6.0
Overall Score4 months ago
Founded in 2001, IDShield is a division of LegalShield that provides identity theft protection to millions of people. IDShield offers identity theft services to individuals and organizations across the country and is one of the nation's leading providers of legal safeguards. IDShield identity theft protection services include security monitoring, privacy monitoring, social media monitoring, identity restoration, IDShield Vault Password Manager, and consultation services.
According to the IDShield website, the company covers over one million lives and provides coverage against identity thieves in 50 states and four provinces. The Oklahoma-based identity theft company also offers 24/7 emergency identity theft support to all customers. IDShield provides members easy access to their credit scores, alerts, monitored information, and their licensed private investigators. The identity protection company acknowledges data breach threats on its website and offers advice and information regarding the importance of identity theft and identity protection.
#1  IdentityIQ › | 7.1 Overall
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#2  MyIDCare › | 6.6 Overall
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#3  Complete ID › | 6.1 Overall
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#4  LegalShield IDShield › | 6.0 Overall
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The Good
- Individual and Family Plans
- Monitoring Services
- Recovery Services
- Service Guarantee
Individual and Family Plans
LegalShield IDShield offers identity protection plans for both individuals and families. The Individual plan is priced at $9.95 per month and covers one person, while the Family plan is priced at $19.95 per month and covers one person, a spouse, and up to eight children.
The individual plan includes complete monitoring, unlimited consultations, $5 million service guarantee, comprehensive restoration, and the Vault Password Manager. The family plan includes every service that is found in the individual plan but also includes the child monitoring service. In regards to credit bureaus, ID Shield works with Experian for its credit monitoring services.
Monitoring Services
In order to best protect customers' identities, LegalShield IDShield provides several monitoring services, including credit monitoring, internet monitoring (Black Market Website Surveillance), financial account monitoring, and social security number monitoring. If any suspicious activity is detected, LegalShield IDShield will issue a fraud alert to the customer.
The company also has the ability to perform credit freezes. Additional monitoring services include social media monitoring, court records monitoring, and payday loan monitoring. IDShield monitoring services allow the company and customer to keep an eye on everything from personal bank accounts (checking account and savings account) to credit scores and much more.
Recovery Services
In addition to monitoring services, LegalShield IDShield also offers a number of identity restoration services to help customers in the event of theft. The company provides financial, medical, and criminal identity recovery, as well as limited power of attorney (pre-paid legal services) and lost wallet assistance.
Service Guarantee
LegalShield IDShield offers a $5 million service guarantee that acts as insurance by covering and reimbursing customers for expenses in the event of identity theft. The company states on its website that it doesn't "give up until your identity is restored". IDShield gives customers full access to its U.S. Member Services agents around-the-clock.
The company also provides "industry-leading identity restoration experts" to help customers who have fallen victim to identity theft restore their identity. As a part of ID Shield service, the company has a list on its website of frequently asked questions to help customers educate themselves on identity theft processes and what can put them at risk of identity theft (credit card usage, bank ATMs, documents, breaches, social networks, phishing schemes, websites, etc.).
The Bad
- Lack of Antivirus Software
Lack of Antivirus Software
Unfortunately, LegalShield IDShield does not provide customers with antivirus software to protect the sensitive data on their personal computers from hackers and viruses.
The lack of antivirus software means that customers will have to pay out-of-pocket costs to obtain their own antivirus software. Without antivirus software, customers are exposed to a variety of identity theft threats via their personal computers and devices.
The Bottom Line
LegalShield IDShield offers both individual and family plans, several identity protection and recovery services, and a $5 million service guarantee. The company also services customers nationwide, provides helpful and educational information on its website, and provides customers with 24/7 emergency identity theft support as well as access to licensed private investigators.
Unfortunately, the company does not provide customers with antivirus software which may leave customers exposed to additional identity theft threats unless they obtain their own antivirus software. According to the IDShield website, "identity theft hits a new victim every few seconds." This threat is what motivates IDShield to provide identity theft education and protection to its customers. Although IDShield does not offer antivirus software, it continues to be a reliable and well-known company that will effectively protect your identity.
