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LegalShield IDShield

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LegalShield IDShield Logo

LegalShield IDShield

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$5 Million Recovery Insurance

Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.

According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection. 

#1 IdentityIQ Logo IdentityIQ ›

7.1

Overall
Score

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#2 MyIDCare Logo MyIDCare ›

6.6

Overall
Score

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#3 Complete ID Logo Complete ID ›

6.1

Overall
Score

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#4 LegalShield IDShield Logo LegalShield IDShield ›

6.0

Overall
Score

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The Good

  • Individual and Family Plans
  • Monitoring Services
  • Recovery Services
  • Service Guarantee

Individual and Family Plans

LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.

The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services. 

Monitoring Services

In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.

The company also has the ability to perform credit freezes. Additional monitoring services include social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allow the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more. 

Recovery Services

In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance. 

Service Guarantee

LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives customers full access to its U.S. Member Services agents around-the-clock.

The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.). 

The Bad

  • Lack of Antivirus Software

Lack of Antivirus Software

Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.

The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices. 

The Bottom Line

LegalShield IDShield offers both individual and family plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and provides customers with 24/7 emergency identity theft support as well as access to licensed private investigators.

Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.  

View Best Identity Theft Companies

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User Reviews

4.5

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220 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Guy Williams
May 18th, 2015 Clovis, CA

Great service, they quickly helped me when my identity was breached, the investigator was very professional and solved the problems quickly.

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David & Chris Keefer
April 30th, 2015 Girard, PA

We have enjoyed the benefits of the LegalShield IDT plan for over 5 years now. I get "Text" alerts and that is a real plus. Although we have had no incidents to this point, the peace of mind that Kroll is watching my internet, multiple bank accounts and ME and my family 24/7, has given me comfort in the area of protecting my identity along with my family. Combined with the basic legal plan from LegalShield, we wouldn't be without it!

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Mr shawn byron
April 21st, 2015 Bakersfield, CA

this legal shield company is a great company I work for I am the Best friends with Legal Shield Family I like to working with Legal Shield Family And I like to listen to the team call with my Legal Shield Family

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Marcus
April 20th, 2015 Aurora, CO

LegalShield is top notch because Kroll does the leg work for you if you get breached .... Who has the experience to do the recovery work ... LegalShield does !!!! Thanks LegalShield

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Larry
April 16th, 2015 Kissimmee, FL

Restoration. They stay on the job as long as it takes to make it right. I can go on with my life knowing that they're doing the dirty work for me.

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Karen Snyder
April 8th, 2015 Raleigh, NC

I'm comfortable with the I D Shield monitoring. Customer service is thorough and responsive when called and very helpful. The discount given when attached to the legal plan makes the family protection very affordable and comprehensive. Both plans are less than $1 a day to protect the family.

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saly Wardle
April 2nd, 2015 Phoenix, AZ

I love this service! The slogan "you have to be in it to (win) it is so true.. The service can only monitor one's account if they have all your appropriate account numbers ..They cannot monitor and report what they don't know...The IDT account requires activation too. which was so easy..when I had completed my application online,immediately the "Activation" button appeared ..I clicked and was taken to a screen registered...added my accounts ..I was then taken to the "Dashboard" where I found my first notification .. that all was alright. It also showed my credit score. I then printed off my credit report . My Legalshield representative was a phone call away.. and I called her..she was friendly ,knowledgeable and answered the questions I had.

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Bill Garner
March 30th, 2015 Waco, TX

They answered my call in two rings and put me through to a licensed fraud investigator.I told him about my $30,000 credit card fraud problem and he said, "can you do a conference call now with Citi Bank?" I said yes, and he call Citi Bank with me on the line and he called a person at Citi Bank and said this, "this is (name) a fraud investigator with Kroll and I have mister Garner on the phone with us and I need you to do this". They did ... problem was solved with no further action on my part, just one call!

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Stanley Johnosn
March 30th, 2015 Washington, DC

I was going to do a reverse mortgage on my home to secure the cash for my future medical expenses. I am 96 years old and paid off my home years ago. I spoke to my Legal Shield elder law attorney before I signed the reverse mortgage and was told that I qualified for a Medicaid Waiver which allowed me to keep my home and car and money in the bank and still get the care I need. I could not be more grateful for the elder law attorneys with whom I speak frequently to ask questions.

