7.5
Overall Score21 days ago
IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data. The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them. Their comprehensive product bundles include family protection, dark web monitoring, identity theft protection & restoration, credit reports & scores, and credit monitoring.
The Good
- Identity Protection
- Affordable Monthly Plans
- Comprehensive Identity and Credit Reporting Services
- $1 Million Dollar Protection
- Online Educational Resources
Identity Protection
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification. The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
- National and International Criminal Record Monitoring
- SSN Trace
- Enhanced Change of Address Monitoring
- U.S.-Based Fraud Restoration Team
Affordable Monthly Plans
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month. The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, up to $1 million in identity theft insurance, social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address. The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts. Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
Comprehensive Identity and Credit Reporting Services
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity. Customers also receive daily alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings. See changes as they happen with daily credit monitoring alerts:
- Change of address
- Change of personal information
- Reporting of a delinquent account
- Credit inquiries
- New public records
- Judgments
- New credit accounts and loans
$1 Million Dollar Protection
IdentityIQ will offer up to $1 million in identity theft insurance for users. If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement. If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services. Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
Online Educational Resources
IdentityIQ provides an impressive amount of information regarding identity theft on its website. These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The Bad
- Time in Business
Time in Business
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
The Bottom Line
IdentityIQ strives to provide a comprehensive identity security suite. The company also offers people a number of attractive features to protect their identities from identity fraud, including affordable monthly plans, enhanced monitoring services like social security number monitoring and credit reports monitoring from the major credit bureaus, and up to $1 million in identity theft insurance.
IdentityIQ also offers comprehensive, U.S.-based identity restoration services to each person who is faced with a stolen identity situation while using the company's services. Additionally, IdentityIQ also offers a variety of online educational resources that cover topics like data breaches, identity thief motives, and more. One potential downside of IdentityIQ is that it is a younger company in the identity theft industry. Potential customers are encouraged to read IdentityIQ reviews to see the company's services from a consumer point of view.
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User Reviews
Star Rating
266 Reviews
Review Breakdown
Sentiment Criteria
It helps with alerting me when something hits my credit
Great website love the detailI am professional staff
I love how committed, dedicated and knowledge the customer care is , and don't mind explaining things to you and are genuely concerned about the customers Finacial success
It sounded like they were having a party every time I called. When I spoke to the operator she asked me the same questions repeatedly, as if she didnt remember asking the same question one sentence prior in our conversation. Terrible customer service and terrifying to think these people would have anything to do with me or any of my personal information in any way... beware!!! *update* I received a call from identityiq in regards to this and was refunded the last 2 months service fees, expressed a sincere apology and explanation of their plan to mitigate the problems within. They stressed to me they did not want to end on a bad note.
Only way to cancel is call in. Most inconvenient. Do not recommend.
I love how they show you everything & always on top of your credit
Offered a credit report for 1.00. Took that, received no report now they start taking 21.99. Do not even listen to these scammers.
I called in last month to cancel this money on the 15th they still took 21.99 was told it would bw refunded but that was a lie i regret ever signing up they did nothing but get paid for nothing give me back my money
Rude! I will not be using there company! Bottom line all these thing's do, is take your money..... That's it I would steer clear of anything to do with credit repair, or these's kinds of companies. ☆ Don't try and put this on me, your reps are rude and I stand by my comment about this full of BS company! People please do your research on company's like this, they don't do nothing for you. Except take your money! That's it..... They don't help you with anything!
Reply from IdentityIQ
Jan 11, 2019
Our company provides credit reports, credit monitoring services, and identity theft protection for consumers. We are not a credit repair company. We take negative feedback very seriously and strive to provide our customers with the best possible experience. In reviewing your call, it appears that you were trying to cancel your wife’s account in addition to your account. Due to security and privacy reasons, we can only cancel an account with direct permission from that account holder. We do apologize for any inconvenience that was caused.
Great! Easy to use. Very affordable. I would defiantly use them again..
