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LegalShield IDShield

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LegalShield IDShield Logo

LegalShield IDShield

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$5 Million Recovery Insurance

Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.

According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection. 

The Good

  • Individual and Family Plans
  • Monitoring Services
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.

The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services. 

Monitoring Services

In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.

The company also has the ability to perform credit freezes. Additional monitoring services include social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allow the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more. 

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives customers full access to its U.S. Member Services agents around-the-clock.

The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.). 

The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.

The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices. 

The Bottom Line

LegalShield IDShield offers both individual and family plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and provides customers with 24/7 emergency identity theft support as well as access to licensed private investigators.

Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.  

View Best Identity Theft Companies

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User Reviews

4.5

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220 Reviews

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Sandra
September 15th, 2014 Southfield, MI

Some of this info is misleading. They only mentioned the premium plan, leading people to think they have to pay $29.95 a month. LegalShield/KROLL also has a "Basic" plan for only $9.95. I have the Basic plan and they called me on Easter Sunday. After a few security questions, they told me my identity was being compromised. They shut down my accounts and handled everything for me. And that was the Basic plan. All u had to do was go to the bank and pick up a new card. I will never be without LegalShield or KROLL ever again in life.

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Ted Bell
September 15th, 2014

Aside from being addicted to utilizing attorneys after having used my plan 70 times, the Identity Theft Premium program is simply phenomenal! This is the only plan that allows you to enter all of your bank accounts, debit and credit cards, passport, phone numbers, emails, medical numbers, and driver's license to be monitored. This is the best!

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RJ MN
September 15th, 2014 Minneapolis, MN

LegalShield is absolutely amazing! I had a very scary case of Medical Identity Theft and their Fraud Investigators helped mitigate and respond to my issue immediately and effectively. As a member I also have access to my attorney any time I want. They prepared my Will, helped me with a traffic issue, review all of my contracts and so much more. I would never be without my LegalShield card. By the way I used to be a member of Lifelock and their service is terrible. They couldn't even answer basic questions for me when I asked about my contract. More frustrating then anything to be perfectly honest.

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Gene
September 12th, 2014 Monroe, NC

We've had fantastic service from LegalShield. My wife was notified by text in seconds that an activity took place on her credit report. We called LegalShield to understand what took place, it turned out that the activity was a note was updated on one of items in her credit report. So, they will even update you when small things take place. That's a big comfort for us.

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Karen
September 12th, 2014 Portland, OR

I have used them so many times annually saving thousands. Over billing on cable bill, parking ticket $34 trivial yet wrongfully given, document review on my car, gym membership, home and investor purchases,refund on airline ticket, credit on bad cell service and much more. Also at times I've called and gotten the good the bad and the ugly. Once in a great while I call and LegalShield writes a letter and the other party does nothing, yet I am not out 100 ' s to get the bad news. I once got an attorney not as invested in helping me, so I called the Lawfirm and they changed my Council. Also I have their ID theft premium with no issues yet. Two of my friends also have the same and Val ' s issue was resolved in 2 days, Bobbie had a stolen character nightmare with felonies warrants in 3 states, in about 4 months all was resolved! Another friend Suzanne has a highly advertised provider, thinks they walk on water, yet 2 1/2 years later still dealing with it. Crazy yet some just don't get it (:

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Taylor
September 11th, 2014 Vancouver, WA

I've been a member for almost 6 yrs. love the access to attorneys. They really do help simplify life's complications and its so great to even call on small things and be proactive. I've never broken the law but has used them at least 80 times in 6 yrs. why research the Internet when I can call an attorney to get the right answer the 1st time. As for their identity theft program, nothing beats it! Total peace of mind knowing they do full restoration not resolution like the other companies and it's backed by license investigators that help with all the other areas like medical, criminal irs etc. I would be totally overwhelmed and lost if I had to do it myself, even with instructions. Really who has the extra time.

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SaraMichael
September 8th, 2014 Denver, CO

I have been a member since 2009 and have received alerts on occasion through the years one of which could have been a huge disaster. Having the attorneys on hand to council my actions has led to me having over $1200.00 returned to me. As your bottom line stated the largesse plan is higher in cost but personally I feel safer working with a company that is very well established and has both attorneys and Kroll to work with.

