Honeywell

I contacted Honeywell about a Bluetooth, WiFi thermostat that went bad at less than 3 months after purchase. Ok , sucks, things happen. Called customer service, on hold for 25 minutes. Customer rep barely spoke English, she finally agreed it was in warranty and would be sending me an email to continue the warranty claim. Received email promptly asking for confirming docs. ( receipt, copy of ac repairman, photo of back of thermostat) Did so... by end of day, I emailed just asking for confirmation that it had been received. Didn’t want to sit around waiting since I had already been told it would be 10-12 days to take care of this and send new one. ( no thermostat- no heat-no air) No response. Another email the next day... No response. Start emailing customer service, I just want to know this is in the works... auto email that some one will respond in 24-48 hours. For three days. A phone call is either a busy signal or a recording telling me they’re too busy “helping” others, call back later. Click. I finally flipped out on the Honeywell Facebook page.. prompt response. Hate to hear that... I’ll check into this. About a day and a half later ( I think in response to one I my earlier emails) I get an email asking for an address to send it to. Yes, my contact info -name, phone number AND address had been in every email I sent. Sent that back and did get a notification from UPS a day later that I had a package on the way.. Once it was sent, it was quick. 2 day delivery. So disappointed in the product and the customer service. Though the thermostat did email me to tell me the exact moment it died. Thoughtful.