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User Reviews
Love it never will go with out
I didn't know I would use legalshield for so many small issues!
This outstanding proactive coverage for my family has been a priceless benefit. We're grateful to own the membership knowing we have the security and peace of mind that our identity and legal rights are covered. Thank you LegalShield
I have been a Legalshield member for two years. The combination of Legal and Identity Theft protection provides real peace of mind. I sleep better knowing that I have, I believe, the industry's best and most affordable Identity Theft and Legal services package for my family.
I've been a LegalShield member since 2001 and use our membership often. We are also LegalShield Independent Associates that offer the services to many families and Business owners!
Used an attorney once in my life before having the service, and that was to pay a lot of money to do our Wills. Used the service about 23 times in the last 3 years, because we can! Saved several thousand dollars, and we wouldn't be without it. And we're about to do our Wills again, and it won't cost us any extra.
I have been a LegalShield member for over 10 years. Family & IDT plan. Also when I was a Small Biz owner we had the Small biz legal plan...so helpful whenever we had issues with our landlord, contract reviews, HR issues and so much more. LegalShield is a Sanity Saver!
I have been a member of Legal Shield since 2005. I believe the more you use it the more you become adept at navigating and how to use it. I have made phone calls in the thousands of dollars had I retained an attorney through normal means. I also found out my daughter's social security number had been used for credit since she was 11 and she is still a minor. Kroll & LS have made sure her report is flagged in all credit bureaus and not available to access for more credit. So by the time she is 18 her file will be clear. I love LS. The more you use it the more you'll love it too!
I have the LegalShield Premium Identity Theft Plan and can see the advantage of having all three credit bureaus monitored. The extra detection provided by Kroll through the premium plan is priceless. Before this was available both my Yahoo and Google accounts were compromised and emails sent, purportedly by me, which caused me some problems. At least my LegalShield attorneys were able to inform me about any liabilities I may have had as a result. Several months ago I received a notification from Kroll that my Yahoo account had been hacked again. This time I was able to change my password, on the advice of a Kroll investigator, before anyone was able to create trouble for me again. I have peace of mind that I know who I am and will continue to know when/if someone else tries to pretend to be me. Should that occur, I have Kroll and the network of about 6.900 experienced attorneys ready to help me put all as it should be. This is the best value on the planet.
Legal Shield offers lawyers 24/7 which the others do not..Having needed lawyers as well as Identity Control ,I am pleased to be offered both for my children and myself. the cost for both is minimal when I compare the ease to access of a lawyer throughout the United States as well as Kroll protection on my sensitive papers {Social Security ,passport,debit cards even phone numbers] they have all covered
I've had my Plan for over 8 years & would never be without it!!
The best thing ever!
Website could update credit score as it changes. Maybe more user friend for the mobile site. But honestly we are splitting hairs here. The service is hands down the best I've experienced over the two others. The attorneys on hand are incredibly helpful too.
Never have used the id theft sevice yet but i have used the legal part of my membership. Nothing but outstanding. It gives you piece of mind knowing i have the best id theft company backing me up Kroll inc. and if my id is stolen i have attorneys to help as well. A true win win
I am a licensed investigator and this is the only service I recommend. LegalShield's service is backed by the oldest and largest investigative firm in the world with over 40 years of experience. This company provides comprehensive identity protection and full restoration. There are no gimmicks like million dollar guarantees and ridiculous claims about preventing identity theft. Unfortunately ID theft cannot be fully prevented, and that why a service like this with full restoration services is a must.
The peace of mind of having full restoration benefit through Kroll and not just credit monitoring is why I have this service. Kroll is the worlds leading risk management co. It's an extra sense of security for me. Also, my signficant other and daughter are covered under 1 plan without additional cost. What a value.
