] or give us a call at (877) 298-3669 or send us a DM to any of our social platforms.
Apr. 22nd, 2022
Verified Customer
Review Source
Millie Astoria, NY
Moved most of my teeth into place but one. The one I am most conscious of.
1 year ago
Reply from byte
Hello Millie, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Apr. 22nd, 2022
Verified Customer
Review Source
Carla Scull Oklahoma City, OK
Everything has gone so well and so smoothly
1 year ago
Reply from byte
We are so excited for you, Carla! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!
Apr. 22nd, 2022
Verified Customer
Review Source
April Gross Rapid City, SD
I've been in aligners twice as long as I would have needed to be, and my smile is not quite right.
1 year ago
Reply from byte
Hi there April, thank you so much for taking the time to leave us your feedback. We are currently working on improving our customer's experience. At times, teeth are more stubborn than we anticipated and take longer to move than expected. For any concerns you may have regarding this, please send us a message via social or through our website. We are always standing by to support.
Apr. 29th, 2022
Megan Pittam San Diego, CA
I really wanted to like this company. They dropped the ball multiple times when sending me my second order of aligners. I needed to get them in, in time for a trip I'm about to take. I emailed (a month before my trip) and called them 4 times after. They assured me each time that I'd received them in time. Their customer service was friendly and kind but sadly they never submitted the order till a week before my trip. I called and asked for a refund because I felt like I wasn't getting what I had agreed to when I paid and they offered me free whitening instead. I had to follow up so many times and they did nothing on their end.
1 year ago
Reply from byte
Hi Megan. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look deeper into this and chat more about any questions or concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!
May. 6th, 2022
Anna Kiefer San Luis Obispo, CA
This is my honest experience using Byte.
I wanted a cheaper, more user friendly alternative to Invisalign, where I could straighten my teeth from the comfort of my home.
I purchased Byte, did the teeth imprinting model (a bit uncomfortable, but fine overall), and received my At-Night aligners.
Side note, the Byte customer sales reps are super friendly, if too pushy (one texted me nearly every day), but don't be fooled - once you purchase the product, you never hear from them again.
So, my Byte aligners arrived. The first time I wore them, I could not remove them the next day. It was quite a scary experience. What had I just done?? I called one of the Byte customer folks (a dentist? try again) who assured me she would escalate my case. I didn't receive a call from anyone for hours. Later that evening, someone emailed me. Emailed me?? That is escalating my case?? Eventually I managed to gargle with hot water and use a plastic glove to remove them. A horrible experience.
Even then, I thought oh, I'll keep going. I paid for the full aligners anyways. So I did. It's been over 5 months, and I am still using the aligners. The "two week" switch from one set of aligners to the next is complete bogus. They don't know how fast your teeth will move. At first, I was using the vibration device every day diligently. After nearly two months of this, I stopped. It wasn't worth the inconvenience, to me, and didn't seem to speed the teeth moving process along.
Fast forward 5 months (yes, much longer than the projected time of wearing them), and I am still on aligner 9 for my lower teeth. My bottom teeth look MORE crowded than before, with the front bottom tooth overlapping the one next to it. You can bet I'm upset at this point. But, talking to an actual Byte dentist is impossible. I emailed several times, only to be emailed back with asking for more photos of my teeth, and to continue wearing my aligners diligently!! EYE ROLL. Speaking to an actual person is apparently outside their business model.
All in all, I am still wearing the aligners, with no end in site. Would I recommend Byte? Absolutely not. Do yourself a favor and use Invisalign, where you get actual feedback from doctors and they have accountability.
NOT WORTH THE PRICE, OR FRUSTRATION.
1 year ago
Reply from byte
Hello Anna. At Byte, we know how important communication is and we always strive to be open and transparent. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. If at any time you are unable to connect with our team send us a direct message through Facebook and our team would be happy to assist. Please give us a call and let's make sure you are being taken care of!
May. 6th, 2022
Jeremy Deme Saint Augustine, FL
I spoke with Jamie on the phone and she was AMAZING. A true professional in customer service and able to triage my needs and help me along.
