Name: IDShield
Rating: 4.5

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Teana Gilinson

I've obtained an out-of-state mortgage where the lender got my credit score from all 3 credit bureaus. Nothing picked up by ID shield. Credit card company informed me that someone tried to use my card in 2 different foreign countries. Must have gotten my number from internet, but not picked up by ID Shield. When I reported these concerns they told me not to worry since their attorneys would take care of everything if my ID was stolen. They only monitor 1 out of 3 credit bureaus. Said these things may have been reported to other 2 and not reached Equifax yet. They couldn't explain how my lender got all 3 credit scores without having it show up on the 1 they monitor. Since they monitor only reports from 1 credit bureau, I figure they're only doing 1/3 of the job they should be doing. They also have my credit score listed much lower than what my mortgage broker told me they were. Their suggestion for all of this - monitor my own credit reports by getting annual reports from all 3 bureaus. ACCOUNT CANCELLED.

7 years ago

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Rhonda Morrisville, PA

Fraud Investigator answered all my questions about the Yahoo breach and gave me 3 great tips to help protect my information and review my email account for suspicious activity.

8 years ago

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Sindy Marvin

Because Inhad this product Inwas notified that my email have been hacked and I didn't even know. They told me I needed to change my password to avoid further damage. Great service

8 years ago

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Barbie Ridgeland, MS

I have had this service for over 5 years and I have had to use it on a number of occasions. I have always had excellent results when talking to the investigators and attorneys. I would never be without this service.

8 years ago

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SAHassett Dallas, TX

LOVE my IDShield! Super user-friendly site, great customer service experience and if there's a breach I get the best fraud investigators in the business to take care of my issue. What's not to love? Highly recommend!

8 years ago

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Mike Buena Park, CA

I have had LegalShield/IDShield for over 10 years. I get instant updates if there are any changes on my credit file. When I do encounter a issue they're there to help 24/7/365 days a week. LegalShield Live More Worry Less.

9 years ago

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Terry Ebke Urbandale, IA

My wife and I have used the LegalShield / IDShield service, both in-state and in other states with their network of provider law firms. We have been very happy and satisfied with the service every time.

9 years ago

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Danny Winters Las Vegas, NV

They have since 1972 restored the Identity fully without charging any more money. They back it with a five million dollar guarantee. They use Kroll to do the work. And they are the best of the best! I will use no other.

9 years ago

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Randy Parker Meadow Vista, CA

I have owned their Legal and Identity Protection for 12 years. they have helped us in so many ways. They are changing the way legal services are delivered to the average person.

9 years ago

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Mark Green, Sr. Clovis, CA

I have been very satisfied with my Legal Shield membership! Where else can you get a Living Will, 24/7 Lawyer Access, and Membership Benefits? I'm going to tell my family, friends, and those that I love!

9 years ago

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Mr shawn byron Bakersfield, CA

this legal shield company is a great company I work for I am the Best friends with Legal Shield Family I like to working with Legal Shield Family And I like to listen to the team call with my Legal Shield Family

9 years ago

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Marcus Aurora, CO

LegalShield is top notch because Kroll does the leg work for you if you get breached .... Who has the experience to do the recovery work ... LegalShield does !!!! Thanks LegalShield

9 years ago

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Karen S Snyder Raleigh, NC

I'm comfortable with the I D Shield monitoring. Customer service is thorough and responsive when called and very helpful. The discount given when attached to the legal plan makes the family protection very affordable and comprehensive. Both plans are less than $1 a day to protect the family.

9 years ago

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jim chandler Lexington, SC

Legal Shield is one of few companies that offer full restoration benefits. It is not an indemnity plan that requires you to pay for services, and then file for reimbursement.

9 years ago

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Ann Marie Smith Mccormick, SC

I appreciate the ability to ask questions, often, and the person on the other end makes me feel as though they really like the fact that I called and are eager to help. When I hear about a breach, I don't worry. I've got the best.

