6.8
Overall Score13 days ago
IdentityIQ has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009. The privately-held, Nevada-based company also helps customers with identity restoration if the issue happens before signing up. The company's goal is to help customers understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
The Good
- Affordable Monthly Plans
- Comprehensive Credit Monitoring Services
- $1 Million Identity Theft Insurance
- IQ Center and Resource Page
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly protection plans which range from $6.99 to $29.99 per month. The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, up to $1 million in identity theft insurance, social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address. The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three bureau credit reports monitoring, enhanced credit report monitoring, alerts on crimes committed in your name, and credit score change alerts. Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Credit Monitoring Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit activity. Customers also receive daily alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
The enhanced credit monitoring service that customers can receive with select plans involves change alerts like authorized credit card users, closed trade lines, going over the limit on a bankcard, collections, decreases/increases in collection balances, lost or stolen card, new charge-off, new foreclosure, paid collections, paid trade lines, retail card goes over the limit, 10 point decrease/increase in TransUnion credit score.
$1 Million Identity Theft Insurance
The company offers customers up to $1 million in identity theft insurance that includes stolen funds reimbursement, coverage for lawyers and experts, and personal expense compensation. If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
IQ Center and Resource Page
IdentityIQ provides customers with self-service access to an online IQ center. Users can use the online IQ center to access a library of educational articles on identity fraud protection. Members may also contact a customer service representative for assistance at any time.
The company provides customers with a resources page on its website that covers how an identity thief can steal a person's identity including dumpster diving for identity documents and identity property, mail theft, change of address, stolen wallet or purse, pretexting, e-mail messages/phishing, wireless hacking, shoulder surfing, credit card theft and skimming, unsecured website, and digital identity hacking. The company's website also offers information about how quickly an identity thief can steal identities. IdentityIQ provides this information to help customers learn how to better protect their digital identity, various identity documents, and other identity property.
The Bad
- Time in Business
Time in Business
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its relatively short time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
The Bottom Line
IdentityIQ strives to provide a one-stop shop for all customers' identity management needs. The company also offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, comprehensive credit monitoring services like social security number monitoring and credit reports monitoring from the major credit bureaus, up to $1 million in identity theft insurance, and an extensive online IQ center and resource page. IdentityIQ offers also comprehensive, U.S.-based identity restoration services to each person who becomes a victim of identity theft while using the company's services. Unfortunately, IdentityIQ is a younger company in the identity theft industry.
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User Reviews
Great customer service. Keeps me updated with any changes being made to my credit profile.
We are very happy with the service we have gotten and would recommend to all of our friends.
Great services all around, would definitely recommend.
Yes I like this service you could see your score an all that I recommend this service to everyone
We utilized Identity IQ during a time we were rebuilding our credit and found that their services were worth every penny. The reporting was accurate and the ability to see how our scores were improving was very valuable to us. We plan on getting back to using their services once we've finished the additional expenses we're incurring due to purchasing a new home!
It’s informative. I have had it for awhile. They used to include the tracking chart now you have to upgrade. Overall it’s a good account to have
Accidentally got another report that I already got day before and called them right after and they wont refund the 14.99. Dont go with them because if u accidentally click view instead of refresh u get charged double
They're are great at monitoring my credit and keeping me updated of all changes. The website is easy to use and navigate. I would definitely recommend then to anyone.
I signed up with Identity IQ for the 7 day trial, however when I accessed my credit reports and experienced how easy it is to navigate through their website and the accuracy of the credit reports , I decided to stay and cancelled my service with the other company (which was more expensive). I read some of the last reviews, and I must say customer service at IdentityIQ has been an exceptional experience for me. The representatives are very helpful and friendly when I call, which is very often since I have questions every time I get an alert. I have recommended Identityiq to my friends and family. Thank you for all your help!
I'm very satisfied with identity Q They always notifie me of changes on my credit report
I had my credit worked on and needed to see day by day the credit score so I could communicate with my credit fix man. They are great!!!!!
IdentityIQ is a very useful tool for me in my journey to get my credit the way that it should. It very direct and easy to understand to know what you need to do.
Positive feed back. Very accurate. I would recommend to others
Customer service is the greatest I really recommend this great people to anyone.
Its good to be monitoring you credit score in one page, you can see how it goes better and how you are using it, very nice
Efficient and reliable, monitors your credit and gives you an accurate credit score l!
Works as it should. Good customer service
Always on point with any changes happening on my credit.
I am really please with your service. Awesome Customer Service
You have helped so much with spotting problems within my credit. I appreciate all that you have done.
I received my membership through my job. Identity IQ has done a great job of keeping me informed of what is going on in my credit report.
Your service has been prompt and dead on. I just want to say, keep up the good work.
Great company for credit building, credit review. Customer service was excellent
The idea is great. However the customer service wasnt very clear on how their product works (the lowest plan). They also are hard to understand. A bit pricey for the product.
I love the services they help me keep tracks of my credit report
Identity IQ is helping us make informed decisions and become creditcard debt free as well as keep us safe from fraud and keeps us informed of any negative comments on our credit scores and history.
I believe this is just one to help better your future in the way to help view your score and to be able to help better your life
IdentityIQ is a great tool for monitoring and staying on top of your credit! I love that they email you every time there are any changes in your credit report!
Identity IQ is worth the money.They keep you up to date and alert you of any suspicious activity or credit change.
Correct service am fully satisfied with everything will sure recommend this service to friends
Identity IQ is one of the best credit monitoring providers I’ve used. They update me via email when there’s been change to my credit report and/or score. I think the monthly fee is reasonable for the services received.
This company has assisted me in monitoring the progress of my credit repair. I am glad that I can get all 3 credit bureau information from this one site. It's actually better than having a membership with the actual individual bureaus.
Over good service, easy access, great customer service
Hi, is good service, my coach recommend and used for several months. Thank you for help to community. Have good day and God bless .
Very accurate score system and notification alerts
Every time I call with questions or to reset my password everyone is very pleasant and helpful
I love identity because it keeps me updated about what is going on with my credit and help me to improve my credit and pay my bills on time.
My experience with IDIQ was upsetting because the way they chose to do business with me. It was not about the money however they convinced me to pay for a plan that cost a lot less and did not tell me that I wouldn't have access to my report. I would've canceled much sooner had I had known that. Again not about the money they really just tricked me into another plan that was completely useless.
Each time I've talked with someone they've been polite, courteous and understanding. I've never felt like a second rate human because of the services that Identity IQ has provided.
Identity IQ is super fast about reporting inquiries and always up to date on the reports. I've already referred Identity IQ to my friends and family.