1 year ago
Reply from byte
Thank you so much for taking the time to leave us this review. We are so happy for you! Feel free to reach out for any further questions or concerns, we are standing by to support!
May. 12th, 2022
sean pena Warrington, PA
Terrible customer service.
Zero interaction with a human the entire scheduled treatment time. By the end, my teeth weren’t even close to where they were supposed to be. I sent pictures and have been trying to get a solution for the past 4 months. They are very slow to respond and just send generic responses like ‘Backtrack’ to a prior week aligner, then sent a form to escalate to a ‘professional care team’, but I’ve received no response after filling out the form twice
1 year ago
Reply from byte
Hi there Sean, we want to take a look into this and address any issues or concerns you may have. Please send us a message via Facebook or give us a call directly at (877) 298- 3669. Thank you so much, we look forward to connecting with you.
May. 12th, 2022
Review Source
Rebecca Carter Springtown, TX
We got the kit and my son was not eligible. We honestly didn't think he would be but we wanted to try at least. They were very professional and caring. We didn't get to go through the entire process but based on how we were handled I would go back to them if needed.
1 year ago
Reply from byte
Hi there Rebecca, thank you so much for taking the time to leave us this review. We are always happy to support and standing by for any of your future needs! Thank you.
May. 12th, 2022
Review Source
Ann Caulker Wakefield, MA
The process itself is pretty straightforward and has for the most part worked as advertised. I did however have to get a procedure done that they believed was causing my gap to reappear minutes after the retainers were taken off. $800 later the issue wasn’t resolved and their recommendation is a permanent retainer placement. I would have preferred that recommendation in the first place as it is less expensive and a sure thing. I feel like I wasted $800. I do like my new smile though.
1 year ago
Reply from byte
Ann, we appreciate you reaching out and sharing your feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We understand that everyone's anatomy is different and one's treatment plan may look different than another's. We are happy to hear that you are happy with your results and new smile! If you need further assistance, please do not hesitate to reach out to our Customer Care Team at at (877) 298-3669 or reach out to us on any of our social platforms such as Instagram or Facebook!
May. 31st, 2022
Review Source
Kelly Tardif Asheboro, NC
They have really great customer service, they’re very affordable, and have a guarantee.
1 year ago
Reply from byte
Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)
May. 31st, 2022
Review Source
Sara Berk Boston, MA
Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!
1 year ago
Reply from byte
This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question- give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!
May. 31st, 2022
Review Source
Bindi Dave New York, NY
I was a bit skeptical at first but this was amazing, from the start! They sent the impression kit and it was super simple to administer and ship back. They send the aligners in phases, keeping track of your progress along the way. Everything is easily accessible online and communications were on point! I highly recommend this over other companies. They hyperbyte is a game changer!
1 year ago
Reply from byte
Bindi, thank you for the great and honest review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day we send out the retainers.
May. 31st, 2022
Review Source
KG New City, NY
I am very early into my treatment so I will rate again once I complete. So far, Byte has delivered on both product and service. The materials and instructions are intuitive and so very easy to follow and understand. Communication during the pre-sale process is a bit excessive however I understand they want you to place an order. Customer Service, I’m my experience thus far has been excellent. Overall, I am very pleased with my limited experience thus far.
1 year ago
Reply from byte
Hey KG! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us via call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!
May. 31st, 2022
Review Source
Mhb Fulton, NY
1 year ago
Reply from byte
Thank you for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!
Jun. 2nd, 2022
Review Source
Samantha Ulanski-Hernandez Chicago, IL
My teeth showed considerable improvement within the first two weeks. I have had a three set backs in my timeline do to improper fitting aligners, but the company has always came through with providing bite impressions kit and new aligners at no cost to me. I will be excited to have the process complete and enjoy my Aligner free new smile. They have improved customer service turn around rate in the ten months I have been in aligners and continue to.
