IdentityIQ strives to better protect and empower the consumer through concise delivery of credit and identity data.
The company has provided consumers with identity- and credit-related protection solutions at affordable monthly rates, as well as identity theft education programs to corporate and academic associations since its founding in 2009.
The privately-held, Nevada-based company's goal is to help each user understand what can impact their credit and personal identity as well as give customers access to a variety of data sources and help them sense identity fraud as well as understand how that data can affect them.
IdentityIQ's comprehensive identity suite includes family protection, dark web monitoring, identity theft protection and restoration, credit reports and scores, and credit monitoring.
IdentityIQ monitors for any use of a customer's SSN within its network and alerts them of what is seen. Other monitoring services will only alert customers if their SSN is used with a wrong address or name. In addition, IdentityIQ performs enhanced change of address notification.
The company not only monitors for a change of address request with the credit reporting agencies but also monitors the National Change of Address registry to make sure customers are informed of changes made to their information.
Identity monitoring includes:
IdentityIQ offers people four affordable monthly identity management solution plans which range from $6.99 to $29.99 per month.
The Secure Plan costs $6.99 and includes daily credit report monitoring for one credit bureau, dark web and internet monitoring, and up to $1 million in identity theft insurance.
Additionally, those who sign up for the Secure Plan receive social security number alerts, synthetic identity theft protection, file sharing network searches, lost wallet assistance, U.S.- based identity restoration services, checking account report, and Opt-out IQ.
The Secure Plus Plan costs $9.99 per month and includes everything from the Secure Plan along with IQ alerts with application monitoring and change of address.
The Secure Pro Plan costs $19.99 per month and includes everything from the Secure Plus Plan along with enhanced three-bureau credit report monitoring, alerts on crimes committed in your name, and credit score change alerts.
Lastly, the Secure Max Plan costs $29.99 and includes everything from the Secure Pro Plan along with credit score tracker, credit scores simulator, family protection, and fraud restoration with LPOA.
IdentityIQ works with all three credit bureaus to help customers monitor their credit report and score activity.
Customers also receive daily fraud alerts and monthly credit scores. Select plans feature a credit score simulator, which provides consumers with information about how certain activities affect credit ratings.
Additionally, customers can see changes as they happen with the following daily credit monitoring alerts:
IdentityIQ will offer up to $1 million in identity theft insurance for users.
If customers have out-of-pocket costs due to ID theft, they're covered with up to $1 million in ID theft insurance for Lost Wages, Legal help, and Stolen Funds reimbursement.
If a customer becomes a victim of identity theft, IdentityIQ will make sure they receive personal identity restoration and insurance services.
Customers that enroll in IdentityIQ's Secure Max Plan are provided with up to $1 million in ID Theft insurance and up to $25,000 for their children. This $1 Million Dollar Protection plan can be a solid solution for those who fall victim to identity theft.
IdentityIQ provides an impressive amount of information regarding identity theft on its website.
These resources cover topics like data breaches, suspicious activity/ fraudulent activity, identity theft motives, type of identity theft, how to notice identity theft, identity management solutions, processes, personal security and risk, and more. IdentityIQ also offers several articles that provide further information to website users.
The company is noticeably younger than many other companies within the industry as it was founded in 2009. Due to its shorter time in business, IdentityIQ may lack identity management experience and reputation in comparison to its older competitors.
Good customer service and follow up , I had a issue with cancellation after having it properly explain my issues were resolved with this company
Reply from IdentityIQ
Dec 16, 2019
Hello Michael, Thank you for your feedback. We want to apologize for the bad experience you encountered with one of our agents when you called to cancel your account. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ to cancel their membership. Our customer service phone number is 877-875-4347. Please give us a call.
I just canceled both my wife and I's subscription this month. We were both paying for the $30.00 plan ($60 total) and upon cancellation I was told I should refresh our profiles to get our latest score. Every time I logged on since APRIL it's been saying NO activity!! I just thought no news was good news. The gentlemen asked me if I was sure i wanted to cancel and I replied you cannot do it fast enough! I'm not sure where this so called "refresh" button is when I logged in via the mobile phone, but I cannot believe I wasted all the money for nothing in return!! I've used other credit monitoring sites in the past and never had this issue. STAY AWAY!!!!
Reply from IdentityIQ
Oct 28, 2019
Hello Ryan, Thank you for your feedback. We want to apologize for the bad experience you encountered. Customer service is extremely important to us and we encourage our customers to ask for a supervisor if you are not satisfied for any reason. For security reasons and for our customers’ protection we require our customers to call IdentityIQ for information regarding their accounts. Our customer service phone number is 877-875-4347. Please give us a call.
If I could give zero stars I would. First the rep hangs up on me when asking when I still get the report I paid for be refund it. I was then told by another rep that I was told the following which wasn’t true. Long story short if you’re going to cancel they’re going to keep your money and you won’t get the report you paid for. They told me if I dispute the charges I would be committing fraud. They were closed on the day they charged my card. Really. Definitely following up a complaint with the NFCC see the BBB and the attorney generals office. The nerve of some people. After all they just work for the company they could care less about the quality control on a call.
Everything im looking for on the site is very easy to locate!!!! I Love when its not hard to understand an web page. Thats all you can wish for.
I have really enjoyed being a customer of identityiq. The reports are clear and easy to understand. It has really helped me get things in order
Overall, I would keep using identityIQ. I do get alerts related to my credit and new accounts. The only I do not get is when my credit has been updated in my scores have changed . I am in the position of repairing my credit so if I can see my credit changing I could see my hard work paying off .
Easy and simple explanation of my information is helpful
Very easy to use and fairly priced. Would highly recommend using if you are trying to rebuild your credit.
This company has truly been amazing! Only thing that doesn’t make sense is why the scores shown on here don’t match what the bank or lending companies show.