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Maggie
March 27th, 2015 Rochester, MN

My company paid for a year of Legal Shield after our personal information was breached. Halfway through our trial, I took out a school loan, had my debit card stolen twice and had my paypal account hacked. Each month my friendly Legal Shield would e-mail send me updates happily letting me know that "no suspicious activity had been found on my account!" I'm not entirely sure what the company was supposed to be looking for, but I wouldn't trust them to find much..

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jim chandler
March 18th, 2015 Lexington, SC

Legal Shield is one of few companies that offer full restoration benefits. It is not an indemnity plan that requires you to pay for services, and then file for reimbursement.

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jay
March 2nd, 2015 Bedford, VA

Wow, exceptional service. This is the only coverage that the investigators are actually licensed investigators! The informed me someone in Ohio was trying to use my data for a loan, then I was assigned a Team of Licensed investigators who said they'd take care of it, and it totally went away. I wasn't sent a kit or had to make any calls, they did it!! The BEST in my books!!

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Jack
February 24th, 2015 Long Beach, CA

I have complete peace of mind receiving email alerts if anything looks suspicious on my credit report. Even better, knowing that LegalShield will go in and restore my identity in the event I become a victim lets me sleep stress-free through the whole night.

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Luke Tieskoetter
February 23rd, 2015 Des Moines, IA

I love LegalShield as they are the most comprehensive service on the market. They do not need the one million insurance police because they do all the work for you with their complete restoration service thus saving hours of precious time for the victim of identity theft. It also covers all forms of identity theft where as most companies do not. Being licensed in insurance, I have read the one dollar policy offer by companies to the conclusion it is very limited in how much money will be paid out for certain claims. One million sounds great but I would doubt if one million would ever be paid out--it is a sells bullet point.

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Kandra
February 13th, 2015 San Pedro, CA

Not only does legalShield and Kroll Background America check our credit 3 times a day, they have sent us numerous alerts to make sure the suspicious activity was done by us and not a criminal. When an attempt by a thief was made to purchase a home in our name, they were able to intervene and stop the crime from happening. This is true peace of mind.

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ryan bernard
January 26th, 2015 Denver, CO

I did extensive research and purchased their Identity Theft program which is handled by Kroll Advisory. Kroll, is the industry monster in protecting and rebuilding your credit in the event your Id is stolen. They are the go to company for many of the U.S. agencies when dealing with identify and other matters... I Have yet to have any ID theft since I have them, however, I'm assured that in the event of a major or even monitor your ID, they bring you back to pre theft status, unlike the other ID services, they rebuild my credit and sign an investigator and if needed they use Legal Shield as the legal backstop to protect all aspect of identity!! I'm assured, with Legal Shield and Kroll, I'm not told how to rebuild my credit and don't have to spend the 400-500 hours and deal with all the headaches!! I have found that Kroll is the best, every company that I researched for ID theft had disclaimers as to rebuilding your credit and Lifelock I found was sued by 23 State Attorney Generals Office for fraud and it appears you have to prove to them or sue them to have them rebuild your credit, they tell you how and you have to spend the 100's hours to do it yourself!!! If only I could find a company that fills my health care, vision, dental for $20-30 per month. Also, what is truly amazing you are covered with Legal Shield in so many areas of my life that I never thought of!!! This company is not a scam or fraud they are the real deal and I still can't believe that they exist!!! They have truly provided a product that allows the one to live and more and worry less as the company slogan states, One of the few companies that truly walks the talk!!

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Steve Emerick
January 26th, 2015 Parkville, MD

Covers all kids in the house up to age 26 now, so one payment covers the entire household. Combine that with comprehensive restoration by the 800 pound gorilla that is Kroll, and you have the most robust and least expensive ID Theft protection product on the market.