Great protection, great customer service easy to manage website and very detailed oriented I would definitely recommend this site to anyone. Thanks Anissa Jackson
Great company, excellent customer service
I love the accurate information that I receive from identity iq I also enjoy all the features it offers as well as the different options I can choose from
Keeps me up to date on any inquiries it's nice to to be notified when there's activity on my credit
I love Identity IQ because it keeps me updated on if there any changes to my credit and if anyone is inquiring about my credit. They keep u alerted and it’s affordable, thank u.
My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.
I like the fact of how identity iq is protects my private information and also how I am able to get notifications of how my credit is progressing each month. I am very satisfied with identity iq, i would recommend it to anyone who needs protection of private information.
Wonderful people with great knowledge ,understanding and very good hospitality seems they know what they are doing. Very patient with their customers . customer is priority to any businesses I will have no hesitation to recommend others to your wonderful service thanks and gd bye.
So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.
Accurate reporting and I have recommended to others.
So far I’ve been very pleased with the services of IdentityIQ. They keep me inform of any interaction or inquiries regarding my credit as well my credit score. I’m trying to build my credit to purchase a home and IdentityIQ have been diligent in ensuring that it will be a smooth process.
They provide Great communication. They accept pay arrangements.
Great job assisting in monitoring my credit. I feel safe with your company. Thanks
I've been a customer since September, and IdentityIQ is easy to follow, customer service is great, and I really like the monitoring. I'm very pleased thus far!
My overall experience is unbelievable they always on the look out for and credit updates an always on time to notif you.
They are awesome!! Every time I login I find just what Im looking for, very easy to navigate through the system! Its on time when your updated and notification
You guys rock...no one can argue that you are the best people to work with
Overseas call center and not helpful in the least.
Great company and wonderful customer service and support!
Overall, IdentityIQ has really been an essential tool in my financial progress. The timely updates, the notifications, the simulators have all played an integral part in planning for my financial and credit success. I couldn't be happier!
I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!
Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.
Very informative and supportive as I get myself back on track with my credit.
If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.
A waste of money especially if 7ou dont use the site
IdentityIQ is a very useful service! The customer service is OUTSTANDING and they go above the call of duty for customer satisfaction. Thank you!
Since I join identity I have no problem and good service and excellent monitoring a lot of people that join this if you're not it was a lot doesn't cost alot office joint
Customer Service Reps are not the kindest and not very helpful.
IdentityIQ has provided me with nothing but great service! Any time I have called in for assistance, I receive friendly service and feel appreciated! The site is user friendly and easy for me to understand!
IDENTITYIQ is Sooo Awesome 👍 Fast Response.Uptodate Information 24/7😁
I’ve only been with them just a short time and they let me if anything shows up and that nothing has change.
I just use it for a basic credit check. IdentityIQ alerts me when anything happens with my credit. I just wish the service was a little cheaper.
It’s pretty straight forward to use. If I didn’t have free credit report service from my bank, I would continue using it. Not bad at all.
You guys are one of the best customer service can I give you guys 5 stars I recommend you guys to others
I have been using indenitity IQ for a couple months now and I absolutely love it. Easy to understand my credit score and any help with customer service is great.
Identity IQ has been such an amazing help with their easy process to sign up and all the benefits such as their Identity Theft Assistance you are able to receive with their program, I highly recommend them to anyone monitoring their credit.
Very good Service Great job My credit is better now I like using the services It’s very helpful I recomend it
Love the updates and very friendly reps.
Your service has been accurate and very pleasing. Thanks
IQ IDENTITY HAS BEEN REALLY HELPFUL IN MY TIME OF NEED. IT HAS GIVING ME THE CORRECT CREDIT SCORE AND THEY MADE SURE THAT NO HAD MY IDENTITY. I HAVE RECOMMEND PEOPLE TO THE WEBSITE .THE COST TO PAY IS REALLY CHEAP AND THE PRICE DOESN'T CHANGE AT ALL.