Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.

According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection. 

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The Good

  • Individual and Family Plans
  • Monitoring Services
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.

The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services. 

Monitoring Services

In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.

The company also has the ability to perform credit freezes. Additional monitoring services include social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allow the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more. 

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives full access to its customer service agents around-the-clock as well as access to private investigators.

The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.). 

The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.

The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices. 

The Bottom Line

LegalShield IDShield offers both individual and family identity theft plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and offers 24/7 emergency identity theft customer service as well as access to licensed private investigators.

Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.  

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User Reviews

Star Rating


222 Reviews

Review Breakdown

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Geoff Unruh
August 6th, 2014 San Jose, CA

I've been a member since 2010 and would never be without legalshield it covers anything legal from small to major issues such as unlimited consultation, updating a will, fighting a speeding ticket,sending a letter, reviewing contracts and documents, etc. They have plans for individuals, famlies, business owners nationwide to provide peace of mind. They have saved me $1000's of dollars just on unlimited consultation. Kroll is the best Identity Theft Solutions program i've seen out there. The Provider Law Firms treat members like they are million dollar clients. I love the the fact that the lawfirms get back to you in eight hours or less same day for a consumer and four hours same day for business owner. Its true peace of mind knowing i have identity theft protection and law firms in my back pocket.

August 6th, 2014 Denver, CO

Very customer oriented! Am happy with the service!

[email protected]
August 5th, 2014 Los Angeles, CA

LegalShield is perfect for the "Normal (middle to low class) People! They provide EVERYTHING that rich people pay thousands for, but for little to nothing! I got a free Will- almost most Americans don't have one due to the fact they are so expensive- and I have spoken to at least 4 attorneys for different matters, and not charged an extra penny! Their customer service is out of this world! And NOBODY offers restoration if your identity is truly stolen! EVERYBODY should have this service!

Lakeysha Brown
August 5th, 2014 Longwood, FL

Had the services over 12 years now. Has saved my family way over $30,000. Was a victim of what is called account takeover. Some made duplicate of my debit card. They were making purchases while my original card was still in my wallet. My card was shut down once I reported it. The bank said that it will take time to investigate then issue a credit after investigation. One call from attorney and a provisional credit was issue immediately. Peace of mind can't put a price on the value.

woo esth
August 5th, 2014 Boynton Beach, FL

Great Service

Susan Mercer
July 31st, 2014 GA

I have used the services over 300 times.most of which the service was absolutely incredible.The few times that it didn't help were not for a lack of service but rather the situation was not as cut and dry as I thought it was. I love getting immediate notifications when something crops up and the peace of mind is powerful.

July 29th, 2014 Dallas, TX

I have had this service for over 10 years. The investigators spent hours helping me with recovery of my identity and there was no claim form, no out of pocket expenses, and the only time I had to spend on it was the phone call to start the process. I did not get a "do it yourself" kit where I had to figure anything out. And the attorneys are an invaluable resource! I will never be without it.

Christian Hunter
July 28th, 2014 York, PA

Wife had her information stolen in Vegas and LegalShield did everything as advertised and more. Never felt safer. And the price is for the entire family. I would never leave home without it.

July 28th, 2014 Mount Juliet, TN

I have had this product for 12 years and would not be without it. What makes it superior to everything else I have been exposed to is the restoration side of it. Monitoring is great for early detection but once you are aware you are a victim then the problems really start. That where LegalShield's partnership with Kroll really pays off because these guys are simply the best!

July 21st, 2014

Love it never will go with out

July 21st, 2014 Mountain View, CA

My company is harassing me, trying to get me to quit, and doing things that have affected me and my family. I have witnessed, authority as witnesses of these abuses and I cannot get assistance from legal shield against This large delivery corporation that I have worked diligently for 24 years! I need help standing for honesty and integrity...and retirement was promised so I need legal assistance immediately!

Nadia Dorman-Williams
July 21st, 2014 Tucson, AZ

I have had this service for 12 years, all my concerns have been addressed and professionally.

July 21st, 2014 Jacksonville, FL

LegalShield IDT protection to my family and it really awesome protection in 100% restoration, I love this service to help and support my family to protection, LegalShield and Kroll company for 42 years in ranking number one company in nation wide network.

Brian moore
July 18th, 2014 Pensacola, FL

I didn't know I would use legalshield for so many small issues!

Jerry Frizell
July 15th, 2014 Huntington Beach, CA

This outstanding proactive coverage for my family has been a priceless benefit. We're grateful to own the membership knowing we have the security and peace of mind that our identity and legal rights are covered. Thank you LegalShield

Rich Katz
July 15th, 2014

I have been a Legalshield member for two years. The combination of Legal and Identity Theft protection provides real peace of mind. I sleep better knowing that I have, I believe, the industry's best and most affordable Identity Theft and Legal services package for my family.

