Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.

According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection. 

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The Good

  • Individual and Family Plans
  • Monitoring Services
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.

The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services. 

Monitoring Services

In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.

The company also has the ability to perform credit freezes. Additional monitoring services include social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allow the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more. 

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives full access to its customer service agents around-the-clock as well as access to private investigators.

The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.). 

The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.

The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices. 

The Bottom Line

LegalShield IDShield offers both individual and family identity theft plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and offers 24/7 emergency identity theft customer service as well as access to licensed private investigators.

Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.  

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User Reviews

Star Rating

4.5
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222 Reviews

Review Breakdown

5 star
82%
4 star
6%
3 star
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2 star
1%
1 star
10%

Sentiment Criteria

Value for your money
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Customer service
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Sasha
January 6th, 2015 Baltimore, MD

In the world that we live in today, we'd better be protected when and if identity theft, predatory lenders, unscrupulous collection agencies come to find us. I've had LegalShield with the Identity Theft plan and have had to use the top of the line lawyers (#4 in our state) to handle my name being using in another state and bogus medical bills sent (that were already paid) demanding payment from a collection agency. You see, they bought the list of accounts/bills from the medical company and the company failed to tell them that I had settled and paid the lesser amount already agreed on. The collection agency was trying to collect on the amount that had been forgiven by the medical company. I can only wonder how many people are being scammed by that one. LegalShield also went to my defense against a nationwide company for shoddy work. The lawyers told me that it didn't look like things were going in my favor (because of previous documents that were signed) but they still made a few more calls. The decision was reversed and I was saved over $1000. Here's the thing...they can't promise anything because they work with the laws on the books. But I'd rather have LegalShield at the price of $17 and Identity Theft for $9.95 per month (they'll even split the payments to bill two separate times of the month from two different accounts) than not to have it, especially in this litigious society.

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Frank
December 19th, 2014 Madison, WI

I've personally done comparison. The services offered by LegalShield are by far the best value. The other plans' price are per person. Legalshield covers member, spouse and up to 8 minors for one cost. When you consider the other services offered beyond the Identity Theft services, the value increases ten-fold. Nobody does what LegalShield and Kroll do. I won't be without it!

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Elvira
December 8th, 2014 Newtown, PA

Monitoring is great. Restoration is better! 20 years ago my info was given in a traffic stop. The person was speeding thru a red light. The ticket was not paid. The State issued a DL in my name and then suspended it. In Dec of 2012 I found all this out when applying for a Pennsylvania DL. The DMV in TN told me I had to appear in court in TN to testify that in May of 1991 that was not me who received the ticket. The investigator at Kroll informed me that my name was one of the alias of the person who committed the crime and their criminal record was extensive. Kroll cleaned all of this criminals info out of my file. Then he advised me of documents I need to carry with me when I travel outside of the company. He then informed me that if this thief showed up in my records again they would be there to restore for me again. I did not have to travel to TN. In one week my good record was restored and I was able to get a new drivers license with a clean history.

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Bill
December 8th, 2014 Las Vegas, NV

Yes I use Identity Theft shield by Legal Shield and its great They teamed up with krill and I think that they know more about protecting identity than anyone else.

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Carolynn
November 3rd, 2014 Cupertino, CA

I LOVE my LegaShield & Kroll plans!

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Ann Marie
October 31st, 2014 Mccormick, SC

I appreciate the ability to ask questions, often, and the person on the other end makes me feel as though they really like the fact that I called and are eager to help. When I hear about a breach, I don't worry. I've got the best.

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Mike Connolly
October 31st, 2014 Chicago, IL

Membership is much more comprehensive than other products I researched. Also the least expensive, and we don't even need coverage for children. I have only had one need for the services thus far, but it was great being able to have an ongoing one-on-one relationship with a bonded, licensed, experienced professional rather than with a 'customer service rep' like the other ID Theft services provide. Peace of mind is priceless, but when it comes at even a LOWER COST than with other similar services, it's more than priceless.

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anthony
October 23rd, 2014

Great services. When bank of america, LA fitness tried to take advantage legal shield stepped in and submitted letters on my behalf. On those 2 occasions I saved roughly $160. That's 5 months worth of membership.

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Pamela
October 20th, 2014 IL

Attorney response time was excellent and very knowledgeable about various issues. Impressed that they are the ONLY company that guarantees total restoration with the ID Theft plan.

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Gerald gabrirle
October 16th, 2014 Newark, NJ

I have this service for three years and when you consider all the features it's the least expensive product.