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Ilene
January 19th, 2015 Flushing, NY

I have had the LegalShield legal and ID theft plan for over 10 years and from my experience this is the absolute best service available on the market today, hands down!!! I have used it on so many occasions over the years and have never been disappointed – not to mention the thousands of dollars I have saved for both legal and ID theft issues! LegalShield has been around for over 40 years and the same goes for Kroll who provides the complete restoration services for ID theft victims. Kroll is literally the world leader in fraud solutions and their experienced, licensed investigators do all the work on your behalf should you or an immediate member of your family becomes a victim. Other companies don't even come close to this type of “no hassle” protection/restoration plan since they are not equipped to provide complete restoration without time limits for all kinds of identity theft (financial, medical, social security, criminal, etc.). Unfortunately, you won't find that out until something happens and a limited scope of protection is revealed as I have seen happen with friends who had other plans when identity theft and/or legal issues struck. Be sure to read in between the lines…as of right now there are 103 ID theft protection plans being compared on this website with a total of 551 reviews for all of the plans combined. And 122 of those 551 reviews are for LegalShield alone, the most reviews posted for any id theft service listed on this website. Somehow, LegalShield ranks #3 and was given a score of 7.6, when the average scoring of 122 ACTUAL USERS is a high score of 9.6 !!! And then you have LifeLock, ranking #1 and given a score of 9.5 when there is a significantly lower average scoring of 6.1 from only 44 ACTUAL USERS. I do realize this website has specific criteria that are used to arrive at their scores; however, the best resource for ratings is always going to be most accurate from the people who are using the product! Overall, I can happily say the plans pay for themselves (and then some) and I would NEVER be without them. I hope this helps you. Read the reviews, do your homework and see for yourself…the proof is in the pudding!

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Sasha
January 6th, 2015 Baltimore, MD

In the world that we live in today, we'd better be protected when and if identity theft, predatory lenders, unscrupulous collection agencies come to find us. I've had LegalShield with the Identity Theft plan and have had to use the top of the line lawyers (#4 in our state) to handle my name being using in another state and bogus medical bills sent (that were already paid) demanding payment from a collection agency. You see, they bought the list of accounts/bills from the medical company and the company failed to tell them that I had settled and paid the lesser amount already agreed on. The collection agency was trying to collect on the amount that had been forgiven by the medical company. I can only wonder how many people are being scammed by that one. LegalShield also went to my defense against a nationwide company for shoddy work. The lawyers told me that it didn't look like things were going in my favor (because of previous documents that were signed) but they still made a few more calls. The decision was reversed and I was saved over $1000. Here's the thing...they can't promise anything because they work with the laws on the books. But I'd rather have LegalShield at the price of $17 and Identity Theft for $9.95 per month (they'll even split the payments to bill two separate times of the month from two different accounts) than not to have it, especially in this litigious society.

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Frank
December 19th, 2014 Madison, WI

I've personally done comparison. The services offered by LegalShield are by far the best value. The other plans' price are per person. Legalshield covers member, spouse and up to 8 minors for one cost. When you consider the other services offered beyond the Identity Theft services, the value increases ten-fold. Nobody does what LegalShield and Kroll do. I won't be without it!

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Elvira
December 8th, 2014 Newtown, PA

Monitoring is great. Restoration is better! 20 years ago my info was given in a traffic stop. The person was speeding thru a red light. The ticket was not paid. The State issued a DL in my name and then suspended it. In Dec of 2012 I found all this out when applying for a Pennsylvania DL. The DMV in TN told me I had to appear in court in TN to testify that in May of 1991 that was not me who received the ticket. The investigator at Kroll informed me that my name was one of the alias of the person who committed the crime and their criminal record was extensive. Kroll cleaned all of this criminals info out of my file. Then he advised me of documents I need to carry with me when I travel outside of the company. He then informed me that if this thief showed up in my records again they would be there to restore for me again. I did not have to travel to TN. In one week my good record was restored and I was able to get a new drivers license with a clean history.

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Bill
December 8th, 2014 Las Vegas, NV

Yes I use Identity Theft shield by Legal Shield and its great They teamed up with krill and I think that they know more about protecting identity than anyone else.

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Carolynn
November 3rd, 2014 Cupertino, CA

I LOVE my LegaShield & Kroll plans!

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Ann Marie
October 31st, 2014 Mccormick, SC

I appreciate the ability to ask questions, often, and the person on the other end makes me feel as though they really like the fact that I called and are eager to help. When I hear about a breach, I don't worry. I've got the best.

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Mike Connolly
October 31st, 2014 Chicago, IL

Membership is much more comprehensive than other products I researched. Also the least expensive, and we don't even need coverage for children. I have only had one need for the services thus far, but it was great being able to have an ongoing one-on-one relationship with a bonded, licensed, experienced professional rather than with a 'customer service rep' like the other ID Theft services provide. Peace of mind is priceless, but when it comes at even a LOWER COST than with other similar services, it's more than priceless.

