Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards.
IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.
According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers.
Additionally, IDShield provides members easy access to their credit scores, fraud alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection.
LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.
The individual plan includes monitoring services, unlimited consultations with licensed private investigators, a $5 million service guarantee, comprehensive restoration, and the Vault Password Manager.
The family plan includes every service that is found in the individual plan but also includes child monitoring services. In regard to credit bureaus, ID Shield works with Experian for its credit monitoring services.
In order to best protect customers' identities, LegalShield provides the following services:
If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.
The company also has the ability to perform credit freezes. IDShield monitoring services allow the company and customer to keep an eye on everything from their personal bank accounts (checking account and savings account) to their credit score and much more.
In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance.
LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft.
The company states on its website that it doesn't "give up until your identity is restored". IDShield gives full access to its customer service agents around-the-clock as well as access to private investigators.
The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity.
As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.).
Unfortunately, LegalShield IDShield does not seem to provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.
The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices.
ID Shield Along with Legal Shield are awesome. My wife and i have both been victims of ID Theft . Hers was medical, Mine was drivers listens. I was notified that i got traffic ticket in New York , and i live in Michigan and was never in New York . ID Shield contacted me and Legal Shield hired a law firm . In about 10 days i was notified that the Law Firm had all issues related to the ticket were dropped - and i never had to leave home . My wife medical issues were the same. ID Shield hired a fraud investigation team and they fixed all medical discrepancies . All this for my monthly fee of under $20 dollars . I love the company
IDShield and its earlier service (which I still own) is quite comprehensive and effective. Whenever I've called in, friendly & professional people take my questions and spend as much time as I want as they thoroughly answer my questions. Several months ago, I discovered that something terrible turned up on a background check -- that wasn't on my credit report but was affecting my ability to sign a contract. IDShield and LegalShield quickly worked together to clear up the issue for me. I only had to call, and they took care of the issue I had inadvertently discovered without any further involvement on my part... so I could get on with my life, sign the contract, and again I didn't have to spend any more time resolving the situation than simply calling. Other times, they have helped resolve issues that I didn't know about. Again, with no hassles and included with a low cost of membership. They are friendly, extremely competent, and effective. I'm sticking with IDShield and LegalShield.
Legal Shield is nothing more than a minimal legal consultation service. Although the will and other general items are good,but if you are looking for real legal insurance, this IS NOT for you. From my experience, the only service provided is "consultation" and minimal at that. The attorney I talked to wanted to get off the phone as soon as possible and wanted to spend the least amount of time possible discussing my issue. He proposed to do nothing but referred me to a government agency or a local attorney where I would have to put up a $5000+ retainer for services. Again, only service provided was consultation. Please understand, this is not legal insurance.In my opinion, it is only consultation insurance.
I had a charge on my card that wasn't mine. I called the bank and they emailed me a form to complete and they would get back to me in 3 days. I called IDShield, spoke to an investigator, he called my bank and I got a new card in 2 Days...
I have had my IDShield plan for a few years. The peace of mind that we feel each and every day is worth the price. With all the bad stuff going on today this is just one area that we don't worry about because I know they have our backs :)
I have had this service for over 5 years and I have had to use it on a number of occasions. I have always had excellent results when talking to the investigators and attorneys. I would never be without this service.
LOVE my IDShield! Super user-friendly site, great customer service experience and if there's a breach I get the best fraud investigators in the business to take care of my issue. What's not to love? Highly recommend!
Dr Mark Burdell
I love this service so much that I became a team member after using it for 3 years. Dir Mark
Great bang for youyr dollar. Family ID protection for Husband-Wife and up to 8 children.....$19.95 mo. No one else I talked to comes close. No.1 user rated ID Protection provider in the country for a reason. AND also they offer access to Legal representation 24/7/365 annualy ($19.95 mo.) for less than the cost of an attorney for a hour of their time. # 1 in my book.
