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5.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 4th, 2024

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Star Rating

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4.1

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29 Reviews

Review Breakdown

5 grade

48%

4 grade

21%

3 grade

28%

2 grade

0%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ashlyn Elwood Atlanta, GA

While Honeywell HVAC systems are great, the one time I tried contacting customer service I got an email saying the issue was “escalated” to another team and then never got another response. Their products work great but it’s concerning that they are not the best at responding.

3 years ago

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Carnan Fort Collins, CO

We have had a Honeywell humidifier that's hooked to our furnace for about 9 years. It has worked okay, but I find the controls hard to know whether or not it is on without turning it off and on and dozen times. It also seems like the drain tube can get clogged. We did some remodeling and I'm sure it was the sawdust, etc. Our fault, but it became a problem before we found it.

3 years ago Edited January 27, 2022

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Ralph Walls Wilmington, DE

I purchased a Honeywell thermostat a couple months ago . I heard very good things sbout their products . I found the instructions provided were not the easiest to follow. Eventually I figured it out and it's working perfectly . I would definitely use Honeywell products again .

2 years ago

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Glen2021 Houston, TX

I don’t like the Honeywell thermostat I have right now because it isn’t dynamic. If it is on the cooling setting and the temperature is just below the setting, the air gets stale. If I change it to the circulate setting, it just moves air, and doesn’t cool it. I feel like I have to babysit the thermostat.

3 years ago Edited November 18, 2021

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melrose1989 Carterville, IL

My family and I had Honeywell for years, many years ago. It was a decent system but it seemed the customer service was lacking a bit. Once you finally got to speak to someone, it went alright from there but having to sit on hold or be called back seemed to be the "norm". Maybe the service has improved since then.

3 years ago

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Bridget Walker Bay Saint Louis, MS

Honeywell is an average HVAC service. I did not find anything special about their services. I am neutral on this company. There was nothing about there service that made them stand out. I didn't like the customer service.

2 years ago Edited June 30, 2022

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Ron Durfey Orem, UT

I have Honeywell AC unit in my rental home. The system is quiet and my tenants love the output and the low cost to run it during the summer. The unit is reliable and has required very little service.

3 years ago

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MRCONSULT Ukiah, CA

Had to replace the AC thermostat, not the best qualiy and poor support with manuals

3 years ago