1 year ago
Reply from byte
Hi Samantha, thank you for sharing this amazing review! Here at Byte, it is important for us to get each customer to their results in the safest way possible even if this means providing additional adjustments to reach the designed end goal. This is because everyone's anatomy is different, and some teeth will not always move as we predict. These adjustments are very normal, whether undergoing treatment chairside or remotely! To cover customers for unexpected outcomes, Byte is proud to offer our Aligner Guarantee; we will always provide additional aligners at no charge to help customers achieve the projected final smile. We are so excited for you, please feel free to reach out if you have any questions or concerns!
Jun. 14th, 2022
Review Source
June Sanford, FL
Quality of the braces is good but the customer service is too pushy. I almost cancelled my order due to their numerous call and text.
1 year ago
Reply from byte
Hi June, thank you for this constructive feedback! We love hearing these types of concerns to improve in any way possible. We will work our best to make sure our service is fulfilled but within reason. Feel free to reach out if you have any questions or concerns!
Jun. 14th, 2022
Review Source
Noa Ranoa San Diego, CA
I needed just the last tray for my upper and lower. Byte helped me out and I now have multiple trays for night. The molding process is Easy and turn-around is quick!
1 year ago
Reply from byte
Thank you for your feedback, we are actively working on ways to improve and enhance the customer experience. If you have any specific concerns or additional questions, please reach us though our social media platforms such as Facebook and Instagram via DMs!
Jun. 10th, 2022
Review Source
Jim Ahmad Cordova, TN
Customer Centric Mindset while interacting with prospects and answering questions I had !
1 year ago
Reply from byte
Hi Jim, thank you for this amazing review! From start to finish, we want to make the experience for our customers as easy as we can while also providing the best assistance. We are here to support when needed and are so excited for you!
Jun. 14th, 2022
Review Source
Alina Winrow Tacoma, WA
Their customer service has greatly improved and it was always easy to follow their step by step directions
1 year ago
Reply from byte
Alina, thank you for the great and honest review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day we send out the retainers.
Jun. 10th, 2022
Review Source
Stella Brewer Mamaroneck, NY
Byte is very easy to work with. I have hit a road block in my treatment but I have been very happy with the service, the trouble shooting and the video chat appointments.
1 year ago
Reply from byte
Hi there Stella, thank you so much for taking the time to leave us this review. We are always happy to support and standing by for any of your future needs! Thank you.
Jun. 10th, 2022
Tammy The Bronx, NY
They are very knowledgeable they have an awesome customer service and they make you feel heard throughout your process
1 year ago
Reply from byte
Thank you so much Tammy for taking the time to leave this awesome review! We strive to provide the best service and product to our customers. Please feel free to reach out if you have any questions or concerns.
Jun. 14th, 2022
Review Source
ramesh pothuru Morrisville, PA
multiple designs, flexible to use, provided maintenance kit & multiple payment plans.
11 months ago
Reply from byte
Hi Ramesh! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!
Jun. 10th, 2022
Review Source
Frank Rivera Lynnfield, MA
Byte set me up with a local orthodontist who helped find coverage under my insurance plan. Fantastic outcome!
11 months ago
Reply from byte
Yay! Byte will do its best to provide treatment to everyone and hopefully utilize any insurance coverage we can! We are so excited for you!
Jun. 14th, 2022
Rudy Sussex, NJ
I have NEVER experienced worse customer service in my life!
My teeth were supposed to be straight after my 17 week treatment plan. They were not. To Byte's credit they did send me a second set of retainers for 8 additional weeks of treatment. However, that also FAILED. Finally, they sent me new impression kits and provided me with a 3rd set of aligners spanning an additional 14 weeks.
This too FAILED. My upper teeth look terrible and the past 2 sets of aligners did almost nothing to correct them.
I have been in aligners from Byte for more than a year and when I try to call them to discuss my concerns, you can no longer speak to anyone, there is a recorded message telling you to use their online form. When I do that all I get are "Canned" responses that are applicable generally, but NOT IN MY PARTICULAR SITUATION.
For more than TWO WEEKS I have attempted to speak with a Supervisor, but they refuse to call me back. I have been more than patient, but this is awful.
The Customer Service is pathetic. They don't even bother to read the detailed messages I send and the answers I get are non-responsive.