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Ginger
September 8th, 2014 Watsontown, PA

Legal Shield is good if there are participating providers in your area. But here in Central PA there are none. I was assigned an non participating attorney and he wasn't very good. When I called Legal Shield to ask if he was a participating attorney or an outside attorney, I was told he was participating. I found out later he wasn't. I don't even know if I got an discount on his services because he wouldn't provide his regular fees of tell me what sort of discount I received. When I called Legal Shield they told me they couldn't give me any of that information. I'm thinking about canceling my membership because I don't think it does me any good in this area,

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dave
September 5th, 2014 Silverton, OR

My social security number was hacked two years ago and LS was on it and did all the work for me fixing it. Saved me a lot of stress and time and money. I've had this service for five years now. Several id theft threats and situations handled smoothly and thoroughly. When you call, a LIVE PERSON answers the phone. No “pressing One for this dept., etc. Lifelock has been sued multiple times by states attorney generals, so I chose Legalshield and we've been very satisfied with them. Great price for our whole family, too.

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Tamara Higgs
September 4th, 2014 Lake Hiawatha, NJ

LegalShield was the best choice I could have ever made ! They are EXACTELY who they advertise to be! They helped me with every last case I had! I feel protected, safe and stress free with LEGALSHIELD!

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Suzette Kooyman
September 2nd, 2014 Phoenix, AZ

I have had the services for 16 years and would go without any other service before I would ever go without my legal shield plan. It offers a true peace of mind. My sister in law has life lock and she is always confused about what is expected of her since she discovered an identity theft issue. I have had several personal friends that have had identity theft issues birth after getting the service and even before the service. In the five situations that I know about first hand Krill did all the work and gave them peace of mind and allowed them to get on with their life while they fixed the damage. In one car the guy had been fighting with it for over 10 years! Krill had everything fixed within 45 days! As for the added services that is mentioned above those pretty much for a home based business or other small of businesses. They allow you customize your needs so that you are not paying for anything that you don't currently need. They do that to allow you to grow with your business. The identity theft plans are very comprehensive the only add on that could be tied to the identity theft section that you are evaluating would be the extended trail defense that would be very helpful when a person is getting sued for nit paying on a debt a thrift had created. The other thing in doing my own 3rd pay research is that Legal Shield covers all five areas of identity theft. Medical is the number one problem in Utah. Most of the other plans do not cover that area.

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Rob
September 2nd, 2014 Alexandria, MN

Love it best plan I could get

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Sylvia Journiette
September 2nd, 2014 Salem, VA

I was very disappointed with the attorney that I spoke to. She offered no help for my problem with my medical insurance company. I had to ask her to send a letter on my behalf; which she did. No one has contacted me as a follow up to see if problem corrected. This was my first time of requesting representation and I feel that I have paid my fee for nothing. After reading the reviews, maybe I was connected with a "slacker" who didn't want to do anything. I am considering canceling this service.

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Joe Malatia
August 27th, 2014 Lombard, IL

The fact that you have full restoration and access to attorneys puts this product far and above any other in the industry!

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Sam
August 27th, 2014 Saint Petersburg, FL

Amazing service for the price

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mike bishop
August 27th, 2014 Tualatin, OR

This service is the one coverage I own that has saved me more than it cost. I've owned the Legal plan for 17 years and the ID theft shield for 10.

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Jason Zhang
August 27th, 2014 Houston, TX

Complete trash service. Provided all the documents they requested for a collections letter (sublease contract, invoices, statements), lawyer can't even spend the time to figure out how to arrive at the amount owed, claiming "I'm not an accountant". The charges are actually itemized in the statement and we even provided individual invoices to backup the statement. Subsequently told us our sublessee is not responsible for utilities, completely missing a whole paragraph in the sublease contract which clearly states the sublessee is responsible for utilities, maintenance and repairs. Their lawyers apparently aren't required to pass elementary mathematics nor have the ability to read.

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Andrea
August 26th, 2014 Delano, CA

This service has help me on serveral identity breaches. They are responsible and extremely reliable service

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Sundae
August 25th, 2014 North Las Vegas, NV

My boyfriend add me to his policy at no in mid 2007. A few months latter he heard me in a discussion on the phone with a well known cell phone company. That company demanded payment for services I never requested, in a different state, and 6years previous. At the time I had been living in Las Vegas for over a decade. For 3 months I had been trying to fix the problem with no resolution. One call to my Legal Shield attorney was all it took. A month later I got an apology letter, charges removed and my credit report restored. The cell phone company came to the conclusion that I have been a victim of identity theft. Thank you Legal Shield identity theft protection plan.

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Joseph Freeman
August 25th, 2014 Savannah, GA

Absolutely amazing services!

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TIRIA Humphrey
August 22nd, 2014 Pekin, IL

Great Service to have! Means less worries for me and my Family!

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Jules Moore
August 21st, 2014 Elk Grove, CA

Great service that I've had it for years. It works!

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Kelly
August 20th, 2014 Toledo, IA

Legal Shield and I go back to 1995, It's not only a great value to me for legal and Identity protection, it's also an excellent company to work for.

