Silverback Home Warranty Reviews

May 13th, we spoke to a representative that told us they would get the plumber out to fix a leaky pipe, and "would we like them to contact a restoration company". We said yes (please keep in mind they did not mention this would NOT be covered). The plumber they sent was the only person that told us it would not be covered after they had already come. So we called, and were told that it was in fact not covered, but we would receive $100 discount. The restoration company did NOT in fact give us a discount (after much back and forth phone calls), and therefore needed the entire bill paid. We did not go through insurance from the beginning since (from the first phone call with Silver Back) we assumed who they called for us would have been covered (at the very least partially). The company is not helpful in trying to clear up this up by contacting the restoration company and "seeing why they didn't provide the discount", and while they offer to "pull our phone call to verify whether they said it was covered or not" (no one ever said it wasn't covered), I am stuck paying a bill I would not have agreed to pay and work I could have done myself by renting the same dryers from Home Depot and paying half the cost. The plumber they got out to us was the only decent transaction during this whole debacle. I will adjust my review if indeed their representative from the restoration company fixes the error and provides a $100.00 credit.