July 14th, 2014 Studio City, CA

Used an attorney once in my life before having the service, and that was to pay a lot of money to do our Wills. Used the service about 23 times in the last 3 years, because we can! Saved several thousand dollars, and we wouldn't be without it. And we're about to do our Wills again, and it won't cost us any extra.

Kevin stanley
July 14th, 2014 Newport News, VA

I've been a LegalShield member since 2001 and use our membership often. We are also LegalShield Independent Associates that offer the services to many families and Business owners!

Karen Miller
July 10th, 2014 Alexandria, VA

I have Legalshield's Identity Theft Premium Plan. I will say that what has been reviewed by this company is out of date and not correct. Legalshield offers so much more protection than what I have coverage for.The identity theft protection plans are the same in every state. Their legal plan varies by state. I have time and time again been assisted and impressed by the service and the protection that Legalshield has offered me. I certainly would give this product and this company a 10! I previously had LifeLock and another plan offered by my bank. Neither even got close to what Legalshield offers or what they have done for me. Please feel free to contact my sales rep. He is a great guy and very helpful.

Victoria D
July 10th, 2014 Westminster, CA

I have been a member of Legal Shield since 2005. I believe the more you use it the more you become adept at navigating and how to use it. I have made phone calls in the thousands of dollars had I retained an attorney through normal means. I also found out my daughter's social security number had been used for credit since she was 11 and she is still a minor. Kroll & LS have made sure her report is flagged in all credit bureaus and not available to access for more credit. So by the time she is 18 her file will be clear. I love LS. The more you use it the more you'll love it too!

July 10th, 2014 Gig Harbor, WA

I have been a LegalShield member for over 10 years. Family & IDT plan. Also when I was a Small Biz owner we had the Small biz legal helpful whenever we had issues with our landlord, contract reviews, HR issues and so much more. LegalShield is a Sanity Saver!

Corky Edwards
July 8th, 2014 Madison, WI

I am a licensed investigator and this is the only service I recommend. LegalShield's service is backed by the oldest and largest investigative firm in the world with over 40 years of experience. This company provides comprehensive identity protection and full restoration. There are no gimmicks like million dollar guarantees and ridiculous claims about preventing identity theft. Unfortunately ID theft cannot be fully prevented, and that why a service like this with full restoration services is a must.

Lyn Lawhead
July 7th, 2014 Montrose, CO

I've had my Plan for over 8 years & would never be without it!!

J Stamm
July 7th, 2014 Kalamazoo, MI

Legal Shield offers lawyers 24/7 which the others do not..Having needed lawyers as well as Identity Control ,I am pleased to be offered both for my children and myself. the cost for both is minimal when I compare the ease to access of a lawyer throughout the United States as well as Kroll protection on my sensitive papers {Social Security ,passport,debit cards even phone numbers] they have all covered

Mark Wick
July 7th, 2014 San Antonio, TX

I have the LegalShield Premium Identity Theft Plan and can see the advantage of having all three credit bureaus monitored. The extra detection provided by Kroll through the premium plan is priceless. Before this was available both my Yahoo and Google accounts were compromised and emails sent, purportedly by me, which caused me some problems. At least my LegalShield attorneys were able to inform me about any liabilities I may have had as a result. Several months ago I received a notification from Kroll that my Yahoo account had been hacked again. This time I was able to change my password, on the advice of a Kroll investigator, before anyone was able to create trouble for me again. I have peace of mind that I know who I am and will continue to know when/if someone else tries to pretend to be me. Should that occur, I have Kroll and the network of about 6.900 experienced attorneys ready to help me put all as it should be. This is the best value on the planet.

July 3rd, 2014 Long Beach, CA

The best thing ever!

Scott Carrico
July 2nd, 2014 Washington, DC

Website could update credit score as it changes. Maybe more user friend for the mobile site. But honestly we are splitting hairs here. The service is hands down the best I've experienced over the two others. The attorneys on hand are incredibly helpful too.