Truly a full service company who made a great connection of having the best of the best for both the Legal plans and Identity theft plans together gives the customer and their family true peace of mind!! They have saved me thousands of dollars by helping me with several issues from the IRS, getting a Will in place, my son being bullied, and helping my mom with an identity theft issue where she received a letter from Knoll saying someone may have been using her information in Florida! Keep in mind, we live in Hawaii, she made one call to Kroll, a licensed investigator, helped her by calling Chase bank and stayed on the line to help my mom and he did the talking, come to find out someone used her information to open an account in her name and bought plane tickets totalling over 5,000.00 dollars. To make a long story short, the issue was resolved in 20 minutes and my mom's good name and credit remained in tact!! Incredible peace of mind and such professional services!! Love our LegalShield, and Knoll IDT, plans!!
Great company that not only covers Financial Identity Theft but also covers Medical, Social Security, Drivers License and Character Identity Theft. But most important is their "Restoration" service through Kroll. No one actually assigns a private investigator from Kroll like they did for my case.
Best identity theft plan out there. Bar none!! I have both the legal plan and identity theft. Affordable for everyone! Exceptional service.
I have this service because I wanted something that would actually fix my identity back to what it was before the identity theft issue happened. The options available options don't do that.
Peace. Of. Mind.
When my Identity was compromised after the Sony breach someone from England took my identity LegalShield and Kroll did the work and restored my name and money. I love this service.
Excellent product, exceptional service '
had one issue with bank account being compromised and it was resolved in less than 36 hours....GREAT service and quick response!
What separates us from the rest is we provide Comprehensive Restoration and we have #1 Risk management company Kroll.
My Premium plan shows my name associated with three different addresses. Luckly they are actually places I've lived and worked. I'm amazed how fast the alerts come and how comprehensive the reporting is. I feel like it's a great deal of the price.
Bottom Line Best Identity Theft Shield by LegalShield. How; Full Restoration Services, Assigned Private Investigators, It's more than your Credit.. Your Drivers License, Medical Records, Social Security, Character/Criminal. LegalShield addresses the entire issue. The rest only monitor your credit report and financial accounts. Don't let all the others fool you into thinking your protected.
Had an issue with AT&T where I was being charged for internet services that I did not have. AT&T placed the item on my credit Kroll informed me of the issue and had it resolved within 3 days.
I have had the legal and identity theft coverage for almost 4 years. I use the attorneys all of the time for trival issues, like getting over-charged on a tow or getting a refund from my cell phone company. I also have used them to help walk through the eviction process of a bad renter. The identity theft is great. Right now I have the premium because I like having more monitoring. However, what matters to me the most is that if my identity is stolen, someone else deals with it.
Awesome company!!!
Love my services, as a business owner the services has saved me thousands of dollars every year
Awesome company and never had issues with my cases.
I've used LegalShield since 1998, over 100 times, update my wills, and used the Identity theft protection 2 times. My identity was stolen twice, and the service worked beautiful, restoring my good credit and name. I wouldn't be without this wonderful product.
I have Legalshield's Identity Theft Premium Plan. I will say that what has been reviewed by this company is out of date and not correct. Legalshield offers so much more protection than what I have coverage for.The identity theft protection plans are the same in every state. Their legal plan varies by state. I have time and time again been assisted and impressed by the service and the protection that Legalshield has offered me. I certainly would give this product and this company a 10! I previously had LifeLock and another plan offered by my bank. Neither even got close to what Legalshield offers or what they have done for me. Please feel free to contact my sales rep. He is a great guy and very helpful. www.stonewl.legalshieldassociate.com
LegalShield's identity theft protection offers protection for the whole family for one low price. They are the only one to offer comprehensive restoration services by Kroll. Life Lock requires YOU to do all the leg work.
Always top notch service. Actually start abd Finish everything for you, not just tell you what to do, they do it for you, abd the legal service is even better
Great company
The best of the best and the only Idt company that offers full restoration.
LegalShield with Kroll has buy FAR the BEST I.D. Theft Product on the market. we go father than any other company. $17-$36 a month.
The Kroll ID Theft offered exclusively through LegalShield is much more than credit reports and a customer service center like most other id theft products. I'm empowered every time I call my licensed investigator, it's an awesome experience and valuable service I wouldn't be caught without!