10 years ago

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anthony

Great services. When bank of america, LA fitness tried to take advantage legal shield stepped in and submitted letters on my behalf. On those 2 occasions I saved roughly $160. That's 5 months worth of membership.

10 years ago

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Pamela IL

Attorney response time was excellent and very knowledgeable about various issues. Impressed that they are the ONLY company that guarantees total restoration with the ID Theft plan.

10 years ago

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Ginger Watsontown, PA

Legal Shield is good if there are participating providers in your area. But here in Central PA there are none. I was assigned an non participating attorney and he wasn't very good. When I called Legal Shield to ask if he was a participating attorney or an outside attorney, I was told he was participating. I found out later he wasn't. I don't even know if I got an discount on his services because he wouldn't provide his regular fees of tell me what sort of discount I received. When I called Legal Shield they told me they couldn't give me any of that information. I'm thinking about canceling my membership because I don't think it does me any good in this area,

10 years ago

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Tamara Higgs Lake Hiawatha, NJ

LegalShield was the best choice I could have ever made ! They are EXACTELY who they advertise to be! They helped me with every last case I had! I feel protected, safe and stress free with LEGALSHIELD!

10 years ago

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karen sunderlin Martinsburg, WV

I have used legal shield and Identify theft for 3 years have always been happy with service will always have it and use all the time helped me get my money back from a debit card that someone stolen in minutes

10 years ago

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Obed Ford Decatur, GA

Legalshield is an Excellent Service I have been with them since 1998. I will always have it. Has helped me Andy family tremendously. I recommend that everyone get a membership.

10 years ago

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Christian Hunter York, PA

Wife had her information stolen in Vegas and LegalShield did everything as advertised and more. Never felt safer. And the price is for the entire family. I would never leave home without it.

10 years ago

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Kevin stanley Newport News, VA

I've been a LegalShield member since 2001 and use our membership often. We are also LegalShield Independent Associates that offer the services to many families and Business owners!

10 years ago

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Scott Carrico Washington, DC

Website could update credit score as it changes. Maybe more user friend for the mobile site. But honestly we are splitting hairs here. The service is hands down the best I've experienced over the two others. The attorneys on hand are incredibly helpful too.

10 years ago

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Debra Staub Gilbert, AZ

I have this service because I wanted something that would actually fix my identity back to what it was before the identity theft issue happened. The options available options don't do that.

10 years ago

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Jim C Fairfield, OH

When my Identity was compromised after the Sony breach someone from England took my identity LegalShield and Kroll did the work and restored my name and money. I love this service.

10 years ago

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David Jordan

I've used LegalShield since 1998, over 100 times, update my wills, and used the Identity theft protection 2 times. My identity was stolen twice, and the service worked beautiful, restoring my good credit and name. I wouldn't be without this wonderful product.

10 years ago

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Andrew Arkin Pardeeville, WI

LegalShield's identity theft protection offers protection for the whole family for one low price. They are the only one to offer comprehensive restoration services by Kroll. Life Lock requires YOU to do all the leg work.

10 years ago

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Michael Heeren Dubuque, IA

This is the only company I trust with my families ID. They are the only company that gives me a license investigator through out the whole process and they offer FULL restoration!

10 years ago

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Bad review sorry

ID theft protection and restoration with Kroll has a licensed investigator do the work on your behalf. Kroll is the number one risk mitigating firm in the world and is exclusive to LegalShield.

10 years ago

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Dean Taber Monterey, CA

Hands down the BEST EVER value! You're info needs to be updated as they have a plan which monitors all 3 credit bureaus besides help in all 5 areas of ID Theft. Great customer service.

10 years ago

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Gia Regina Waco, TX

Legal Shield was the protection and resolution my family needed when three of us were the victims of identity theft. LegalShield IDShield was our peace of mind. Their website was user friendly and the the signup process is very easy.