I was always frightened when shopping online or giving out my personal information. As a member of IDShield since 2003, Ive had peace of mind knowing that Kroll Advisory Solutions has got my back should anyone mess with me! Also love the price, the monthly monitoring alerts and 24/7 access.
Luckily, we haven't been a victim yet, although we have been part of several data base hacks. So why do I want to review? Because using our membership dozens of times for preventitive consultation has diffinately prevented us from falling prey to some very ingenious thives. We ALWAYS check with our IDShield investigators & licensed consultants before clicking on sommething or responding to a phone call or e-mail, even if they seem harmless. I'm surprised that we have averted several potential opportunities to become victims just by getting the right information. I know my fb friends mean well and a few may have some experience, but I feel if Kroll (IDShield) has been taking care of the financial identity of countries, governments and fortune 500 companies for decades - they can surely handle anything that comes my way. Anytime I call, I'm assisted by a real investigator with real experience. Instead of hurring on to the next caller, I am given plenty of time to understand all the information I need to make a decision. They are available 24/7/365 if I have a theft issue and they do the work for me.
This is the only real company that provides complete restoration and guarantees it with no fine print on the $5 million service guarantee. I have been a member for 13 years and they upgraded my services at no additional cost as they upgraded their services. They are also the only company that can help in every form of identity theft credit is so small now
The monthly membership was very affordable. When I changed jobs and cancelled the service but was still being charged it was rectified sufficiently. Once I decided to join at my new job it was easy to sign up again. As long as I didn't need the service everything was good. Once I tried to use it after having a membership for collectively two years I could get no help. There was only one lawyer in my area that dealt with my particular issue - which to me was a pretty straightforward situation. I simply wanted to legally change my daughter's name. I called multiple times over the span of a month and never got even a call back from this lawyer. I ended up going to court alone and filing the documents myself with only minor corrections needed - AND THE JUDGE WAS NICE ENOUGH TO DO THAT. I called Legal Shield to complain about the situation and was told it was nothing they could do. How about a refund from the time I tried to contact the lawyer to the present?? Also, they would not cancel my subscription saying I was locked in for a year. They didn't offer any solutions, alternatives - NOTHING. I was livid. The lawyer's unresponsiveness they can't control but they could have handled their end better. I will never patronize this business again. They have terrible policies and customer service.
My only complaint is that offices are closed on the weekends so if you have a problem you have to wait until Monday morning to talk to someone and get help. My problem occurred late on a Friday and no help is available until Monday morning.
I have had the IDShield/LegalShield service for nearly two years. I have had a few issues regarding my ID information and was able to talk to a Fraud Investigator that gave me excellent advice and reassurance. Very efficient, friendly and helpful no matter how small or big my question was. I am very pleased with their service.
I have had LegalShield/IDShield for over 10 years. I get instant updates if there are any changes on my credit file. When I do encounter a issue they're there to help 24/7/365 days a week. LegalShield Live More Worry Less.
I've been with legal shield for 10 years. I know I can pick up the phone and call about an issue, even if I'm not sure whether it's ID Theft or not. And they tell me what I can do or in some cases they take care if it on their end.
I joind them back 2006; I have received excellent service and believe it is a great product.
Great company. I've been a member for 7 years...no complaints.
This is the best service I have had. I have been a member of IDShield for a Long time. They even sent me a notice when one of my email accounts was being offered for sale with a password. I was able to change all the accounts with that emails address before any problems happened.
I have been very happy with the coverage that they offer at $19.95 for a family up to 10 it a great value. They do exactly what they claim and very quick at it as well.
So far so good.
When my husband and I faced multiple bank garnishments and a $25,000 bill from the IRS because of an identity thief using his social, IDShield's private licensed investigators were there to spend their time and resources to restore things back to the way they were. We're happy to say that we got the refund we were entitled to from the IRS because of IDShield's unmatched service and expertise.
