Name: byte
Rating: 4.4

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edgar iraheta Newbury Park, CA

bad i didnt get my second set of aligners its been over a year now

2 years ago

Reply from byte

Hi there, we want to look into this as soon as possible. Please give our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Lillie McGuire South Lake Tahoe, CA

My retainers did not fit and they would not give me a refund.

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Jennifer Lynn Morris Salem, IN

I have been stuck on week 12-14 for months

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance

Mar. 7th, 2022

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Kristin Pittenger Carnation, WA

Poor response to my needs and questions.

2 years ago

Reply from byte

Hi there, thank you so much for taking the time to leave us a review. We are constantly working on improving the experience of our customers so we appreciate your feedback.

Mar. 4th, 2022

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Philena Guyotte Laconia, NH

The customer service is non existing. Wait te is over 3 hours

2 years ago

Reply from byte

Hi there, thank you for providing us with this feedback. We are constantly working to provide a better experience to our customers. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Jessica Depoe Bay, OR

Have not been able to make my aligners fit properly. Poor communication

2 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 7th, 2022

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Sara Equihua West Covina, CA

I did not see changes in my teeth. Customer service is poor.

2 years ago Edited March 7, 2022

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Amber McDonald Fruitland Park, FL

Highlight dissatisfied with my results. No change at all from when I started.

2 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

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Angelica Vega Seymour, CT

Still having issues after waiting weeks for this new box of sets.

2 years ago

Reply from byte

Thank you for leaving this feedback, Angelica. Let's get you taken care of. Give us a call at 877-298-3669 or send us an email at support@byteme.com and our team would be happy to help!

Nov. 3rd, 2021

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Roy Thornton, CO

Well it's only been 7 weeks..not much has changed

2 years ago

Reply from byte

Hi Roy! With every case and smile being different, each person will start to see noticeable changes at different times in their smile journey. If you are concerned about the fit of your aligners or your progress, our team is here to help. Simply email support@byteme.com and our customer care team can check that and make sure you are on track towards your dream smile :)

Oct. 30th, 2021

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Cadeau N/A Joro Round Rock, TX

I need help with my aligners and it seems like nobody wants to help me

2 years ago

Reply from byte

We are here to help you every step of the way. If you are having trouble with your aligners or do not feel like they are fitting properly, give us a call at 877-298-3669 or send us an email at support@byteme.com and we'll make sure you are on track towards your dream smile!

Oct. 30th, 2021

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Hasha John Fayetteville, GA

My retainers tend to continue to not fit

2 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 2nd, 2021

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Tiffany Stuart, FL

My teeth still have spaces and customer service is not helpful at all

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 and we'll get you taken care of :). You can also send us a direct message on Facebook and we'd be happy to assist there.

Nov. 2nd, 2021

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Traci Carter Brighton, CO

The bottom liner does fit on my teeth it sticks up so I'm unable to bite down

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or send an email over to support@byteme.com and we'll get you taken care of :)

Nov. 2nd, 2021

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Summer Fort Belvoir, VA

I don't see a change yet. I am hoping it gets better.

2 years ago

Reply from byte

Hi Summer- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Nov. 3rd, 2021

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Eleni Manchester, NH

Terrible service, slow response times, liars, over priced, amateur

2 years ago

Reply from byte

It sounds like you have some concerns. We are here to help with them! For immediate assistance, please reach out at 877-298-3669 or send us a direct message on Facebook and we would be happy to assist with any questions or concerns you have. Let's get you taken care of.

Nov. 2nd, 2021

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Mariah Naples, FL

Did not fix teeth, slow customer service

2 years ago

Reply from byte

Hi Mariah. If you are not absolutely loving your results, we want to look into this right away. Our goal at Byte is to get everyone the smile of their dreams, and if you do not love your results we want to see what we can do to get you there. Please give us a call at 877-298-3669 or shoot us an email at support@byteme.com and our customer care team will take care of you.

Oct. 30th, 2021

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Esmeralda Nielsen

It's not helping my top smile and creating larger and new gaps.

2 years ago

Reply from byte

Hi Esmeralda- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 19th, 2021

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Monica Saenz Moreno Valley, CA

I feel lots of soreness but my teeth aren't moving. I regret getting this.

2 years ago

Reply from byte

Thank you for your feedback, Monica. We can understand your frustrations! We know that it may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We would love for our team to review your current progress. Please give us a call at 877-298-3669 for immediate assistance. You can also email our team at support@byteme.com. We are standing by for support!