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Gina
October 14th, 2014 Summerfield, FL

Legal Shield has saved me thousands. Here is the thing. The folks on the other end of the phone are attorneys. AV rated attorney, however, they can't change the law. If they can't do anything for you they are being truthful to you and they don't take thousands from you first then tell you they can't help you they let you know up front. If they can help you they will and 90% of issues are covered under the monthly premium. There are some things that require retention but it will save you money. Also if you choose to cancel your policy you have to send in a written request. It's a legal service every request must be in writing. You are not under a contract and are free to cancel in any time. You must put it in writing!!!!!! I love the legal and identity theft service and I would take away another expense before I let go of this.

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Roland Schriever
October 10th, 2014 Chesterfield, MO

Outstanding protection, plus they helped raise my credit score by showing me ways to improve it.

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Bill
October 10th, 2014 Charlotte, NC

I am a Certified Identity Theft Risk Management Specialist (CITRMS®) and I can tell you that the LegalShield Identity Theft plan combined with the legal plan for $29.90 a month (and Yes, there is a $10 enrollment fee the 1st month) for the entire immediate family (up to 8 children under the age of 18), is HANDS DOWN, the best id theft protection you will find in America. This is true for two reasons. 1. It provides Restoration and access to attorneys, nationwide, which will be needed in most cases of id theft.

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james
October 6th, 2014 Fredericksburg, VA

i have used several plans. Now that I have this one through LegalShield and Kroll, I'm done. No need to look elsewhere. This is by far the best.

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Don Thompson
October 1st, 2014 Cape Coral, FL

I've been a member for over 10 years. My sister-in-law has used LegalShield's Identity Theft Plan to help with ID Restoration and just last week, I had to call on a credit card fraud issue and got great help! I also own the Legal Plan they offer and have used it numerous time for preparing my will, a traffic ticket, and a letter to an airline who stranded us. They helped me get a $1,500 credit with the airline.

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Susanna
September 29th, 2014 Port Orchard, WA

I think more needs to be said about the power of the GOOD and what the major differences are between LegalShield identity theft protection and the other guys. Look more into Kroll, they are investigators who do the full Restoration of many different types of identity breaches... what can other companies really do about medical, criminal or drivers license identity theft? And the reason behind LegalShield marketing Kroll services is... When you have an identity breach, you have a legal problem. The power of this service is unmatched. When my mother 1st enrolled, you should have seen her fear when this service found 4 identity breaches and her relief in less then 2 weeks that they were all completely removed from her identity. I have friends who were helped with there drivers license being used in states they have never been in. Warrens were issued for her arrest for a DUI she didn't commit. That's were the 24/7 Emergency Line to your attorney is vital along with the Kroll restoration. As far as the BAD, this service is sold by everyday people through network marketing and human error in that process is why some people mess up the price. The service itself should be dammed as less superior because of its marketing method.

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michael
September 26th, 2014 Lexington, KY

we are extremely happy with the service.

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Mindy
September 23rd, 2014 Denver, CO

Love the attorney access. The identity theft makes me feel secure.

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Tommy S
September 22nd, 2014 West Palm Beach, FL

Identity theft is not only credit issues and that's where Legalshield and Kroll have the best combination in the industry

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Annette Szobar
September 22nd, 2014 Plainfield, IL

This is a great service. I have consulted with my attorneys on several matters within the last several months. They call back promptly. They LISTEN! Everything I have wanted has been included in my monthly price. Identity theft is the best out there!

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Lisa
September 22nd, 2014 Pittsburg, CA

I will never be without my LegalShield and ID theft services! I may not always get the result or answer I want but I know I always get the law.

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Michelle
September 22nd, 2014 Chicago, IL

Had it and the Legal plan over 8 years. Had only 1 id theft incident that they took care of great. Love the services

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Sandra
September 15th, 2014 Southfield, MI

Some of this info is misleading. They only mentioned the premium plan, leading people to think they have to pay $29.95 a month. LegalShield/KROLL also has a "Basic" plan for only $9.95. I have the Basic plan and they called me on Easter Sunday. After a few security questions, they told me my identity was being compromised. They shut down my accounts and handled everything for me. And that was the Basic plan. All u had to do was go to the bank and pick up a new card. I will never be without LegalShield or KROLL ever again in life.