Dustin woods
July 1st, 2014

Never have used the id theft sevice yet but i have used the legal part of my membership. Nothing but outstanding. It gives you piece of mind knowing i have the best id theft company backing me up Kroll inc. and if my id is stolen i have attorneys to help as well. A true win win

June 30th, 2014 CA

Truly a full service company who made a great connection of having the best of the best for both the Legal plans and Identity theft plans together gives the customer and their family true peace of mind!! They have saved me thousands of dollars by helping me with several issues from the IRS, getting a Will in place, my son being bullied, and helping my mom with an identity theft issue where she received a letter from Knoll saying someone may have been using her information in Florida! Keep in mind, we live in Hawaii, she made one call to Kroll, a licensed investigator, helped her by calling Chase bank and stayed on the line to help my mom and he did the talking, come to find out someone used her information to open an account in her name and bought plane tickets totalling over 5,000.00 dollars. To make a long story short, the issue was resolved in 20 minutes and my mom's good name and credit remained in tact!! Incredible peace of mind and such professional services!! Love our LegalShield, and Knoll IDT, plans!!

June 30th, 2014 Pahoa, HI

The peace of mind of having full restoration benefit through Kroll and not just credit monitoring is why I have this service. Kroll is the worlds leading risk management co. It's an extra sense of security for me. Also, my signficant other and daughter are covered under 1 plan without additional cost. What a value.

June 30th, 2014 Kennewick, WA

Great company that not only covers Financial Identity Theft but also covers Medical, Social Security, Drivers License and Character Identity Theft. But most important is their "Restoration" service through Kroll. No one actually assigns a private investigator from Kroll like they did for my case.

christine rogers
June 30th, 2014 Vero Beach, FL

Best identity theft plan out there. Bar none!! I have both the legal plan and identity theft. Affordable for everyone! Exceptional service.

June 30th, 2014 Saint Louis, MO

Had an issue with AT&T where I was being charged for internet services that I did not have. AT&T placed the item on my credit Kroll informed me of the issue and had it resolved within 3 days.

Jim C
June 27th, 2014 Fairfield, OH

When my Identity was compromised after the Sony breach someone from England took my identity LegalShield and Kroll did the work and restored my name and money. I love this service.

June 27th, 2014 Aliso Viejo, CA

Peace. Of. Mind.

Debra Staub
June 27th, 2014 Gilbert, AZ

I have this service because I wanted something that would actually fix my identity back to what it was before the identity theft issue happened. The options available options don't do that.

June 26th, 2014 WA

My Premium plan shows my name associated with three different addresses. Luckly they are actually places I've lived and worked. I'm amazed how fast the alerts come and how comprehensive the reporting is. I feel like it's a great deal of the price.

June 26th, 2014 Tempe, AZ

What separates us from the rest is we provide Comprehensive Restoration and we have #1 Risk management company Kroll.

June 26th, 2014 San Angelo, TX

had one issue with bank account being compromised and it was resolved in less than 36 hours....GREAT service and quick response!

Emmalee Shoup
June 26th, 2014 Greeley, CO

Excellent product, exceptional service '

June 25th, 2014 Louisville, KY

Love my services, as a business owner the services has saved me thousands of dollars every year

Rudy Ekkawi
June 25th, 2014 Jacksonville, FL

Awesome company!!!

June 25th, 2014 Denver, CO

I have had the legal and identity theft coverage for almost 4 years. I use the attorneys all of the time for trival issues, like getting over-charged on a tow or getting a refund from my cell phone company. I also have used them to help walk through the eviction process of a bad renter. The identity theft is great. Right now I have the premium because I like having more monitoring. However, what matters to me the most is that if my identity is stolen, someone else deals with it.

June 25th, 2014 Decatur, GA

Bottom Line Best Identity Theft Shield by LegalShield. How; Full Restoration Services, Assigned Private Investigators, It's more than your Credit.. Your Drivers License, Medical Records, Social Security, Character/Criminal. LegalShield addresses the entire issue. The rest only monitor your credit report and financial accounts. Don't let all the others fool you into thinking your protected.

Lloydchell Ransom
June 24th, 2014 Phoenix, AZ

Awesome company and never had issues with my cases.

David Jordan
June 24th, 2014

I've used LegalShield since 1998, over 100 times, update my wills, and used the Identity theft protection 2 times. My identity was stolen twice, and the service worked beautiful, restoring my good credit and name. I wouldn't be without this wonderful product.

Andrew Arkin
June 23rd, 2014 Pardeeville, WI

LegalShield's identity theft protection offers protection for the whole family for one low price. They are the only one to offer comprehensive restoration services by Kroll. Life Lock requires YOU to do all the leg work.

June 23rd, 2014 San Jose, CA

Always top notch service. Actually start abd Finish everything for you, not just tell you what to do, they do it for you, abd the legal service is even better

June 23rd, 2014 Largo, FL

The best of the best and the only Idt company that offers full restoration.

June 23rd, 2014 Fort Bragg, NC

Great company