2 years ago Edited April 6, 2022

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Ashlyn Elwood Roswell, GA

LegalShield IDShield is so cool! They have allowed me to get in touch with a local law firm for advice at a fraction of the price. Their plans have also always been super affordable and easily pay for themselves if you end up talking to lawyers about your identity protection a fair amount. This company is less proactive about your protection, but really great at helping if your identity does gets stolen.

2 years ago

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Aubrey Dallas, TX

Some of my family members have gotten their identities stolen, I was recommended Legal Shield to keep mine safe and to help me if mine ever did get stolen. I think they’re an amazing company and I highly recommend them, very professional.

2 years ago

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Christina Sutu-Wallar Concord, CA

In this day and age, you can never be too safe when it comes to protecting your identity. I reached out to LegalShield a few years ago to get a better understanding of what they offer, and how it would benefit me. I had a great experience with the customer service rep and signed up with them then! Highly recommend

2 years ago

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Erinmarie Xian Seffner, FL

I just started with a new company on Feb 1st that offered ID Shield as part of our benefits package so ui decided to give them a try. Its like $2/ week and they monitor everything from dark webs stuff , to facebook, to bank acounts. Way more in depth than I expected. They alert me everytime something looks 'off'. So far so good.

2 years ago

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Fooled Friend Livonia, MI

I have been making automatic monthly payments via a credit card to Legal Shield since November 2016 and to my amazement recently got an email requesting that I ACTIVATE my account. Curiously, I noticed that during the coronavirus quarantine, when no purchases were made on the credit card account except for groceries, the normal monthly payment to Legal Shield and 2 days later an airline ticket to Florida! I notified my card company that I had not left the house for weeks except to get groceries! They closed the card immediately but I find it curious that the emails about my account with Legal Shield came around the time that the ticket purchase fraud was made on the same account that they used to obtain their monthly payment, I believe the ID monitoring has been a scam and I have lost nearly $500 on a company that had no intentions of protecting my identity. I am wondering how that person used the ticket that they purchased in my name because they would have had to produce an ID at the airport in order to board the plane and they were able to use that information from my registration with Legal Shield. ID MONITORING IS A SCAM WITH THIS COMPANY!!!

4 years ago

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TBotNik Greenville, TX

Neither LifeLock, ID Shield nor any other listed providers are secure or compliant, as they have to be certified by the IISC, the only international security certification, standards, security law/enforcement agency world-wide. Neither LifeLock, ID Shield nor any other listed providers websites are secure or compliant as you would find that evidence on the websites as legally required. To be certified, there must be a thorough inspection of all webpages, all client contracts, all technologies. All refuse inspection, based on proprietary technologies. Neither impose nor deliver the 1994 mandated security required by the IISC for securing a windows computer, device, machine.

5 years ago

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Lynnette Longview, TX

Always adding more features without increasing cost. Licensed private investigators restore identity with POA. Feel this is best protection available.

6 years ago

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Jonathan Cowan. Ph.D. Louisville, KY

There are major flaws in their data system that they refuse to recognize. They may have been hacked or compromised. Beware! Here's what I wrote to them before I cancelled my membership. "I opened my account about a week and a half ago. I entered information, including 10 credit card numbers and one bank account number, that evening. I checked back again a few days later and found no bank account number and only 6 credit cards. The next time I tried to access the account it blocked my login completely. Tonight, the same login (memorized by Chrome) worked, but I found only one credit card number there. There is something very wrong with your system. Please have a representative call me and detail how you are going to investigate." Instead of calling me, they insisted that I call them. Their agent at Kroll Investigators told me that there was no problem--that I had only entered one credit card. I told him that I was there and he had no basis for his lie. Rather than forwarding me to the person I needed to speak to to cancel my membership, he hung up. Do not join this incompetent service.