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Ted Bell
September 15th, 2014

Aside from being addicted to utilizing attorneys after having used my plan 70 times, the Identity Theft Premium program is simply phenomenal! This is the only plan that allows you to enter all of your bank accounts, debit and credit cards, passport, phone numbers, emails, medical numbers, and driver's license to be monitored. This is the best!

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RJ MN
September 15th, 2014 Minneapolis, MN

LegalShield is absolutely amazing! I had a very scary case of Medical Identity Theft and their Fraud Investigators helped mitigate and respond to my issue immediately and effectively. As a member I also have access to my attorney any time I want. They prepared my Will, helped me with a traffic issue, review all of my contracts and so much more. I would never be without my LegalShield card. By the way I used to be a member of Lifelock and their service is terrible. They couldn't even answer basic questions for me when I asked about my contract. More frustrating then anything to be perfectly honest.

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Gene
September 12th, 2014 Monroe, NC

We've had fantastic service from LegalShield. My wife was notified by text in seconds that an activity took place on her credit report. We called LegalShield to understand what took place, it turned out that the activity was a note was updated on one of items in her credit report. So, they will even update you when small things take place. That's a big comfort for us.

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Karen
September 12th, 2014 Portland, OR

I have used them so many times annually saving thousands. Over billing on cable bill, parking ticket $34 trivial yet wrongfully given, document review on my car, gym membership, home and investor purchases,refund on airline ticket, credit on bad cell service and much more. Also at times I've called and gotten the good the bad and the ugly. Once in a great while I call and LegalShield writes a letter and the other party does nothing, yet I am not out 100 ' s to get the bad news. I once got an attorney not as invested in helping me, so I called the Lawfirm and they changed my Council. Also I have their ID theft premium with no issues yet. Two of my friends also have the same and Val ' s issue was resolved in 2 days, Bobbie had a stolen character nightmare with felonies warrants in 3 states, in about 4 months all was resolved! Another friend Suzanne has a highly advertised provider, thinks they walk on water, yet 2 1/2 years later still dealing with it. Crazy yet some just don't get it (:

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Taylor
September 11th, 2014 Vancouver, WA

I've been a member for almost 6 yrs. love the access to attorneys. They really do help simplify life's complications and its so great to even call on small things and be proactive. I've never broken the law but has used them at least 80 times in 6 yrs. why research the Internet when I can call an attorney to get the right answer the 1st time. As for their identity theft program, nothing beats it! Total peace of mind knowing they do full restoration not resolution like the other companies and it's backed by license investigators that help with all the other areas like medical, criminal irs etc. I would be totally overwhelmed and lost if I had to do it myself, even with instructions. Really who has the extra time.

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SaraMichael
September 8th, 2014 Denver, CO

I have been a member since 2009 and have received alerts on occasion through the years one of which could have been a huge disaster. Having the attorneys on hand to council my actions has led to me having over $1200.00 returned to me. As your bottom line stated the largesse plan is higher in cost but personally I feel safer working with a company that is very well established and has both attorneys and Kroll to work with.

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Ginger
September 8th, 2014 Watsontown, PA

Legal Shield is good if there are participating providers in your area. But here in Central PA there are none. I was assigned an non participating attorney and he wasn't very good. When I called Legal Shield to ask if he was a participating attorney or an outside attorney, I was told he was participating. I found out later he wasn't. I don't even know if I got an discount on his services because he wouldn't provide his regular fees of tell me what sort of discount I received. When I called Legal Shield they told me they couldn't give me any of that information. I'm thinking about canceling my membership because I don't think it does me any good in this area,

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dave
September 5th, 2014 Silverton, OR

My social security number was hacked two years ago and LS was on it and did all the work for me fixing it. Saved me a lot of stress and time and money. I've had this service for five years now. Several id theft threats and situations handled smoothly and thoroughly. When you call, a LIVE PERSON answers the phone. No “pressing One for this dept., etc. Lifelock has been sued multiple times by states attorney generals, so I chose Legalshield and we've been very satisfied with them. Great price for our whole family, too.

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Tamara Higgs
September 4th, 2014 Lake Hiawatha, NJ

LegalShield was the best choice I could have ever made ! They are EXACTELY who they advertise to be! They helped me with every last case I had! I feel protected, safe and stress free with LEGALSHIELD!

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Sylvia Journiette
September 2nd, 2014 Salem, VA

I was very disappointed with the attorney that I spoke to. She offered no help for my problem with my medical insurance company. I had to ask her to send a letter on my behalf; which she did. No one has contacted me as a follow up to see if problem corrected. This was my first time of requesting representation and I feel that I have paid my fee for nothing. After reading the reviews, maybe I was connected with a "slacker" who didn't want to do anything. I am considering canceling this service.