I would NOT RECOMMEND USING BYTE UNTIL SUCH TIME AS THEY CORRECT THEIR CUSTOMER SERVICE ISSUES.
11 months ago
Reply from byte
Thank you for your feedback, Rudy. We can understand your frustrations. Due to higher than normal volume our response time has been less than ideal. We apologize for any delays this may have caused. At times teeth are more stubborn than we anticipate, when that happens we may have to adjust our approach. We are committed to getting every customer the smile we promised. We want to look into your concerns and do what we can to help. Please send us a direct message on Facebook or Instagram. We are standing by for support!
Jun. 29th, 2022
Verified Customer
Review Source
jacque babb Littleton, CO
It was very frustrating to communicate only through email for most of the experience and to repeatedly be asked to take and submit several photos to be evaluated. Video calls would be MUCH more efficient and effective.
11 months ago
Reply from byte
Hi Jacque, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We do offer video calls with our Clinical Team as an option for support, please send us an email at: patient.byte.com/support for further assistance! We are standing by for support.
Jul. 12th, 2022
jamee emens Scottsdale, AZ
I am mid-treatment, so I can't give an end-of-treatment review, but thus far I am very happy with Byte. I had an issue with one of my retainers, and the customer service was incredible and fixed the problem immediately. I only wear my retainers at night, so the process it a bit longer, but that is by choice. I could have chosen to wear the retainer during the days as well and cut the treatment time in half.
10 months ago
Reply from byte
Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the expereince an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.
Aug. 16th, 2022
R C Nottingham, MD
Waste of money. They find every excuse to void guarantee if there is an issue. Instead they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teath still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventaully send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory before hand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money.
10 months ago
Reply from byte
Hello Rita, thank you for leaving this feedback we can understand your frustrations and always strive to improve our customer expereince. We want every customer to get the smile we promised in the safest way possible. When we receive a customer's impressions our team will create a custom treatment plan to address the needed alignment and movements. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments with our Aligner Guarantee at no extra cost as long as treatment guidelines have been followed. We are willing and happy to make these adjustments to ensure our customers leave with a smile they'll love. We want to look into your concerns and do what we can to help. Please give us a call at 866-765-2327 or send us an email at [email protected] We are standing by for support!
Aug. 16th, 2022
Verified Customer
Review Source
Ian Smith Riverview, FL
My upper and lower teeth need straightening. When I purchased Byte I made this clear. Byte, sent me upper and lower "braces" and I was on my way. At about week 4 I realized I hadn't changed my bottom tray. I called Byte and mentioned it and they told me for the first time that my bottom teeth were too crooked for Byte. First, Byte should have mentioned this during the consultation. Second, I was charged for upper and lower braces! Absolutely horrible customer service from there on as I tried to fix the situation. I have no good words for Byte.
9 months ago
Reply from byte
Hello Ian, thank you for sharing this review. Please note that Byte has a very strict approval policy on the intended treatment plan. We are sorry to hear you deemed as not a good candiate for lower arch treatmrnt after already receiving a DUAL arch plan. We will be happy to look further into this for you and provide further assistance, please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!
Aug. 15th, 2022
Verified Customer
Review Source
Wesley Andrew Holland Morehead, KY
The process and product was a bit cumbersome to get going but not too bad frankly. Treatment seemed to go pretty smoothly with encouraging early results. When the last set had finished moving my teeth however is when it became much more difficult. My teeth did not match the treatment plan despite their claims. The main reason I used byte was to fix one tooth, a front tooth. It was 90% of my concern so I paid very close attention to it. It is to this day still the biggest eyesore in my smile because I have attempted 3 times to play their "guarantee" game by submitting all info requested, jumping through multiple pages of hoops and documentation including fully reviewing the problem while providing all pictures necessary. No resolution, just ANOTHER request to resubmit everything again each time. I have accepted the fact that they are not going to honor their guarantee and that I have wasted almost 3k. Please consider another provider even if you need to pay a bit extra. I have full documentation of everything (correspondence, pictures, treatment plan vs actual results, and more) and they only continue to make me chase my tail. After almost 2yrs I've given up and willing to take the loss, don't do the same thing.
