We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Categories arrow_drop_down

Write a Review

For Businesses

Honeywell

5.8 Overall Score

star star star star star_border

Compare

We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Honeywell

Name: Honeywell
Rating: 4.1

Is This Your Business?

4.1

star star star star star_border

29 User Reviews

5.8

Overall Score

Compare

4.1

star star star star star_border

29 User Reviews

5.8

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

Write a Review

Author: Kaitlyn Short

LAST UPDATED: October 4th, 2024

Top Ranked Companies

#1 Carrier

6.7 Overall Score

4.8

star star star star star

(52)

View Profile View Profile

#2 All Year Cooling

6.5 Overall Score

5.0

star star star star star

(19)

View Profile View Profile

#3 Whirlpool

6.4 Overall Score

4.8

star star star star star

(17)

View Profile View Profile

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.1

star star star star star_border

29 Reviews

Review Breakdown

5 grade

48%

4 grade

21%

3 grade

28%

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

star star star star star_half

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Gary Williams

I bought a new Honeywell fan about 2 years ago and recently it stopped working. I sent a tweet to Honeywell about it and they responded almost right away asking for info. Shortly after that I got an email asking for more details which I provided. I got a follow up email saying they would send me a new fan. It arrived a mere week later. Great job Honeywell!

7 years ago

star star star star star

thomas Lovin Duluth, GA

What I like most about Honeywell is the pride, quality, and longevity of their work. I recently had a new smart home INNCOM e7 thermostat installed by them which not only connected almost instantly, but also looked beautiful on my wall. No one has better workers, customer support, and work ethic like these guys do. As someone who associates with Honeywell often. I could not be more satisfied.

2 years ago

star star star star star

Carolyn Allentown, PA

In using Honeywell products I have found that their products are durable and very reliable along with great quality and pricing. In contacting customer service they were very helpful and understanding to my questions and concerns. In wanting to upgrade to an HVAC system my go to is Honeywell and the questions I have the customer service team answered all my questions in a timely manner.

3 years ago Edited September 14, 2021

star star star star star

Demetrace Williams Milwaukee, WI

Honeywell did a great job. I love that they gave me choices in what type of tub best fits my needs. I would do business with them again. They helped me save on my heating and cooling bill.

2 years ago

star star star star star_border

Leonard Leo Potomac, MD

Honeywell has been producing thermostats for ages. Not one of their thermostats have ever broken, I have merely upgraded many times for better features, Installation is always easily guided in their step by step instructions, but if you get stuck you can call their toll free number and customer service will walk you through installation!

3 years ago

star star star star star

Erinmarie Xian Seffner, FL

I dont have a lot of experience bc it was a rental unit that needed servicing BUT I thought they did a great job when they were called out and the problem was fixed. I imagine it wasnt anything super hard but at least the air was cold.

3 years ago

star star star star_border star_border

Ashlyn Elwood Atlanta, GA

While Honeywell HVAC systems are great, the one time I tried contacting customer service I got an email saying the issue was “escalated” to another team and then never got another response. Their products work great but it’s concerning that they are not the best at responding.

2 years ago

star star star star star

Jimmy tang Sacramento, CA

Great customer service . On time and very professional. Plus have good product I like there thermostat they came out to install very pleased with it

3 years ago

star star_border star_border star_border star_border

Jackie Suarez Keystone Heights, FL

I contacted Honeywell about a Bluetooth, WiFi thermostat that went bad at less than 3 months after purchase. Ok , sucks, things happen. Called customer service, on hold for 25 minutes. Customer rep barely spoke English, she finally agreed it was in warranty and would be sending me an email to continue the warranty claim. Received email promptly asking for confirming docs. ( receipt, copy of ac repairman, photo of back of thermostat) Did so... by end of day, I emailed just asking for confirmation that it had been received. Didn’t want to sit around waiting since I had already been told it would be 10-12 days to take care of this and send new one. ( no thermostat- no heat-no air) No response. Another email the next day... No response. Start emailing customer service, I just want to know this is in the works... auto email that some one will respond in 24-48 hours. For three days. A phone call is either a busy signal or a recording telling me they’re too busy “helping” others, call back later. Click. I finally flipped out on the Honeywell Facebook page.. prompt response. Hate to hear that... I’ll check into this. About a day and a half later ( I think in response to one I my earlier emails) I get an email asking for an address to send it to. Yes, my contact info -name, phone number AND address had been in every email I sent. Sent that back and did get a notification from UPS a day later that I had a package on the way.. Once it was sent, it was quick. 2 day delivery. So disappointed in the product and the customer service. Though the thermostat did email me to tell me the exact moment it died. Thoughtful.