7 years ago

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Mike Myers Mesa, AZ

Do not trust this integrity lacking company! They make you sign up using your bank routing numbers and when I thought they had cancelled my services as they told me over the phone they continued to charge me for two years. They changed the names of the account pulling the money out which changed the tracking of how it was being taken out. I spent over an hour an a half on the phone with multiple representatives who said they would refund $29.90 of the $600+ dollars they took from me. I figured a company this big would not be okay taking over 600 dollars from a member who had cancelled two years ago but they all seemed fine to hold onto my money and tell me to have a nice day. Then again who would expect to trust a bunch of laywers?

8 years ago

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Mickey Thompson Emmaus, PA

Legal Shield is nothing more than a minimal legal consultation service. Although the will and other general items are good,but if you are looking for real legal insurance, this IS NOT for you. From my experience, the only service provided is "consultation" and minimal at that. The attorney I talked to wanted to get off the phone as soon as possible and wanted to spend the least amount of time possible discussing my issue. He proposed to do nothing but referred me to a government agency or a local attorney where I would have to put up a $5000+ retainer for services. Again, only service provided was consultation. Please understand, this is not legal insurance.In my opinion, it is only consultation insurance.

8 years ago

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Angry customer Locust Fork, AL

The monthly membership was very affordable. When I changed jobs and cancelled the service but was still being charged it was rectified sufficiently. Once I decided to join at my new job it was easy to sign up again. As long as I didn't need the service everything was good. Once I tried to use it after having a membership for collectively two years I could get no help. There was only one lawyer in my area that dealt with my particular issue - which to me was a pretty straightforward situation. I simply wanted to legally change my daughter's name. I called multiple times over the span of a month and never got even a call back from this lawyer. I ended up going to court alone and filing the documents myself with only minor corrections needed - AND THE JUDGE WAS NICE ENOUGH TO DO THAT. I called Legal Shield to complain about the situation and was told it was nothing they could do. How about a refund from the time I tried to contact the lawyer to the present?? Also, they would not cancel my subscription saying I was locked in for a year. They didn't offer any solutions, alternatives - NOTHING. I was livid. The lawyer's unresponsiveness they can't control but they could have handled their end better. I will never patronize this business again. They have terrible policies and customer service.

8 years ago

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Angie Corpus Christi, TX

I have been very happy with the coverage that they offer at $19.95 for a family up to 10 it a great value. They do exactly what they claim and very quick at it as well.

9 years ago

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Bill Las Vegas, NV

Yes I use Identity Theft shield by Legal Shield and its great They teamed up with krill and I think that they know more about protecting identity than anyone else.

9 years ago

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Jason Zhang Houston, TX

Complete trash service. Provided all the documents they requested for a collections letter (sublease contract, invoices, statements), lawyer can't even spend the time to figure out how to arrive at the amount owed, claiming "I'm not an accountant". The charges are actually itemized in the statement and we even provided individual invoices to backup the statement. Subsequently told us our sublessee is not responsible for utilities, completely missing a whole paragraph in the sublease contract which clearly states the sublessee is responsible for utilities, maintenance and repairs. Their lawyers apparently aren't required to pass elementary mathematics nor have the ability to read.

10 years ago

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Charles Saint Louis, MO

Had an issue with AT&T where I was being charged for internet services that I did not have. AT&T placed the item on my credit Kroll informed me of the issue and had it resolved within 3 days.

10 years ago

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shawn San Jose, CA

Always top notch service. Actually start abd Finish everything for you, not just tell you what to do, they do it for you, abd the legal service is even better

10 years ago

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diana Huntington Beach, CA

I Love ID theft with Legal Sheid. It is definitly the most comprehensive product. They heped me with an ongoing problem. and did all the work for me, restoring my ID. I didnt see where lifelock would do that.

10 years ago

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James Goodman Silverdale, WA

LegalShield IDShield was offered with my previous employer as an employee benefits package. It was a great services and I appreciated the extra security and peace of mind have this available. The program and monitoring services are discrete and not annoying, but also let you know of potential threats immediately. They really watch your back.

2 years ago