Rheem Logo
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4 User Reviews
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Rheem was founded in California by Richard and Donald Rheem in 1925. The Rheem mission is dedicated to helping families enjoy the comforts of their homes without the hassle of worrying about warmth or cooling. Rheem claims to be “the only manufacturer in the world that produces heating, cooling, water heating, pool/spa heating and commercial refrigeration products.” 

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The Good

  • Focused on Industry
  • Experience

Focused on Industry

Many the big brands in the HVAC industry provide services in many different industries. Rheem specializes in home comfort and HVAC products. Its products range from air conditioners, heat pumps, and gas furnaces to air handlers, oil furnaces, and indoor air quality systems.

Experience

Though it is unclear when Maytag began offering heating and cooling service, the company itself has been around since 1893. Though its experience is rooted in home appliances, it likely has learned much about the HVAC industry in its long years of supplying consumers’ homes.

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The Bad

  • Undisclosed Information
  • Customer Support

Undisclosed Information

Warranty information may be difficult to come by for customers who do not yet know which products they will be buying. Customers must first register their products online to discover warranty lengths. The Rheem warranty guide is supposed to show warranty information, but it is not currently available for download. Additionally, the website does not have information regarding any fees.

Customer Support

The website does not include a chat service for those who need quick information. Those who wish to learn more from a company representative must submit a formal request through the Rheem “Contact Form.” Since its website does not specify whether it runs customer support 24/7, consumers have no way of knowing how long it will be to receive answers to their questions.

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The Bottom Line

Though the Rheem website is highly informative, it doesn’t present much information that customers are concerned with. Customers who want to know information about warranties aren’t able to download the warranty guide for additional information. Rheem has a big brand name, so one might expect to be able to have 24/7 customer support; however, currently, Rheem only provides customer with a contact form to be filled out. We cannot recommend that customers choose Rheem.

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Star Rating

3.8

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4 Reviews

Review Breakdown

5 grade

50%

4 grade

25%

3 grade

0%

2 grade

0%

1 grade

25%

Sentiment Criteria

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Steve Ashby Portland, OR

Had to get a new water heater recently and I've been very happy with the Rheem we had installed. Our system has the "smart" feature and connects to my phone via an app. I like this feature a lot! I put my system on vacation mode when we are out of town and it doesn't heat water until we are on our way home.

3 months ago

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Dre35 West Valley City, UT

We love our new high efficiency Rheem Air Conditioner and Furnace. We went from a Swamp cooler to a new AC with Rheem and we started to complain about the electricity bill in the summer, until we talked to our friends who don't have as good of a system set up at their house, and our electrical bill is a fraction of their cost! Great product, great efficiency!

8 months ago

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Eddie Rios Ogden, UT

Rheem is a great resource for heating and cooling servicing. They have helped keep our condenser and cooling fans working at peak performance. They do great tune-ups and refill freon when needed. All the service needed to keep my home running well for reasonable rates.

1 year ago

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Tony Ottsville, PA

Purchased a Rheem 40 Gal water heater Not enough Hot water Wife took her first Cold bath Call Support Was told a 40 gal hot water heater Doesn’t supply enough water to fill a tub And...... since it’s not broke It’s just too bad😟

2 years ago

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