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Suzette Kooyman
September 2nd, 2014 Phoenix, AZ

I have had the services for 16 years and would go without any other service before I would ever go without my legal shield plan. It offers a true peace of mind. My sister in law has life lock and she is always confused about what is expected of her since she discovered an identity theft issue. I have had several personal friends that have had identity theft issues birth after getting the service and even before the service. In the five situations that I know about first hand Krill did all the work and gave them peace of mind and allowed them to get on with their life while they fixed the damage. In one car the guy had been fighting with it for over 10 years! Krill had everything fixed within 45 days! As for the added services that is mentioned above those pretty much for a home based business or other small of businesses. They allow you customize your needs so that you are not paying for anything that you don't currently need. They do that to allow you to grow with your business. The identity theft plans are very comprehensive the only add on that could be tied to the identity theft section that you are evaluating would be the extended trail defense that would be very helpful when a person is getting sued for nit paying on a debt a thrift had created. The other thing in doing my own 3rd pay research is that Legal Shield covers all five areas of identity theft. Medical is the number one problem in Utah. Most of the other plans do not cover that area.

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Rob
September 2nd, 2014 Alexandria, MN

Love it best plan I could get

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Joe Malatia
August 27th, 2014 Lombard, IL

The fact that you have full restoration and access to attorneys puts this product far and above any other in the industry!

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Sam
August 27th, 2014 Saint Petersburg, FL

Amazing service for the price

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mike bishop
August 27th, 2014 Tualatin, OR

This service is the one coverage I own that has saved me more than it cost. I've owned the Legal plan for 17 years and the ID theft shield for 10.

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Jason Zhang
August 27th, 2014 Houston, TX

Complete trash service. Provided all the documents they requested for a collections letter (sublease contract, invoices, statements), lawyer can't even spend the time to figure out how to arrive at the amount owed, claiming "I'm not an accountant". The charges are actually itemized in the statement and we even provided individual invoices to backup the statement. Subsequently told us our sublessee is not responsible for utilities, completely missing a whole paragraph in the sublease contract which clearly states the sublessee is responsible for utilities, maintenance and repairs. Their lawyers apparently aren't required to pass elementary mathematics nor have the ability to read.

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Andrea
August 26th, 2014 Delano, CA

This service has help me on serveral identity breaches. They are responsible and extremely reliable service

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Sundae
August 25th, 2014 North Las Vegas, NV

My boyfriend add me to his policy at no in mid 2007. A few months latter he heard me in a discussion on the phone with a well known cell phone company. That company demanded payment for services I never requested, in a different state, and 6years previous. At the time I had been living in Las Vegas for over a decade. For 3 months I had been trying to fix the problem with no resolution. One call to my Legal Shield attorney was all it took. A month later I got an apology letter, charges removed and my credit report restored. The cell phone company came to the conclusion that I have been a victim of identity theft. Thank you Legal Shield identity theft protection plan.

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Joseph Freeman
August 25th, 2014 Savannah, GA

Absolutely amazing services!

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TIRIA Humphrey
August 22nd, 2014 Pekin, IL

Great Service to have! Means less worries for me and my Family!

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Don Short
August 21st, 2014 Upper Marlboro, MD

I had it before I began to sell it. The company instructs to be very transparent when it comes to fees and what is and is not covered. I suspect that any problems stem from the exuberance of a new Associate. I've had to "clean up" some of those and when properly explained, they keep the membership. In a nutshell, it is the best value as it delivers FAR more than it costs.

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Jules Moore
August 21st, 2014 Elk Grove, CA

Great service that I've had it for years. It works!

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Kelly
August 20th, 2014 Toledo, IA

Legal Shield and I go back to 1995, It's not only a great value to me for legal and Identity protection, it's also an excellent company to work for.

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naomi
August 15th, 2014 Mountain View, CA

Love the service!

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mary the artist
August 15th, 2014 Orland Park, IL

Excellent services. Had phone issues. Got better phones

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karen sunderlin
August 8th, 2014 Martinsburg, WV

I have used legal shield and Identify theft for 3 years have always been happy with service will always have it and use all the time helped me get my money back from a debit card that someone stolen in minutes

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Obed Ford
August 7th, 2014 Decatur, GA

Legalshield is an Excellent Service I have been with them since 1998. I will always have it. Has helped me Andy family tremendously. I recommend that everyone get a membership.