Oct. 12th, 2021

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Sonja Durham, NC

You don't assist the visually impaired with trimming misfits

2 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at support@byteme.com. :)

Oct. 19th, 2021

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Brandon Vinson Dundalk, MD

They are trash, not worth the time or money

2 years ago

Reply from byte

We would be happy to hear your feedback and address any concerns. You can reach us at support@byteme.com or 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Roxana Flores Hollywood, FL

Teeth still look the same after all this time :(

2 years ago

Reply from byte

Thank you for your feedback, Roxana. We can understand your frustration. We know you want your smile straightened out quickly, and so do we. Our dental team will use the impressions, photos, and dental and medical history to create a treatment plan. There are times that teeth are a bit more stubborn than we anticipated. When that happens treatment may take a little longer than we planned. With our Aligner guarantee, you are covered for any additional treatment that may be needed to get the smile we promised, as long as all of the treatment guidelines have been followed. We stand by the results we promised and will do what we can to get you there. We would be happy to address any concerns. Give us a call at 877-298-3669. We are standing by for support!

Oct. 13th, 2021

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Savannah Gutierrez Tucson, AZ

Treatment is not working and they take forever to respond.

2 years ago

Reply from byte

Thank you for your feedback, Savannah. We can understand your frustrations. Due to a higher volume, our response time has been less than ideal. We appreciate your patience and apologize for the delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. We want every customer to love their smile at the end of treatment. We are proud to offer our Aligner Guarantee. If at any point a customer is concerned with their progress our team can reevaluate and determine the best next steps in treatment. To have our team review your progress please send our team an email at support@byteme.com or give us a call at 877-298-3669.

Oct. 14th, 2021

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Leo North Hollywood, CA

didn't straighten my teeth that much. just minor change

2 years ago

Reply from byte

Hi Leo, thank you for your feedback. Our goal is to give our customers a smile they love. Because of this, we want to make sure each concern is addressed to ensure we have done all we can to achieve this. We are also proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. You can reach our team to evaluate any current progress at support@byteme.com or 877-298-3669. We are standing by for support!

Oct. 12th, 2021

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Brittany Garcia Fallbrook, CA

Bottom teeth got straight, the top however got more crooked

2 years ago

Reply from byte

Thank you for your feedback, Brittany. We want every customer to love their smile at the end of treatment. Because of this, we are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want our team to review your current progress and determine the best next steps. Send us an email at support@byteme.com or give us a call at 877-298-3669.

Oct. 6th, 2021

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Elizabeth Reyes Jamaica, NY

I lost my hyperbyte and I called to replace and they want me pay 400

2 years ago

Reply from byte

Hi Elizabeth, our Customer Care team can help with the best next steps if a HyperByte has been lost and cannot be replaced. You can reach our team at support@byteme.com or by giving us a call at 877-298-3669 :)

Sep. 28th, 2021

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Leslie M Bell Chicago, IL

Super painful, bad fit, scratched up gums, migraines, locked jaw.

2 years ago

Reply from byte

We definitely want to have our team look into this ASAP. Please give us a call at 877-298-3669, during normal business hours MST, and a Byte team member will take care of you!

Oct. 12th, 2021

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Doug Jones Phoenix, AZ

Customer service has been slow and not very helpful

2 years ago

Reply from byte

Hi Doug, we apologize if your Byte experience has been anything less than amazing. Our team is currently experiencing a higher than normal volume but we want to assure you we are staffing up to cut our response time back down. We understand how important communication is during this at-home treatment process and we are here for you every step of the way. For the quickest assistance, you can always give our team a call at 877-298-3669 during normal business hours, MST Monday-Sunday.

Sep. 21st, 2021

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Levi Princeton, IL

Even if you wear them as you’re supposed to they don’t move your teeth

2 years ago

Reply from byte

Hi Levi, thank you for your feedback. We can understand your frustrations. Every person's anatomy is different, and we find that sometimes teeth are a bit more stubborn than we anticipated. For this reason, we are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We would be happy to have our team check your progress and determine the next best steps. Send us an email at support@byteme.com or give us a call at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Brianna Seaford, NY

I have not heard from the service team after reaching out about an issue

2 years ago

Reply from byte

Thank you for your feedback, Brianna. Due to a higher volume, our response time has been less than ideal. We apologize for any delays! For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Sep. 16th, 2021

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Mercedes Tamayo Mechanicsburg, PA

I fell after 3 months, i have not seen a lot of progress

2 years ago

Reply from byte

Hi Mercedes. If you are not seeing progress, we want to have our professional care team look into it so we can see what we can do for you. During all orthodontic treatment, it is common to have to make adjustments as some teeth take longer to shift into place than our dental team originally anticipated. Send us an email to support@byteme.com or give us a call at 877-298-3669 and our team will take care of you.

Sep. 20th, 2021

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Maria Valenzuela Las Vegas, NV

I still have a few gaps.. not worth all the money I spent I’m disappointed

2 years ago

Reply from byte

Hi, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 20th, 2021

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Lucrecia Paterson, NJ

my teeth has not shifted and i’m stuck in week 5 for 3 weeks not

2 years ago

Reply from byte

Hi Lucrecia- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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C A Cecere Charlottesville, VA

Lack of feedback at the ending of the 15 weeks.