7 years ago

star star star star star_border

Kristin Waterbury, CT

Got a brand new central air system at the end of last spring in my building. Have had zero issues with it, except for finding a suitable place outside to install the unit. Expensive but a quality product from a trustworthy company.

1 year ago

star star star star_border star_border

Carnan Fort Collins, CO

We have had a Honeywell humidifier that's hooked to our furnace for about 9 years. It has worked okay, but I find the controls hard to know whether or not it is on without turning it off and on and dozen times. It also seems like the drain tube can get clogged. We did some remodeling and I'm sure it was the sawdust, etc. Our fault, but it became a problem before we found it.

2 years ago Edited January 27, 2022

star star star star star

Erik Lewis Minneapolis, MN

Customer of their commercial systems. Works well plus it has a great management interface that has saved lots of money over the years. The individual zone controls are popular throughout the building.

2 years ago Edited January 10, 2022

star star star star star_border

Krista Griffith Tulsa, OK

I received a new digital wifi thermostat when I participated in a program with my electric company. My Honeywell thermostat came with an app. I love being able to adjust my heat/air from anywhere in the house. I can also adjust it before I am home to warm it up or cool it down before I get there.

2 years ago

star star star star star

Julia UP Southbury, CT

Honeywell thermostat is so convenient, I can use it from bed when I’m hot and don’t want to get up , or I can turn Ac on for my family while I’m at work ! Would recommend

3 years ago

star star star star_border star_border

Ralph Walls Wilmington, DE

I purchased a Honeywell thermostat a couple months ago . I heard very good things sbout their products . I found the instructions provided were not the easiest to follow. Eventually I figured it out and it's working perfectly . I would definitely use Honeywell products again .

2 years ago

star star star star_border star_border

Glen2021 Houston, TX

I don’t like the Honeywell thermostat I have right now because it isn’t dynamic. If it is on the cooling setting and the temperature is just below the setting, the air gets stale. If I change it to the circulate setting, it just moves air, and doesn’t cool it. I feel like I have to babysit the thermostat.

3 years ago Edited November 18, 2021

star star star star_border star_border

melrose1989 Carterville, IL

My family and I had Honeywell for years, many years ago. It was a decent system but it seemed the customer service was lacking a bit. Once you finally got to speak to someone, it went alright from there but having to sit on hold or be called back seemed to be the "norm". Maybe the service has improved since then.

3 years ago

star star star star_border star_border

Bridget Walker Bay Saint Louis, MS

Honeywell is an average HVAC service. I did not find anything special about their services. I am neutral on this company. There was nothing about there service that made them stand out. I didn't like the customer service.

2 years ago Edited June 30, 2022

star star star star_border star_border

Ron Durfey Orem, UT

I have Honeywell AC unit in my rental home. The system is quiet and my tenants love the output and the low cost to run it during the summer. The unit is reliable and has required very little service.

2 years ago

star star star star star

Hasnain Ali Taylor, MI

Honeywell products are amazing have been using them for many years and they are good value for money.

1 year ago

star star star star star

Anoushka Ahuja Orlando, FL

I have used Honeywell thermostats it’s a Great company with reliable products and fantastic customer service

2 years ago Edited January 19, 2022

star star star star star

Chris Parson Corpus Christi, TX

Equipment functions flawlessly! Have not had any issues! Plus I love having the smart thermostat!

1 year ago

star star star star star

L Turner Avon, IN

Great unit, guiet running. Pricing was reasonable. Installation was fast. Would recommend.

3 years ago

star star star star_border star_border

MRCONSULT Ukiah, CA

Had to replace the AC thermostat, not the best qualiy and poor support with manuals

2 years ago

star star star star star

Doug Foerch Vernon Hills, IL

Very good quality in their product. It last well over time.

2 years ago Edited January 5, 2022

star star star star star

Bernadette Baker Bayonne, NJ

Great customer service. Quality products

2 years ago

star star star star star_border

Gaju Shrestha Herriman, UT

Good Thermostat, had no problem for the time I had in my home.

2 years ago

star star star star star_border

Luke New York, NY

Always good service and quick response time when a problem arises.

2 years ago Edited May 30, 2023

star star star star star_border

Debra Romero Austin, TX

I have Honeywell ac control and it’s very easy . Resetting is super easy

2 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.