Founded in 1978 and headquartered in Framingham, Massachusetts, IdentityForce provides comprehensive identity theft protection services to individuals, businesses, and government agencies. The company strives to provide an intuitive user experience, easy enrollment, and a US-based call center staffed by caring and responsive agents who speak multiple languages. IdentityForce services include 24/7 financial and credit monitoring services, bank and credit card activity alerts, privacy tools for credit reports and credit scores regarding all three major credit bureaus, and identity theft insurance. IdentityForce strives to protect its customers from identity thieves by providing "first-class customer services from live, trained experts" along with keeping customer privacy and information as secure as possible.
- Identity Protection
- Recovery Services
- Plans and Transparent Pricing
As far as identity theft protection goes, IdentityForce does a good job of offering several monitoring services to better protect customers' identities. The company provides triple-bureau credit monitoring, financial account monitoring, social security number monitoring, cyber monitoring, court record monitoring, payday loan monitoring, and sex offender monitoring. Identity theft cases and data breaches have proven that having identity protection can be worthwhile. IdentityForce promises to send all of its customers rapid alerts if any suspicious activity is detected. The type of alerts sent to customers include Bank and credit card activity alerts, smart social security number alerts, junk mail opt-out, identity threat alerts, and fraud alerts. IdentityForce also provides customers with a two-factor authentication which gives members a second form of authentication (a verification code) that is often delivered by phone, email, or text.
IdentityForce offers a number of full-service restoration services, including financial, medical, and criminal identity recovery to members who become identity theft victims. Additionally, IdentityForce will help customers cancel cards and replace documents in the event of a stolen or lost wallet. IdentityForce provides toll free customer service to help with identity restoration. These identity theft recovery services are only offered to customers who have fallen victim to identity theft while using IdentityForce services. IdentityForce has Certified Protection Experts who are available around-the-clock and are set to handle all paperwork and phone calls that accompany identity theft restoration.
IdentityForce customers can rest assured that they will be covered if they fall victim to identity theft; the company offers up to $1 million in insurance that reimburses customers for expenses related to the theft. according to the IdentityForce website, this customer insurance policy assists in recovering "out-of-pocket expenses and lost wages when your identity is stolen".
Plans and Transparent Pricing
The company offers two identity protection plans. These IdentityForce plans include the UltraSecure plan which costs $17.95 per month (or $179.50 per year) and the UltraSecure+Credit plan which is priced at $23.95 per month (or $239.50 per year). The UltraSecure plan includes all identity monitoring services, alerts, control tools and protection (including lost wallet protection), as well as all recovery options. Meanwhile, the UltraSEcure+Credit includes all of the same features as the UltraSecure plan along with three bureau credit monitoring, credit reports, credit scores, credit score tracker, and credit score simulator. All pricing is transparent and can be easily found on the IdentityForce website.
- No Assistance with Pre-Existing Conditions
- No Anti-virus Software Included
No Assistance with Pre-Existing Conditions
Unfortunately, IdentityForce does not offer recovery assistance to consumers with pre-existing identity theft conditions while some other companies in the identity theft protection industry do offer this service. Those with pre-existing identity theft conditions may want to consider other options in regards to recovery and restoration. The lack of assistance with pre-existing conditions may drive customers away from using the company's services.
No Anti-virus Software Included
IdentityForce does not provide any anti-virus software or anti-phishing software that many other identity protection companies offer. IdentityForce customers must seek outside software and purchase it on their own. The lack of anti-virus and anti-phishing software leaves customers with some vulnerability when it comes to their personal computers.