I just joined the group of people who are using this company and I feel good and I can extremely recommend this to all my friends and family members
IDshield is amazing. I compromised my own identity and IDShield folks kept me calm and got it fixed with no work on my part. I've had other services which didn't give me the personal service IDshield did. And they were available at 9 at nite! Incredible !
My wife and I have used the LegalShield / IDShield service, both in-state and in other states with their network of provider law firms. We have been very happy and satisfied with the service every time.
They have since 1972 restored the Identity fully without charging any more money. They back it with a five million dollar guarantee. They use Kroll to do the work. And they are the best of the best! I will use no other.
I was in Prepaid legal now Legal Sheild, to make a long store short. I paided into them for about a year, when I had a problem I got the run around. And still had to hire attorney.. They tell you if you need any help with legal process they have attorneys... Don't believe that crap....
No one else offers 24/7 emergency access or licensed private investigators assigned to your case until all resolvable issues are resolved - whatever it takes, for as long as it takes! $5 million dollar service guarantee? Unheard of in the industry vs some smoke-and-mirrors, cockamamie, "$1 million insurance" broken down into tiny, bite-size, if-you-can-prove-your-expense-we-might-approve-the-reimbursement scheme. Who has the time, money or experience to track down all of the businesses and agencies during business hours when you are supposed to be working to investigate and right your identity compromise - whether it's financial (only 17%), medical, driver's license, social security, criminal, tax return, children, elderly, military, or government? One call, limited power of attorney and a licensed private investigator does the heavy lifting for you! No competition; no comparison. I had my car broken into and within minutes, the thieves were charging purchases on the debit card! 24/7 access helps to limit the losses immediately. Since then, several large breaches occured: University of Hawaii, K-mart, Veteran's Administration, Target, Office of Personnel Management... all places I've worked, attend school, or shopped. While they are busy spinning a great PR tale, I'm sleeping easy at night knowing my entire family is covered shoud any of our exposed personal information be sold, resold, and eventually used. Better to have it and not need it than to need it and not have it. If you have a choice to go with the number one company in the industry, why not? And it''s cheaper? And you get more? No brainer. Get the facts, then get protected.
I have owned their Legal and Identity Protection for 12 years. they have helped us in so many ways. They are changing the way legal services are delivered to the average person.
This is the second time that I have received an email late Friday and I have never been able to log into my account. One reason I can't log in is that my number contains a letter at the end and the web will not let me enter the letter and then they tell me I don't have the right number. When I call the 24/7 phone number I am told they are closed from Friday to Monday. Well, a lot can happen over a weekend. Why can't I get in touch with ID Shield when they send me an alert? 24/7 REALLY?
I use Legal Shield as often as possible. Their products and their people are outstanding.
I used to get monthly updates from Identity Shield. After my payment this past year I have received none. I wrote them on May 1, stating my complaint. As of this writing, I have not received an answer. I consider this a scam. I have not received the service that I paid for and asked to have my payment returned. I am a widow on a fixed income and refuse to be taken advantage of. I threatened them that I would report this to BBB. That did not have an impact. In their ads, Identity Shield is no longer mentioned, just Legal Shield. Scammed!!!
Ann Byrne WI
LegalShield and their ID theft plan saved me a lot of grief, time and money when I became a victim of 5 or more multiple online ordering scams between Thanksgiving and Christmas In 2013. Online orders from cheese in WI, to ToysRus in NYC, to Home Depot in California, and several more were made up in my name & address, and I didn't know until I got all the bills. By the time they helped restore my credit, my crdit score improved by 37 points! So grateful for their help!
I have had the legal plan since 2001 and I and my family have used it over 90 times which has saved us time and money. It's been my best investment. I have had the identity theft plan since it was first introduced and have received several alerts. I have researched the various plans on the market and am convinced that the LegalShield plans provide the greatest value and protection.
Mark Green, Sr.
I have been very satisfied with my Legal Shield membership! Where else can you get a Living Will, 24/7 Lawyer Access, and Membership Benefits? I'm going to tell my family, friends, and those that I love!