2 years ago

Reply from byte

Hi- thank you for taking the time to share this feedback with our team. We understand that it can be frustrating when treatment does not progress as customers expect. When a customer's treatment plans extend past 15 weeks we only send the first 15 weeks to ensure that everything is on track before proceeding. This is important for our customer's dental health and safety. We promise every customer an amazing smile and making sure to check in at that time is hugely important to ensure we can get them there! We are here to provide solutions that work and help us get to the goal of that great new smile :) Send us an email, give us a call, or message us on Facebook and our team would be happy to support you!

Sep. 10th, 2021

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Liz Lexington, MA

Slow, disorganized, unhelpful customer service

2 years ago

Reply from byte

Hi Liz- thank you for taking the time to share this feedback with our team. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For this reason, we are also available for a phone call Monday-Sunday during normal business hours MST and via Facebook message. We want to have every customer supported so do not hesitate to reach out!

Sep. 10th, 2021

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Kellsey Crater Kingston, GA

Not noticing change yet in my smile or alignment

2 years ago

Reply from byte

Hi Kellsey- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Sofia Landes Huntington Station, NY

Communication has via email has not been great.

2 years ago

Reply from byte

Hi! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experiences so if you ever have any questions or concerns do not hesitate to reach out. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Aug. 26th, 2021

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Angello Chavez Palacios Woodland Hills, CA

Once they sell they forget about you, they also had lied with an empty promise

2 years ago

Reply from byte

Hi there, it is our goal to support each customer throughout their entire Byte journey. If you have any questions or concerns, please send us a direct message on Facebook or give us a call at 877-298-3669 and our team would be happy to help.

Aug. 17th, 2021

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Amanda Redding Bartlesville, OK

They suck and don’t stay on at all!! It’s a waste of my money

2 years ago

Reply from byte

Hi Amanda. We'd love to chat more with you about your experience and see what we can do to address any questions or concerns you have. Please give our team a call at 877-298-3669.

Aug. 10th, 2021

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Dana Sherwood, OR

Mine don't fit they are so tight I couldn't get them off myself

2 years ago

Reply from byte

We are sorry to hear you are experiencing fit issues. We want to address your concerns and do what we can to help. Please reach out to our team for immediate assistance at 877-298-3669,

Aug. 3rd, 2021

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Amber Cramer Lewistown, MO

I feel my teeth look the same even on week 8

3 years ago

Reply from byte

If you aren't seeing any progress, we'll want to take a look at this! Please reach out to support@byteme.com or give us a call at 877-298-3669 and our team would be happy to chat:)

May. 19th, 2021

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Gabrielle Hubbard McDonough, GA

Totally unsupportive process, refused to correct their mistake.

3 years ago

Reply from byte

Hello Gabrielle, and thank you for your feedback! We would love to look into your concerns further to ensure we are providing you with the best results and solutions possible. Please reach out to us directly- we are looking forward to hearing from you!

Mar. 22nd, 2021

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Henry Lipinski Cortland, OH

My teeth are not straightt at this time and I'm on my last set of aliners

3 years ago

Reply from byte

Hi there. If you are not happy with your results and you are almost done with treatment, we definitely want to have our clinical team take a look at things and see what we can do for you. When you are going through treatment, one of our main priorities is getting you your dream smile. Go ahead and send us an email to support@byteme.com and a member of our customer care team will take care of you right away!

Apr. 8th, 2021

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Aubrie Martin San Antonio, TX

Byte aligners killed one of my canine teeth, causing me to get a root canal.

3 years ago

Reply from byte

hedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Brandon Macom Louisville, KY

Great at sales, horrible at service, product did not work at all.

3 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Autumn Bell Dayton, OH

The aligners are terrible. Press on gums, causes gum recession.

3 years ago

Reply from byte

Hi Autumn. If you are experiencing any discomfort or pain because of your aligners we want to have our clinical team look into it ASAP. Please send us an email to support@byteme.com so we can make sure you're on the right track and comfortable during your treatment.

Apr. 9th, 2021

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Heather Honolulu, HI

horrible customer experience and would rather not have ordered from them

3 years ago

Reply from byte

Oh no! We're sorry to hear this is the experience you've had, and we'd love to make sure we're getting you taken care of. Please send us a message via our support. We'll take care of you right away.

Feb. 11th, 2021

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Kaitlyn

0

3 years ago Edited January 10, 2024

Reply from byte

Hi Kaitlyn! We would love to know your feedback to ensure we can assist you and future patients. Send us an email at support@byteme.com- let's chat.

Nov. 12th, 2020

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Anon

Slow to respond to their paying customers

3 years ago

Reply from byte

Oh no! We're sorry to hear about this experience and would love to look into this! Our care team typically responds within 24-48 hours of your initial outreach. We'll always be here to help and are happy to follow up!

Oct. 26th, 2020

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joy arrington

Never received my aligners, just a bunch of excuses blaming FEDEX

3 years ago

Reply from byte

Hi Joy! We'd love to look into this for you. If a shipping carrier has lost your aligners, rest assured, we will make sure you get your aligners! Send us a message at support@byteme.com :)

Oct. 5th, 2020