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anthony
October 23rd, 2014

Great services. When bank of america, LA fitness tried to take advantage legal shield stepped in and submitted letters on my behalf. On those 2 occasions I saved roughly $160. That's 5 months worth of membership.

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Pamela
October 20th, 2014 IL

Attorney response time was excellent and very knowledgeable about various issues. Impressed that they are the ONLY company that guarantees total restoration with the ID Theft plan.

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Gerald gabrirle
October 16th, 2014 Newark, NJ

I have this service for three years and when you consider all the features it's the least expensive product.

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Gina
October 14th, 2014 Summerfield, FL

Legal Shield has saved me thousands. Here is the thing. The folks on the other end of the phone are attorneys. AV rated attorney, however, they can't change the law. If they can't do anything for you they are being truthful to you and they don't take thousands from you first then tell you they can't help you they let you know up front. If they can help you they will and 90% of issues are covered under the monthly premium. There are some things that require retention but it will save you money. Also if you choose to cancel your policy you have to send in a written request. It's a legal service every request must be in writing. You are not under a contract and are free to cancel in any time. You must put it in writing!!!!!! I love the legal and identity theft service and I would take away another expense before I let go of this.

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Roland Schriever
October 10th, 2014 Chesterfield, MO

Outstanding protection, plus they helped raise my credit score by showing me ways to improve it.

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Bill
October 10th, 2014 Charlotte, NC

I am a Certified Identity Theft Risk Management Specialist (CITRMS®) and I can tell you that the LegalShield Identity Theft plan combined with the legal plan for $29.90 a month (and Yes, there is a $10 enrollment fee the 1st month) for the entire immediate family (up to 8 children under the age of 18), is HANDS DOWN, the best id theft protection you will find in America. This is true for two reasons. 1. It provides Restoration and access to attorneys, nationwide, which will be needed in most cases of id theft.

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james
October 6th, 2014 Fredericksburg, VA

i have used several plans. Now that I have this one through LegalShield and Kroll, I'm done. No need to look elsewhere. This is by far the best.

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Don Thompson
October 1st, 2014 Cape Coral, FL

I've been a member for over 10 years. My sister-in-law has used LegalShield's Identity Theft Plan to help with ID Restoration and just last week, I had to call on a credit card fraud issue and got great help! I also own the Legal Plan they offer and have used it numerous time for preparing my will, a traffic ticket, and a letter to an airline who stranded us. They helped me get a $1,500 credit with the airline.

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Susanna
September 29th, 2014 Port Orchard, WA

I think more needs to be said about the power of the GOOD and what the major differences are between LegalShield identity theft protection and the other guys. Look more into Kroll, they are investigators who do the full Restoration of many different types of identity breaches... what can other companies really do about medical, criminal or drivers license identity theft? And the reason behind LegalShield marketing Kroll services is... When you have an identity breach, you have a legal problem. The power of this service is unmatched. When my mother 1st enrolled, you should have seen her fear when this service found 4 identity breaches and her relief in less then 2 weeks that they were all completely removed from her identity. I have friends who were helped with there drivers license being used in states they have never been in. Warrens were issued for her arrest for a DUI she didn't commit. That's were the 24/7 Emergency Line to your attorney is vital along with the Kroll restoration. As far as the BAD, this service is sold by everyday people through network marketing and human error in that process is why some people mess up the price. The service itself should be dammed as less superior because of its marketing method.

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michael
September 26th, 2014 Lexington, KY

we are extremely happy with the service.

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Mindy
September 23rd, 2014 Denver, CO

Love the attorney access. The identity theft makes me feel secure.

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Tommy S
September 22nd, 2014 West Palm Beach, FL

Identity theft is not only credit issues and that's where Legalshield and Kroll have the best combination in the industry

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Annette Szobar
September 22nd, 2014 Plainfield, IL

This is a great service. I have consulted with my attorneys on several matters within the last several months. They call back promptly. They LISTEN! Everything I have wanted has been included in my monthly price. Identity theft is the best out there!

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Lisa
September 22nd, 2014 Pittsburg, CA

I will never be without my LegalShield and ID theft services! I may not always get the result or answer I want but I know I always get the law.

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Michelle
September 22nd, 2014 Chicago, IL

Had it and the Legal plan over 8 years. Had only 1 id theft incident that they took care of great. Love the services

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