Make sure to thoroughly expalin how the cencellation process works for the free trail. I was told i had 7 days to cancel and upon the seventh day i tried cancelling at about 10a but the am, very early, like 12:30a on the bginning of the seventh day i was charged/billed. And when i called to inquiry the rep was very rude and dismissive
Think it should update weekly instead of monthly
The only complaint I have is that I have to wait to long to refresh my scores other than that everything is good
Damon J Jackson
I commend the services provided by IdentityIQ, as I feel they are like family who has my best interest and security as their priority. Please continue to keep up the great work guys!
Latashia A Quail-Mapp
Very easy website to use, no problems at all.
I am still in process of repairing my credit with the help of your company so far the time that I have been a client of yours so far is been wonderful I’m seeing a great fast improvement
If you want a trust worthy site that can provide you accurate data about your credit and provide identity security, this is the company for you! It has been very useful for me as someone who is in the process of buying my first home! Both my credit advisor and realtor use the information from this site to determine my most accurate scores.
It helps with alerting me when something hits my credit
Great website love the detailI am professional staff
I love how committed, dedicated and knowledge the customer care is , and don't mind explaining things to you and are genuely concerned about the customers Finacial success
It sounded like they were having a party every time I called. When I spoke to the operator she asked me the same questions repeatedly, as if she didnt remember asking the same question one sentence prior in our conversation. Terrible customer service and terrifying to think these people would have anything to do with me or any of my personal information in any way... beware!!! *update* I received a call from identityiq in regards to this and was refunded the last 2 months service fees, expressed a sincere apology and explanation of their plan to mitigate the problems within. They stressed to me they did not want to end on a bad note.
Only way to cancel is call in. Most inconvenient. Do not recommend.
I love how they show you everything & always on top of your credit
Offered a credit report for 1.00. Took that, received no report now they start taking 21.99. Do not even listen to these scammers.
I called in last month to cancel this money on the 15th they still took 21.99 was told it would bw refunded but that was a lie i regret ever signing up they did nothing but get paid for nothing give me back my money
Rude! I will not be using there company! Bottom line all these thing's do, is take your money..... That's it I would steer clear of anything to do with credit repair, or these's kinds of companies. ☆ Don't try and put this on me, your reps are rude and I stand by my comment about this full of BS company! People please do your research on company's like this, they don't do nothing for you. Except take your money! That's it..... They don't help you with anything!
Reply from IdentityIQ
Jan 11, 2019
Our company provides credit reports, credit monitoring services, and identity theft protection for consumers. We are not a credit repair company. We take negative feedback very seriously and strive to provide our customers with the best possible experience. In reviewing your call, it appears that you were trying to cancel your wife’s account in addition to your account. Due to security and privacy reasons, we can only cancel an account with direct permission from that account holder. We do apologize for any inconvenience that was caused.
Jennifer Woodman mcclellan
Great! Easy to use. Very affordable. I would defiantly use them again..
Great protection, great customer service easy to manage website and very detailed oriented I would definitely recommend this site to anyone. Thanks Anissa Jackson
Great company, excellent customer service
I love the accurate information that I receive from identity iq I also enjoy all the features it offers as well as the different options I can choose from
Keeps me up to date on any inquiries it's nice to to be notified when there's activity on my credit
I love Identity IQ because it keeps me updated on if there any changes to my credit and if anyone is inquiring about my credit. They keep u alerted and it’s affordable, thank u.
My experience with Identity Q is quite good, I like the monthly notices and the price is reasonable to my budget. Keeping up with the credit reporting is good but I see you do have to pay more for a more detail report.
I like the fact of how identity iq is protects my private information and also how I am able to get notifications of how my credit is progressing each month. I am very satisfied with identity iq, i would recommend it to anyone who needs protection of private information.
Wonderful people with great knowledge ,understanding and very good hospitality seems they know what they are doing. Very patient with their customers . customer is priority to any businesses I will have no hesitation to recommend others to your wonderful service thanks and gd bye.
So far this experience has been excellent. The one on one time is informative and they provide great steps to help me on my way to greatly improved my credit. 10 out 10 would recommend.
Accurate reporting and I have recommended to others.
So far I’ve been very pleased with the services of IdentityIQ. They keep me inform of any interaction or inquiries regarding my credit as well my credit score. I’m trying to build my credit to purchase a home and IdentityIQ have been diligent in ensuring that it will be a smooth process.
They provide Great communication. They accept pay arrangements.
Great job assisting in monitoring my credit. I feel safe with your company. Thanks
I've been a customer since September, and IdentityIQ is easy to follow, customer service is great, and I really like the monitoring. I'm very pleased thus far!
My overall experience is unbelievable they always on the look out for and credit updates an always on time to notif you.
They are awesome!! Every time I login I find just what Im looking for, very easy to navigate through the system! Its on time when your updated and notification
You guys rock...no one can argue that you are the best people to work with
David B Patey
Overseas call center and not helpful in the least.
Great company and wonderful customer service and support!
Overall, IdentityIQ has really been an essential tool in my financial progress. The timely updates, the notifications, the simulators have all played an integral part in planning for my financial and credit success. I couldn't be happier!
Caronda D Allen
I always get a great monthly score on time they keep me updated on everything that goes on and they're always ready an happy to answer any questions you may have I would most definitely recommend them to anyone!!
Great company, they deliver . Totally accessible and very good at communicating.will use them again in a heart beat.
Nicole Laura Lewis
Very informative and supportive as I get myself back on track with my credit.
If I could give 0 stars I would. Wanted to cancel and wouldn’t refund the payment that was just processed, even though the representative has told me he can see I’m not using their services. Then tried to offer me the same membership $15 cheaper than what I was paying.