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Don Short
August 21st, 2014 Upper Marlboro, MD

I had it before I began to sell it. The company instructs to be very transparent when it comes to fees and what is and is not covered. I suspect that any problems stem from the exuberance of a new Associate. I've had to "clean up" some of those and when properly explained, they keep the membership. In a nutshell, it is the best value as it delivers FAR more than it costs.

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naomi
August 15th, 2014 Mountain View, CA

Love the service!

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mary the artist
August 15th, 2014 Orland Park, IL

Excellent services. Had phone issues. Got better phones

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karen sunderlin
August 8th, 2014 Martinsburg, WV

I have used legal shield and Identify theft for 3 years have always been happy with service will always have it and use all the time helped me get my money back from a debit card that someone stolen in minutes

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Obed Ford
August 7th, 2014 Decatur, GA

Legalshield is an Excellent Service I have been with them since 1998. I will always have it. Has helped me Andy family tremendously. I recommend that everyone get a membership.

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Dawnena
August 6th, 2014 Denver, CO

Very customer oriented! Am happy with the service!

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Geoff Unruh
August 6th, 2014 San Jose, CA

I've been a member since 2010 and would never be without legalshield it covers anything legal from small to major issues such as unlimited consultation, updating a will, fighting a speeding ticket,sending a letter, reviewing contracts and documents, etc. They have plans for individuals, famlies, business owners nationwide to provide peace of mind. They have saved me $1000's of dollars just on unlimited consultation. Kroll is the best Identity Theft Solutions program i've seen out there. The Provider Law Firms treat members like they are million dollar clients. I love the the fact that the lawfirms get back to you in eight hours or less same day for a consumer and four hours same day for business owner. Its true peace of mind knowing i have identity theft protection and law firms in my back pocket.

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woo esth
August 5th, 2014 Boynton Beach, FL

Great Service

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[email protected]
August 5th, 2014 Los Angeles, CA

LegalShield is perfect for the "Normal (middle to low class) People! They provide EVERYTHING that rich people pay thousands for, but for little to nothing! I got a free Will- almost most Americans don't have one due to the fact they are so expensive- and I have spoken to at least 4 attorneys for different matters, and not charged an extra penny! Their customer service is out of this world! And NOBODY offers restoration if your identity is truly stolen! EVERYBODY should have this service!

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Lakeysha Brown
August 5th, 2014 Longwood, FL

Had the services over 12 years now. Has saved my family way over $30,000. Was a victim of what is called account takeover. Some made duplicate of my debit card. They were making purchases while my original card was still in my wallet. My card was shut down once I reported it. The bank said that it will take time to investigate then issue a credit after investigation. One call from attorney and a provisional credit was issue immediately. Peace of mind can't put a price on the value.

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Susan Mercer
July 31st, 2014 GA

I have used the services over 300 times.most of which the service was absolutely incredible.The few times that it didn't help were not for a lack of service but rather the situation was not as cut and dry as I thought it was. I love getting immediate notifications when something crops up and the peace of mind is powerful.

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Jolene
July 29th, 2014 Dallas, TX

I have had this service for over 10 years. The investigators spent hours helping me with recovery of my identity and there was no claim form, no out of pocket expenses, and the only time I had to spend on it was the phone call to start the process. I did not get a "do it yourself" kit where I had to figure anything out. And the attorneys are an invaluable resource! I will never be without it.

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Jack
July 28th, 2014 Mount Juliet, TN

I have had this product for 12 years and would not be without it. What makes it superior to everything else I have been exposed to is the restoration side of it. Monitoring is great for early detection but once you are aware you are a victim then the problems really start. That where LegalShield's partnership with Kroll really pays off because these guys are simply the best!

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Christian Hunter
July 28th, 2014 York, PA

Wife had her information stolen in Vegas and LegalShield did everything as advertised and more. Never felt safer. And the price is for the entire family. I would never leave home without it.

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William
July 21st, 2014 Jacksonville, FL

LegalShield IDT protection to my family and it really awesome protection in 100% restoration, I love this service to help and support my family to protection, LegalShield and Kroll company for 42 years in ranking number one company in nation wide network.

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Nadia Dorman-Williams
July 21st, 2014 Tucson, AZ

I have had this service for 12 years, all my concerns have been addressed and professionally.

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Joe
July 21st, 2014 Mountain View, CA

My company is harassing me, trying to get me to quit, and doing things that have affected me and my family. I have witnessed, authority as witnesses of these abuses and I cannot get assistance from legal shield against This large delivery corporation that I have worked diligently for 24 years! I need help standing for honesty and integrity...and retirement was promised so I need legal assistance immediately!

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