9 months ago
Reply from byte
Hello Wesley, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. We do offer our Aligner Guarantee which will provide any customer with additional adjustments to ensure we get them to the projected end results free of costs as long as they have been complaint with the guarantee guidelines. Please note that since this is a remote treatment we do rely on photos to review the progress and the fit of the aligners. However, we will be happy to look further into your concerns and get this addressed. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!
Aug. 16th, 2022
Sylvanna Anderson Phoenix, AZ
Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service.
I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight.
I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.
In my first set of alligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment.
I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response.
This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment.
I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment.
9 months ago
Reply from byte
Hello Sylvanna, thank you for this feedback. We understand your frustrations and take this feedback into consideration to help improve on our customer experience.
Byte works hard to create a treatment plan that addresses each customer's particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for each customer's needs. In some cases, teeth are more stubborn in their movement than anticipated.
If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long treatment guidelines have been complied with.
We do understand how important communication is, especially in a treatment that involves oral health. For this reason, we apologize for any recent delays in the response time and have since got our times back into the 24 hour wait time between emails and our phone lines are full open from 7:00 AM to 6:00 PM MT.
We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.
Aug. 18th, 2022
Review Source
Christina Renee Smyrna, DE
10/10 customer service. Usually respond within 24 hours.
9/10 app. Initially had issues with checkins but that got resolved
10/10 product. Cheaper than braces and other aligners. No dentist required as they have one within the company and reviews the pictures. Aligners will hurt the first day each week but that’s normal. Swap them out every week. It’s recommended to use hyperbyte to shorten treatment and help with sensitivity. The whitening/cleaning solution that comes with it also works amazingly with no sensitivity. The only issue is you begin to run out of it within 2 months. Overall, 10/10 rating from me
9 months ago
Reply from byte
Hi Christina, thank you so much for taking the time to leave us this awesome review. We are so happy for you!
Sep. 9th, 2022
Jake V Elmira, NY
The customer service team is so incredibly helpful and understanding. I couldn’t have asked for better service!
9 months ago
Reply from byte
Thank you so much for leaving us this awesome review Jake! We are so happy for you!
Sep. 9th, 2022
Review Source
Anna Lam McDonough, GA
Wonderful I love Shawn! She’s so sweet and nice
8 months ago
Reply from byte
We're so thrilled to hear this! We couldn't agree more--Shawn is the best! If any questions arise, please don't hesitate to reach out. We're here to help!
Sep. 29th, 2022
Michelle L. Londonderry, NH
This company is AMAZING. The process has been super easy and they are always there to answer any questions I may have about my treatment. I would recommend byte to anyone looking for a easy and effective treatment. Cant say enough good things!
7 months ago
Reply from byte
Hi Michelle, we are so happy to hear this and very excited for you! Thank you so much for leaving us this review!
Oct. 21st, 2022
Review Source
Margaret Goldtrap White House, TN
I had great customer service with Byte. They provided clear and simple instructions and guided me throughout the entire process. They handled all my insurance inquires and answered all my questions.
7 months ago
Reply from byte
Thank you for this amazing review, Margaret! This kind of review is a joy for us to see, and we are so thrilled that responsiveness has been a highlight of the experience. Please let us know if any questions or concerns arise--we're standing by to support.
Oct. 24th, 2022
Review Source
Melinda Bailey Goshen, NY
Wonderful results.
Wonderful customer service.
Best price.
7 months ago
Reply from byte
Melinda, thank you for the kind review! We work hard to make sure our customer service is as efficient as possible, so feedback like this makes our day! If any questions or concerns arise, please don't hesitate to reach out--we're standing by to support.
Oct. 24th, 2022
Verified Customer
Review Source
Sofia Garcia Spring Valley, CA
According to several specialists I visited after, I was never a good candidate for these. I was negligently sold these despite having several dental issues that should have made me ineligible.
7 months ago
Reply from byte
Hello Sofia. At Byte, we know how important communication is and we always strive to be open and transparent. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team.
Oct. 28th, 2022