LegalShield has offered the most comprehensive Identity Theft Protection services for over 20 years. I received an email alert and was able to contact my Licensed Investigator at Kroll who helped me completely restore my identity and notify all three credit bureaus. My children are being monitored as well at no additional cost to my Family Plan.
Exceptional value for my money. Covers the entire family and has Kroll as the service provider. These are real professionals and investigators not a call center that distributes information. They have been doing ID Theft consulting and protection longer than anyone in the market. Won't ever be without it!
Great service, they quickly helped me when my identity was breached, the investigator was very professional and solved the problems quickly.
David & Chris Keefer
We have enjoyed the benefits of the LegalShield IDT plan for over 5 years now. I get "Text" alerts and that is a real plus. Although we have had no incidents to this point, the peace of mind that Kroll is watching my internet, multiple bank accounts and ME and my family 24/7, has given me comfort in the area of protecting my identity along with my family. Combined with the basic legal plan from LegalShield, we wouldn't be without it!
Mr shawn byron
this legal shield company is a great company I work for I am the Best friends with Legal Shield Family I like to working with Legal Shield Family And I like to listen to the team call with my Legal Shield Family
LegalShield is top notch because Kroll does the leg work for you if you get breached .... Who has the experience to do the recovery work ... LegalShield does !!!! Thanks LegalShield
Restoration. They stay on the job as long as it takes to make it right. I can go on with my life knowing that they're doing the dirty work for me.
Karen S Snyder
I'm comfortable with the I D Shield monitoring. Customer service is thorough and responsive when called and very helpful. The discount given when attached to the legal plan makes the family protection very affordable and comprehensive. Both plans are less than $1 a day to protect the family.
I love this service! The slogan "you have to be in it to (win) it is so true.. The service can only monitor one's account if they have all your appropriate account numbers ..They cannot monitor and report what they don't know...The IDT account requires activation too. which was so easy..when I had completed my application online,immediately the "Activation" button appeared ..I clicked and was taken to a screen registered...added my accounts ..I was then taken to the "Dashboard" where I found my first notification .. that all was alright. It also showed my credit score. I then printed off my credit report . My Legalshield representative was a phone call away.. and I called her..she was friendly ,knowledgeable and answered the questions I had.
They answered my call in two rings and put me through to a licensed fraud investigator.I told him about my $30,000 credit card fraud problem and he said, "can you do a conference call now with Citi Bank?" I said yes, and he call Citi Bank with me on the line and he called a person at Citi Bank and said this, "this is (name) a fraud investigator with Kroll and I have mister Garner on the phone with us and I need you to do this". They did ... problem was solved with no further action on my part, just one call!
I was going to do a reverse mortgage on my home to secure the cash for my future medical expenses. I am 96 years old and paid off my home years ago. I spoke to my Legal Shield elder law attorney before I signed the reverse mortgage and was told that I qualified for a Medicaid Waiver which allowed me to keep my home and car and money in the bank and still get the care I need. I could not be more grateful for the elder law attorneys with whom I speak frequently to ask questions.
My company paid for a year of Legal Shield after our personal information was breached. Halfway through our trial, I took out a school loan, had my debit card stolen twice and had my paypal account hacked. Each month my friendly Legal Shield would e-mail send me updates happily letting me know that "no suspicious activity had been found on my account!" I'm not entirely sure what the company was supposed to be looking for, but I wouldn't trust them to find much..
Legal Shield is one of few companies that offer full restoration benefits. It is not an indemnity plan that requires you to pay for services, and then file for reimbursement.
Wow, exceptional service. This is the only coverage that the investigators are actually licensed investigators! The informed me someone in Ohio was trying to use my data for a loan, then I was assigned a Team of Licensed investigators who said they'd take care of it, and it totally went away. I wasn't sent a kit or had to make any calls, they did it!! The BEST in my books!!